61 Customer Service Representative jobs in Qatar

Management Solutions International (MSI) is hiring!

We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location) .

Requirements :

Diploma or higher qualification

3+ years experience in customer service within logistics / warehouse / distribution

Arabic language proficiency is mandatory

Familiarity with Warehouse Management Systems (WMS) preferred

Willing to work in rotational / shift-based schedules

Only shortlisted applicants will be contacted.

The B2B Customer Service Representative (CSR) plays a key frontline role in supporting business customers by managing service-related inquiries, processing documentation, resolving customer requests and complaints, and ensuring data accuracy and customer satisfaction. The CSR will interact directly with business clients, providing timely, courteous, and solution-oriented support in accordance with organizational service standards.

Context:

As part of the Business Operations & Services division, the CSR handles service-related tasks across a large portfolio of business clients. This includes engaging with internal teams to support request execution, maintaining service quality, and promoting customer-centric interactions.

B. Key Responsibilities

Customer Support & Request Handling

Receive and process business customer requests and documentation related to services and updates.

Enter customer data and service information accurately into internal systems.

Respond to customer inquiries and complaints across various communication channels (Email, Live Chat, Applications, Fax, Social Media).

Follow up with customers regarding service status updates and ensure resolution of requests within defined timelines.

Escalate unresolved or complex issues to appropriate internal stakeholders for resolution.

Order Management & Service Coordination

Proactively monitor pending requests to ensure timely closure.

Identify data inconsistencies and initiate correction procedures.

Ensure proper handling and storage of documents as per internal policies.

Collaborate with cross-functional teams such as Technical Support and Data Management to address service-related issues.

Provide feedback on system usability and report any challenges encountered during operations.

Service Awareness & Communication

Educate business customers on available services and support tools.

Promote awareness of digital platforms and self-service solutions.

Support service improvement efforts through regular feedback and client insights.

Assist in generating scheduled and on-demand reports on service activities as needed.

C. Work Schedule

Rotational 24/7 shift coverage, including weekends and holidays.

D. Requirements

Willing and able to work full rotational shifts (including weekends and public holidays).

Must hold a valid Qatar ID (QID).

Can secure NOC/secondment from sponsor

QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha.
With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.

QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.

The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).

Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction.
Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.
You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar.
Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role.
You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group.

Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business.

About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.