197 Customer Service & Helpdesk jobs in Qatar

We are seeking dedicated and reliable Support Staff to assist during the upcoming FIFA events. The team will be responsible for providing on-site support operations. Support Staff will play a critical role in ensuring smooth event operations by addressing technical issues, troubleshooting, and coordinating with the technical team for timely resolution. In addition to providing direct technical support, team members will be actively involved in pre-event setup, testing, and deployment, as well as monitoring and reporting performance throughout the event. Contribution will be essential in maintaining the accuracy and reliability of entry operations, improving the overall spectator and staff experience, and ensuring the successful delivery of event logistics.

• Provide frontline support during the event.
• Troubleshoot and resolve basic technical issues on-site.
• Escalate unresolved technical problems to the lead or tech team.
• Monitor system performance to ensure uninterrupted operations.
• Assist with system usage as needed.
• Maintain proper reporting of issues and solutions provided during shifts.
• Support pre-event setup and testing of systems.
• Participate in pre-event training sessions to understand system functionalities.
• Distribute, collect, and track related system equipment before and after shifts.
• Ensure system equipment are fully charged, connected, and operational at all times.
• Provide guidance and reassurance to end-users when technical issues arise.
• Report recurring technical or operational issues for continuous improvement.
• Contribute to post-event debriefs by sharing observations and lessons learned.

Internal relationships: Works closely with the Event Operations Team Lead and Technical Support Team for guidance, escalations, and coordination of system-related issues.

External relationships: Interacts with event personnel to provide assistance & management with operations when technical issues occur.

Accountable for the proper use, care, and return of materials assigned during shifts.

• Flexibility to be available at headquarters, in the field, or at official event sites.
• Event-based role with occasional site visits and training sessions if required before the start of the event.
• Flexible working hours, including evenings, weekends, and holidays during event periods.
• Requires an active presence and may include physically demanding responsibilities.

A minimum college education is required. Technical certifications in service management/ITIL are an advantage. Additional training and experience in customer service, event operations, or technology support is preferred.

• Prior experience in event operations, IT/device support, or customer service is an advantage.
• Basic knowledge of troubleshooting systems.
• Ability to perform device setup, testing, and monitoring in high-demand environments.
• Strong communication and teamwork skills, with the ability to coordinate effectively under pressure.
• Ability to remain calm, professional, and solution-focused during unexpected technical issues.
• Good reporting and documentation skills to log technical issues, resolutions, and handovers.
• Flexibility and adaptability to handle dynamic event conditions.

Welcome to Your Next Adventure! We're seeking a CX Manager to lead strategy and operations in Compensation, Fraud & Abuse Prevention, and Merchant Accountability. In this high-impact role, you'll be responsible for designing systems and processes that ensure fairness in compensation, protect the platform from abuse, and drive merchant compliance. Your work will balance customer-centricity with operational rigor, leveraging data, automation, and policy to manage complex risk scenarios and improve platform integrity.

• Compensation Strategy & Governance
  Design, implement, and continuously optimize Snoonu's customer and merchant compensation policies.
• Compensation Strategy & Governance
  Ensure compensation guidelines are scalable, fair, data-informed, and aligned with business goals.
• Compensation Strategy & Governance
  Monitor trends in support compensation and develop controls to reduce unnecessary payouts.
• Fraud & Abuse Prevention
  Partner with Data, Product, and Support teams to detect, investigate, and mitigate fraudulent activity across customers, riders, and merchants.
• Fraud & Abuse Prevention
  Build and maintain rule-based and machine learning-supported frameworks to identify abuse patterns.
• Fraud & Abuse Prevention
  Develop response protocols and dashboards to monitor abuse KPIs and operational triggers in real time.
• Merchant Accountability & Experience
  Define and enforce merchant accountability frameworks to improve reliability, order quality, and compliance.
• Merchant Accountability & Experience
  Collaborate with Commercial, Legal, and Operations teams to design fair escalation and penalty systems.
• Merchant Accountability & Experience
  Implement scorecards and audits to measure and incentivize merchant performance.
• Cross-functional Strategy & Influence
  Serve as the voice of integrity in decision-making forums involving product, policy, or customer-facing workflows.
• Cross-functional Strategy & Influence
  Lead cross-functional working groups to operationalize fraud risk, accountability policies, and compensation processes.
• Cross-functional Strategy & Influence
  Ensure alignment with legal, regulatory, and ethical standards.
• Data-Driven Governance
  Use SQL and BI tools to identify risks, measure impact, and drive continuous improvements.
• Data-Driven Governance
  Conduct root-cause analyses and A/B tests on compensation and fraud interventions.
• Data-Driven Governance
  Build frameworks for evaluating fairness, financial impact, and CX outcomes of your programs.

