49 Customer Service Manager jobs in Qatar

About Us

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.

We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people.

We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.

Role Description

The Client Services Consultant is responsible for ensuring seamless service delivery aligned with client expectations and contractual obligations. This role involves managing client relationships to drive retention and referrals, overseeing work order lifecycles, and ensuring compliance with regulatory and internal standards. The Consultant supports contractors throughout their assignments, coordinates debt resolution, and proactively aligns service models with clients’ evolving strategies. Effective use of systems like Bullhorn and strategic account planning are key to success in this role.

Principle Accountabilities

• Monitor overall service delivery, ensuring all standard level agreements are met, terms and conditions are executed properly, and services are delivered according to clients’ needs.
• Drive retention and increase opportunities for referrals.
• Resolve debt and coordinate with internal and external stakeholders to ensure the necessary parties have the right information to collect client debts.
• Obtain client work orders and authorisations.
• Forecast client’s upcoming strategies and objectives to ensure delivery models remain aligned.
• Closely monitor work order expiry dates and drive renewals.
• Ensure compliance with standardised workflows to effectively manage project delivery within the contracted scope, timeline, and cost.
• Proactively lead a joint company strategic account planning session.
• Proactively assess, clarify and validate customers’ needs on an ongoing basis.
• Adhere to the local regulatory requirements and customer policy.
• Support contractors and assignees throughout their assignment from onboarding to offboarding, including all pre-access requirements, logistics, document recording, tracking of recharges and ongoing support for queries.
• Adopt and ensure best practice use of the Bullhorn System.

Skills, Knowledge, and Experience

• Strong interpersonal, communication, organisation and time management skills.
• Adept in time management and can demonstrate structure in thinking.
• Strong client service skills.
• Upholds standards of excellence.
• Highly self-motivated and objective driven.
• Keen to apply strategic vision and sales acumen to a highly challenging ‘fast growth’ style role.

Technical Skills

• Accredited degree or equivalent work experience.
• Minimum three years with the business in a similar capacity or can demonstrate equivalent experience in a similar role.
• Experience working in ATS and CRM systems.
• Experience fostering strong client relationships.
• Ability to foster teamwork when working cross functionally.
• Proven experience leading strategic projects.
• Excellent Microsoft skills, in particular Word & Excel.

What we can offer you!

• Attractive monthly base salary + competitive commission/performance bonus.
• Genuine career progression opportunities, either locally or globally!
• World-class training programmes and development opportunities
• Virtual Onboarding Events exclusively for new hires.
• Team driven environment, supportive culture with a focus on work-life balance.
• Career breaks available after one year.
• Mental Health First Aiders to signpost you to support when you need it.
• Monthly Excellence Awards nominated by your peers.
• Quarterly roundtable with CEO for Excellence Award winners
• Yearly destination trips as part of our Highflyers program (Dubai, Buenos Aires, etc…)
• Charity days for various important causes such as Relay for Life and Earth Day.

Our Core Values

• Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth.
• Life – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
• Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
• Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.

Visit our website and social media to find out more! -

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Diversity & Inclusion At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace; the more inclusive we are, the better our work will be.

Please click here to view our privacy policy.

#J-18808-Ljbffr

Client Services Coordinator - vacancy in Ar-Ruwais Qatar

Overview: The Client Service Coordinator will play a key role in helping clients book and manage hotel reservations while delivering exceptional customer service. Candidates with previous call center, front desk, sales, group housing, and/or administrative experience for hotels are preferred.

Responsibilities

• Be well-versed in all hotel packages for various events and cities, including understanding the nuances of each hotel and event.
• Maintain PCI-compliance at all times, including completing a background check prior to start date.
• Provide excellent guest experience while assisting guests with individual reservations via phone.
• Manage room block requests, including discussing and helping guests select the best hotel option for their needs via phone and email.
• Use Passkey software to build room blocks and deadlines.
• Draft and send email templates for room blocks.

Qualifications

Preferred: experience in call center, front desk, sales, group housing, and/or administrative roles in hotels.

