65 Marriott International jobs in Qatar
Guest Services Agent
Al Ruwais
Zulal Wellness Resort by Chiva-Som
Posted 3 days ago
Job Viewed
Job Description
Overview
At Zulal Wellness Resort, we are seeking a warm, service-driven Guest Service Agent to be the first smile our guests see and the lasting impression they remember. If you have a passion for creating exceptional guest experiences in a luxury wellness setting, we’d love to welcome you to our team.
Key Responsibilities Guest Relations- Welcome guests with warmth, professionalism, and a genuine smile in accordance with Zulal standards.
- Handle check-in, check-out, and reservation processes smoothly and efficiently.
- Provide accurate information about resort facilities, wellness programs, and local attractions.
- Anticipate and respond to guest needs, requests, and preferences to enhance satisfaction.
- Manage guest accounts, process payments, and handle billing accurately.
- Maintain updated knowledge of room status, rates, and promotions.
- Handle incoming calls, messages, and correspondence promptly and courteously.
- Coordinate with Housekeeping, Concierge, and other departments to ensure seamless service delivery.
- Reflect the resort’s wellness values through professional appearance, behavior, and communication.
- Promote Zulal Wellness programs, spa treatments, and special experiences.
- Minimum 1 year of experience in a luxury hotel or resort front office role (wellness or spa experience is a plus).
- Proficiency in PMS systems (preferably Opera) and MS Office.
- Strong communication skills in English; additional languages are an advantage.
- Excellent interpersonal skills with a guest-centric attitude.
- Warm, friendly, and service-oriented personality.
- Ability to remain calm and composed under pressure.
- High attention to detail and problem-solving skills.
- Professional grooming and demeanor in line with luxury hospitality standards.
- Entry level
- Full-time
- Customer Service
- Hotels and Motels
- Hospitals and Health Care
This advertiser has chosen not to accept applicants from your region.
0
Guest Services Agent
Madinat Ash Shamal
Zulal Wellness Resort by Chiva-Som
Posted 2 days ago
Job Viewed
Job Description
Overview
At Zulal Wellness Resort, we are seeking a warm, service-driven
Guest Service Agent
to be the first smile our guests see and the lasting impression they remember. If you have a passion for creating exceptional guest experiences in a luxury wellness setting, we’d love to welcome you to our team. Key Responsibilities
Guest Relations
Welcome guests with warmth, professionalism, and a genuine smile in accordance with Zulal standards. Handle check-in, check-out, and reservation processes smoothly and efficiently. Provide accurate information about resort facilities, wellness programs, and local attractions. Anticipate and respond to guest needs, requests, and preferences to enhance satisfaction. Operations
Manage guest accounts, process payments, and handle billing accurately. Maintain updated knowledge of room status, rates, and promotions. Handle incoming calls, messages, and correspondence promptly and courteously. Coordinate with Housekeeping, Concierge, and other departments to ensure seamless service delivery. Wellness & Brand Representation
Reflect the resort’s wellness values through professional appearance, behavior, and communication. Promote Zulal Wellness programs, spa treatments, and special experiences. Qualifications & Experience
Minimum 1 year of experience in a luxury hotel or resort front office role (wellness or spa experience is a plus). Proficiency in PMS systems (preferably Opera) and MS Office. Strong communication skills in English; additional languages are an advantage. Excellent interpersonal skills with a guest-centric attitude. Personal Attributes
Warm, friendly, and service-oriented personality. Ability to remain calm and composed under pressure. High attention to detail and problem-solving skills. Professional grooming and demeanor in line with luxury hospitality standards. Seniority level
Entry level Employment type
Full-time Job function
Customer Service Industries
Hotels and Motels Hospitals and Health Care
#J-18808-Ljbffr
At Zulal Wellness Resort, we are seeking a warm, service-driven
Guest Service Agent
to be the first smile our guests see and the lasting impression they remember. If you have a passion for creating exceptional guest experiences in a luxury wellness setting, we’d love to welcome you to our team. Key Responsibilities
Guest Relations
Welcome guests with warmth, professionalism, and a genuine smile in accordance with Zulal standards. Handle check-in, check-out, and reservation processes smoothly and efficiently. Provide accurate information about resort facilities, wellness programs, and local attractions. Anticipate and respond to guest needs, requests, and preferences to enhance satisfaction. Operations
