27 Customer Service Manager jobs in Qatar
Customer Service Manager
Posted 4 days ago
Job Viewed
Job Description
Customer Service Manager Location:
Middle East The
Customer Service Manager
is responsible for: Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response. Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts. Supervising staff according to policies and procedures. Evaluating operations and maintenance of facilities, recommending and implementing improvements. Managing team performance, including training, supervision, and direction. Working on client premises and being available for emergency calls. Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions. Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system. Removing blockages within sewage networks, including manual and mechanical cleaning. Removing floodwater and rainwater using suction/jetting tankers and restoring sites. Let your career flow with us. Dive into shaping the future of water!
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Customer service manager
Posted today
Job Viewed
Job Description
We are currently looking for a:Customer Service Manager
Location:Middle East
TheCustomer Service Manageris responsible for:
Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response.
Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts.
Supervising staff according to policies and procedures.
Evaluating operations and maintenance of facilities, recommending and implementing improvements.
Managing team performance, including training, supervision, and direction.
Working on client premises and being available for emergency calls.
Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions.
Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system.
Removing blockages within sewage networks, including manual and mechanical cleaning.
Removing floodwater and rainwater using suction/jetting tankers and restoring sites.
Let your career flow with us. Dive into shaping the future of water!#J-18808-Ljbffr
Customer Service Delivery Manager
Posted 3 days ago
Job Viewed
Job Description
We’re Hiring: Customer Service Delivery Manager
Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
What You’ll Do
- Overseeing service delivery for both BPO and in-house teams
- Managing client relationships and ensuring SLAs are met
- Driving performance, quality, and efficiency across all customer service channels
- Implementing and optimizing customer service technologies and processes
- Leading, mentoring, and developing high-performing teams
- Analyzing customer interaction data to identify trends and opportunities for improvement
- Managing vendor relationships and ensuring seamless service delivery
Why Keeta?
- Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
- Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
- Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.
What We’re Looking For
- 5+ years of experience in customer service management (multi-channel preferred)
- Proven expertise in managing both in-house and outsourced teams
- Strong leadership, problem-solving, and decision-making skills
- Proficiency in customer service technologies, CRM systems & COPC standards
- Experience in budget management, data analysis & performance reporting
- Ability to thrive in a fast-paced, dynamic environment
Location: Doha, Qatar
If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!
#J-18808-LjbffrCustomer Service Delivery Manager
Posted 10 days ago
Job Viewed
Job Description
We're Hiring: Customer Service Delivery Manager
Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
What You'll Do
- Overseeing service delivery for both BPO and in-house teams
- Managing client relationships and ensuring SLAs are met
- Driving performance, quality, and efficiency across all customer service channels
- Implementing and optimizing customer service technologies and processes
- Leading, mentoring, and developing high-performing teams
- Analyzing customer interaction data to identify trends and opportunities for improvement
- Managing vendor relationships and ensuring seamless service delivery
Why Keeta?
- Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
- Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
- Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.
What We're Looking For
- 5+ years of experience in customer service management (multi-channel preferred)
- Proven expertise in managing both in-house and outsourced teams
- Strong leadership, problem-solving, and decision-making skills
- Proficiency in customer service technologies, CRM systems & COPC standards
- Experience in budget management, data analysis & performance reporting
- Ability to thrive in a fast-paced, dynamic environment
Location: Doha, Qatar
If you're ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that's redefining service excellence!
Customer Service Delivery Manager
Posted 10 days ago
Job Viewed
Job Description
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Customer service delivery manager
Posted today
Job Viewed
Job Description
Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
What You’ll Do
Overseeing service delivery for both BPO and in-house teams
Managing client relationships and ensuring SLAs are met
Driving performance, quality, and efficiency across all customer service channels
Implementing and optimizing customer service technologies and processes
Leading, mentoring, and developing high-performing teams
Analyzing customer interaction data to identify trends and opportunities for improvement
Managing vendor relationships and ensuring seamless service delivery
Why Keeta?
Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.
What We’re Looking For
5+ years of experience in customer service management (multi-channel preferred)
Proven expertise in managing both in-house and outsourced teams
Strong leadership, problem-solving, and decision-making skills
Proficiency in customer service technologies, CRM systems & COPC standards
Experience in budget management, data analysis & performance reporting
Ability to thrive in a fast-paced, dynamic environment
Location: Doha, Qatar
If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!#J-18808-Ljbffr
Service Delivery Director
Posted 3 days ago
Job Viewed
Job Description
Talent Leaders is mandated by one of our very prestigious clients in Qatar to headhunt an experienced Director – Service Delivery. The ideal candidate will bring a proven track record of leading complex IT service environments, driving operational excellence, and delivering exceptional client satisfaction across a diverse technology portfolio.