#J-18808-Ljbffr

About Us

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally. We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people. We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors. Role Description

The Client Services Consultant is responsible for ensuring seamless service delivery aligned with client expectations and contractual obligations. This role involves managing client relationships to drive retention and referrals, overseeing work order lifecycles, and ensuring compliance with regulatory and internal standards. The Consultant supports contractors throughout their assignments, coordinates debt resolution, and proactively aligns service models with clients’ evolving strategies. Effective use of systems like Bullhorn and strategic account planning are key to success in this role. Principle Accountabilities

Monitor overall service delivery, ensuring all standard level agreements are met, terms and conditions are executed properly, and services are delivered according to clients’ needs. Drive retention and increase opportunities for referrals. Resolve debt and coordinate with internal and external stakeholders to ensure the necessary parties have the right information to collect client debts. Obtain client work orders and authorisations. Forecast client’s upcoming strategies and objectives to ensure delivery models remain aligned. Closely monitor work order expiry dates and drive renewals. Ensure compliance with standardised workflows to effectively manage project delivery within the contracted scope, timeline, and cost. Proactively lead a joint company strategic account planning session. Proactively assess, clarify and validate customers’ needs on an ongoing basis. Adhere to the local regulatory requirements and customer policy. Support contractors and assignees throughout their assignment from onboarding to offboarding, including all pre-access requirements, logistics, document recording, tracking of recharges and ongoing support for queries. Adopt and ensure best practice use of the Bullhorn System. Skills, Knowledge, and Experience

Strong interpersonal, communication, organisation and time management skills. Adept in time management and can demonstrate structure in thinking. Strong client service skills. Upholds standards of excellence. Highly self-motivated and objective driven. Keen to apply strategic vision and sales acumen to a highly challenging ‘fast growth’ style role. Technical Skills

Accredited degree or equivalent work experience. Minimum three years with the business in a similar capacity or can demonstrate equivalent experience in a similar role. Experience working in ATS and CRM systems. Experience fostering strong client relationships. Ability to foster teamwork when working cross functionally. Proven experience leading strategic projects. Excellent Microsoft skills, in particular Word & Excel. What we can offer you!

Attractive monthly base salary + competitive commission/performance bonus. Genuine career progression opportunities, either locally or globally! World-class training programmes and development opportunities Virtual Onboarding Events exclusively for new hires. Team driven environment, supportive culture with a focus on work-life balance. Career breaks available after one year. Mental Health First Aiders to signpost you to support when you need it. Monthly Excellence Awards nominated by your peers. Quarterly roundtable with CEO for Excellence Award winners Yearly destination trips as part of our Highflyers program (Dubai, Buenos Aires, etc…) Charity days for various important causes such as Relay for Life and Earth Day. Our Core Values

Growth

- In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth. Life

– Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world. Excellence

- We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do. Integrity

- We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason. Visit our website and social media to find out more! -

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Diversity & Inclusion

At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace; the more inclusive we are, the better our work will be. Please click

here

to view our privacy policy.

#J-18808-Ljbffr

Client Services Coordinator - vacancy in Ar-Ruwais Qatar Overview:

The Client Service Coordinator will play a key role in helping clients book and manage hotel reservations while delivering exceptional customer service. Candidates with previous call center, front desk, sales, group housing, and/or administrative experience for hotels are preferred.

Responsibilities

Be well-versed in all hotel packages for various events and cities, including understanding the nuances of each hotel and event.

Maintain PCI-compliance at all times, including completing a background check prior to start date.

Provide excellent guest experience while assisting guests with individual reservations via phone.

Manage room block requests, including discussing and helping guests select the best hotel option for their needs via phone and email.

Use Passkey software to build room blocks and deadlines.

Draft and send email templates for room blocks.

Qualifications Preferred: experience in call center, front desk, sales, group housing, and/or administrative roles in hotels.

#J-18808-Ljbffr

Overview

Manager Customer Service and Accessibility – Qatar Airways

Job title: Manager Customer Service and Accessibility

Location: Qatar - Doha

Job family: Cargo & Airport Operations

Ref #: H0

Closing date: 17-Sep-2025

About the Role

Hamad International Airport is seeking a highly skilled and organized individual to join our team as Manager Customer Service and Accessibility . If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by:

• Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities.
• Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture.
• Deliver customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction.
• Drive innovation in service delivery, leveraging technology to improve responsiveness and inclusivity.
• Manage and take end-to-end ownership of customer service strategy for MATAR Terminal Operations and develop and implement customer service policies, standards, and procedures to maintain or increase customer satisfaction.
• Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction.
• Manage, control and monitor the training programs (customer service & accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.

