Cafe Supervisor

Full Job Description

• Greet and assist customers in a friendly and professional manner.
• Handle customer inquiries, complaints, and feedback effectively.
• Ensure that customers have a positive dining experience.
• Staff management:
• Recruit, train, and supervise cafe staff, including servers, baristas, and kitchen staff.
• Create work schedules and assign tasks to staff members.
• Monitor staff performance and provide feedback and coaching when necessary.
• Ensure that staff follows health and safety regulations and food handling guidelines.
• Inventory and Stock Control:
• Manage cafe inventory, including ordering and replenishing supplies.
• Monitor stock levels to prevent shortages or wastage.
• Oversee the rotation of perishable goods and maintain freshness standards.
• Menu Management:
• Collaborate with the cafe management to develop and update the menu.
• Ensure that menu items are prepared and presented according to established standards.
• Monitor customer preferences and provide input for menu changes.
• Financial Management:
• Keep track of daily sales and expenses
• Prepare and manage the cafe's budget
• Implement cost-saving measures while maintaining quality
• Quality Control:
• Ensure that food and beverages meet quality and safety standards
• Monitor the cleanliness and organization of the cafe
• Conduct regular inspections to maintain hygiene and cleanliness
• Marketing and Promotion:
• Assist in marketing efforts to attract and retain customers.
• Participate in planning and executing promotional events and special offers.
• Engage with customers on social media and respond to online reviews.
• Team Leadership:
• Lead by example and foster a positive work environment.
• Motivate and inspire staff to provide excellent service.
• Encourage teamwork and effective communication among employees.
• Administrative Tasks:
• Complete administrative duties such as payroll, scheduling, and reporting.
• Maintain records of sales, expenses, and inventory levels.
• Training and Development:
• Provide training to new employees and ongoing development for existing staff.
• Ensure that employees are knowledgeable about menu items and customer service standards.

Job Type: Full-time

Pay: From QAR3,000.00 per month

Ability to Commute:

• Doha (Required)

Ability to Relocate:

• Doha: Relocate before starting work (Required)