71 Catering Manager jobs in Qatar
Catering Site Manager
Posted 3 days ago
Job Viewed
Job Description
- To ensure and guarantee for our clients, their service satisfaction, HSE standards and the company’s objectives through the application of the company’s standard operating procedures, the proper staff training, and allocation, and administrative and cost management
- Responsible for the proper service delivery and respect of contractual terms for the best interest of the company
- Respect assigned cost and sales targets
- Submit all the necessary reports on time
Catering Site Manager
Posted 3 days ago
Job Viewed
Job Description
To ensure and guarantee for our clients, their service satisfaction, HSE standards and the company’s objectives through the application of the company’s standard operating procedures, the proper staff training, and allocation, and administrative and cost management Responsible for the proper service delivery and respect of contractual terms for the best interest of the company Respect assigned cost and sales targets Submit all the necessary reports on time
#J-18808-Ljbffr
Kitchen Manager
Posted 23 days ago
Job Viewed
Job Description
The kitchen staff arrives early to organize the kitchen and do food prep to streamline cooking and meal presentation, including washing, peeling, and cutting fruits and vegetables; mixing ingredients for dishes; and cutting and seasoning meats.
Meal PresentationThe kitchen staff organizes customers’ plates before the waitstaff—or sometimes even the kitchen staff—bring the final product to the customer. They have a working knowledge of the day’s meals and menus and understand what each dish calls for before delivery.
Stock Kitchen and StoreroomThe kitchen staff works with management and head cooks to receive, stack, and properly store food in kitchens, cold storage, and storerooms. They transfer food and supplies to the kitchen as needed.
Cleaning DutiesThe kitchen staff is responsible for ensuring all areas of the kitchen, food prep, and food storage areas are clean and properly sanitized. This includes washing dishes and cooking equipment, cleaning floors, sanitizing countertops and cutting boards, and maintaining all areas to health code standards.
BASIC SALARY: 1800 QAR
TRANSPORTATION + ACCOMMODATION: Provided by our company.
#J-18808-LjbffrKitchen Manager
Posted 15 days ago
Job Viewed
Job Description
The kitchen staff organizes customers’ plates before the waitstaff—or sometimes even the kitchen staff—bring the final product to the customer. They have a working knowledge of the day’s meals and menus and understand what each dish calls for before delivery. Stock Kitchen and Storeroom
The kitchen staff works with management and head cooks to receive, stack, and properly store food in kitchens, cold storage, and storerooms. They transfer food and supplies to the kitchen as needed. Cleaning Duties
The kitchen staff is responsible for ensuring all areas of the kitchen, food prep, and food storage areas are clean and properly sanitized. This includes washing dishes and cooking equipment, cleaning floors, sanitizing countertops and cutting boards, and maintaining all areas to health code standards. BASIC SALARY:
1800 QAR TRANSPORTATION + ACCOMMODATION:
Provided by our company.
#J-18808-Ljbffr
Outside Catering Sales Manager
Posted 5 days ago
Job Viewed
Job Description
Company Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo!
Job Description
Scope and Objectives
This position assists with the sales process maximizing hotel revenue and profitability aiming at achieving outside catering revenue goals, guest satisfaction and the financial performance. Responsible for prospecting and maintaining existing catering relationships to generate future business and servicing all catering pieces of business, with an emphasis on outside catering and assisting the team in other areas as and when required.
Focuses on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
Maintains a productive relationship with the Proactive Sales Team and Operations. Responsible for effective business processes with all sales related channels. Manages all outside catering enquiries, negotiating /contracting upsell, as well as site visits.
Primary Responsibilities
Managing Sales Activities
- Acts in line with hotel sales efforts for the hotel related to outside catering business.
- Qualifies new business leads and responds to incoming catering opportunities for the hotel. Standard response time is within 8 hours of receiving enquiry.
- Enters every new lead in Delphi.
- Accurately forecasts catering revenues for every lead.
- Utilizes the standard template for proposals, ensures sales process follows the handling guidelines.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Closes the best opportunities for the hotel based on market conditions and hotel needs.
- Requests quotations from external selected suppliers (when and if needed) to provide a comprehensive quote according to the scope of work.
