What Jobs are available for Customer Care in Qatar?

Job title

Customer Care Outstations Coordinator

Ref #

Location

Qatar - Doha

Job family

Customer Service

• Closing date: 30-Oct-2025

About the role

As a Customer Care Outstations Coordinator, you will be responsible in the management of customer feedback process with customers through the entire cycle from analyzing the feedback request, facilitating the investigation process through to finalizing the resolution and structuring the necessary response.

As part of your role, your additional responsibilities will include, but not limited to, the following:

• Investigate, analyze and independently respond to customer's feedback received through various sources. Maintain discretion relating to customer cases is paramount for the image and welfare of both the company and the customer.
• Carefully study reports generated from concerned departments internally to establish reason of the complaint and to propose the appropriate compensation level to the team leader.
• Communicate to customer using simple technologies, verbal and written communication should involve a high level of empathy and positive vocabulary.
• Apply knowledge and understanding of mandated aviation industry regulations and legal requirements in the complaints management and resolution processes. Responsible for the customer satisfaction.
• Coordinate work environment within the department to ensure effective work flow.
• Work within Customer Care SLAs (Service Level Agreement) in order to meet the deadlines.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

About you

A successful candidate should possess the following experience and qualifications:

• High School Diploma or Equivalent with Minimum 3 years of job-related experience OR Bachelor's Degree or Equivalent with Minimum 2 years of job-related experience
• Customer-facing experience in an airline or hospitality company.
• Excellent command of English language - both verbal and written
• Ability to analyze complex cases as presented by a customer and to determine the actual customer request and intent.
• Ability to apply company policy as well as own judgement for case resolutions.
• Comfortable working with a large volume of cases and ability to manage own and team's expectations with regards to workload and overtime requirements.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

About Us

We are a dynamic and customer-focused organization committed to providing high-quality services and creating memorable experiences for our visitors and clients. We are seeking a Customer Care Specialist who will be the first point of contact for customers, ensuring their needs are met with professionalism and efficiency.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person with professionalism and courtesy.
• Provide accurate information about services, events, and policies.
• Address and resolve complaints or issues promptly, escalating where necessary.
• Maintain customer records and update databases as needed.
• Coordinate with internal teams to ensure smooth service delivery.
• Collect customer feedback and share insights with management for service improvement.
• Support booking, reservations, and registrations when required.

Qualifications & Skills

• Proven experience in customer service or a similar role.
• Strong communication and interpersonal skills.
• Ability to multitask and handle pressure in a fast-paced environment.
• Problem-solving and conflict-resolution skills.
• Proficient in MS Office and customer management systems.
• Fluency in English required; additional languages (Arabic, Hindi, etc.) are an advantage.

What We Offer

• Competitive salary package.
• Training and growth opportunities.
• A collaborative and customer-driven work environment.

Job Type: Full-time

Pay: From QAR4,000.00 per month

About The Job

We are hiring a Customer Service Representative to be the first point of contact with our customers. The role involves handling inquiries, resolving issues efficiently, and ensuring customer satisfaction while representing Mondial's values.

Key Responsibilities:

• Handle customer calls and inquiries.
• Resolve complaints and problems effectively.
• Provide exceptional service that reflects the company's identity.
• Coordinate with other teams to ensure service continuity.

Requirements:

• Minimum 3 years of customer service experience.
• Fluency in Arabic and English.
• Excellent communication and problem-solving skills.
• Professional and customer-oriented attitude.
• Valid residency in Qatar.
• Immediate availability to join.

Location: Al Wakrah, Qatar

Work Schedule: Full-time, 6 days/week

Job Type: Full-time

Pay: From QAR2,300.00 per month

Company Description

SMSA Express is a market leader in the courier industry, providing services to tens of thousands of businesses and individuals since 1994. The company offers a wide range of logistics solutions including international and domestic express transportation, customs clearance, and specialized services for various sectors such as healthcare. Serving numerous organizations and governmental entities, SMSA is known for its time-sensitive and secure services. With a vast network connecting 230 countries, SMSA provides cost-effective shipping, freight forwarding, and customized logistics services supported by a dedicated customs clearance department.

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Doha, Qatar. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include answering calls, resolving complaints, processing orders, and offering product or service information to clients.

Qualifications

• Skills in Customer Service and Customer Satisfaction
• Experience in Customer Support and Customer Experience
• Proficiency in communication and problem-solving
• Ability to work effectively in a team and handle high-pressure situations
• Previous experience in the logistics or courier industry is a plus
• Proficiency in English; additional languages are a plus
• Customs clearance experience
• Filipino / Female
• 25 to 35 years old

Job Title: Customer Service Representative – Wood Manufacturing Industry

Location: Qatar

Employment Type: Full-time

About the Role:

We are seeking a proactive Customer Service Representative to join our team in the wood manufacturing industry. This role will be face-to-face with clients and will involve coordinating orders, monitoring pending deliveries, and following up with both the production team and customers to ensure smooth operations.