Key Responsibilities
Oversee end-to-end service delivery for enterprise IT operations including infrastructure, cloud, cybersecurity, and applications
Lead IT operations, managed services, and project delivery within defined SLAs and contractual frameworks
Ensure consistent service quality through ITSM best practices, continuous improvement strategies, and operational governance
Act as a strategic partner to enterprise clients, managing escalations and delivering executive-level service performance reporting
Drive transformation initiatives including cloud adoption, automation, cost optimization, and service modernization
Build and lead high-performing delivery teams, including service delivery managers and technical leads
Maintain risk, incident, and change management controls aligned with industry standards
Collaborate with technical, commercial, and PMO teams to ensure service alignment with business objectives
Develop governance mechanisms and client engagement models for senior-level reporting and strategic planning
Utilize digital operations platforms, AI-driven monitoring, and intelligent automation to enhance proactive service management
Required Skills & Experience
Minimum 15 years of experience in IT services, with at least 5–7 years in a senior leadership role within service delivery or IT operations
Proven expertise in managing multi-tower service delivery environments across infrastructure, cloud (Azure, AWS), cybersecurity, and applications
Strong experience with ITSM tools such as ServiceNow, BMC, or Remedy, and deep knowledge of SLA/KPI governance
Hands-on experience working in highly regulated or compliance-driven sectors such as government, BFSI, or healthcare is highly desirable
Excellent leadership, stakeholder management, and executive communication skills
Demonstrated ability to lead service transitions, client onboarding, and operational transformation programs
Mandatory certification in ITIL v3 or v4; PMP, Six Sigma, or COBIT certifications will be advantageous
Exposure to ISO 2000/27001 environments and audit practices is a plus
Key Personal Attributes
Visionary and strategic leadership style with a results-driven approach
Ability to manage large-scale teams, shifting priorities, and demanding client environments
Collaborative mindset with a focus on innovation, people development, and client partnership
Strong problem-solving, negotiation, and decision-making skills
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Service Delivery Director
Posted 10 days ago
Job Viewed
Job Description
Lead IT operations, managed services, and project delivery within defined SLAs and contractual frameworks
Ensure consistent service quality through ITSM best practices, continuous improvement strategies, and operational governance
Act as a strategic partner to enterprise clients, managing escalations and delivering executive-level service performance reporting
Drive transformation initiatives including cloud adoption, automation, cost optimization, and service modernization
Build and lead high-performing delivery teams, including service delivery managers and technical leads
Maintain risk, incident, and change management controls aligned with industry standards
Collaborate with technical, commercial, and PMO teams to ensure service alignment with business objectives
Develop governance mechanisms and client engagement models for senior-level reporting and strategic planning
Utilize digital operations platforms, AI-driven monitoring, and intelligent automation to enhance proactive service management
Required Skills & Experience Minimum 15 years of experience in IT services, with at least 5–7 years in a senior leadership role within service delivery or IT operations
Proven expertise in managing multi-tower service delivery environments across infrastructure, cloud (Azure, AWS), cybersecurity, and applications
Strong experience with ITSM tools such as ServiceNow, BMC, or Remedy, and deep knowledge of SLA/KPI governance
Hands-on experience working in highly regulated or compliance-driven sectors such as government, BFSI, or healthcare is highly desirable
Excellent leadership, stakeholder management, and executive communication skills
Demonstrated ability to lead service transitions, client onboarding, and operational transformation programs
Mandatory certification in ITIL v3 or v4; PMP, Six Sigma, or COBIT certifications will be advantageous
Exposure to ISO 2000/27001 environments and audit practices is a plus
Key Personal Attributes Visionary and strategic leadership style with a results-driven approach
Ability to manage large-scale teams, shifting priorities, and demanding client environments
Collaborative mindset with a focus on innovation, people development, and client partnership
Strong problem-solving, negotiation, and decision-making skills
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Manager Customer Service and Accessibility
Posted 2 days ago
Job Viewed
Job Description
Manager Customer Service and Accessibility . If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by: Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities. Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction. Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction. Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction. Manage, control and monitor the training programs (customer service & accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction. Qualifications About you: Relevant College or University qualification to min bachelor’s level or equivalent Minimum 6 years of relevant experience Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest. Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change. Strong people management, creates an empowering environment, encouraging individual ownership and initiative Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
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Manager Customer Service and Accessibility
Posted 8 days ago
Job Viewed
Job Description
Hamad International Airport is seeking a highly skilled and organized individual to join our team as
Manager Customer Service and Accessibility
. If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by :
Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities. Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction. Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction. Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction. Manage, control and monitor the training programs (customer service & accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.
Job Posting
Jul 28, 2025, 8:33:08 PM
About You
Relevant College or University qualification to min bachelor’s level or equivalent Minimum 8 years of relevant experience Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest. Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change. Strong people management, creates an empowering environment, encouraging individual ownership and initiative Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
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