73 Catering jobs in Qatar
Operations Analyst Inflight Catering
Posted 1 day ago
Job Viewed
Job Description
Job summary:
We are seeking a highly motivated and detail-oriented Operations Analyst Inflight Catering to support the execution of key strategic and operational initiatives within our catering division. This role will collaborate closely with production, operations, planning, finance, supply chain, and training teams to ensure seamless coordination, drive innovation, and enhance operational efficiency.
Key responsibilities:
- Analyze operational data and provide insights to support ongoing and new strategic initiatives
- Perform shopfloor analysis and time-and-motion studies to improve workflow and efficiency
- Support delivery of cross-functional projects focused on productivity and cost reduction
- Identify and evaluate opportunities for continuous improvement aligned with business goals
- Collaborate with multiple internal departments to ensure project success and alignment
- Monitor adherence to regulatory standards and best practices
- Provide operational support to match projected business growth plans
- Present findings and progress updates to stakeholders in a clear and structured manner
Qualifications:
- Bachelor's or Master's degree in engineering, business administration, project management, or related field
- Minimum 5 years of experience in a high-complexity operational or manufacturing environment
- Proven track record of delivering process improvement or transformation projects
- Strong exposure to Lean production systems and active shopfloor engagement
- Six Sigma knowledge or certification is preferred
- Nationality: Open to all nationalities
- Candidate availability: Must be locally available in Qatar
Skills and competencies:
- Strong analytical and problem-solving mindset
- Excellent communication skills with fluency in English (written and spoken)
- Collaborative approach and team player
- High adaptability with the ability to manage multiple priorities in fast-paced settings
- Self-motivated and committed to delivering results with attention to detail
Organizational relationships:
- Reporting to: Head of Operations
- Direct reports: None
- Internal collaboration: Operations, Supply Chain, Planning, Finance, PMO, Training
- External interactions: Clients, regulatory bodies, industry stakeholders
Professional values and expectations:
- Demonstrate respect, integrity, and professionalism in all responsibilities
- Maintain a collaborative and transparent work ethic
- Strong commitment to continuous improvement and excellence
- Accountability for performance and outcomes
- Uphold a supportive and positive team environment
Recruitment Event in Lebanon Production & Operation roles: Qatar Aircraft Catering Company Q ...
Posted 1 day ago
Job Viewed
Job Description
Description - External
Begin Your Journey with Us
We invite all ambitious and talented professionals to join Qatar Aircraft Catering Company (QACC), a subsidiary of Qatar Airways Group.
Established in 2002, QACC is the exclusive catering company providing in-flight catering for the five-star Qatar Airways, other international airlines, airport lounges, Amiri flights, and ad hoc VIP flights at both Hamad International Airport and Doha International Airport.
Led by an award-winning team, QACC crafts and seamlessly delivers premium in-flight and lounge catering services, enhancing passenger journeys worldwide. In 2023, we prepare an average of 200,000 meals daily, featuring over 70 international cuisines from our state-of-the-art flight kitchen at Hamad International Airport.
We continuously push the boundaries of onboard fine dining by expanding our capabilities and competencies, setting new industry benchmarks in culinary excellence and operational efficiency that are second to none.
Culinary Roles (Hot, Cold, Bakery, Pastry)We are currently looking for talented professionals to join our production and operational divisions within QACC. Please see the available roles below:
- Junior Sous Chef
- Chef de Partie
- Commis Chef
- Bakery And Pastry Operation Roles:
- Pastry Line Duty Manager
- Pastry Line Team Leader
- Bakery Machine Operator
- Operational Roles:
- Assembly Team - Duty Supervisor/Agent
- Dining Services - Supervisor/Team Leader
- Operations Control - Supervisor/Team Leader/Agent
- Laundry - Supervisor/Team Leader
- Quality Assurance & Health and Safety - Supervisor/Team Leader/Agent
- Hygiene - Supervisor
- Stores - Supervisor
- Transport - Supervisor/Equipment Operator/Driver (heavy vehicle)
- Maintenance - Agent
- Customer Services - Supervisor/Agent
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Be part of an extraordinary storyYour skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before. Together, everything is possible.
How To ApplyIf you are interested in applying for any of the above positions, please upload your CV and complete the online application.
About You- High School Qualification with Minimum 2 years of job-related experience.
OR
- Bachelor's Degree or Equivalent with Minimum 1 year of job-related experience.
If you are interested in applying for any of the above positions, please upload your CV, Licenses and complete the questionnaire.
