Director of Revenue Management
Job Details
Full Job Description
• Work closely with the Director of Sales & Marketing and General
Manager in rate setting for all periods.
• Collate all hotel
reports relating to any reservation or sales tracking as designated by
the DOSM and GM. Ensure that this information is reviewed analytically
with the entire sales team and thus creating a culture of
accountability and responsibility for all team members.
• Maintain
overall responsibility of reservations
• Work closely with
Reservations Personnel to maximize sales in accordance with the
budgets.
• Maximise the productivity of the department through
ongoing training and development programs; ensure mystery calls are
conducted to monitor our sales and reservations conversion.
•
Actively takes reservation enquiries.
• Be involved in all Yield
and other Sales Meetings as designated.
• Follow up on all Groups,
Blocks, Allotment, and room lists.
• Liaise with Financial
Controller in relation to requests for Credit.
• Conduct a 30 60 90
day Forecast on a monthly basis, with the assistance of the FOM and
DOSM. This will be presented and discussed in yield meetings.
•
Utilise yield management techniques and software to maximize
occupancy, average rate and room revenue.
• Ensure that all special
requests are handles appropriately by supervising the accuracy of all
reservations.
• Communicate throughout the hotel all updates that
relate to any reservations special requests. These include changes in
room rates, promotional specials, group movement, VIP guests,
etc.
• Ensure that all correspondence relating to accommodation
enquiries is actioned promptly and efficiently.
• To maintain
professional business confidentiality.
• Prepare any other reports
required by the Director of Sales and Marketing or General
Manager.
GENERAL
• Achievement of budget revenue
• All
client requests are followed up on and responded to within 24
hours
• Assigned projects are completed within designated
timeframes
• Efficient communication platform is consistently
maintained
• Maintains a professional and organised work
environment
• Reports, presentations and other administrative
duties are consistently on a high standard; and free of errors and
omissions.
PERSONAL CHARACTERISTICS
Education
•
Bachelor of Science in Administration or Hotel Management degree
•
Tertiary qualifications relevant to Marketing or Sales would be an
advantage
Experience
• Previous experience in a supervisory
or management capacity within a hotel reservations sales / revenue
management environment.
Technical
• Competent Word, Excel,
PowerPoint and software packages
• Competent Oral and Written
Communication Skills
• Strong organizational and work coordinating
skills to handle multiple assignments and projects
• Strong working
knowledge of hotel PMS (HIS, Opera)
Personal Attributes
•
Can do attitude and a high level of energy
• Professionally
groomed
• Able to work under pressure
• Adaptable to change
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Finance
- Treasury
Keywords
- Director Of Revenue Management
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