Coordinator Riders
Job Details
Full Job Description
Job DescriptionManaging and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and executing a plan to fill performance-related gaps.
What’s On Your Plate?
Monitor and improve Rider Performance and Compliance
Lead Rider Recruitment for the allocated zones
Manage rider roster with proper allocation of shifts/breaks/off-days etc
Inventory management and usage compliance of Rider equipment
Groom rider quality (behavior, appearance, professionalism, presentational, etc)
Setting up a performance improvement plan to improve the performance of low-performing riders
Reduce rider complaints originating from customers
Monitor riders' performance on an individual level and responsible for coaching/warning riders
Audits fleet appearance & rider behaviour via on ground visits.
Qualifications
What Did We Order?
Bachelor's Degree
2-3 years of experience in food/grocery tech industry is highly preferred
Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
Strong communication skills, both written and verbal. English and Urdu are a must. Arabic is a plus.
Influencer and a negotiation with good public speaking and presentation skills
People management skills: Experience of managing bigger group of people.
Coordinator Riders
talabat
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