Sales Executive - New Cars
Doha, Doha
Al-Futtaim
Job Viewed
Job Description
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
**Overview of the role**:
The role is to support the sales objectives of the company through achieving given sales and CSV targets. This role is responsible for providing first rate service to current and potential customers of Volvo.
**What you will do**:
- Achieve and maintain the company prescribed standard sales policies and procedures.
- Achieve or exceed the allocated monthly sales targets
- Achieve or exceed CSV objectives, thereby ensuring maximum customer satisfaction and repeat sales.
- Ensure that Company procedures are adhered in terms of handling cash and credit customers.
- Constantly improve selling techniques & customer handling skills
- Working in unison with the Business manager to maximise all sales finance & cash, including insurance, GAP Accessories ,tinting window, service packages and paint protection
- Ensure 100% CONNECT entry (web, telephone enquiries and wake-in) with prober follow up.
- Ensure 100% zero overdue before close business hours
- Ensure 100% test-drive offered to all Volvo customer with proper documentations
- Comply with company guidelines and SOPs and report all incident to the showroom manger
- Ensure 100% necessary documents have been submitted to the relevant department
- Ensure quality of job to avoid errors/rework and take actions on customer concerns (internal/external) to improve operational ease and customer satisfaction
**Required Skills to be successful**:
The role acts as the focal point to continuously promote the improvement of Customer Service in Volvo. A close liaison is maintained between all departments and all personnel are involved in the process to create a “Quality Service Culture”. The role aims to ensure that the customer experience is a positive one and the job holder is empowered to make appropriate customer focused decisions where problems have occurred so that we create customers for life.
**What equips you for the role**:
1. Strong English communication skills
2. 1-2 years, Automotive experience
3. Proactive, hardworking, motivated approach
4. An understanding of IT systems such as Fastrack would be advantageous.
**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. **This is Al-Futtaim Automotive and we empower talent to move forward.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
**Overview of the role**:
The role is to support the sales objectives of the company through achieving given sales and CSV targets. This role is responsible for providing first rate service to current and potential customers of Volvo.
**What you will do**:
- Achieve and maintain the company prescribed standard sales policies and procedures.
- Achieve or exceed the allocated monthly sales targets
- Achieve or exceed CSV objectives, thereby ensuring maximum customer satisfaction and repeat sales.
- Ensure that Company procedures are adhered in terms of handling cash and credit customers.
- Constantly improve selling techniques & customer handling skills
- Working in unison with the Business manager to maximise all sales finance & cash, including insurance, GAP Accessories ,tinting window, service packages and paint protection
- Ensure 100% CONNECT entry (web, telephone enquiries and wake-in) with prober follow up.
- Ensure 100% zero overdue before close business hours
- Ensure 100% test-drive offered to all Volvo customer with proper documentations
- Comply with company guidelines and SOPs and report all incident to the showroom manger
- Ensure 100% necessary documents have been submitted to the relevant department
- Ensure quality of job to avoid errors/rework and take actions on customer concerns (internal/external) to improve operational ease and customer satisfaction
**Required Skills to be successful**:
The role acts as the focal point to continuously promote the improvement of Customer Service in Volvo. A close liaison is maintained between all departments and all personnel are involved in the process to create a “Quality Service Culture”. The role aims to ensure that the customer experience is a positive one and the job holder is empowered to make appropriate customer focused decisions where problems have occurred so that we create customers for life.
**What equips you for the role**:
1. Strong English communication skills
2. 1-2 years, Automotive experience
3. Proactive, hardworking, motivated approach
4. An understanding of IT systems such as Fastrack would be advantageous.
**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. **This is Al-Futtaim Automotive and we empower talent to move forward.
This advertiser has chosen not to accept applicants from your region.
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Company: KILONEWTONS
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Job Description
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wp_code id="1"
Company: KILONEWTONS
Location: Doha, Qatar
Experience: Minimum 3 Years
Website:
Job Description
KILONEWTONS is seeking a professional and customer-focused Customer Service Representative to join our team in Doha, Qatar . The ideal candidate will have at least 3 years of experience in customer support, excellent communication skills, and a passion for delivering outstanding service.