Key Responsibilities:

• Handle walk-in and face-to-face customer inquiries in a professional manner.
• Coordinate orders and ensure accurate entry into the system.
• Follow up on pending deliveries with logistics and ensure timely updates to customers.
• Liaise with the production team regarding order progress and special requirements.
• Provide regular updates to clients regarding their orders and delivery schedules.
• Resolve customer concerns promptly and effectively.
• Maintain records of customer interactions, orders, and transactions.

Requirements:

• Previous experience in customer service, preferably in manufacturing or wood industry.
• Strong communication and interpersonal skills.
• Ability to coordinate between multiple teams (sales, production, delivery).
• Detail-oriented with good organizational and multitasking skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Ability to work under pressure in a fast-paced environment.

Preferred:

• Background in wood, furniture, or manufacturing sectors.
• Knowledge of basic production or order cycle processes.

Job Type: Full-time

Application Question(s):

• How soon you can join?

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat.
• Resolve customer complaints efficiently and professionally.
• Process orders, returns, and account updates.
• Maintain accurate customer records.
• Collaborate with team members to improve customer satisfaction.

Qualifications:

• High school diploma or equivalent.
• Strong communication and problem-solving skills.
• Ability to remain calm under pressure.
• Computer literacy and ability to use CRM tools.
• Prior customer service experience preferred.

The role of
Customer Service Representative
is to handle real-time
chat-based support
for our customers. In this role, you will provide prompt, accurate, and courteous assistance through live chat and messaging channels, ensuring a smooth and satisfying customer experience. This position is ideal for individuals with strong written communication skills and a passion for solving problems efficiently in a digital environment.

Accountability & Responsibilities of Role:

• Respond to customer inquiries and issues via live chat and messaging platforms in a timely and professional manner.
• Provide accurate information regarding products, services, billing, and policies.
• Troubleshoot problems and guide customers through step-by-step solutions when needed.
• Manage multiple chat conversations simultaneously while maintaining high-quality responses.
• Escalate unresolved or complex queries to the appropriate support level or department.
• Log all customer interactions accurately and thoroughly in the CRM or ticketing system.
• Follow chat scripts, tone guidelines, and brand voice standards to maintain consistency.
• Meet or exceed performance targets such as Chat Response Time, Resolution Time, and Customer Satisfaction (CSAT).

Position Requirement:

• High school Certificate.
• 1–3 years of experience in a chat-based customer service or contact center role.
• Excellent written communication skills with strong grammar, punctuation, and tone awareness.
• Ability to multitask and manage concurrent chats effectively.
• Strong typing speed and accuracy in English and Arabic (typically 35+ WPM).
• Familiarity with chat platforms and CRM tools.
• Experience using tools like Zendesk Chat, Intercom, LivePerson, or Freshchat is preferred.
• Exposure to omnichannel support environments.

Location

Doha, Qatar

Experience

3

Job Type

Outsourcing

Job Description

Management Solutions International (MSI) is hiring

We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location).

Requirements:

• Diploma or higher qualification
• 3+ years experience in customer service within logistics / warehouse / distribution
• Arabic language proficiency is mandatory
• Familiarity with Warehouse Management Systems (WMS) preferred
• Willing to work in rotational / shift-based schedules

Only shortlisted applicants will be contacted.

Key Responsibility Areas (KRA)

• Branch Coordination – Yet to Apply Sheet
• Coordinate regularly with all branches under Trenity and Navigate.
• Ensure timely collection of the "Yet to Apply" sheet from each branch.

• Maintain up-to-date records and ensure no delays in receiving this data.

• Documentation Cross-Verification

• Verify and cross-check the following documents for each applicant/client:
• Payment receipt or proof
• Signed agreement
• Passport copy

• Compile and submit a complete and accurate report on a regular basis.

• Client Coordination & Query Resolution

• Proactively manage and resolve client queries in a professional and timely manner if required by Branches.

• Escalate unresolved issues to the concerned department as required.

• Weekly Reporting

• Every Monday, share a consolidated summary and detailed report of the "Yet to Apply" sheet.

• Ensure the report is always up-to-date and readily available for management review at any time.

• Work Permit Tracking

• Monitor and collect work permits from Employers
• Update the Master Sheet with the latest status and details of each work permit.

• Communicate updates and changes to all relevant branches in a timely manner.

• Work Permit Payment & Master Sheet Update

• Cross-check work permit payments for accuracy.
• Ensure payment status and relevant notes are correctly recorded in the Master Sheet.
• Keep the Master Sheet current and accessible to concerned team members.

Additional Expectations:

• Maintain a high level of accuracy and attention to detail.
• Ensure timely communication and coordination between departments.
• Uphold company confidentiality and data privacy standards.
• Show initiative and responsibility in handling operations-related tasks independently.

Job Type: Full-time

Pay: QAR3, QAR4,000.00 per month

Language:

• Hindi / Urdu (Preferred)