Catering and Events sales Manager
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading 5-star hotel in Doha, is seeking a Conferences & Events Sales Manager to join their high-performing team. If you're driven by targets, thrive in a fast-paced environment, and have a keen eye for detail, this is your opportunity to shine in one of the region's most prestigious hospitality settings.
Key Responsibilities :
Proactively source and secure business for conferences, meetings, banquets, and social events
Build strong relationships with corporate clients, wedding planners, and event agencies
Prepare customized proposals and event packages that meet client needs and hotel standards
Conduct site inspections and deliver persuasive presentations to potential clients
Collaborate closely with the operations and banquet teams to ensure flawless event execution
Achieve and exceed personal and departmental sales targets
Stay updated on market trends and competitor activities to maintain a competitive edge
Maintain accurate client records and sales activities using CRM tools
Represent the hotel at trade shows, networking events, and promotional activities
What We're Looking For :
3-5 years' experience in event or banquet sales within a 4- or 5-star hotel
Strong background in B2B sales and client relationship management
Excellent communication, negotiation, and presentation skills
Highly organized with the ability to manage multiple events simultaneously
Knowledge of hospitality software systems and CRM tools
Experience in the GCC hospitality market is an advantage
Fluency in English is essential; Arabic is a plus
Recruitment Event in Thailand Qatar Aircraft Catering Company - QACC Qatar Airways Group
Posted 1 day ago
Job Viewed
Job Description
Begin Your Journey with Us
We invite all ambitious and talented professionals to join Qatar Aircraft Catering Company (QACC), a subsidiary of Qatar Airways Group.
Established in 2002, QACC is the exclusive catering company providing in-flight catering for the five-star Qatar Airways, other international airlines, airport lounges, Amiri flights, and ad hoc VIP flights at both Hamad International Airport and Doha International Airport.
Led by an award-winning team, QACC crafts and seamlessly delivers premium in-flight and lounge catering services, enhancing passenger journeys worldwide. In 2023, we prepare an average of 200,000 meals daily, featuring over 70 international cuisines from our state-of-the-art flight kitchen at Hamad International Airport.
We continuously push the boundaries of onboard fine dining by expanding our capabilities and competencies, setting new industry benchmarks in culinary excellence and operational efficiency that are second to none.
Culinary Roles (Hot, Cold, Bakery, Pastry)
We are currently looking for talented professionals to join our production and operational divisions within QACC. Please see the available roles below:
- Junior Sous Chef
- Chef de Partie
- Commis Chef
- Pastry Line Duty Manager
- Pastry Line Team Leader
- Bakery Machine Operator
- Assembly Team - Duty Supervisor/Agent
- Dining Services - Supervisor/Team Leader
- Operations Control - Supervisor/Team Leader/Agent
- Laundry - Supervisor/Team Leader
- Quality Assurance & Health and Safety - Supervisor/Team Leader/Agent
- Hygiene - Supervisor
- Stores - Supervisor
- Transport - Supervisor/Equipment Operator/Driver (heavy vehicle)
- Maintenance - Agent
- Customer Services - Supervisor/Agent
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before. Together, everything is possible.
Job Posting
Jul 6, 2025, 9:53:03 AM
About You
High School Qualification with Minimum 2 years of job - related experience
OR
Bachelor's Degree or Equivalent with Minimum 1 years of job-related experience.
How To Apply
If you are interested in applying for any of the above positions, please upload your CV, Licenses and complete the questionnaire.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Recruitment Event in Ghana Production & Operation roles: Qatar Aircraft Catering Company Qata ...
Posted 1 day ago
Job Viewed
Job Description
- Begin Your Journey with Us
Established in 2002, QACC is the exclusive catering company providing in-flight catering for the five-star Qatar Airways, other international airlines, airport lounges, Amiri flights, and ad hoc VIP flights at both Hamad International Airport and Doha International Airport.
Led by an award-winning team, QACC crafts and seamlessly delivers premium in-flight and lounge catering services, enhancing passenger journeys worldwide. In 2023, we prepare an average of 200,000 meals daily, featuring over 70 international cuisines from our state-of-the-art flight kitchen at Hamad International Airport.
We continuously push the boundaries of onboard fine dining by expanding our capabilities and competencies, setting new industry benchmarks in culinary excellence and operational efficiency that are second to none.