• 7+ years of experience in strategy, risk, operations, or policy roles in fast-paced, customer-facing organizations.
• 3+ years of experience directly managing compensation strategies, fraud prevention, or abuse mitigation workflows.
• Strong understanding of platform trust & safety, policy enforcement, and accountability frameworks.
• Proficiency in SQL and comfort working with large data sets to drive decision-making.
• Experience working with CX and case management platforms (e.g., Zendesk, Salesforce).
• Strong analytical, communication, and stakeholder management skills.
• A customer-obsessed mindset with a pragmatic approach to risk and scalability.

• Experience in marketplace, e-commerce, or last-mile logistics environments.
• Exposure to fraud detection systems, risk scoring, or compliance policy design.
• Familiarity with financial compensation models and customer satisfaction metrics (e.g., CSAT, NPS).

Snoonu is Qatar's homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

To radically transform how people live by leveraging technology to connect them with endless possibilities.

• Be Customer Obsessed: "Focus on the customer and all else will follow."
• Act with Integrity: "We are honest, ethical, and trustworthy in everything we do."
• Be Curious and Creative: "We constantly innovate and create solutions to bring a lasting positive impact."
• Lead by Example and Take Ownership: "Be the change you want to see and take ownership."
• Work Smart and Deliver Results: "You can do more by doing less, better, and faster."
• It’s All About People: "Be a team player; together we are stronger."

• Remote & Global Vibes - Collaborate with a worldwide crew.
• Brain Boosters - Learning budgets, access to courses, and tools for your growth.
• Builder's Playground - Own your tasks, own your path! We're big on autonomy.
• Shared Success - We offer equity because we build this together.
• Flexible Time Off - We take recharging seriously. Generous leave and wellness policies.
• Agile Everything - Scrum isn't a buzzword here. It's how we roll, from product to ops.

We don't just build an app. We're committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we're always finding ways to do better-and we invite you to be a part of that mission.

At Snoonu, fairness and inclusion are the foundation of everything we do. We're proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.

Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let's make some tech magic together.

Stay in the loop-connect with us on LinkedIn!

A Little Bit About Us:
At Snoonu , we believe that technology has the power to make anything possible. Our Vision is to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time. Our Mission is to radically transform how people live by leveraging technology to connect them with endless possibilities. Values We Live By:

Be Customer Obsessed: Focus on the customer and all else will follow.

Act with Integrity: We are honest, ethical, and trustworthy in everything we do.

Be Curious and Creative: We constantly innovate and create solutions to bring a lasting positive impact.

Lead by Example and Take Ownership: Be the change you want to see and take ownership.

Work Smart and Deliver Results: You can do more by doing less, better, and faster.

It's All About People: Be a team player; together, we are stronger.

At Snoonu, the Customer Experience Strategy & Operations team drives scalable, cross-functional initiatives to enhance customer, rider, and merchant experiences. We're laser-focused on optimizing outcomes and satisfaction while maintaining operational excellence. We work across product, support, operations, and business teams to build trust and integrity into every touchpoint of the customer journey.

About the Role:

We're seeking a CX Manager to lead strategy and operations in Compensation, Fraud & Abuse Prevention, and Merchant Accountability . In this high-impact role, you'll be responsible for designing systems and processes that ensure fairness in compensation, protect the platform from abuse, and drive merchant compliance. Your work will balance customer-centricity with operational rigor, leveraging data, automation, and policy to manage complex risk scenarios and improve platform integrity.