Manage guest accounts, process payments, and handle billing accurately. Maintain updated knowledge of room status, rates, and promotions. Handle incoming calls, messages, and correspondence promptly and courteously. Coordinate with Housekeeping, Concierge, and other departments to ensure seamless service delivery. Wellness & Brand Representation
Reflect the resort’s wellness values through professional appearance, behavior, and communication. Promote Zulal Wellness programs, spa treatments, and special experiences. Qualifications & Experience
Minimum 1 year of experience in a luxury hotel or resort front office role (wellness or spa experience is a plus). Proficiency in PMS systems (preferably Opera) and MS Office. Strong communication skills in English; additional languages are an advantage. Excellent interpersonal skills with a guest-centric attitude. Personal Attributes
Warm, friendly, and service-oriented personality. Ability to remain calm and composed under pressure. High attention to detail and problem-solving skills. Professional grooming and demeanor in line with luxury hospitality standards. Seniority level
Entry level Employment type
Full-time Job function
Customer Service Industries
Hotels and Motels Hospitals and Health Care
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Intern
Doha, Doha
Marriott International, Inc
Posted today
Job Viewed
Job Description
**Job Number**
**Job Category** Management Development Programs/Interns
**Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Part-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you
- ll be better prepared to pursue opportunities post graduation. Here
- s to exploring, kickstarting your dream career, and joining us on your journey!
Marriott International is the world
- s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
marriotthotelinternship
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
**Job Category** Management Development Programs/Interns
**Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Part-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you
- ll be better prepared to pursue opportunities post graduation. Here
- s to exploring, kickstarting your dream career, and joining us on your journey!
Marriott International is the world
- s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
marriotthotelinternship
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
This advertiser has chosen not to accept applicants from your region.
2
Guest Services Officer
Doha, Doha
Park Hyatt Doha
Posted today
Job Viewed
Job Description
Summary
Become a Guest Service Officer at Park Hyatt Doha and embark on a journey where every interaction shapes unforgettable guest experiences! In this pivotal role, you'll be at the forefront of our guests' journey, assisting with check-in/out, account settlements, and providing invaluable information about our hotel services and local attractions in Doha. With opportunities for engaging conversations and direct impact on guest satisfaction, this role offers a dynamic environment where your passion for hospitality shines.
**Qualifications**:
Become a Guest Service Officer at Park Hyatt Doha and embark on a journey where every interaction shapes unforgettable guest experiences! In this pivotal role, you'll be at the forefront of our guests' journey, assisting with check-in/out, account settlements, and providing invaluable information about our hotel services and local attractions in Doha. With opportunities for engaging conversations and direct impact on guest satisfaction, this role offers a dynamic environment where your passion for hospitality shines.
**Qualifications**:
This advertiser has chosen not to accept applicants from your region.
3
Guest Services Attendant / Receptionists
Umm Salal Ali, Umm Salal
Abroad Work
Posted 4 days ago
Job Viewed
Job Description
Guest Services Attendant / Receptionists vacancy in Umm-Salal Qatar
- Front Office experience in the hotel, leisure, and/or retail sector
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service
· Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
· Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions.
· Verify/adjust billing for guests.
· Communicate to appropriate staff when guests are waiting for an available room.
· Advise guest of messages.
· Clear departures in computer system.
· Coordinate with Housekeeping to track room status and guest concerns.
· File guest paperwork or documentation.
· Operate telephone switchboard station.
· Run and check daily reports, contingency lists, and credit card authorization reports.
· Supply guests with directions and information.
· Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
· Arrange transportation for guests/visitors.
· Count and secure bank at beginning and end of shift.
· Cash-guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change.
· Notify Loss Prevention/Security of any reports of theft.
· Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
· Ensure uniform and personal appearance are clean and professional.
· Maintain confidentiality of proprietary information.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Guest Experience Supervisor (Guest Services)
Doha, Doha
Marriott International, Inc
Posted today
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.
**Job Category** Rooms & Guest Services Operations
**Location** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
5
Guest Experience Supervisor (Guest Services)
Doha, Doha
Marriott International, Inc
Posted today
Job Viewed
Job Description
**职位编号**
**工作类别** Rooms & Guest Services Operations
**地点** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置？** N
**职位类型** Non-Management
***
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
在全球百余家备受认可的丽思卡尔顿酒店中，每位员工都力争为宾客缔造历久弥新的非凡体验－恒久隽永，难以忘怀。全球各地的酒店英才在此汇聚，匠心呈献终生难忘的珍贵时光，我们深信，创意灵感、贴心关怀和将心比心是我们走向成功的核心所在。
我们无时无刻不在超越酒店行业的要求、树立豪华服务的标杆，我们也为宾客悦享真诚关怀和舒心体验而深感自豪。
您的职责是始终以优雅风度用心提供周到服务，践行丽思卡尔顿“黄金标准”。黄金标准是丽思卡尔顿的品牌根基，指引我们一步步走向更好。正是这一品牌根基和文化理念使丽思卡尔顿一步步迈向成功，赢得了全球豪华酒店品牌佼佼者的声誉。加入丽思卡尔顿团队，学习我们的员工承诺、信条和服务准则，践行黄金标准，磨炼您的技能。我们在此承诺，每一位员工都将为选择这份事业和拥有出色同事感到自豪。
加入丽思卡尔顿，便是加入万豪国际集团的非凡品牌组合。
**从这里扬帆起航**，发挥个人价值，
**追求**人生目标，
**融入**卓越国际团队，
**展现**真我风采。
**工作类别** Rooms & Guest Services Operations
**地点** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置？** N
**职位类型** Non-Management
***
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
在全球百余家备受认可的丽思卡尔顿酒店中，每位员工都力争为宾客缔造历久弥新的非凡体验－恒久隽永，难以忘怀。全球各地的酒店英才在此汇聚，匠心呈献终生难忘的珍贵时光，我们深信，创意灵感、贴心关怀和将心比心是我们走向成功的核心所在。
我们无时无刻不在超越酒店行业的要求、树立豪华服务的标杆，我们也为宾客悦享真诚关怀和舒心体验而深感自豪。
您的职责是始终以优雅风度用心提供周到服务，践行丽思卡尔顿“黄金标准”。黄金标准是丽思卡尔顿的品牌根基，指引我们一步步走向更好。正是这一品牌根基和文化理念使丽思卡尔顿一步步迈向成功，赢得了全球豪华酒店品牌佼佼者的声誉。加入丽思卡尔顿团队，学习我们的员工承诺、信条和服务准则，践行黄金标准，磨炼您的技能。我们在此承诺，每一位员工都将为选择这份事业和拥有出色同事感到自豪。
加入丽思卡尔顿，便是加入万豪国际集团的非凡品牌组合。
**从这里扬帆起航**，发挥个人价值，
**追求**人生目标，
**融入**卓越国际团队，
**展现**真我风采。
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service
Doha, Doha
Gulf Consulting Group
Posted today
Job Viewed
Job Description
We are reputed Engineering Consultants based in Doha, We are looking for **Customer Service representative for our Sister company** with more than 5+ years of experience, preferably Arabic speaker.
**Key Responsibilities**:
- **Order Processing**: Handle customer orders, ensuring accuracy and efficiency in processing. Assist customers with order placement, modifications, cancellations, and returns.
- **Issue Resolution**: Investigate and resolve customer complaints or issues promptly and professionally. Collaborate with other departments to ensure timely resolution and customer satisfaction.
