98 Application Support Engineer Bilingual jobs in Qatar

Join to apply for the Software Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Software Support Engineer role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Support Engineer to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
  
  

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events
  
  

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Get notified about new Software Support Engineer jobs in Doha, Doha, Qatar .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job Summary: We are seeking a skilled and motivated Software Service Engineer to join our teamin Doha, Qatarat our office and customer location. As a Tier 1 and Tier 2 support specialist, you will be responsible for providing exceptional customer support for utility software applications. You will communicate complex technical information to both non-technical and technical audiences, work autonomously and collaboratively in a team, and apply ITIL principles. The ideal candidate should have excellent verbal and written communication skills, experience with ticketing systems, and technical expertise to solve problems. Multilingual language skills, such as French and Arabic, are advantageous. A service-oriented mindset, understanding of customer needs, proactive attitude, and ability to handle sensitive information with attention to detail are also essential.You will collaborate with other global locations to ensure the smooth operation of these applications.

Technologies :

SQL quieries , DB , PostgreSQL , ORACLE DB

Red hat linux , linux , basic linux terminal commands , basic windows knowledge

Tickiting systems

Scripting and automation (Preferably python) ,automated testing ,

API ,REST API , SOAP

virtual devices , VDI , virtual machines , VMWare , virtual box

JSON and xml payloads

Tools and programming languages :

DBeaver or any other DB workbench , ITSM tickting tool , freshservice tickiting tool , python ,JAVA , KAFKA , RabbitMq

apache servers , web servers , load balancers

Skills and other:

Patches , patching , system checks , operating systems (linux and windows)

SLA

Word and excel skills

Debugging skills , analytical skills

Troubleshooting skills

Attention to details

Configuration , configuring srevers

Skills

Responsibilities:

• Validate and manage incoming customer inquiries within response SLAs.

• Investigate and resolve incidents and defects, aiming for first-time resolution.

• Perform first-line remediation activities, such as user creation and password reset.

• Drive tickets to resolution within agreed SLAs.

• Create and update problem records and knowledge management articles in English.

• Support customers in monitoring technical operations and performance.

• Collaborate with other support tiers to resolve trouble tickets within SLAs.

• Escalate and re-prioritize tickets based on customer requests or possible SLA violations.

• Resolve tickets with final resolution statements in English.

• Coordinate with other support desks or application management teams.

• Create standard responses in English.

• Act as the main interface between customers and internal organization.

• Administer application accounts, users, and security.

• Monitor application performance and optimize where possible.

• Diagnose and resolve application problems or escalate as needed.

• Update and patch applications, modules, and interfaces.

• Identify security issues and improve policies and measures.

• Perform application health checks and execute recovery procedures if needed.

• Record and maintain changes to application configurations.

• Ensure application availability and reliability as per customer SLAs.

• Handle incident, problem, configuration, and knowledge management processes.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field.

• Expert knowledge of utility software applications.

• Strong communication skills to convey technical information to diverse audiences.

• Ability to work autonomously and collaboratively in a team.

• Knowledge and experience of ITIL principles.

• Excellent verbal and written communication skills.

• Experience with ticketing systems like ServiceNow, Maximo, Remedy, etc.

• Multilingual language skills are advantageous, with native proficiency in English.

• Technical skills to provide solutions for technical inquiries.

• Service-oriented mindset to ensure exceptional customer experience.

• Understanding of customer needs and ability to support solutions accordingly.

• Proactive attitude in addressing customer requirements.

• Ability to handle sensitive and confidential information.

• Attention to detail, fast learner, and excellent communication skills.

Job Summary: We are seeking a skilled and motivated Software Service Engineer to join our teamin Doha, Qatarat our office and customer location. As a Tier 1 and Tier 2 support specialist, you will be responsible for providing exceptional customer support for utility software applications. You will communicate complex technical information to both non-technical and technical audiences, work autonomously and collaboratively in a team, and apply ITIL principles. The ideal candidate should have excellent verbal and written communication skills, experience with ticketing systems, and technical expertise to solve problems. Multilingual language skills, such as French and Arabic, are advantageous. A service-oriented mindset, understanding of customer needs, proactive attitude, and ability to handle sensitive information with attention to detail are also essential.You will collaborate with other global locations to ensure the smooth operation of these applications.

Technologies :

SQL quieries , DB , PostgreSQL , ORACLE DB

Red hat linux , linux , basic linux terminal commands , basic windows knowledge

Tickiting systems

Scripting and automation (Preferably python) ,automated testing ,

API ,REST API , SOAP

virtual devices , VDI , virtual machines , VMWare , virtual box

JSON and xml payloads

Tools and programming languages :

DBeaver or any other DB workbench , ITSM tickting tool , freshservice tickiting tool , python ,JAVA , KAFKA , RabbitMq

apache servers , web servers , load balancers

Skills and other:

Patches , patching , system checks , operating systems (linux and windows)

SLA

Word and excel skills

Debugging skills , analytical skills

Troubleshooting skills

Attention to details

Configuration , configuring srevers

Skills

Responsibilities:

• Validate and manage incoming customer inquiries within response SLAs.