- Delivers site inspections in a methodical fashion adhering to the core standards.
- Hosts entertainments regularly building and strengthening relationships with existing and new customers to enable future bookings.
- Executes and supports the operational aspects of business booked (e.g., generating and filing proposal, contract, customer correspondence).
- Documents Contracts/Agreements for all events, following processes and procedures. Maintains files with all required information and/or documentation pre/post events (initial request, proposal, relevant information, signed contract, BEO's, vouchers, etc.).
- Ensures knowledge and understanding of Delphi system, and keeps up with any updates in the system.
- Identifies operational limitations to be able to deliver according to what was promised.
- Assists with selling and following-through on catering promotions.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Ensures that events progress seamlessly by following established procedures, collaborating with other associates, and ensuring accuracy.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Responsible for Rewarding ALL Meeting Planner points posting upon completion of Eligibility Verification.
- Responsible for event actualization in Delphi.
- Uses his/her judgment to integrate current trends in event management and event design.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's and guests' experience.
- Adheres to all standards, policies, and procedures.
Maximizing Revenue & Managing Profitability
- Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Conducts competition check twice a year.
- Maximizes revenue by up-selling packages and creative food and beverage offerings.
- Gains understanding of the hotel's primary target customer and service expectations.
- Identifies and implements process improvements and best practices.
- Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business.
- Works with Cluster Director of Conference Services and Events and Sales Team to implement sales initiatives to stimulate new leads.
Building Successful Relationships
- Works collaboratively with property Sales and Marketing colleagues, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative.
- Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.
- Works with the property's Food and Beverage team to develop menus that drive sales.
- Interacts effectively with vendors, competitors, local community, and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction.
Providing Exceptional Customer Service
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction with the service/program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Accor.
- Monitors the effective resolution of guest issues that arise as a result of the sales process and channelling issues to property leadership and/or other appropriate stakeholders.
- Serves as a link to introduce client to banquet contact.
Qualifications
Profile
Education and Experience
- High school diploma or GED; 2 years of experience in the event management or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2-year experience in the event management, food and beverage, sales and marketing, or related professional area preferred.
Outside Catering Sales Manager
Posted 5 days ago
Job Viewed
Job Description
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Vacancy
1 Vacancy
Job Description
Job Description
Scope and Objectives
This position assists with the sales process maximizing hotel revenue and profitability aiming at achieving outside catering revenue goals, guest satisfaction and the financial performance. Responsible for prospecting and maintaining existing catering relationships to generate future business and servicing all catering pieces of business, with an emphasis on outside catering and assisting the team in other areas as and when required.
Focuses on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
Maintains a productive relationship with the Proactive Sales Team and Operations. Responsible for effective business processes with all sales related channels. Manages all outside catering enquiries, negotiating /contracting upsell, as well as site visits.
Primary Responsibilities
- Acts in line with hotel sales efforts for the hotel related to outside catering business.
- Qualifies new business leads and responds to incoming catering opportunities for the hotel. Standard response time is within 8 hours of receiving enquiry.
- Enters every new lead in Delphi.
- Accurately forecasts catering revenues for every lead.
- Utilizes the standard template for proposals, ensures sales process follows the handling guidelines.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Closes the best opportunities for the hotel based on market conditions and hotel needs.
- Requests quotations from external selected suppliers (when and if needed) to provide a comprehensive quote according to the scope of work.
- Delivers site inspections in a methodical fashion adhering to the core standards.
- Hosts entertainments regularly building and strengthening relationships with existing and new customers to enable future bookings.
- Executes and supports the operational aspects of business booked (e.g., generating and filing proposal, contract, customer correspondence).
- Documents Contracts/Agreements for all events, following processes and procedures. Maintains files with all required information and/or documentation pre/post events (initial request, proposal, relevant information, signed contract, BEO s, vouchers, etc.).
- Ensures knowledge and understanding of Delphi system, and keeps up with any updates in the system.
- Identifies operational limitations to be able to deliver according to what was promised.
- Assists with selling and following-through on catering promotions.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Ensures that events progress seamlessly by following established procedures, collaborating with other associates, and ensuring accuracy.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Responsible for Rewarding ALL Meeting Planner points posting upon completion of Eligibility Verification.
