168 Customer Service & Helpdesk jobs in Qatar

Customer Experience Manager - Telecom (CEM001)

Doha, Doha Foreground.

Posted 2 days ago

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Job Description

Foreground is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager to elevate service standards and customer engagement across multiple channels.

Responsibilities

  • Define and implement customer journey and experience strategies.
  • Oversee call center, digital, and in-store service operations.
  • Monitor NPS and customer satisfaction scores.
  • Lead service recovery and complaint management processes.
  • Collaborate with product and marketing teams for seamless client experiences.


Qualifications

  • Bachelors degree in Business, Communications, or related field.
  • 8+ years in customer experience management, telecom preferred.
  • Proven track record in service transformation initiatives.
  • Strong analytical and communication skills.
  • Bilingual Arabic/English essential.
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TS Engineer (IT Service Support)

Doha, Doha Qatar Airways

Posted 2 days ago

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Job Description

Job title

TS Engineer (IT Service Support)

Ref #

226075

Location

Qatar - Doha

Job family

Corporate & Commercial

  • Closing date: 31-Aug-2025

About Role

In this role you will be part of corporate support team working in shifts providing first level and second level service support related to IT Systems for QR Employee based in Qatar. You will be responsible for end user equipment installation, maintenance, pro-active monitoring, troubleshooting on all systems and support of various functions related to IT systems across Qatar Airways Group. Engineer has to identify the nature of problem, run diagnostic tools to resolve problems and then follow-up with end users to ensure the issue has been resolved.

Responsibilities

  • Ensure all incidents/tickets related to IT systems are responded efficiently in timely manner.
  • Ensure that standard operating procedures are followed as per established ITIL processes.
  • Provide accurate information on IT products and services with highest level of end user satisfaction.
  • Remotely provide technical assistance to user queries and problems.
  • Offer on-site support to resolve user issues that cannot be addressed remotely.
  • Escalate unresolved issues to the next level of support team.
  • Ability to document the solution properly and share the knowledge across the teams.
  • Following up with end user’s and Service teams until tickets are resolved.
  • Prepare and share ticket status reports.
  • Review and analyze common complaints and problems to identify permanent fix.
  • Achieve SLAs for resolution on incidents and service requests.
  • Exercise patience and professionalism during stressful situations.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

Qualifications

  • Knowledge Skills & Experience
  • You must hold a Bachelor’s degree / Diploma in Computer Science or equivalent stream with minimum 2 – 3 years of relevant experience in technical support, preferably in an IT service industry with diverse work environment.
  • To be successful in this role you must have rich customer facing experience with friendly presence and helpful attitude.
  • Excellent English written and oral skills, Bi-lingual ability would be an added advantage.
  • Excellent interpersonal skill, multi-tasking and work in collaboration with other team members to support a multi-culture environment. You are required to work in shifts hours/days based on business needs.
  • IT industry certifications such as CCNA, MCSE & ITIL V4 (Foundation course) will be an added advantage.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

How To Apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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QNB3481 - Officer Corporate Customer Services (Qatarization)

QNB Group

Posted 2 days ago

Job Viewed

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Job Description

QNB3481 - Officer Corporate Customer Services (Qatarization) QNB3481 - Officer Corporate Customer Services (Qatarization)

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.

Essential Duties & Responsibilities By Dimensions

  • Shareholder & Financial:
  • Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
  • Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
  • Implements KPI’s and best practices for Officer, Corporate Customer Services
  • Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  • Customer (Internal & External):
  • Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
  • Ensure customer satisfaction all times and resolve customer complaints timely and effectively.
  • Attend and resolve all customer queries at the branch within specified TAT to ensure customer satisfaction.
  • Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
  • Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
  • Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.
  • To assist customers in all their queries on Bank’s product and seek solution to their requests.
  • Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  • Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
  • Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  • Internal (Processes, Products, Regulatory):
  • Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
  • Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
  • Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
  • Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery.
  • Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and scan approve customers’ signatures.
  • Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
  • Refer to Manager, Customer Services for any unresolved queries on transactions handled.
  • Monitor the service standards operational in the branch and look for creative ways to improve service delivery.
  • Ensure compliance to internal service quality standards and compliance to audit requirements.
  • Learning & Knowledge:
  • Possess working knowledge of branch customer service to carry out duties and responsibilities.
  • Identify related areas for professional development of self.
  • Proactively identify areas for professional development of self and undertake development activities.
  • Seek out opportunities to remain current with all developments in professional field.

