Explore numerous customer service helpdesk positions that focus on providing exceptional support and resolving customer issues efficiently. These roles often require strong communication skills, problem-solving abilities, and a customer-centric approach. Job opportunities in customer service helpdesk can be found across various industries, offering diverse experiences and career growth potential.5 Customer Service & Helpdesk jobs in Qatar
Customer Service Representative
Posted 23 days ago
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Job Description
- Welcoming of all customers with a wide smile
- Ensure that all the customers data are keyed in correctly in the Academy Management System.
- Ensure that the information received from the customer is accurate before payment is processed.
- Ensure the company reputation is good by providing good customer service.
- Maintains customer records by updating customer information.
Desired Candidate Profile
2-3 years' experience in customer service.
Must have a valid QID with NOC valid solving.
Excellent organizational and reporting skills.
Must be locally available in Qatar.
Must have valid QID with NOC.
Immediate joiners are highly preferred.
Employment Type
- Full Time
Company Industry
- Education
- Training
- Teaching
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
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People Looking for Customer Service Representative Jobs also searchedJobs In Qatar Customer Service
Posted 24 days ago
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Job Description
jobs in qatar customer service, Qatar, the jewel of the Middle East, is not just a land of opulent skylines and pristine beaches. It's also a booming hub for economic activity, fueled by its vast energy reserves and ambitious diversification plans. As the country leaps towards a knowledge-based economy, one sector consistently stands out for its dynamism and demand - customer service .
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Whether you're a seasoned customer service professional seeking new horizons or a fresh graduate hungry for exciting opportunities, Qatar's customer service landscape offers a treasure trove of possibilities. But navigating this dynamic job market can be daunting. Worry not, intrepid job seeker! This comprehensive guide will equip you with the knowledge and insights to conquer your Qatari customer service adventure.
Unveiling the Landscape: Diversity and DemandQatar's customer service scene is as diverse as its population. From luxurious hotels and airlines catering to a global clientele to bustling retail outlets and burgeoning tech startups, every industry demands excellent customer service. Here's a glimpse into the sectors demanding your expertise:
- Aviation: Qatar Airways, a global aviation giant, sets the gold standard for service. Opportunities abound in call centres, on-board hospitality, and ground operations.
- Hospitality: Five-star hotels, vibrant restaurants, and trendy cafes offer a chance to pamper discerning guests and create unforgettable experiences.
- Retail: From luxury brands to local souqs, the retail sector thrives on customer engagement. Sales associates, cashiers, and customer service representatives are in high demand.
- Finance and Technology: As Qatar embraces digital transformation, fintech companies and banks increasingly seek customer service professionals adept at explaining complex financial products and navigating technical issues.
- Government: Public service departments require skilled individuals to handle citizen inquiries and ensure efficient service delivery.
While specific needs differ across industries, certain skills are universally valued in Qatar's customer service arena. Here's what employers seek:
- Communication: Flawless spoken and written English is paramount. While not always mandatory, Arabic fluency opens doors to a wider range of opportunities.
- Interpersonal Skills: Building rapport, active listening, and empathy are crucial for understanding customers' needs and resolving issues effectively.
- Problem-Solving: Customers present diverse challenges. Thinking on your feet and finding creative solutions is key.
- Technical Savvy: Familiarity with customer relationship management (CRM) systems and digital communication tools is increasingly important.
- Cultural Awareness: Qatar is a multicultural society. Respecting diversity and understanding local customs are essential for success.
Formal education plays a vital role. A bachelor's degree in hospitality, communication, or business administration enhances your profile. However, relevant certifications in customer service and specific industry knowledge can also give you an edge. Remember to underestimate the power of language courses. Polishing your Arabic opens doors to exciting Arabic-speaking roles.
Navigating the Job Market: Where to Find Your OasisFinding the perfect customer service job in Qatar is easier than ever. Explore these avenues:
- Job boards: Platforms like Indeed, and LinkedIn cater specifically to the Middle East market. Filter your search by keyword and location to discover relevant opportunities.
- Company websites: Check the career pages of your target companies. Many major players like Qatar Airways and Ooredoo regularly post vacancies.
- Networking: Attend industry events and conferences. Build relationships with professionals and recruiters. You might stumble upon hidden gems through word of mouth.
- Government agencies: The Ministry of Labor and Social Affairs website lists job openings across various sectors.
Working in Qatar comes with its own set of advantages and challenges. Let's dive in:
- Tax-free income: Qatar boasts a zero-income tax policy, making your salary go further.
