80 Customer Service & Helpdesk jobs in Qatar

We’re Hiring: Customer Service Delivery Manager

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.

Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!

What You’ll Do

• Overseeing service delivery for both BPO and in-house teams
• Managing client relationships and ensuring SLAs are met
• Driving performance, quality, and efficiency across all customer service channels
• Implementing and optimizing customer service technologies and processes
• Leading, mentoring, and developing high-performing teams
• Analyzing customer interaction data to identify trends and opportunities for improvement
• Managing vendor relationships and ensuring seamless service delivery

Why Keeta?

• Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
• Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
• Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.

What We’re Looking For

• 5+ years of experience in customer service management (multi-channel preferred)
• Proven expertise in managing both in-house and outsourced teams
• Strong leadership, problem-solving, and decision-making skills
• Proficiency in customer service technologies, CRM systems & COPC standards
• Experience in budget management, data analysis & performance reporting
• Ability to thrive in a fast-paced, dynamic environment

Location: Doha, Qatar

If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!

Join to apply for the Enterprise Customer Success Manager role at Canonical

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Join to apply for the Enterprise Customer Success Manager role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring an Enterprise Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customers' objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments:

• Mass - SMEs or large businesses starting their journey with Canonical
• Focus - Large companies with established ARR
• Step Growth - a selection of high-potential customers
  
  

• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
• Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
• Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
• Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
• Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
• Supporting customers through reactive ticket requests.
• Create campaigns targeting multiple customers through digital touch-points and activities.
  
  

• Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
• Excellent presentation skills with the ability to guide a conversation about complex software.
• Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
• A true team player capable of interacting with all departments and at all levels, both internally and externally.
• Knowledge of agile methodologies.
• We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us!
  
  

• Experience with Salesforce, Jira and CRMs is a big plus!
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Software Development

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Service Desk Analyst

The primary responsibilities of the Service Desk Analyst:

Functional Responsibilities:

• Ensure full availability of Service Desk telephone, email, and other channels of support during their shift.
• Provide telephone and email support for clients and users.
• Proactively monitor support mailboxes and log in to the system.
• Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in to the service desk tool.
• Create, document, and review work instructions to help deal with similar incidents and requests.
• Take full ownership of all open Incidents and Service Requests and update them daily at a minimum.
• Support Workplace Services in providing remote support to resolve users’ issues. Educate end-users on technology best practices, self-help resources, and preventive measures to enhance their knowledge and reduce recurring incidents.
• Maintain accurate and up-to-date documentation, including knowledge base articles and troubleshooting guides, to facilitate efficient issue resolution and knowledge sharing among the service desk team.
• Ensure that Service Desk operations directly contribute to strategic business objectives by minimizing downtime, enhancing user productivity, and supporting the continuous operation of critical IT services.
• Align all activities with IT and service management goals, ensuring that every service desk interaction contributes to MEEZA's overall business success and customer satisfaction.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent.

Experience:

• 3-4 years of experience in delivering remote IT support via telephone and remote support tools within an IT Service Provider environment.

Skills and Requirements:

• Strong problem-solving abilities to diagnose and resolve customer issues.
• Excellent written and verbal communication skills, with a keen focus on effective customer service.
• Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients.
• Hands-on experience with Microsoft Operating Systems and the Office suite.
• Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration.
• Knowledge of IT Service Management principles, ITIL V4 Foundation certification.
• Knowledge of fundamental IT security principles.
• Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.
• Proficiency in Microsoft Active Directory, Exchange, and O365.
• Preferred : Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience.
• Preferred : Familiarity with various network systems, including CISCO IPT, VPN services, and basic first-level network troubleshooting skills.
• Preferred : Experience or knowledge of SCCM, Intune, BitLocker, and endpoint security is highly recommended.

Amazon Work From Home Career Opportunities 2025 from MahadJobs. As remote work continues to gain popularity, Amazon remains at the forefront of offering flexible career opportunities worldwide. Whether you are looking for a full-time position, part-time work, or a freelance gig, Amazon provides numerous Amazon Work From Home Career Opportunities in 2025. These opportunities allow individuals to work from the comfort of their homes while contributing to one of the world’s largest companies. Amazon work-from-home jobs in customer service.

Amazon Work From Home Career Opportunities: Amazon is known for its competitive salaries, excellent benefits, and strong career growth opportunities. Here’s why thousands of professionals are opting for Amazon’s remote jobs: Work from home jobs amazon

• Flexible Work Hours: Many positions allow employees to set their schedules.
• Competitive Pay: Amazon offers industry-leading wages with additional benefits.
• Career Advancement: Amazon promotes from within and provides career development programs.
• Remote Work Setup: Employees receive essential tools to set up home offices.
• Global Hiring: Amazon hires remote workers from multiple countries, including the US, UK, India, UAE, and more.

• Role: Handle customer inquiries via phone, chat, and email.
• Salary: $15 – $0 per hour.
• Requirements: strong communication skills , problem-solving abilities, and a quiet work environment.

