Service Advisor | Al Futtaim Automotive | DOMASCO
Job Details
Full Job Description
Job Requisition ID: 160920
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
The
primary focus of this role is to receive customers and ensure the
creation of job cards based on the process, follow up the jobs in the
workshop and take approvals for additional repairs, and finally
deliver the vehicle to the customer.
What you will
do:
• Record customer requests and complaints without delay
and answer any queries
• Ensure adequate number of Repair Orders
as per the business flow
• Ensure proper explanation of the
content of work in detail
• Provide proper cost estimate and
delivery time to customer
• Ensure parts supplied and posted in
repair order and in counter sales order with the help of EPC
•
Check and ensure accordance of invoice and work performed
• Clear
explanation of the job done and invoice and guide to the cashier
• Ensure achievement of given revenue targets
• Promotion of
value added services
• Obtain high standards of customer service
values
• Resolution of Customer concerns at the earliest time and
ensures satisfaction
• Ensure Completion of dealer certification
requirements
• Prepare and enrol for Skill Contest events
Required skills to be successful
• Excellent
communication skills
• Interpersonal skills
• Cross-cultural
flexibility
• Ability to work under pressure
About the team:
In this role, you will be
working in a fast paced and dynamic environment reporting directly to
the Service Manager.
What equips you for the role:
• Diploma or Bachelors of Automobile/Mechanical
Engineering
• 3 to 5 years overall experience with automotive
dealership – out of which a minimum of 3 years as a Service
Advisor
• Microsoft Office proficiency
• Awareness of Net
Promoter Score metric
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of
companies, Al-Futtaim Automotive is an industry leader with
presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include
distribution, manufacturing, leasing and aftersales, and we are firmly
established as the regional representative of some of the world’s most
iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge,
Volvo and RAM.
We are driven by a customer-centric approach,
constantly pushing the boundaries on innovation, quality standards,
and value-added service across our vast universe of customers - right
from motoring enthusiasts to fleet operators to contractors. Our
mission is to become the leader in custom-made mobility solutions by
delivering nothing less than world-class omni-channel
experiences.
We channel our local expertise and global trust to
deliver one of the most comprehensive portfolios of mobility products
and solutions, from passenger cars to SUVs, electric vehicles to
high-performance motorbikes, commercial vehicles to industrial &
construction equipment.
What keeps the company moving forward is
a 9000-member strong team, with inspiring possibilities for growth,
throughout the career path. This is Al-Futtaim Automotive and we
empower talent to move forward.
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Service Advisor | Al Futtaim Automotive | DOMASCO
Al Futtaim Group - Other locations
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