Education/Experience Requirements

  • Diploma degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
  • No years of experience required

Note: you will be required to attach the following:

  • Resume/CV
  • Passport
  • QID (Front and Back)
  • Educational Certificates
  • Birth Certificate

Guest Experience Expert (Front Desk Agent) QNB3330 - Associate Card Center Customer Service (Qatarization) QNB3331 - Associate Customer Services (Qatarization) QNB3460 - Associate Customer Services (Qatarization) QNB3412 - Associate Customer Services (Qatarization) Guest Experience Expert (Arabic Speaker) QNB3404 - Associate Corporate Customer Service (Qatarization) QNB3403 - Officer Corporate Customer Service (Qatarization) QNB3324 - Senior Officer Customer Services (Qatarization) #J-18808-Ljbffr
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Customer Engineer

NCR Atleos Corporation

Posted 2 days ago

Job Viewed

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Job Description

workfromhome

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency, and maximize self-service availability for financial institutions and retailers across the globe.

ATM CE
  1. Perform customer installation, maintenance, and service calls promptly and effectively.
  2. Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory.
  3. Perform maintenance, repair, and system overhauls.
  4. Manage network and system calls.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About Us

Help us bring innovation to financial institutions across the globe.

At NCR Atleos, you’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution.

We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking.

A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures, and carving your own path.

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Customer Service Delivery Manager

Doha, Doha Keeta

Posted 2 days ago

Job Viewed

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Job Description

We’re Hiring: Customer Service Delivery Manager

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.

Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!

What You’ll Do

  • Overseeing service delivery for both BPO and in-house teams
  • Managing client relationships and ensuring SLAs are met
  • Driving performance, quality, and efficiency across all customer service channels
  • Implementing and optimizing customer service technologies and processes
  • Leading, mentoring, and developing high-performing teams
  • Analyzing customer interaction data to identify trends and opportunities for improvement
  • Managing vendor relationships and ensuring seamless service delivery

Why Keeta?

  • Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
  • Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
  • Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.

What We’re Looking For

  • 5+ years of experience in customer service management (multi-channel preferred)
  • Proven expertise in managing both in-house and outsourced teams
  • Strong leadership, problem-solving, and decision-making skills
  • Proficiency in customer service technologies, CRM systems & COPC standards
  • Experience in budget management, data analysis & performance reporting
  • Ability to thrive in a fast-paced, dynamic environment

Location: Doha, Qatar

If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!

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QNB3403 - Officer Corporate Customer Service (Qatarization)

QNB Group

Posted 2 days ago

Job Viewed

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Job Description

QNB3403 - Officer Corporate Customer Service (Qatarization) QNB3403 - Officer Corporate Customer Service (Qatarization)

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.

Essential Duties & Responsibilities By Dimensions

  • Shareholder & Financial:
  • Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
  • Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
  • Implements KPI’s and best practices for Officer, Corporate Customer Services
  • Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  • Customer (Internal & External):
  • Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
  • Ensure customer satisfaction all times and resolve customer complaints timely and effectively.
  • Attend and resolve all customer queries at the branch within specified TAT to ensure customer satisfaction.
  • Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
  • Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
  • Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.
  • To assist customers in all their queries on Bank’s product and seek solution to their requests.
  • Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  • Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
  • Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  • Internal (Processes, Products, Regulatory):
  • Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
  • Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
  • Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
  • Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery.
  • Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and scan approve customers’ signatures.
  • Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
  • Refer to Manager, Customer Services for any unresolved queries on transactions handled.
  • Monitor the service standards operational in the branch and look for creative ways to improve service delivery.
  • Ensure compliance to internal service quality standards and compliance to audit requirements.
  • Learning & Knowledge:
  • Possess working knowledge of branch customer service to carry out duties and responsibilities.
  • Identify related areas for professional development of self.
  • Proactively identify areas for professional development of self and undertake development activities.
  • Seek out opportunities to remain current with all developments in professional field.

Education/Experience Requirements

  • Diploma degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
  • No years of experience required

Note: you will be required to attach the following:

  • Resume/CV
  • Passport
  • QID (Front and Back)
  • Educational Certificates
  • Birth Certificate

Guest Experience Expert (Front Desk Agent) Guest Experience Expert - Guest Relations Guest Experience Expert (Guest Relations Agent) QNB3412 - Associate Customer Services (Qatarization) Guest Experience Expert (Front Desk Agent) Guest Experience Expert (Front Desk Agent) Guest Service Officer - Communications Center QNB3329 - Officer Card Center Customer Service (Qatarization) QNB3336 - Associate Corporate Customer Services (Qatarization) QNB3330 - Associate Card Center Customer Service (Qatarization) QNB3404 - Officer Corporate Customer Service (Qatarization) QNB3331 - Associate Customer Services (Qatarization) QNB3325 - Officer Card Center Customer Service (Qatarization) QNB3254 - Associate Card Center Customer Service (Qatarization) #J-18808-Ljbffr
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Customer Experience Delivery Manager