• Role: Assist Amazon executives or departments with administrative tasks.
• Salary: 18 – $2 per hour.
• Requirements: Experience with scheduling, email management, and office applications.

• Role: Enter, verify, and manage large sets of data.
• Salary: 16 – $2 per hour.
• Requirements: high attention to detail, typing skills, and familiarity with Excel.

• Role: Write blogs, product descriptions, and marketing content for Amazon.
• Salary: 20 – $3 per hour.
• Requirements: strong writing skills and SEO knowledge.

• Role: Develop and maintain Amazon’s web services, applications, and platforms.
• Salary: $8 ,000 – $1 0,000 per year.
• Requirements: Experience with Java, Python, AWS, and cloud computing.

• Role: Plan and execute online marketing campaigns.
• Salary: 50,000 – $1 0,000 per year.
• Requirements: SEO, PPC, and social media marketing expertise.

• Role: Assist Amazon sellers with account issues, product listings, and order management.
• Salary: 17 – $2 per hour.
• Requirements: customer service experience and knowledge of Amazon Seller Central.

• Role: Recruit, onboard, and support Amazon’s remote workforce.
• Salary: $5 ,000 – $9 ,000 per year.
• Requirements: HR or recruitment experience.

Applying for an Amazon remote job is straightforward:

1. Visit the Amazon Jobs Portal at .
2. Search for “Work From Home” or “Remote Jobs.”
3. Filter by country, job category, and experience level.
4. Select a job posting, review requirements, and click “Apply Now.”
5. Please upload your resume and complete the online application process.
6. Prepare for an online assessment or virtual interview.

• Tailor Your Resume: Highlight relevant experience and skills.
• Enhance Communication Skills: Many remote jobs involve customer interaction.
• Complete Online Certifications: Courses in digital marketing, data analytics, or customer service can improve your chances.
• Be Ready for Online Assessments: Amazon often includes skill-based tests during hiring.

1. Are Amazon work-from-home jobs available worldwide?

Yes, Amazon hires remote employees globally, but availability varies by country.

2. Do Amazon remote employees receive benefits?

Full-time employees receive benefits such as health insurance, retirement plans, and paid time off.

3. Can I apply for multiple Amazon remote jobs?

Yes, but ensure each application is customised to the role.

4. Is prior experience required for remote customer service roles?

Not always, but having prior experience improves your chances.

5. What equipment is needed for Amazon remote jobs?

Amazon often provides work-related equipment, but you may need a reliable computer and internet connection.

Final Thoughts

Amazon Work From Home Career Opportunities: Amazon’s work-from-home career opportunities in 2025 offer great flexibility, competitive salaries, and career growth potential. Whether you’re looking for an entry-level position or an advanced technical role, there’s a remote job for you at Amazon.

• Provide a warm and welcoming environment for patients and their families.
• Answer patient inquiries regarding appointments, billing, and other administrative matters.
• Assist patients with navigating the facility and accessing necessary services.
• Resolve patient complaints and concerns in a timely and professional manner.
• Escalate complex issues to the appropriate department or personnel.
• Maintain accurate patient records and documentation.
• Collaborate with healthcare professionals to ensure seamless patient care.
• Proactively identify opportunities to improve the patient experience.
• Adhere to all company policies and procedures related to patient privacy and confidentiality.
• Participate in patient experience improvement initiatives.

Qualifications

• High school diploma or equivalent with at least 3 years of work experience preferably call Centre or Bachelor's degree preferred with 1 year of similar experience.
• Relevant life support / resuscitation certificates preferred but there will be opportunity to undertake as part of orientation.
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in English; Arabic language skills are a plus.
• Empathy and patience when dealing with patients and their families.
• Knowledge of healthcare services and terminology.
• Basic computer skills for data entry and communication purposes.

Join to apply for the QNB3418 - Associate Customer Relationship Management QNB First (Qatarization) role at QNB Group

3 days ago Be among the first 25 applicants

Join to apply for the QNB3418 - Associate Customer Relationship Management QNB First (Qatarization) role at QNB Group

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About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.

Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial:
• Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition.
• Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.
• Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.
• Implements KPI’s and best practices for Associate, Customer Relationship Management QNB First
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External):
• Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.
• Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
• Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign
• Provide “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.
• Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.
• Provide information about suitable products and services offered by the Group and identify cross selling opportunities.
• Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory):
• Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies.
• Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service.
• Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication.
• Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality.
• Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
• Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
• Maintain QNB First customer’s personal information data and enquiry list under-control using tracking system(s).
• Maintain QNB First customer service area files, database, records, registers and logs under control.
• Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be
  
  

• Refer to QNB First Management for any unresolved queries on transactions handled.
• Learning & Knowledge:
• Possess working knowledge of customer relationship management to carry out duties and responsibilities.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
  
  

• College Diploma
• OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
• No years of experience required
  
  

• Resume/CV
• Passport
• QID
• Education Certificate
• Birth Certificate

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Banking

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Salary Range: QAR 8,000 - 10,000

Hiring Preference: Local candidates only

Vacancies: 1

Industry: IT / Fintech

Experience Required: Expertise in Vending Machines, Kiosks, or similar systems.