What You'll Do:

Compensation Strategy & Governance

• Design, implement, and continuously optimize Snoonu's customer and merchant compensation policies.
• Ensure compensation guidelines are scalable, fair, data-informed, and aligned with business goals.
• Monitor trends in support compensation and develop controls to reduce unnecessary payouts.

Fraud & Abuse Prevention

• Partner with Data, Product, and Support teams to detect, investigate, and mitigate fraudulent activity across customers, riders, and merchants.
• Build and maintain rule-based and machine learning-supported frameworks to identify abuse patterns.
• Develop response protocols and dashboards to monitor abuse KPIs and operational triggers in real time.

Merchant Accountability & Experience

• Define and enforce merchant accountability frameworks to improve reliability, order quality, and compliance.
• Collaborate with Commercial, Legal, and Operations teams to design fair escalation and penalty systems.
• Implement scorecards and audits to measure and incentivize merchant performance.

Cross-functional Strategy & Influence

• Serve as the voice of integrity in decision-making forums involving product, policy, or customer-facing workflows.
• Lead cross-functional working groups to operationalize fraud risk, accountability policies, and compensation processes.
• Ensure alignment with legal, regulatory, and ethical standards.

Data-Driven Governance

• Use SQL and BI tools to identify risks, measure impact, and drive continuous improvements.
• Conduct root-cause analyses and A/B tests on compensation and fraud interventions.
• Build frameworks for evaluating fairness, financial impact, and CX outcomes of your programs.

We're Excited About You Because You Have

• 7+ years of experience in strategy, risk, operations, or policy roles in fast-paced, customer-facing organizations.
• 3+ years of experience directly managing compensation strategies, fraud prevention, or abuse mitigation workflows.
• Strong understanding of platform trust & safety, policy enforcement, and accountability frameworks.
• Proficiency in SQL and comfort working with large data sets to drive decision-making.
• Experience working with CX and case management platforms (e.g., Zendesk, Salesforce).
• Strong analytical, communication, and stakeholder management skills.
• A customer-obsessed mindset with a pragmatic approach to risk and scalability.

Preferred Qualifications

• Experience in marketplace, e-commerce, or last-mile logistics environments.
• Exposure to fraud detection systems, risk scoring, or compliance policy design.
• Familiarity with financial compensation models and customer satisfaction metrics (e.g., CSAT, NPS).

The Customer Experience Specialist will be responsible for enhancing the overall customer journey and ensuring seamless interaction across both digital and physical service channels. The role combines customer experience expertise with knowledge of digital platforms, UX/UI, and service design to improve satisfaction, drive adoption of digital channels, and build trust through accessible and user-friendly services.

• Map and analyze end-to-end customer journeys across online and offline touchpoints.

• Design strategies to enhance customer experience across all service channels.

• Develop KPIs to measure customer experience and service effectiveness.

• Use feedback, usability testing, and data analytics to improve service delivery.

• Manage and enhance digital channels (website, chatbot, mobile applications).

• Define and enforce UI/UX and accessibility standards.

• Lead implementation of digital self-service tools.

• Collaborate with internal departments and external stakeholders to improve services.

• Bachelor's degree in Business Administration, Digital Design, IT, Communications, Public Administration, or related field.

• Master's degree (MBA, Public Administration, or Digital Transformation) preferred.

• Professional certifications in CX, Service Design, or UX/UI (e.g., CCXP, HFI, Design Thinking) are an advantage.

• 7-10 years of experience in customer experience, service design, or digital product/UX management , preferably in government/public sector .

• Strong knowledge of journey mapping, service design, and digital service delivery standards .

• Experience with digital platforms (websites, mobile apps, chatbots).

• Familiarity with data analysis, usability testing, and reporting tools .

• Strong communication, stakeholder engagement, and problem-solving skills.

• Fluency in English (Arabic is an advantage).

• Customer Journey Mapping

• Service Design & CX Methodologies

• UX/UI Standards & Accessibility

• Digital Transformation & Innovation

• Stakeholder Collaboration

• Data-Driven Decision Making

Virtual Recruitment Event Contact Centre Agent for Doha Contact Centre Spanish Speakers

Ref # JK

Location: Qatar - Doha

Job family: Customer Service

Begin your journey with us.