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Visit our careers page:
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wp_code id="1"
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#J-18808-Ljbffr
Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently. Customer Inquiries:
Address customer queries about promotions, events, and general mall information courteously and promptly. Problem Resolution:
Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary. Event Support:
Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience. Lost and Found:
Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners. Mall Navigation:
Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services. Safety and Security:
Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.
#J-18808-Ljbffr
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The Customer Service Advisor is the primary point of contact for clients at Branches & Premium Banking Hubs. Responsibilities include addressing customers’ transaction needs, acting as a digital concierge, educating clients on mobile functionality, providing prompt and holistic solutions to complaints independently, identifying client product needs, offering basic products (deposits, cards, PL & insurance), and referring high-value transactions (Investments, Mortgages) to specialists. The key role is to deliver delightful client experiences at all interaction stages and customer touchpoints.
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Handle customer complaints, provide solutions, and follow up for resolution.
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Align customer experience strategies with marketing initiatives and inform customers about new features.
Perform product tests, evaluate after-sales support, and facilitate improvements.
Document processes, log technical issues, and record customer compliments and complaints.
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Track record of exceeding quotas.
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Excellent communication and presentation skills.
#J-18808-Ljbffr
The Customer Service Advisor is the primary point of contact for clients at Branches & Premium Banking Hubs. Responsibilities include addressing customers’ transaction needs, acting as a digital concierge, educating clients on mobile functionality, providing prompt and holistic solutions to complaints independently, identifying client product needs, offering basic products (deposits, cards, PL & insurance), and referring high-value transactions (Investments, Mortgages) to specialists. The key role is to deliver delightful client experiences at all interaction stages and customer touchpoints.
Key Accountabilities
Manage and digitize incoming banking transaction traffic at branches and premium hubs.
Build sustainable relationships and trust with customers through open and engaged communication.
Maintain a professional appearance in manners, dress, and attitude.
Identify and assess client needs holistically at the point of contact and deliver delightful experiences.
Collect customer feedback on products and new releases, prepare reports, and collaborate with product teams to deliver desired solutions.
Generate sales leads based on client needs assessment.
Provide accurate and complete information using the right tools and processes.
Meet personal and team sales targets and call handling quotas.
Handle customer complaints, provide solutions, and follow up for resolution.
Follow communication procedures, guidelines, and policies.
Track customer experiences across online and offline channels.
Collaborate with other retail teams to enhance customer service and brand awareness.
Align customer experience strategies with marketing initiatives and inform customers about new features.
Perform product tests, evaluate after-sales support, and facilitate improvements.
Document processes, log technical issues, and record customer compliments and complaints.
Identify customer needs proactively to maintain positive experiences.
Develop feedback surveys.
Schedule in-person and video meetings with customers and prospects as needed.
Show appreciation for loyal clients and improve overall brand experience.
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Bachelor's degree.
Required Experience
Excellent written and verbal communication skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Fluent in English; Arabic is desirable.
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Track record of exceeding quotas.
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Excellent communication and presentation skills.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Executive
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Posted 8 days ago
Job Viewed
Job Description
Premium Solutions Consultancy is Hiring! Position: Customer Service Executive Key Responsibilities: • Respond to customer inquiries via phone and email in Arabic and English, providing accurate and timely assistance. • Resolve customer complaints, offer effective solutions, and escalate issues when necessary. • Maintain a high level of customer satisfaction through positive and productive interactions. • Process customer orders, returns, and exchanges following company policies. • Manage customer accounts, resolve discrepancies, and provide updates. • Assist customers with product inquiries and services, ensuring clarity and satisfaction. • Stay updated on company products, services, and policies to provide comprehensive support. • Collaborate with other departments to enhance the overall customer experience. Qualifications: • Fluency in Arabic (written and spoken) is mandatory. • Proficiency in English is required. • Previous experience in customer service or a similar role is preferred. • Strong communication, problem-solving, and interpersonal skills. • Local hiring only – Candidates must be currently residing in Qatar. • QID holders with NOC ready are eligible to apply. • Must be ready to join immediately. Send your CV to
with " Customer Service Executive
– Qatar" in the subject line.
#J-18808-Ljbffr
with " Customer Service Executive
– Qatar" in the subject line.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
9