147 Hospitality & Tourism jobs in Qatar

Cruise Line Customer Service Representative


We are looking for a friendly and enthusiastic Cruise Line Customer Service Representative to join our team in Lusail. As the first point of contact for our customers, you will play a crucial role in ensuring their satisfaction and creating a positive experience on board our cruise ships.

Responsibilities:
- Greet and welcome guests in a warm and professional manner
- Provide information about cruise itineraries, onboard activities, and port destinations
- Assist with check-in and boarding procedures
- Handle guest inquiries, complaints, and requests promptly and efficiently
- Liaise with other departments to resolve guest issues and ensure smooth operations
- Process payments for onboard purchases and manage passenger accounts
- Promote onboard services and amenities to enhance the guest experience
- Follow safety protocols at all times to ensure the well-being of guests and crew members

Requirements:
- Fluency in English is essential, other languages are a plus
- Excellent communication skills, both verbal and written
- Previous customer service experience is preferred
- Knowledge of the cruise industry is an advantage
- Ability to remain calm under pressure
- Must be able to work evenings, weekends, and holidays as needed
- Must have legal authorization to work in Lusail

Salary:
We offer a competitive salary of 1500$ per month along with opportunities for growth within the company.

If you are passionate about providing exceptional customer service in a dynamic environment, we would love to hear from you. Join our team today and embark on an exciting career in the cruise industry!

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MEAT SLAUGHTERHOUSE WORKER | PACKERS, SORTERS | UKRAINE | without work experience

1200 $

Ukraine

17-06-2025

1300

10-06-2025

1500

10-06-2025

Driver

3000+

9 minutes ago

Workers are Needed Urgently

3000+

UAE (Dubai)

9 minutes ago

WE NEEDED RESPONSIBLE AND SERIOUS WORKERS URGENLY

WE NEEDED RESPONSIBLE AND SERIOUS WORKERS URGENLY

3000+

Qatar (Doha)

9 minutes ago

Honest and trustworthy applicant are needed

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Cruise Line Customer Service Representative

We are searching for a reliable and friendly Customer Service Representative to join our team at a cruise line in Al-Rayyan. As the first point of contact for guests, you will be responsible for providing exceptional service and ensuring guest satisfaction throughout their journey. Your main duties will include answering inquiries, resolving complaints, and assisting with various onboard activities.

The ideal candidate must have excellent communication skills in English, as well as previous customer service experience. Knowledge of the cruise industry is preferred but not required. You must be able to work in a fast-paced environment and remain calm under pressure. Attention to detail and the ability to multitask are essential for this role.

As a representative of our company, you must maintain a professional appearance and demeanor at all times. This position may require long hours and working on weekends and holidays. It is important that you are able to adapt to changing schedules and be flexible in your work availability.

If you have a passion for providing exceptional customer service and are looking for an exciting opportunity in the cruise industry, we encourage you to apply for this position. As an Indian national with fluency in English, you will bring diversity and valuable cultural perspectives to our team. Join us on our journey to provide unforgettable experiences for our guests!

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- Greet guests as they enter and exit the cruise ship with a warm and friendly demeanor

- Assist guests with their luggage and belongings upon arrival and departure

- Provide information and directions to guests regarding ship amenities and activities

- Maintain a clean and organized lobby area at all times

- Monitor and control guest access to the ship, ensuring only authorized individuals are allowed on board

- Assist with the loading and unloading of supplies and equipment

- Coordinate with other departments to ensure smooth guest arrivals and departures

- Handle guest inquiries and complaints in a professional and timely manner

- Follow all safety and security procedures to ensure the well-being of guests and crew members

- Attend training sessions and meetings to stay updated on company policies and procedures

Qualifications:

- High school diploma or equivalent

- Previous experience in a customer service or hospitality role preferred

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Strong attention to detail and organizational skills

- Physically fit and able to lift heavy objects

- Fluent in English, additional languages are a plus

- Must be willing to work evenings, weekends, and holidays as needed

As a Raffles Ambassador, you are the embodiment of the Raffles brand offering a warm, intuitive, and gracious presence from the moment a guest arrives until their departure. You will serve as a personal liaison for our distinguished guests, anticipating needs, personalizing experiences, and creating unforgettable moments that reflect the legacy and elegance of Raffles Doha.