Culinary Roles (Hot, Cold, Bakery, Pastry)
We are currently looking for talented professionals to join our production and operational divisions within QACC. Please see the available roles below:
- Junior Sous Chef
- Chef de Partie
- Commis Chef
- Pastry Line Duty Manager
- Pastry Line Team Leader
- Bakery Machine Operator
- Assembly Team - Duty Supervisor/Agent
- Dining Services - Supervisor/Team Leader
- Operations Control - Supervisor/Team Leader/Agent
- Laundry - Supervisor/Team Leader
- Quality Assurance & Health and Safety - Supervisor/Team Leader/Agent
- Hygiene - Supervisor
- Stores - Supervisor
- Transport - Supervisor/Equipment Operator/Driver (heavy vehicle)
- Maintenance - Agent
- Customer Services - Supervisor/Agent
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.
Together, everything is possible.
How To Apply
If you are interested in applying for any of the above positions, please upload your CV and complete the online application.
Job Posting
May 26, 2025, 1:50:29 AM
About You
- High School Qualification with Minimum 2 years of job - related experience
- Bachelors Degree or Equivalent with Minimum 1 years of job-related experience.
- How to apply
Recruitment Event in Malaysia Production & Operation roles: Qatar Aircraft Catering Company ...
Posted 1 day ago
Job Viewed
Job Description
- Begin Your Journey with Us
Established in 2002, QACC is the exclusive catering company providing in-flight catering for the five-star Qatar Airways, other international airlines, airport lounges, Amiri flights, and ad hoc VIP flights at both Hamad International Airport and Doha International Airport.
Led by an award-winning team, QACC crafts and seamlessly delivers premium in-flight and lounge catering services, enhancing passenger journeys worldwide. In 2023, we prepare an average of 200,000 meals daily, featuring over 70 international cuisines from our state-of-the-art flight kitchen at Hamad International Airport.
We continuously push the boundaries of onboard fine dining by expanding our capabilities and competencies, setting new industry benchmarks in culinary excellence and operational efficiency that are second to none.
Culinary Roles (Hot, Cold, Bakery, Pastry)
We are currently looking for talented professionals to join our production and operational divisions within QACC. Please see the available roles below:
- Junior Sous Chef
- Chef de Partie
- Commis Chef
- Pastry Line Duty Manager
- Pastry Line Team Leader
- Bakery Machine Operator
- Assembly Team - Duty Supervisor/Agent
- Dining Services - Supervisor/Team Leader
- Operations Control - Supervisor/Team Leader/Agent
- Laundry - Supervisor/Team Leader
- Quality Assurance & Health and Safety - Supervisor/Team Leader/Agent
- Hygiene - Supervisor
- Stores - Supervisor
- Transport - Supervisor/Equipment Operator/Driver (heavy vehicle)
- Maintenance - Agent
- Customer Services - Supervisor/Agent
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.
Together, everything is possible.
How To Apply
If you are interested in applying for any of the above positions, please upload your CV and complete the online application.
Job Posting
May 26, 2025, 2:50:10 AM
About You
- High School Qualification with Minimum 2 years of job - related experience
- Bachelors Degree or Equivalent with Minimum 1 years of job-related experience.
- How to apply
Assistant Operation Manager Catering
Posted 1 day ago
Job Viewed
Job Description
1. Assists the operation manager with administration and daily shopfloor operations.
2. In charge of operations in the absence of the manager.
3. Monitors events and event reservations closely.
4. Monitors staff attendance, grooming & training.
5. Plans, organises, and develops the food and beverage services in hospitality operations, ensuring customer expectations, food and hygiene standards, and budgetary targets are met.
6. Manages food and beverage provision for functions and events.
7. Supervises catering and waiting staff at functions.
8. Plans menus in consultation with chefs.
9. Trains permanent and casual staff.
10. Organises, leads, and motivates the catering team.
11. Plans staff shifts and rosters.
12. Ensures health and safety regulations are strictly observed.
13. Handles budgeting and establishes financial targets and forecasts.
14. Monitors the quality of products and services provided.
15. Maintains financial, administrative records, and food safety as mandated by QF Hospitality Services.
16. Interacts with customers to ensure satisfaction.
17. Liaises with suppliers and clients.
18. Coordinates customer feedback, assesses requirements, and ensures service satisfaction.
Qualifications1. Bachelor's in hotel management or equivalent from a reputed university with a minimum of 5 years' experience in a similar role at a reputed catering company or 5-star hotel .
2. Excellent communication and interpersonal skills.
3. Strong organisational and time management skills with high initiative.
4. Ability to manage in a diverse environment focusing on client and customer service. Strong leadership and motivation skills, including building strong relationships with customers and staff.