- Responsible for event actualization in Delphi.
- Uses his/her judgment to integrate current trends in event management and event design.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner s and guests experience.
- Adheres to all standards, policies, and procedures.
- Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Conducts competition check twice a year.
- Maximizes revenue by up-selling packages and creative food and beverage offerings.
- Gains understanding of the hotel s primary target customer and service expectations.
- Identifies and implements process improvements and best practices.
- Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business.
- Works with Cluster Director of Conference Services and Events and Sales Team to implement sales initiatives to stimulate new leads.
Building Successful Relationships
- Works collaboratively with property Sales and Marketing colleagues, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative.
- Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.
- Works with the property s Food and Beverage team to develop menus that drive sales.
- Interacts effectively with vendors, competitors, local community, and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction.
Providing Exceptional Customer Service
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction with the service/program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Accor.
- Monitors the effective resolution of guest issues that arise as a result of the sales process and channelling issues to property leadership and/or other appropriate stakeholders.
- Serves as a link to introduce client to banquet contact.
Profile
Education and Experience
- High school diploma or GED; 2 years of experience in the event management or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2-year experience in the event management, food and beverage, sales and marketing, or related professional area preferred.
Disclaimer: is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
RAFFLES
We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
Our Brands include:
-Raffles
-Fairmont
-Sofitel
-MGallery
-Grand Mercure
-Pullman
-Swissôtel
-Novotel
-Suite Novotel
-Mercure
-Thalassa sea & spa
-Adagio
-ibis
-ibis Styles
-ibis budget
-HotelF1
Outside Catering Sales Manager
Posted 17 days ago
Job Viewed
Job Description
Company Description
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Job Description
Scope and Objectives
This position assists with the sales process maximizing hotel revenue and profitability aiming at achieving outside catering revenue goals, guest satisfaction and the financial performance. Responsible for prospecting and maintaining existing catering relationships to generate future business and servicing all catering pieces of business, with an emphasis on outside catering and assisting the team in other areas as and when required.
Focuses on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
Maintains a productive relationship with the Proactive Sales Team and Operations. Responsible for effective business processes with all sales related channels. Manages all outside catering enquiries, negotiating /contracting upsell, as well as site visits.
Primary Responsibilities
Managing Sales Activities
- Acts in line with hotel sales efforts for the hotel related to outside catering business.
- Qualifies new business leads and responds to incoming catering opportunities for the hotel. Standard response time is within 8 hours of receiving enquiry.
- Enters every new lead in Delphi.
- Accurately forecasts catering revenues for every lead.
- Utilizes the standard template for proposals, ensures sales process follows the handling guidelines.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Closes the best opportunities for the hotel based on market conditions and hotel needs.
- Requests quotations from external selected suppliers (when and if needed) to provide a comprehensive quote according to the scope of work.
- Delivers site inspections in a methodical fashion adhering to the core standards.
- Hosts entertainments regularly building and strengthening relationships with existing and new customers to enable future bookings.
- Executes and supports the operational aspects of business booked (e.g., generating and filing proposal, contract, customer correspondence).
- Documents Contracts/Agreements for all events, following processes and procedures. Maintains files with all required information and/or documentation pre/post events (initial request, proposal, relevant information, signed contract, BEO’s, vouchers, etc.).
- Ensures knowledge and understanding of Delphi system, and keeps up with any updates in the system.
- Identifies operational limitations to be able to deliver according to what was promised.
- Assists with selling and following-through on catering promotions.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Ensures that events progress seamlessly by following established procedures, collaborating with other associates, and ensuring accuracy.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Responsible for Rewarding ALL Meeting Planner points posting upon completion of Eligibility Verification.
- Responsible for event actualization in Delphi.
- Uses his/her judgment to integrate current trends in event management and event design.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s and guests’ experience.
- Adheres to all standards, policies, and procedures.
Maximizing Revenue & Managing Profitability
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Conducts competition check twice a year.
- Maximizes revenue by up-selling packages and creative food and beverage offerings.
- Gains understanding of the hotel’s primary target customer and service expectations.
- Identifies and implements process improvements and best practices.
- Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business.