Key Responsibilities

1. Guest Engagement:
   Greet and welcome guests with personalized attention, embodying the warmth and refinement of the Raffles brand.
   Build genuine relationships with guests, ensuring their preferences and needs are remembered and fulfilled throughout their stay.
   Act as a point of contact for guest inquiries, preferences, special occasions, and service recovery.
2. Experience Personalization:
   Collaborate with Butler Services, Concierge, and Room Division to curate bespoke guest experiences.
   Monitor VIP arrivals, pre-arrival communication, in-stay follow-ups, and post-departure correspondence.
   Proactively suggest tailored experiences, dining options, or cultural activities based on guest interests.
3. Operational Excellence:
   Ensure smooth arrivals and departures, assisting with check-in/out and room orientation when required.
   Maintain accurate records of guest preferences and feedback using guest profile systems (e.g., Opera, CRM tools).
   Support the coordination of special amenities, room setups, and service enhancements.
4. Brand Representation:
   Uphold Raffles Doha standards in grooming, service etiquette, and emotional engagement.
   Maintain a deep knowledge of hotel offerings, art pieces, signature rituals, and Qatari culture to enrich guest interactions.
   Represent the hotel during VIP functions, special events, and public-facing occasions as needed.

Qualifications & Skills

• Degree or diploma in Hospitality or related field.
• Minimum 1-2 years of guest-facing experience in a luxury hotel or lifestyle brand.
• Fluent in English; proficiency in Arabic, French, Russian, or Chinese is a strong asset.
• Impeccable grooming, confidence, and charisma with a service-first mindset.
• Cultural sensitivity and emotional intelligence; a true host with a passion for human connection.
• Familiarity with Opera PMS and guest recognition systems is preferred.

Doha, Qatar Posted 7 days ago Expires in 2 months Hospitality & Accommodation

• Check in guests, answer phones and take reservations.
• Respond to guest complaints, requests and emergencies.
• Process invoices, post checks to vendors and distribute employee checks.
• Balance the cash drawer and log receipts.
• Investigate and resolve out-of-balance accounts.
• Keep accurate financial records and ledgers.
• Help prepare for forecasts and audits.

• Knowledge of safety and security procedures.
• Advanced math and bookkeeping skills.
• Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing.
• Attention to detail and organizational skills.
• Time management and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to solve problems and diffuse tense situations.
• Experience with accounting and facilities management software.
• Good problem-solving skills.
• The ability to multitask.
• Strong written and verbal communication skills.

Night Auditor for Indian Nationals in Doha


We are seeking a detail-oriented and reliable Night Auditor to join our team at a hotel in Doha. As a Night Auditor, you will be responsible for overseeing the hotel's financial transactions during the night shift. This includes auditing and balancing accounts, preparing reports, and ensuring accuracy of guest information. This role is ideal for someone who has excellent math skills, strong attention to detail, and is comfortable working independently during the night.

Key Responsibilities:
- Conduct audits of financial transactions and balances to ensure accuracy
- Prepare reports on revenue, expenses, and occupancy rates
- Process guest check-ins and check-outs accurately
- Maintain accurate records of guest information and requests
- Respond to guest inquiries and resolve any issues or complaints in a timely manner
- Monitor hotel security cameras during the night shift
- Ensure compliance with hotel policies and procedures

Requirements:
- High school diploma or equivalent; additional education in accounting or hospitality is a plus
- Prior experience as a Night Auditor or similar role preferred
- Excellent math skills with high attention to detail
- Proficient in using computer systems such as Microsoft Office and hotel management software
- Strong communication skills to interact with guests and colleagues effectively
- Able to work independently during the night shift with minimal supervision

We offer a competitive salary package of 1500$ per month for this full-time position. This role is open to Indian nationals currently residing in Doha. If you meet the requirements above and are interested in joining our team, please apply now. We look forward to hearing from you!

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We are recruiting for a Food and Beverage Supervisor to be based in Doha, Qatar.

The successful applicant will be responsible for all business operations of a dining establishment. Responsibilities include training, scheduling, managing, coaching, and developing employees in accordance with company policies. You will oversee inventory, including food, beverages, supplies, and maintenance of restaurant equipment. Additionally, you will resolve customer complaints related to food quality and service, ensuring compliance with health and food safety regulations. You will direct all employees' work and oversee the overall performance of the outlet.