Premium Solutions Consultancy is hiring a Technical Support Specialist for a leading client in the IT industry in Qatar. The selected candidate will provide comprehensive technical support for vending machines, kiosks, and related systems, ensuring optimal functionality and customer satisfaction.

1. Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity.
2. Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software.
3. Deploy software updates, firmware upgrades, and patches for vending machine operating systems.
4. Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems.
5. Provide end-user support to customers and operators, including system diagnostics and operational guidance.
6. Ensure secure configuration and compliance of vending machine systems with company standards.

• Degree or certification in Computer Science, IT, Electronics, or a related technical field is preferred.
• 3-5 years of experience in managing vending machines, kiosks, or similar systems, particularly in the electronic payments or fintech solutions sector.
• Prior experience in the GCC market.

• Strong troubleshooting and diagnostic skills for hardware and software issues.
• Familiarity with embedded systems, networks, and vending technologies.
• Excellent communication and customer support skills.
• Ability to work independently and meet technical challenges efficiently.

Send your updated CV to with "Technical Support Specialist" in the subject line.

A Little Bit About Us:
At Snoonu , we believe that technology has the power to make anything possible. Our Vision is to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time. Our Mission is to radically transform how people live by leveraging technology to connect them with endless possibilities. Values We Live By:

Be Customer Obsessed: Focus on the customer and all else will follow.

Act with Integrity: We are honest, ethical, and trustworthy in everything we do.

Be Curious and Creative: We constantly innovate and create solutions to bring a lasting positive impact.

Lead by Example and Take Ownership: Be the change you want to see and take ownership.

Work Smart and Deliver Results: You can do more by doing less, better, and faster.

It's All About People: Be a team player; together, we are stronger.

The Customer Experience Strategy & Operations team at Snoonu is responsible for designing and implementing initiatives that enhance customer, rider, and merchant experiences across all touchpoints. We are relentless in improving operational excellence, customer outcomes, and scalable satisfaction. Our team collaborates closely with product, engineering, support, and business units to make Snoonu the most trusted brand in the market.

About the Role:

We are looking for a CX Automation Manager to lead our Rider & Merchant Automation initiatives within the broader CX strategy. This individual will define and execute automation strategies that improve operational efficiency, reduce manual dependencies, and enhance the service experiences for our riders and merchants. The ideal candidate combines a customer-first mindset with technical fluency and a track record of scaling operational processes through automation and AI.

What You’ll Do:

Lead Automation Strategy for Rider & Merchant CX

• Design and implement automation initiatives that enhance the support experience for riders and merchants.
• Identify pain points and operational inefficiencies to drive self-service and intelligent automation solutions.

Scale Operational Excellence

• Improve SLAs, issue resolution time, and satisfaction scores for rider and merchant support channels.
• Develop and standardize SOPs, workflows, and KPIs for automation effectiveness and quality assurance.

Collaborate Cross-Functionally

• Partner with Product, Engineering, Data, and Support teams to deploy scalable solutions, such as chatbots, process automation, and AI-based tools.
• Align automation initiatives with broader company goals and customer-centric values.

Use Data to Drive Impact

• Leverage analytics, SQL, and VOC data to identify automation opportunities and evaluate ROI.
• Design dashboards, experiments, and reports that guide continuous improvement.

Support Strategic CX Projects

• Contribute to Voice of the Customer (VoC) initiatives, rider/merchant journey mapping, and feedback loops.
• Assist in identifying churn drivers and working with internal teams to enhance retention.

Team Development

• Manage and mentor a small team or cross-functional task force focused on automation programs.
• Foster a culture of continuous learning, experimentation, and operational excellence.

We’re Excited About You Because You Have…

• 7+ years of experience in customer experience, operations, or strategy within tech, logistics, or marketplaces.
• 3+ years of experience in automation strategy, process reengineering, or support tech implementation (e.g., chatbots, self-service, workflow automation).
• Proven success in improving operational KPIs through automation in rider, merchant, or customer-facing environments.
• Hands-on experience working with CX platforms (e.g., Zendesk, Salesforce), automation tools, or low-code platforms.
• Proficiency in data analysis (SQL, Excel, BI tools) to inform and evaluate automation initiatives.
• Strong project management and stakeholder collaboration skills.
• Ability to thrive in a fast-paced, ambiguous, and cross-functional environment.
• Passion for improving user journeys with a customer-first mindset.

Preferred Qualifications:

• Experience in gig-economy, delivery, or logistics platforms.
• Familiarity with merchant/rider experience operations and performance metrics.
• Exposure to fraud detection workflows or process design is a plus.