5. Stamina and ability to work under stress, think quickly, solve problems on the spot, and stay calm in crises.
6. Knowledge of food, food hygiene (including HACCP & ISO 22000 ), and food preparation.
Mandatory TrainingFire Warden Training
Certified First Aider Training
Minimum food safety level 4 certification
ISO 22000 certified internal auditor
Minimum HACCP level 4 certification
Arab native female candidate.
Qatar driving license required.
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Assistant Operation Manager Catering
Posted 1 day ago
Job Viewed
Job Description
Join to apply for the Assistant Operation Manager Catering role at ECCO Gulf WLL
Join to apply for the Assistant Operation Manager Catering role at ECCO Gulf WLL
- Assists the operation manager with administration and daily shopfloor operations.
- In charge of operations in the absence of the manager.
- Monitors events and event reservations closely.
- Monitors staff attendance, grooming & training
- Plan, organise and develop the food and beverage services in the hospitality services operations, 6. while meeting customer expectations, food and hygiene standards and budgetary targets.
- Managing the food and beverage provision for functions and events.
- Supervising catering and waiting staff at functions.
- Planning menus in consultation with chefs.
- Training permanent and casual staff.
- Organising, leading and motivating the catering team.
- Planning staff shifts and rosters.
- Ensuring health and safety regulations are strictly observed.
- Budgeting and establishing financial targets and forecasts.
- Monitoring the quality of the product and service provided.
- Keeping financial, administrative records and food safety as mandated by QF Hospitality Services
- Assists the operation manager with administration and daily shopfloor operations.
- In charge of operations in the absence of the manager.
- Monitors events and event reservations closely.
- Monitors staff attendance, grooming & training
- Plan, organise and develop the food and beverage services in the hospitality services operations, 6. while meeting customer expectations, food and hygiene standards and budgetary targets.
- Managing the food and beverage provision for functions and events.
- Supervising catering and waiting staff at functions.
- Planning menus in consultation with chefs.
- Training permanent and casual staff.
- Organising, leading and motivating the catering team.
- Planning staff shifts and rosters.
- Ensuring health and safety regulations are strictly observed.
- Budgeting and establishing financial targets and forecasts.
- Monitoring the quality of the product and service provided.
- Keeping financial, administrative records and food safety as mandated by QF Hospitality Services
- Liaising with suppliers and clients.
- Coordinating feedback of customers, assessing their requirements and ensuring they are satisfied with the service delivered
- Bachelors in hotel management or equivalent qualification from a reputed university. Minimum 5 years' experience at an equivalent position in a reputed catering company or 5-star hotel.
- Excellent communication and interpersonal skills.
- Strong organisational and time management skills combined with a high level of initiative.
- Ability to manage in a diverse environment with a focus on client and customer services.
- Stamina and the ability to work under stress, good at thinking quickly and sorting out problems on the spot, and the ability to stay calm in a crisis.
- Knowledge of food, food hygiene (including HACCP & ISO 22000) and food preparation.
Fire Warden Training
Certified First Aider Training
Minimum food safety level 4 certification
ISO 22000 certified internal auditor
Minimum HACCP level 4 certification
Special Requirements.
Arab Native female Candidate.
Qatar driving license required. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Outsourcing and Offshoring Consulting
Referrals increase your chances of interviewing at ECCO Gulf WLL by 2x
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Ras Laffan, Al Khor and Al Thakhira, Qatar 2 weeks ago
Public Transport Planning and Operation Manager Operation Manager of Manned Security Service based Qatar Banquet Operations Manager (Female Arabic Speaking)We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Recruitment Event in Georgia | Qatar Aircraft Catering Company - QACC| Qatar Airways Group
Posted 1 day ago
Job Viewed
Job Description
Begin Your Journey with Us
We invite all ambitious and talented professionals to join Qatar Aircraft Catering Company (QACC), a subsidiary of Qatar Airways Group.
Established in 2002, QACC is the exclusive catering company providing in-flight catering for the five-star Qatar Airways, other international airlines, airport lounges, Amiri flights, and ad hoc VIP flights at both Hamad International Airport and Doha International Airport.
Led by an award-winning team, QACC crafts and seamlessly delivers premium in-flight and lounge catering services, enhancing passenger journeys worldwide. In 2023, we prepare an average of 200,000 meals daily, featuring over 70 international cuisines from our state-of-the-art flight kitchen at Hamad International Airport.
We continuously push the boundaries of onboard fine dining by expanding our capabilities and competencies, setting new industry benchmarks in culinary excellence and operational efficiency that are second to none.