Doha, Doha Hamad International Airport

Posted 13 days ago

Job Viewed

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Job Description

About the role:

Hamad International Airport is seeking a highly skilled and creative individual to join our team as Customer Experience Delivery Manager . If you thrive in a dynamic environment, lead the way in creating exceptional customer journeys, deliver excellence, inspire loyalty, transforming service into memorable experiences and driving performance with a customer-first mindset and can help us to achieve this ambition by:

  • Leads the implementation of customer experience strategies in alignment with the airport’s CX vision and strategic priorities to enhance the end-to-end passenger journey and strengthen HIA’s position as a global CX leader.
  • Drives cross-functional alignment on CX initiatives through collaboration with internal departments, government stakeholders, and airline partners to ensure a unified and seamless customer experience across all airport touchpoints.
  • Champions a data-driven approach to customer experience enhancement in partnership with insights, quality, and digital teams to prioritize high-impact improvements and inform strategic decision-making.
  • Manages the delivery of CX improvement projects and initiatives across terminals, landside, airside, and service environments to ensure timely execution, alignment with service standards, and achievement of performance targets.
  • Coordinates project governance and reporting with key stakeholders including operations, engineering, IT, and commercial teams to track progress, mitigate risks, and ensure delivery against agreed milestones and KPIs.
  • Implements customer-centric enhancements across physical and digital channels through close engagement with design, technology, and frontline teams to improve service quality, accessibility, and overall passenger satisfaction.

Qualifications

About you:

  • Bachelors Degree or Equivalent with Minimum 6 years of job – related experience
  • Managerial skills: Ability to delegate work, set clear direction and manage workflow, Ability to mentor, coach and develop direct reportees, and Ability to foster teamwork among team members
  • Experience in luxury tourism or hospitality environment
  • Project or Program Management experience required
  • PMP, CCXP Certification and recognized qualification in training & development or similar field with emphasis on customer experience is an advantage
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QNB3403 - Officer Corporate Customer Service (Qatarization)

Doha, Doha QNB Group

Posted 15 days ago

Job Viewed

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Job Description

QNB3403 - Officer Corporate Customer Service (Qatarization)

Join to apply for the QNB3403 - Officer Corporate Customer Service (Qatarization) role at QNB Group

QNB3403 - Officer Corporate Customer Service (Qatarization)

Join to apply for the QNB3403 - Officer Corporate Customer Service (Qatarization) role at QNB Group

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.

Essential Duties & Responsibilities By Dimensions

  • Shareholder & Financial:
  • Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
  • Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
  • Implements KPI’s and best practices for Officer, Corporate Customer Services
  • Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  • Customer (Internal & External):
  • Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
  • Ensure customer satisfaction all times and resolve customer complaints timely and effectively.
  • Attend and resolve all customer queries at the branch within specified TAT to ensure customer satisfaction.
  • Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
  • Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
  • Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.
  • To assist customers in all their queries on Bank’s product and seek solution to their requests.
  • Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  • Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
  • Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  • Internal (Processes, Products, Regulatory):
  • Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
  • Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
  • Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
  • Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery.
  • Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and scan approve customers’ signatures.
  • Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
  • Refer to Manager, Customer Services for any unresolved queries on transactions handled.
  • Monitor the service standards operational in the branch and look for creative ways to improve service delivery.
  • Ensure compliance to internal service quality standards and compliance to audit requirements.
  • Learning & Knowledge:
  • Possess working knowledge of branch customer service to carry out duties and responsibilities.
  • Identify related areas for professional development of self.
  • Proactively identify areas for professional development of self and undertake development activities.
  • Seek out opportunities to remain current with all developments in professional field.

Education/Experience Requirements

  • Diploma degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
  • No years of experience required

Note: you will be required to attach the following:

  • Resume/CV
  • Passport
  • QID (Front and Back)
  • Educational Certificates
  • Birth Certificate

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Banking

Referrals increase your chances of interviewing at QNB Group by 2x

Sign in to set job alerts for “Customer Service Officer” roles. QNB3413 - Officer Customer Care Call Center (Qatarization) QNB3278 - Associate Customer Care Call Center (Qatarization) QNB3412 - Associate Customer Services (Qatarization) QNB3331 - Associate Customer Services (Qatarization) Guest Experience Expert- Guest Relations Guest Experience Expert - Guest Relations QNB3336 - Associate Corporate Customer Services (Qatarization) Guest Experience Expert (Guest Relations Agent) QNB3330 - Associate Card Center Customer Service (Qatarization) QNB3325 - Officer Card Center Customer Service (Qatarization) Guest Experience Expert (Front Desk Agent) QNB3324 - Senior Officer Customer Services (Qatarization) Officer Corporate Customer Service (Qatarization)

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Infrastructure Customer Service Leader

Doha, Doha Stantec Consulting International Ltd.