• Investigate and resolve incidents and defects, aiming for first-time resolution.

• Perform first-line remediation activities, such as user creation and password reset.

• Drive tickets to resolution within agreed SLAs.

• Create and update problem records and knowledge management articles in English.

• Support customers in monitoring technical operations and performance.

• Collaborate with other support tiers to resolve trouble tickets within SLAs.

• Escalate and re-prioritize tickets based on customer requests or possible SLA violations.

• Resolve tickets with final resolution statements in English.

• Coordinate with other support desks or application management teams.

• Create standard responses in English.

• Act as the main interface between customers and internal organization.

• Administer application accounts, users, and security.

• Monitor application performance and optimize where possible.

• Diagnose and resolve application problems or escalate as needed.

• Update and patch applications, modules, and interfaces.

• Identify security issues and improve policies and measures.

• Perform application health checks and execute recovery procedures if needed.

• Record and maintain changes to application configurations.

• Ensure application availability and reliability as per customer SLAs.

• Handle incident, problem, configuration, and knowledge management processes.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field.

• Expert knowledge of utility software applications.

• Strong communication skills to convey technical information to diverse audiences.

• Ability to work autonomously and collaboratively in a team.

• Knowledge and experience of ITIL principles.

• Excellent verbal and written communication skills.

• Experience with ticketing systems like ServiceNow, Maximo, Remedy, etc.

• Multilingual language skills are advantageous, with native proficiency in English.

• Technical skills to provide solutions for technical inquiries.

• Service-oriented mindset to ensure exceptional customer experience.

• Understanding of customer needs and ability to support solutions accordingly.

• Proactive attitude in addressing customer requirements.

• Ability to handle sensitive and confidential information.

• Attention to detail, fast learner, and excellent communication skills.

Experience: 3+ Years

Qualification: Any degree

We are seeking a Software Developer with the following qualifications:

1. 3 to 5 years of experience in software development.
2. Core skills in JavaScript, REST API, and programming in any language (Java/PHP/Python/.NET).
3. 2 or more years of experience in one or more of the following areas: Customer Support, Financial Services, or PayPal Operations.
4. Strong English written and verbal communication skills.
5. Willingness to work on shifts (24/7).
6. Designing and creating engineering specifications for software programs and applications.
7. Coding, modifying, testing, and debugging programs according to design specifications.
8. Working with quality assurance to develop software test plans.
9. Collaborating with hardware engineers to assess and test hardware and software interaction.
10. Implementing a specific development methodology.
11. Documenting software specifications.
12. Developing software prototypes.
13. Experience in Java and C++.
14. Experience in RDBMS and SQL; experience in Cassandra is an added advantage.
15. Excellent knowledge in practicing OOAD, architectural and design patterns.
16. Proficient in UNIX and Shell scripting; knowledge of Perl/Python is an added advantage.
17. Familiarity with web technologies.
18. Familiarity with version control tools like GIT/Github.
19. Participation in and familiarity with Agile (Scrum) project methodology and practices.

Education: Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, or related field.

Job Type: Contract To Hire

Job Category: Software Developer

Job Positions: 8

• Deliver technical support and maintenance services for SCADA/PLC systems across various industries.
• Handle field support operations, system upgrades, and optimizations.
• Troubleshoot system issues and provide timely resolution through remote access or site visits.
  
  

• Evaluate installed bases and recommend system enhancements.
• Identify process improvements to reduce downtime and boost system sustainability.
  
  

• Understand client needs and provide solutions aligned with their business goals.
• Document all interventions and support activities.
• Liaise with internal teams and OEM vendors for issue resolution.
  
  

• Participate in the design and deployment of automation upgrades.
• Support data-driven improvements, including root cause analysis and failure prevention strategies.
  
  

• B.E. / B.Tech in Electrical, Electronics, Mechatronics, or Computer Systems Engineering
  
  

• 3-5+ years of hands-on experience in I&E maintenance, technical support, and SCADA/PLC project execution.
  
  

• Proficient in SCADA platforms (AVEVA System Platform, Plant SCADA, Power SCADA Operation).
• Expertise in PLC systems (Schneider M580/M340, Siemens S7 series, legacy systems).
• Strong grasp on client-server architectures, databases, OPC communication, and system integration.
• Familiarity with maintenance methodologies (preventive, predictive, RCFA, MTBF, etc.).
• Understanding of utility systems: HVAC, Drainage, Power Distribution, and Infrastructure Controls.
  
  

• Excellent interpersonal and communication skills (English fluency is essential).
• Bilingual communication is a plus.
• Proactive problem-solver with ability to prioritize in dynamic environments.
• Willingness to travel frequently to client sites across Qatar.