- Works with Cluster Director of Conference Services and Events and Sales Team to implement sales initiatives to stimulate new leads.
Building Successful Relationships
- Works collaboratively with property Sales and Marketing colleagues, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative.
- Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.
- Works with the property’s Food and Beverage team to develop menus that drive sales.
- Interacts effectively with vendors, competitors, local community, and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction.
Providing Exceptional Customer Service
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction with the service/program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Accor.
- Monitors the effective resolution of guest issues that arise as a result of the sales process and channelling issues to property leadership and/or other appropriate stakeholders.
- Serves as a link to introduce client to banquet contact.
Qualifications
Profile
Education and Experience
- High school diploma or GED; 2 years of experience in the event management or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2-year experience in the event management, food and beverage, sales and marketing, or related professional area preferred.
Be The First To Know
About the latest Catering manager Jobs in Qatar !
Outside Catering Sales Manager
Posted 23 days ago
Job Viewed
Job Description
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Vacancy
1 Vacancy
Job Description
Job Description
Scope and Objectives
This position assists with the sales process maximizing hotel revenue and profitability aiming at achieving outside catering revenue goals, guest satisfaction and the financial performance. Responsible for prospecting and maintaining existing catering relationships to generate future business and servicing all catering pieces of business, with an emphasis on outside catering and assisting the team in other areas as and when required.
Focuses on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
Maintains a productive relationship with the Proactive Sales Team and Operations. Responsible for effective business processes with all sales related channels. Manages all outside catering enquiries, negotiating /contracting upsell, as well as site visits.
Primary Responsibilities
- Acts in line with hotel sales efforts for the hotel related to outside catering business.
- Qualifies new business leads and responds to incoming catering opportunities for the hotel. Standard response time is within 8 hours of receiving enquiry.
- Enters every new lead in Delphi.
- Accurately forecasts catering revenues for every lead.
- Utilizes the standard template for proposals, ensures sales process follows the handling guidelines.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Closes the best opportunities for the hotel based on market conditions and hotel needs.
- Requests quotations from external selected suppliers (when and if needed) to provide a comprehensive quote according to the scope of work.
- Delivers site inspections in a methodical fashion adhering to the core standards.
- Hosts entertainments regularly building and strengthening relationships with existing and new customers to enable future bookings.
- Executes and supports the operational aspects of business booked (e.g., generating and filing proposal, contract, customer correspondence).
- Documents Contracts/Agreements for all events, following processes and procedures. Maintains files with all required information and/or documentation pre/post events (initial request, proposal, relevant information, signed contract, BEO s, vouchers, etc.).
- Ensures knowledge and understanding of Delphi system, and keeps up with any updates in the system.
- Identifies operational limitations to be able to deliver according to what was promised.
- Assists with selling and following-through on catering promotions.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Ensures that events progress seamlessly by following established procedures, collaborating with other associates, and ensuring accuracy.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Responsible for Rewarding ALL Meeting Planner points posting upon completion of Eligibility Verification.
- Responsible for event actualization in Delphi.
- Uses his/her judgment to integrate current trends in event management and event design.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner s and guests experience.
- Adheres to all standards, policies, and procedures.
- Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Conducts competition check twice a year.
- Maximizes revenue by up-selling packages and creative food and beverage offerings.
- Gains understanding of the hotel s primary target customer and service expectations.
- Identifies and implements process improvements and best practices.
- Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business.
- Works with Cluster Director of Conference Services and Events and Sales Team to implement sales initiatives to stimulate new leads.
Building Successful Relationships
- Works collaboratively with property Sales and Marketing colleagues, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative.
- Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.
- Works with the property s Food and Beverage team to develop menus that drive sales.
- Interacts effectively with vendors, competitors, local community, and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction.
Providing Exceptional Customer Service
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction with the service/program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Accor.
- Monitors the effective resolution of guest issues that arise as a result of the sales process and channelling issues to property leadership and/or other appropriate stakeholders.
- Serves as a link to introduce client to banquet contact.
Profile
Education and Experience
- High school diploma or GED; 2 years of experience in the event management or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2-year experience in the event management, food and beverage, sales and marketing, or related professional area preferred.
