Service Advisor

Full Job Description

.Overview of the role:

The primary focus of this role is to receive customers and ensure the creation of job cards based on the process, follow up the jobs in the workshop and take approvals for additional repairs, and finally deliver the vehicle to the customer.

What you will do:

•Record customer requests and complaints without delay and answer any queries

•Ensure adequate number of Repair Orders as per the business flow

•Ensure proper explanation of the content of work in detail

•Provide proper cost estimate and delivery time to customer

•Ensure parts supplied and posted in repair order and in counter sales order with the help of EPC

•Check and ensure accordance of invoice and work performed

•Clear explanation of the job done and invoice and guide to the cashier

•Ensure achievement of given revenue targets

•Promotion of value added services

•Obtain high standards of customer service values

•Resolution of Customer concerns at the earliest time and ensures satisfaction

•Ensure Completion of dealer certification requirements

•Prepare and enrol for Skill Contest events

Skills

Required skills to be successful

•Excellent communication skills

•Interpersonal skills

•Cross-cultural flexibility

•Ability to work under pressure

About the team:

In this role, you will be working in a fast paced and dynamic environment reporting directly to the Service Manager.

What equips you for the role:

•Diploma or Bachelors of Automobile/Mechanical Engineering

•3 to 5 years overall experience with automotive dealership – out of which a minimum of 3 years as a Service Advisor

•Microsoft Office proficiency

•Awareness of Net Promoter Score metric