Our story started with just four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure, instead, we dare to achieve what's never been done before.

So, whether you are creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story, a story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

Calling all ambitious Spanish Speakers to join our Doha Contact Centre team and start writing your own story with Qatar Airways Group.

In this role, you will be responsible for providing exceptional customer support to our Spanish-speaking customers while also assisting English-speaking customers. You will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat.

Your specific responsibilities will include:

• Respond professionally to inbound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.
• Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.
• Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.
• Support E-commerce, Trade and Frequent Flyer Program activities.
• Process ticket refunds

About you

The ideal candidate for this role will have the following qualifications:

• Education background and Experience - High School Qualification with 1 year of job-related experience in Customer Services
• Computer Literate and good typing skills
• Communication Skills - Have excellent communication skills
• Fluent in Spanish and English language.
• Efficient in managing call from a high-volume and fast-paced environment.
• Quality and skills - Interactive, customer service oriented with warm, cheerful and expressive personality.
• Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
• Polite, reliable, knowledgeable and able to adapt to changing requirements.
• Open to new learnings and flexible to adapt to new concepts and system.
• Able to perform under pressure.
• Flexible to work on shifts. Including night shifts

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.

In this role, you will be responsible for providing exceptional customer support to our German-speaking customers while also assisting English-speaking customers. You will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat.

Your specific responsibilities will include:

• Respond professionally to in-bound calls from customers and queries.
• Sell, up-sell and cross-sell Qatar Airways products and services to the customers.
• Create new reservations and make changes to existing reservations.
• Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.
• Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.
• Support E-commerce, Trade and Frequent Flyer Program activities.
• Process ticket refunds

About you

The ideal candidate for this role will have the following qualifications:

• Education background and Experience : High School Qualification with 1 year of job-related experience in Customer Services
• Computer Literate and good typing skills
• Have excellent communication skills
• Fluent in German and English language.
• Efficient in managing call from a high-volume and fast-paced environment.
• Interactive, customer service oriented with warm, cheerful and expressive personality.
• Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
• Polite, reliable, knowledgeable and able to adapt to changing requirements.
• Open to new learnings and flexible to adapt to new concepts and system.
• Able to perform under pressure.
• Flexible to work on shifts, including night shifts

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

How to apply

If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.

We are hiring a Client Relations Associate for one of our clients in Qatar.

If you have the right background, send us your application.

Skills

• Minimum 2-3 years of experience in a similar or related role (supervisory experience is a plus).

• Bachelor's degree (preferably Marketing or Business) or equivalent.

• Background in corporate sales, business development, and marketing campaign execution.

• Must have valid QID and NOC.

About KPMG Qatar was included as context in the original description. KPMG has had a presence in Qatar for nearly 47 years. We opened for business in Qatar in 1977 and are now one of the largest and most prestigious professional services firms in the country.

KPMG in Qatar employs over 350 professional staff and partners. We recruit the best and brightest from around the world and currently employ 28 nationalities. For our clients, this means we provide Audit, Tax and Advisory services locally, drawing on the latest thinking and best practice from around the world.

In this pivotal role, you will lead the design and execution of communication strategies to support cybersecurity initiatives and organizational change. Acting as a bridge between technical teams and stakeholders, you will ensure the successful delivery of key messages across internal and external audiences. Your expertise in stakeholder engagement, content development, and change communication will be essential in driving adoption and alignment at the client and beyond.

• Developing and implementing communication strategies that support cybersecurity and broader organizational initiatives.
• Collaborating closely with key stakeholders to understand their perspectives and reflect them in tailored communication plans.
• Designing and executing targeted communication plans for various internal and external audiences.
• Conducting stakeholder analysis to assess communication needs, preferences, and areas of concern.
• Creating and managing content such as executive presentations, FAQs, email campaigns, and talking points for leadership.
• Supporting change management initiatives through proactive messaging and engagement efforts.
• Translating technical and cybersecurity concepts into clear, accessible language for non-technical audiences.
• Contributing to the development of communication toolkits, case studies, and knowledge resources for broader team use.
• Staying informed about industry trends, competitor messaging strategies, and internal stakeholder feedback.
• Supporting the firm's quality standards by ensuring communication deliverables are aligned with client and business expectations.
• Building internal and external networks and participating in professional forums to grow influence and visibility.
• Sharing knowledge and communication best practices across teams and contributing to capability development.