1. Execute outlet operations including food and beverage promotions, customer service, and inventories.
2. Ensure POS and cash handling procedures are followed as per company policy.
3. Analyze outlet sales on a monthly and quarterly basis.
4. Review monthly financial performance, including sales versus budget and item category breakdowns.
5. Lead front-of-house staff in training on restaurant standards, including alcohol service, food preparation, and customer service.
6. Monitor employees, sales, and operations as the restaurant manager.
7. Oversee outlet service performance, delegate responsibilities, schedule, coach, evaluate, and mentor employees.
8. Maintain inventory, cleanliness, food rotation, and menu service consistency.
9. Adhere to policies and procedures, including HACCP and alcohol guidelines.
10. Assist F&B management with service preparations, kitchen rules, service standards, cleanliness, and inventory controls.
11. Update staff on daily specials and promotional items.
12. Train team leaders for specific duties and responsibilities.
13. Support profit and loss accountability, cost controls, and inventories.
14. Conduct inventory for food and beverage par levels and establish control methods.
15. Maintain proper operation and cleanliness of outlet and equipment.
16. Enhance the guest experience continually.
17. Assist with administrative functions such as reporting, quality assurance, and meetings.
18. Stay informed about food and beverage trends in the hospitality industry.
19. Provide hands-on support during busy periods to ensure quality and prompt service.
20. Perform other duties as assigned.
21. Deputize for the Restaurant Manager in their absence as needed.

Join us in creating an extraordinary story. Your skills, imagination, and ambition have no boundaries here. Grow, face rewarding challenges, and build your future in an international community.

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Job Title: Hotel Manager for English Speaking Malayalees in Doha



We are currently hiring an experienced Hotel Manager for our luxurious hotel in Doha. As a Hotel Manager, you will be responsible for overseeing the daily operations of the hotel and ensuring that our guests have a comfortable and enjoyable stay. This position is specifically open to Malayalees who are fluent in English.

Responsibilities:
- Manage and motivate hotel staff to provide excellent customer service
- Develop and implement strategies to increase revenue and occupancy rates
- Monitor budgets, expenses, and financial reports to ensure profitability
- Maintain high standards of cleanliness and maintenance throughout the hotel
- Handle guest complaints and resolve any issues in a timely manner
- Collaborate with other departments to ensure smooth functioning of the hotel

Requirements:
- Minimum of 3 years experience as a Hotel Manager or similar role
- Fluent in English (spoken and written)
- Must be a Malayalee with knowledge of local culture and customs
- Excellent leadership, communication, and interpersonal skills
- Strong organizational and time-management abilities

If you have a passion for hospitality, an eye for detail, and thrive in a fast-paced environment, we would love to hear from you! This is a full-time position with a competitive salary of 1000$ per month. Don't miss this opportunity to join our team of dedicated professionals. Apply now!

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As a Rooms Division Manager, you are responsible to oversee all aspects that impact guest service and hotel operations, with a focus on optimizing revenue and ensuring excellence in every interaction. Your responsibilities include managing room availability and overseeing daily Front Office functions, including guest check-in and check-out procedures.

Key Job Responsibilities:

• Provide strong leadership and guidance to the Rooms team.
• Manage the Front Office team’s, schedules, and performance to maintain high service standards.
• Focus on delivering an outstanding guest experience from arrival to departure.
• Train and guide the team to provide personalized and efficient service, address guest concerns, and exceed expectations.
• Streamline front office procedures, check-in/check-out processes, and reservation systems for operational efficiency.
• Implement and enforce hotel policies and procedures to enhance operational effectiveness.
• Conduct ongoing training programs to enhance the skills and knowledge of front office colleagues.
• Foster a positive and collaborative work environment to encourage professional growth.
• Handle escalated guest issues or concerns, demonstrating problem-solving skills and ensuring resolutions align with hotel standards.
• Work closely with other departments to ensure seamless communication and cooperation.
• Collaborate with sales and marketing teams to optimize room revenue.
• Assist in the preparation and management of the front office budget.
• Monitor expenses, control costs, and contribute to the financial success of the hotel.
• Stay updated on technological advancements in hotel management systems and ensure their effective use in front office operations.
• Monitor and maintain high standards of cleanliness, service, and guest satisfaction.
• Conduct regular inspections to ensure adherence to quality standards.
• Prepare and analyze reports related to front office performance, occupancy rates, and guest satisfaction.
• Use data-driven insights to identify areas for improvement.
• Establish effective communication channels within the front office team and with other departments.
• Ensure clear and open communication to enhance overall hotel operations.
• Conduct regular training sessions on customer service, hotel policies, and operational procedures.
• Adhere to the company’s environmental, health, and safety procedures and policies.