Culinary Roles (Hot, Cold, Bakery, Pastry)
We are currently looking for talented professionals to join our production and operational divisions within QACC. Please see the available roles below:
- Junior Sous Chef
- Chef de Partie
- Commis Chef
- Pastry Line Duty Manager
- Pastry Line Team Leader
- Bakery Machine Operator
- Assembly Team – Duty Supervisor/Agent
- Dining Services – Supervisor/Team Leader
- Operations Control – Supervisor/Team Leader/Agent
- Laundry – Supervisor/Team Leader
- Quality Assurance & Health and Safety – Supervisor/Team Leader/Agent
- Hygiene – Supervisor
- Stores – Supervisor
- Transport – Supervisor/Equipment Operator/Driver (heavy vehicle)
- Maintenance – Agent
- Customer Services – Supervisor/Agent
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.
Job Posting
Jul 10, 2025, 11:40:48 AM
About You
High School Qualification with Minimum 2 years of job - related experience
OR
Bachelor's Degree or Equivalent with Minimum 1 years of job-related experience.
How To Apply
If you are interested in applying for any of the above positions, please upload your CV, Licenses and complete the questionnaire.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. #J-18808-Ljbffr
Outside Catering Sales Manager
Posted 1 day ago
Job Viewed
Job Description
Company Description
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Job Description
Scope and Objectives
This position assists with the sales process maximizing hotel revenue and profitability aiming at achieving outside catering revenue goals, guest satisfaction and the financial performance. Responsible for prospecting and maintaining existing catering relationships to generate future business and servicing all catering pieces of business, with an emphasis on outside catering and assisting the team in other areas as and when required.
Focuses on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
Maintains a productive relationship with the Proactive Sales Team and Operations. Responsible for effective business processes with all sales related channels. Manages all outside catering enquiries, negotiating /contracting upsell, as well as site visits.
Primary Responsibilities
Managing Sales Activities
- Acts in line with hotel sales efforts for the hotel related to outside catering business.
- Qualifies new business leads and responds to incoming catering opportunities for the hotel. Standard response time is within 8 hours of receiving enquiry.
- Enters every new lead in Delphi.
- Accurately forecasts catering revenues for every lead.
- Utilizes the standard template for proposals, ensures sales process follows the handling guidelines.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Closes the best opportunities for the hotel based on market conditions and hotel needs.
- Requests quotations from external selected suppliers (when and if needed) to provide a comprehensive quote according to the scope of work.
- Delivers site inspections in a methodical fashion adhering to the core standards.
- Hosts entertainments regularly building and strengthening relationships with existing and new customers to enable future bookings.
- Executes and supports the operational aspects of business booked (e.g., generating and filing proposal, contract, customer correspondence).
- Documents Contracts/Agreements for all events, following processes and procedures. Maintains files with all required information and/or documentation pre/post events (initial request, proposal, relevant information, signed contract, BEO’s, vouchers, etc.).
- Ensures knowledge and understanding of Delphi system, and keeps up with any updates in the system.
- Identifies operational limitations to be able to deliver according to what was promised.
- Assists with selling and following-through on catering promotions.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Ensures that events progress seamlessly by following established procedures, collaborating with other associates, and ensuring accuracy.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Responsible for Rewarding ALL Meeting Planner points posting upon completion of Eligibility Verification.
- Responsible for event actualization in Delphi.
- Uses his/her judgment to integrate current trends in event management and event design.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s and guests’ experience.
- Adheres to all standards, policies, and procedures.
Maximizing Revenue & Managing Profitability
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Conducts competition check twice a year.
- Maximizes revenue by up-selling packages and creative food and beverage offerings.
- Gains understanding of the hotel’s primary target customer and service expectations.
- Identifies and implements process improvements and best practices.
- Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business.
- Works with Cluster Director of Conference Services and Events and Sales Team to implement sales initiatives to stimulate new leads.
Building Successful Relationships
- Works collaboratively with property Sales and Marketing colleagues, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative.
- Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.
- Works with the property’s Food and Beverage team to develop menus that drive sales.
- Interacts effectively with vendors, competitors, local community, and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction.
Providing Exceptional Customer Service
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction with the service/program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Accor.
- Monitors the effective resolution of guest issues that arise as a result of the sales process and channelling issues to property leadership and/or other appropriate stakeholders.
- Serves as a link to introduce client to banquet contact.
Qualifications
Profile
Education and Experience
- High school diploma or GED; 2 years of experience in the event management or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2-year experience in the event management, food and beverage, sales and marketing, or related professional area preferred.