- **Product Knowledge**: Develop a comprehensive understanding of our products or services to effectively assist customers. Provide product information, features, and benefits to aid customers in making informed purchasing decisions.
- **Documentation**: Maintain detailed and accurate records of customer interactions, transactions, and resolutions using CRM software. Document customer feedback and suggestions for continuous improvement.
- **Customer Education**: Educate customers on product usage, features, and troubleshooting techniques. Provide guidance on best practices to optimize their experience with our products or services.
- **Cross-Selling and Upselling**: Identify opportunities to promote additional products or services to customers based on their needs and preferences. Utilize persuasive techniques to increase sales and revenue.
- **Quality Assurance**: Adhere to company policies, procedures, and service standards to ensure consistent delivery of high-quality customer service. Participate in ongoing training and development programs to enhance skills and knowledge.
- **Team Collaboration**: Collaborate with team members and other departments to share knowledge, coordinate activities, and achieve common goals. Foster a positive and supportive work environment.
**Key Responsibilities**:
- **Order Processing**: Handle customer orders, ensuring accuracy and efficiency in processing. Assist customers with order placement, modifications, cancellations, and returns.
- **Issue Resolution**: Investigate and resolve customer complaints or issues promptly and professionally. Collaborate with other departments to ensure timely resolution and customer satisfaction.
- **Product Knowledge**: Develop a comprehensive understanding of our products or services to effectively assist customers. Provide product information, features, and benefits to aid customers in making informed purchasing decisions.
- **Documentation**: Maintain detailed and accurate records of customer interactions, transactions, and resolutions using CRM software. Document customer feedback and suggestions for continuous improvement.
- **Customer Education**: Educate customers on product usage, features, and troubleshooting techniques. Provide guidance on best practices to optimize their experience with our products or services.
- **Cross-Selling and Upselling**: Identify opportunities to promote additional products or services to customers based on their needs and preferences. Utilize persuasive techniques to increase sales and revenue.
- **Quality Assurance**: Adhere to company policies, procedures, and service standards to ensure consistent delivery of high-quality customer service. Participate in ongoing training and development programs to enhance skills and knowledge.
- **Team Collaboration**: Collaborate with team members and other departments to share knowledge, coordinate activities, and achieve common goals. Foster a positive and supportive work environment.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
ELEVUS ‑ PEOPLE & BUSINESS RESULTS, LDA
Posted 1 day ago
Job Viewed
Job Description
About the job Customer Service Representative
Job Description
- Book and track progress of shipment
- Monitor and update the pipeline of deliveries
Qualifications
- Diploma in a relevant field
- 2-3 years of experience in customer service role
- Previous experience in the logistics industry is a preferred
- Middle East/GCC Experience
- Working knowledge of Office and web applications
- Experience in using modern WMS systems including barcoding, Master data, RF, etc.
Market/Industry/Functional Knowledge:
- Strong knowledge of the GCC logistics market
- Strong knowledge of local and regional customs procedure and legislation
- Understand and be able to exploit customer opportunities within and outside of Qatar
This advertiser has chosen not to accept applicants from your region.
8
Executive - Customer Service
Doha, Doha
Apparel Group
Posted 2 days ago
Job Viewed
Job Description
Job Description
Objective:
This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.
Key Responsibility:
Customer Relationship Management
Objective:
This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.
Key Responsibility:
Customer Relationship Management
- Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
- Maintain up-to-date customer records, delivery status reports, and order documentation.
- Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
- Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
- Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
- Follow up on open service requests and ensure escalations are handled promptly.
- Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
- Update customers proactively on order status, stock availability, or delivery timelines.
- Support the preparation of customer service KPIs and periodic service-level reports.
- Recommend process enhancements and digital tools to improve service response and customer satisfaction.
- Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
- Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
- 1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
- Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
- Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
- Bachelor’s degree in Business Administration, Supply Chain, or a related field.
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