Posted 15 days ago

Job Viewed

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Job Description

Requisition Number: 23227BR

Description:

We are seeking a dedicated Infrastructure Customer Service Leader to join our team for a major 5-year consulting program with a public sector organization focused on the operation and maintenance of roads and drainage assets. The Infrastructure Customer Service Leader will report directly to the Program Director and will be responsible for leading consulting and client teams in the implementation of transformational customer service projects.

Key Responsibilities:
  1. Leadership & Team Management:
    Lead and inspire a cross-functional team of consultants and client personnel dedicated to enhancing customer service delivery.
    Foster a culture of excellence, collaboration, and continuous improvement within the team.
  2. Project Development & Execution:
    Design and implement customer service strategies that improve engagement, satisfaction, and responsiveness, leveraging innovative practices.
    Oversee the execution of transformational customer service projects, ensuring alignment with client objectives and industry best practices.
    Monitor project progress, address challenges, and ensure timely and budget-compliant delivery.
  3. Stakeholder Engagement:
    Collaborate closely with client stakeholders to identify customer service needs and opportunities for enhancement.
    Provide regular updates and reports to the Program Director and client executives on project status, challenges, and outcomes.
  4. Continuous Improvement & Innovation:
    Stay informed about emerging trends in customer service, including the integration of Artificial Intelligence concepts to enhance service delivery.
    Facilitate training sessions and workshops to improve the customer service capabilities of the client team.
What We Offer:
  1. Competitive salary and a comprehensive benefits package.
  2. Opportunity to lead significant customer service transformation initiatives within the public sector.
  3. A supportive and dynamic work environment.
Qualifications: Experience
  1. Minimum of 25 years of experience in a relevant Industry, with at least 12 years in a leading role, preferably within the roads or drainage sectors.
  2. Both regional and international experience is required, with a minimum of 8 years of experience gained working in North America, W. Europe, Australia, or equivalent.
  3. Proven experience in leading projects focused on enhancing customer engagement and satisfaction.
Education
  1. Bachelor’s degree from a recognized university in the USA, Canada, Western Europe, Australia, or New Zealand. A Master’s degree is preferred.
  2. Required relevant Chartered status and Professional License(s).
Skills
  1. Strong leadership and team development skills.
  2. Excellent analytical, strategic thinking, and problem-solving abilities.
  3. Familiarity with customer service technologies and methodologies, especially those involving Artificial Intelligence.
  4. Outstanding communication and interpersonal skills.
Language Skills
  1. Arabic language skills are preferred but not essential.

About Stantec:

We’re active members of the communities we serve. That’s why at Stantec we always design with community in mind. We believe growing a great design company happens from the inside out. We look for people who are drawn to use every talent they possess, plus creativity, determination and a drive to do the extraordinary.

The Stantec community unites approximately 22,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring projects to life. Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a solid history of success. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work. Redefine your personal best. Join us!

Work Location(s): Qatar-Doha

Employment Type: Full-Time

Job Type: Regular

Job Category: Business Development

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Graduate Customer Success Manager

Canonical

Posted 15 days ago

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Job Description

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Join to apply for the Graduate Customer Success Manager role at Canonical

Join to apply for the Graduate Customer Success Manager role at Canonical

The role of a Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.

Location: This role will be based remotely worldwide.

What your day will look like

  • A strong focus on supporting customers by finding solutions to ticket requests.
  • Enrich documentation about problem solving, Q&A, onboarding materials.
  • Drive campaigns targeting multiple customers through digital touch-points and activities.
  • Identify high potential as well as high risk customers from newly onboarded users or customers
  • Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
  • Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
  • Engage with your portfolio of customers to ensure risk identification
  • Collect feedback from customers and format them for review by the product team

What we are looking for in you

  • Customer-facing experience
  • An empathetic individual with a natural drive to help others
  • Passion for technology, infrastructure and Ubuntu in particular is a must
  • Excellent presentation skills
  • Strong organisational skills, ability to structure and constantly update documentation
  • A team player capable of interacting with all departments internally

Additional skills that you might also bring

  • We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others
  • Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Software Development

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