- Competitive salaries: Customer service professionals in Qatar generally enjoy attractive compensation packages.
- Career growth: The dynamic job market offers ample opportunities for progression and specialization.
- Cultural immersion: Experience the rich tapestry of Qatari culture, art, and cuisine.
- Travel opportunities: Qatar's strategic location provides easy access to other exciting regional destinations.
- Adaptation to culture: Adjusting to a new culture and customs might take time.
- Language barrier: While English is widely spoken, basic Arabic knowledge can be helpful.
- Hot climate: Summers can be scorching, requiring your lifestyle to adapt.
- Limited social freedoms: Qatar has specific social norms and regulations. Prior research is crucial.
Order Book Support Operator
Posted 13 days ago
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Job Description
Additionally, the role is responsible for supporting the forecasting and optimisation of inventory to ensure the supply chain maintains appropriate levels of repairable and consumable assets to meet customer requirements. Core Activity:
Support will be required for the Spares & Repairs coordinator’s ensuring that orders are placed in a timely manner, and all order book activities and transactions are carried out timely and effectively. Support the PPC supervisor to manage all AOG spares activities, ensuring that all available options for demand resolution are exhausted within the fastest means possible, whilst ensuring compliance. Implement and foster a culture of collaboration with the Integrated Technical Logistics Operations Cell (ITLOC) to meet the operational needs of the customer. You will be expected to support the PPC supervisor in DSUMs and AOG calls with the UK, ensuring that all PPC spreadsheets are kept topical and accurate at all times. To support these meetings, you will work closely with the ITLOC team. Support the management of inventory through planning, stock positioning, monitoring item condition and ensuring product availability balancing service against budget. Support under supervision the ability to minimise expenditure through the exploration of all alternative sources of supply. The ability to determine the most appropriate asset solution (repair, overhaul or provide spare). The ability to provide repair scheduling tasking into repair bay facilities. Ensure both internal and external customers receive the level of service expected of business KPIs; specifically the QEAF Typhoon Fleet receives what they need on time and to the highest quality. Mentoring the QEAF staff as they join the MOB Organisation from the Qatar Technical Institute. Key Accountabilities
Regulatory Framework understanding and the ability to manage this framework structure into the DF&P processes and activities. Able to build strong relationships with Customers, Part 145 Organisation(s), Order Book Management, OEMs, Suppliers and other key stakeholders. Demonstrate a good understanding of the platform contract(s) terms of reference for those Direct and Indirect aspects related to the headline KPIs. Demonstrate operational and commercial understanding of the fleet’s performance and business key performance metrics. Able to encourage/champion a Continuous Improvement culture, and develop/enhance the underpinning management reporting systems. Provide support to the DF&P team(s) on forecasting & planning related issues. Conduct analysis and interpretation of Supply Chain data to identify repetitive problems and inform appropriate stakeholders. Where appropriate support the implementation of any corrective action. This person would be seen as competent in the field of operational supply chain activities, be able to define the processes, propose improvements and manage those improvements into the day to day running of the operation. Requirements
Enhanced understanding of MS Excel would be desirable. Institute of Supply Chain Management Level 3, NVQ3 or its equivalent is desirable but not essential. Valid Driving Licence
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Restaurant Manager for Nightclub – Russian Speaker Preferred
Posted 20 days ago
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Customer Service Agent
Posted 8 days ago
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Job Description
- Respond to customer inquiries via phone, email, chat, in a professional and timely manner - Resolve customer inquiries, request and complaints with empathy and efficiency - Provide accurate information about products, services, and company policies - Document customer interactions, transactions, and feedback in customer service systems - Escalate unresolved issues to the appropriate departments or supervisors - Follow up with customers to ensure issues are resolved and satisfaction is maintained - Maintain a positive, empathetic, and professional attitude toward customers at all times - Keep up to date with product knowledge, company services, and customer service best practices
Requirements
- 3+ years of relevant work experience - Experience in a customer service role is an advantage - Proficient in Microsoft Office and customer service software (e.g. Salesforce) - Proficiency in both Arabic and English - High school diploma or equivalent (bachelor’s degree preferred)
About the company
Qatar Project Management (QPM) is an independent subsidiary of Barwa Real Estate Development Company that provides expertise in Project Management, Design Management, Construction Management, and Contract Administration together with other associated Project Management functions. Established in 2008, QPM is centralized platform for provision of Project Management services to Barwa and Qatari Diar as well as local and international markets. QPM provides these services through an in-house team of highly-skilled, motivated, and qualified professionals supported by state-of-the-art information technology and highly-effective Project Management systems.
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