126 Hospitality & Tourism jobs in Qatar

Cruise Line Customer Service Representative

We are looking for a friendly and enthusiastic Cruise Line Customer Service Representative to join our team in Lusail. As the first point of contact for our customers, you will play a crucial role in ensuring their satisfaction and creating a positive experience on board our cruise ships.

Responsibilities:
- Greet and welcome guests in a warm and professional manner
- Provide information about cruise itineraries, onboard activities, and port destinations
- Assist with check-in and boarding procedures
- Handle guest inquiries, complaints, and requests promptly and efficiently
- Liaise with other departments to resolve guest issues and ensure smooth operations
- Process payments for onboard purchases and manage passenger accounts
- Promote onboard services and amenities to enhance the guest experience
- Follow safety protocols at all times to ensure the well-being of guests and crew members

Requirements:
- Fluency in English is essential, other languages are a plus
- Excellent communication skills, both verbal and written
- Previous customer service experience is preferred
- Knowledge of the cruise industry is an advantage
- Ability to remain calm under pressure
- Must be able to work evenings, weekends, and holidays as needed
- Must have legal authorization to work in Lusail

Salary:
We offer a competitive salary of 1500$ per month along with opportunities for growth within the company.

If you are passionate about providing exceptional customer service in a dynamic environment, we would love to hear from you. Join our team today and embark on an exciting career in the cruise industry!

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- Greet guests as they enter and exit the cruise ship with a warm and friendly demeanor

- Assist guests with their luggage and belongings upon arrival and departure

- Provide information and directions to guests regarding ship amenities and activities

- Maintain a clean and organized lobby area at all times

- Monitor and control guest access to the ship, ensuring only authorized individuals are allowed on board

- Assist with the loading and unloading of supplies and equipment

- Coordinate with other departments to ensure smooth guest arrivals and departures

- Handle guest inquiries and complaints in a professional and timely manner

- Follow all safety and security procedures to ensure the well-being of guests and crew members

- Attend training sessions and meetings to stay updated on company policies and procedures

Qualifications:

- High school diploma or equivalent

- Previous experience in a customer service or hospitality role preferred

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Strong attention to detail and organizational skills

- Physically fit and able to lift heavy objects

- Fluent in English, additional languages are a plus

- Must be willing to work evenings, weekends, and holidays as needed

We are hiring a dynamic Female Sales Executive with over 2 years of experience in HORECA sales, specifically in the hospitality sector.

Key Responsibilities :

• Develop and execute sales strategies to achieve targets in the HORECA sector.
• Build and maintain strong relationships with clients in hotels, restaurants, real estate companies.
• Conduct market research to identify opportunities and trends.
• Ensure timely order management and follow up on payments.
• Travel to client locations for meetings and follow-ups.

Requirements :

• Minimum 2 years of HORECA sales experience (hospitality sector).
• Valid Qatar driving license - Mandatory
• Strong communication and negotiation skills.
• Fluency in English (Hindi / Malayalam / Arabic is a plus).

Information

Desired Skills & Experience

• Communication
• Relationship Building
• Negotiation

Location

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We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We're growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha - The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

Your day-to-day:

• Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotels marketing plan and business plan, and financial plans.
• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
• Review monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
• Create and develop special events and sales blitzes to showcase the hotels to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales opportunities for the hotels.
• Direct day-to-day activities, plan and assign work, and establish performance and development goals for the team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance.
• Educate, train and motivate sales and marketing teams to achieve hotels revenue goals. Ensure colleague has the information, market data, tools and equipment to successfully carry out job duties.
• Develop and maintain relationships with the key clients and outside contacts (example: guests, airlines, wholesalers, travel agencies, ad agencies, local community groups) in order to produce group and/or convention business, to include room sales, food and beverage sales, and catering/banqueting services
• Identify operational problems that reduce the effectiveness of marketing activities and overall hotels sales performance and work with appropriate department on solutions.
• Develop awareness and reputation of the hotels and the brand in the local community, may serve as the hotels representative for media related inquiries.
• Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high profile exposure for the hotels.
• Effectively communicate and market aspects of the hotels that are sustainable or "green" and use information to gain new business opportunities.
• Work with advertising agencies, consulting firms, and vendors to maximize advertising investments and ensure ads represent brand identity.
• What we need from you:
• Bachelor's degree / higher education qualification / equivalent inmarketing or related field
• Four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team
• Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
• Strong knowledge of local businesses and business trends required
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life - including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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Job Title: Hotel Manager for English Speaking Malayalees in Doha



We are currently hiring an experienced Hotel Manager for our luxurious hotel in Doha. As a Hotel Manager, you will be responsible for overseeing the daily operations of the hotel and ensuring that our guests have a comfortable and enjoyable stay. This position is specifically open to Malayalees who are fluent in English.

Responsibilities:
- Manage and motivate hotel staff to provide excellent customer service
- Develop and implement strategies to increase revenue and occupancy rates
- Monitor budgets, expenses, and financial reports to ensure profitability
- Maintain high standards of cleanliness and maintenance throughout the hotel
- Handle guest complaints and resolve any issues in a timely manner
- Collaborate with other departments to ensure smooth functioning of the hotel

Requirements:
- Minimum of 3 years experience as a Hotel Manager or similar role
- Fluent in English (spoken and written)
- Must be a Malayalee with knowledge of local culture and customs
- Excellent leadership, communication, and interpersonal skills
- Strong organizational and time-management abilities

If you have a passion for hospitality, an eye for detail, and thrive in a fast-paced environment, we would love to hear from you! This is a full-time position with a competitive salary of 1000$ per month. Don't miss this opportunity to join our team of dedicated professionals. Apply now!

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