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
RAFFLES
We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
Our Brands include:
-Raffles
-Fairmont
-Sofitel
-MGallery
-Grand Mercure
-Pullman
-Swissôtel
-Novotel
-Suite Novotel
-Mercure
-Thalassa sea & spa
-Adagio
-ibis
-ibis Styles
-ibis budget
-HotelF1
Outside Catering Sales Manager
Posted 11 days ago
Job Viewed
Job Description
Profile Education and Experience High school diploma or GED; 2 years of experience in the event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2-year experience in the event management, food and beverage, sales and marketing, or related professional area preferred. Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at RAFFLES We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
Our Brands include:
-Raffles -Fairmont -Sofitel -MGallery -Grand Mercure -Pullman -Swissôtel -Novotel -Suite Novotel -Mercure -Thalassa sea & spa -Adagio -ibis -ibis Styles -ibis budget -HotelF1
#J-18808-Ljbffr
Outside Catering Sales Manager
Posted 17 days ago
Job Viewed
Job Description
Job Description Scope and Objectives This position assists with the sales process maximizing hotel revenue and profitability aiming at achieving outside catering revenue goals, guest satisfaction and the financial performance. Responsible for prospecting and maintaining existing catering relationships to generate future business and servicing all catering pieces of business, with an emphasis on outside catering and assisting the team in other areas as and when required. Focuses on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. Maintains a productive relationship with the Proactive Sales Team and Operations. Responsible for effective business processes with all sales related channels. Manages all outside catering enquiries, negotiating /contracting upsell, as well as site visits. Primary Responsibilities Managing Sales Activities Acts in line with hotel sales efforts for the hotel related to outside catering business. Qualifies new business leads and responds to incoming catering opportunities for the hotel. Standard response time is within 8 hours of receiving enquiry. Enters every new lead in Delphi. Accurately forecasts catering revenues for every lead. Utilizes the standard template for proposals, ensures sales process follows the handling guidelines. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Closes the best opportunities for the hotel based on market conditions and hotel needs. Requests quotations from external selected suppliers (when and if needed) to provide a comprehensive quote according to the scope of work. Delivers site inspections in a methodical fashion adhering to the core standards. Hosts entertainments regularly building and strengthening relationships with existing and new customers to enable future bookings. Executes and supports the operational aspects of business booked (e.g., generating and filing proposal, contract, customer correspondence). Documents Contracts/Agreements for all events, following processes and procedures. Maintains files with all required information and/or documentation pre/post events (initial request, proposal, relevant information, signed contract, BEO’s, vouchers, etc.). Ensures knowledge and understanding of Delphi system, and keeps up with any updates in the system. Identifies operational limitations to be able to deliver according to what was promised. Assists with selling and following-through on catering promotions. Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. Ensures that events progress seamlessly by following established procedures, collaborating with other associates, and ensuring accuracy. Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. Responsible for Rewarding ALL Meeting Planner points posting upon completion of Eligibility Verification. Responsible for event actualization in Delphi. Uses his/her judgment to integrate current trends in event management and event design. Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s and guests’ experience. Adheres to all standards, policies, and procedures. Maximizing Revenue & Managing Profitability Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Conducts competition check twice a year. Maximizes revenue by up-selling packages and creative food and beverage offerings. Gains understanding of the hotel’s primary target customer and service expectations. Identifies and implements process improvements and best practices. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business. Works with Cluster Director of Conference Services and Events and Sales Team to implement sales initiatives to stimulate new leads. Building Successful Relationships Works collaboratively with property Sales and Marketing colleagues, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative. Works with the management team to create and implement a catering sales plan addressing revenue, customers and market. Works with the property’s Food and Beverage team to develop menus that drive sales. Interacts effectively with vendors, competitors, local community, and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction. Providing Exceptional Customer Service Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction with the service/program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Accor. Monitors the effective resolution of guest issues that arise as a result of the sales process and channelling issues to property leadership and/or other appropriate stakeholders. Serves as a link to introduce client to banquet contact.
Qualifications Profile Education and Experience High school diploma or GED; 2 years of experience in the event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2-year experience in the event management, food and beverage, sales and marketing, or related professional area preferred.
#J-18808-Ljbffr