Qualifications

About you:

• Relevant College or University qualification to min bachelor’s level or equivalent
• Minimum 8 years of relevant experience
• Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest
• Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change
• Strong people management, creates an empowering environment, encouraging individual ownership and initiative
• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Airlines and Aviation

Referrals increase your chances of interviewing at Qatar Airways by 2x

#J-18808-Ljbffr

About the role:

• Hamad International Airport is seeking a highly skilled and organized individual to join our team as Manager Customer Service and Accessibility . If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by:
• Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities.
• Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture
• Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction.
• Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity
• Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction.
• Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction.
• Manage, control and monitor the training programs (customer service & accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.
• Qualifications
• About you:
• Relevant College or University qualification to min bachelor’s level or equivalent
• Minimum 6 years of relevant experience
• Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest.
• Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change.
• Strong people management, creates an empowering environment, encouraging individual ownership and initiative
• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.

#J-18808-Ljbffr

Overview

Manager Customer Service and Accessibility – Qatar Airways Job title: Manager Customer Service and Accessibility Location: Qatar - Doha Job family: Cargo & Airport Operations Ref #: H0 Closing date: 17-Sep-2025 About the Role Hamad International Airport is seeking a highly skilled and organized individual to join our team as

Manager Customer Service and Accessibility . If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by:

Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities.

Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture.

Deliver customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction.

Drive innovation in service delivery, leveraging technology to improve responsiveness and inclusivity.

Manage and take end-to-end ownership of customer service strategy for MATAR Terminal Operations and develop and implement customer service policies, standards, and procedures to maintain or increase customer satisfaction.

Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction.

Manage, control and monitor the training programs (customer service & accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.

Qualifications

About you:

Relevant College or University qualification to min bachelor’s level or equivalent

Minimum 8 years of relevant experience

Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest

Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change

Strong people management, creates an empowering environment, encouraging individual ownership and initiative

Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: Airlines and Aviation

Referrals increase your chances of interviewing at Qatar Airways by 2x

#J-18808-Ljbffr

About the role: Hamad International Airport is seeking a highly skilled and organized individual to join our team as

Manager Customer Service and Accessibility . If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by: Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities. Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction. Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction. Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction. Manage, control and monitor the training programs (customer service & accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction. Qualifications About you: Relevant College or University qualification to min bachelor’s level or equivalent Minimum 6 years of relevant experience Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest. Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change. Strong people management, creates an empowering environment, encouraging individual ownership and initiative Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.

#J-18808-Ljbffr

Overview

Join to apply for the Java Production Support Manager role at Virtusa

We are seeking an experienced Project Manager to join our team. As a Project Manager, you will be responsible for overseeing and managing the development and delivery of projects using Agile methodology. The ideal candidate should have at least 10 years of experience in project management, with a strong understanding of Agile principles and practices. In addition, the candidate should have a strong background in Java development, change/release management, L2-oncall support, and production support. The main focus of this role will be handling Tier-0 Digital applications, so experience in this area is highly preferred. This is a full-time position and the work mode will be from the client office. If you have a passion for project management and are looking for a challenging and rewarding role, we would love to hear from you.

Responsibilities

• Oversee and manage the development and delivery of projects using Agile methodology
• Provide L2-on-call production support and change/release management
• Handle Tier-0 digital applications
• Collaborate with cross-functional teams and stakeholders to ensure successful delivery

Must have Skills

• Agile
• Project Management
• Java Production Support L2

Qualifications

• At least 10 years of experience in project management
• Strong understanding of Agile principles and practices
• Strong background in Java development
• Experience in change/release management
• Experience in L2-on-call support and production support
• Experience with Tier-0 digital applications is highly preferred

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and IT

Industries

• IT Services and IT Consulting

#J-18808-Ljbffr