• 4 - 9 years of relevant experience in communications, change management, or management consulting.
• Bachelor's degree from an accredited college or university (communications, public relations, business, or related field preferred).
• Proven experience developing and delivering strategic communication in a cybersecurity or digital transformation environment.
• Strong understanding of stakeholder engagement and audience-specific messaging.
• Demonstrated ability to manage content development for multiple channels and stakeholder levels.
• Familiarity with cybersecurity frameworks (e.g., NIST, NIA, QCSF, ISO) is a plus.
• Big 4 or consulting experience is preferred.
• Excellent verbal and written communication skills in Arabic and English.

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.

We are a people business - we transform lives through the world of work. We care about wellbeing, community engagement and our planet - we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people.

We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.

The Client Services Consultant is responsible for ensuring seamless service delivery aligned with client expectations and contractual obligations. This role involves managing client relationships to drive retention and referrals, overseeing work order lifecycles, and ensuring compliance with regulatory and internal standards. The Consultant supports contractors throughout their assignments, coordinates debt resolution, and proactively aligns service models with clients' evolving strategies. Effective use of systems like Bullhorn and strategic account planning are key to success in this role.

• Monitor overall service delivery, ensuring all standard level agreements are met, terms and conditions are executed properly, and services are delivered according to clients' needs.
• Drive retention and increase opportunities for referrals.
• Resolve debt and coordinate with internal and external stakeholders to ensure the necessary parties have the right information to collect client debts.
• Obtain client work orders and authorisations.
• Forecast client's upcoming strategies and objectives to ensure delivery models remain aligned.
• Closely monitor work order expiry dates and drive renewals.
• Ensure compliance with standardised workflows to effectively manage project delivery within the contracted scope, timeline, and cost.
• Proactively lead a joint company strategic account planning session.
• Proactively assess, clarify and validate customers' needs on an ongoing basis.
• Adhere to the local regulatory requirements and customer policy.
• Support contractors and assignees throughout their assignment from onboarding to offboarding, including all pre-access requirements, logistics, document recording, tracking of recharges and ongoing support for queries.
• Adopt and ensure best practice use of the Bullhorn System.

• Strong interpersonal, communication, organisation and time management skills.
• Adept in time management and can demonstrate structure in thinking.
• Strong client service skills.
• Upholds standards of excellence.
• Highly self-motivated and objective driven.
• Keen to apply strategic vision and sales acumen to a highly challenging 'fast growth' style role.

• Accredited degree or equivalent work experience.
• Minimum three years with the business in a similar capacity or can demonstrate equivalent experience in a similar role.
• Experience working in ATS and CRM systems.
• Experience fostering strong client relationships.
• Ability to foster teamwork when working cross functionally.
• Proven experience leading strategic projects.
• Excellent Microsoft skills, in particular Word & Excel.

• Attractive monthly base salary + competitive commission/performance bonus.
• Genuine career progression opportunities, either locally or globally!
• World-class training programmes and development opportunities
• Virtual Onboarding Events exclusively for new hires.
• Team driven environment, supportive culture with a focus on work-life balance.
• Career breaks available after one year.
• Mental Health First Aiders to signpost you to support when you need it.
• Monthly Excellence Awards nominated by your peers.
• Quarterly roundtable with CEO for Excellence Award winners
• Yearly destination trips as part of our Highflyers program (Dubai, Buenos Aires, etc )
• Charity days for various important causes such as Relay for Life and Earth Day.

• Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth.
• Life - Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
• Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
• Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.

Visit our website and social media to find out more! -

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Diversity & Inclusion At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace; the more inclusive we are, the better our work will be.

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