44 Customer Service Manager jobs in Qatar

With over 130 years of experience in integrated water cycle management, we are an international benchmark with a presence in several countries across Africa, the Middle East, and Latin America. Aguas de Valencia Internacional is looking for committed professionals who wish to contribute to sustainable development and take on global challenges in water management. If you value teamwork, innovation, and want to make a positive impact on communities around the world, this is the ideal place to grow your career. We are currently looking for a:

Customer Service Manager Location:

Middle East The

Customer Service Manager

is responsible for: Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response. Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts. Supervising staff according to policies and procedures. Evaluating operations and maintenance of facilities, recommending and implementing improvements. Managing team performance, including training, supervision, and direction. Working on client premises and being available for emergency calls. Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions. Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system. Removing blockages within sewage networks, including manual and mechanical cleaning. Removing floodwater and rainwater using suction/jetting tankers and restoring sites. Let your career flow with us. Dive into shaping the future of water!

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We’re Hiring: Customer Service Delivery Manager

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.

Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!

What You’ll Do

• Overseeing service delivery for both BPO and in-house teams
• Managing client relationships and ensuring SLAs are met
• Driving performance, quality, and efficiency across all customer service channels
• Implementing and optimizing customer service technologies and processes
• Leading, mentoring, and developing high-performing teams
• Analyzing customer interaction data to identify trends and opportunities for improvement
• Managing vendor relationships and ensuring seamless service delivery

Why Keeta?

• Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
• Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
• Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.

What We’re Looking For

• 5+ years of experience in customer service management (multi-channel preferred)
• Proven expertise in managing both in-house and outsourced teams
• Strong leadership, problem-solving, and decision-making skills
• Proficiency in customer service technologies, CRM systems & COPC standards
• Experience in budget management, data analysis & performance reporting
• Ability to thrive in a fast-paced, dynamic environment

Location: Doha, Qatar

If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!

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We’re Hiring: Customer Service Delivery Manager Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia. Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you! What You’ll Do Overseeing service delivery for both BPO and in-house teams Managing client relationships and ensuring SLAs are met Driving performance, quality, and efficiency across all customer service channels Implementing and optimizing customer service technologies and processes Leading, mentoring, and developing high-performing teams Analyzing customer interaction data to identify trends and opportunities for improvement Managing vendor relationships and ensuring seamless service delivery Why Keeta? Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster. Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth. Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world. What We’re Looking For 5+ years of experience in customer service management (multi-channel preferred) Proven expertise in managing both in-house and outsourced teams Strong leadership, problem-solving, and decision-making skills Proficiency in customer service technologies, CRM systems & COPC standards Experience in budget management, data analysis & performance reporting Ability to thrive in a fast-paced, dynamic environment Location: Doha, Qatar If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!

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Job Overview

Job Title: Client Services Lead

Location: Doha, Qatar

Job Responsibilities

Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The Job Responsibilities Include, But Are Not Limited To

• Supervising daily operations of the helpdesk/client systems team
• Conflict management
• Assigning tasks and priorities among the team
• Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
• Provide system support to clients operating on the network/domain;
• Configure client level software, modify software configuration, and perform basic configuration management functions;
• Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;
• Install equipment IAW AFCENT and SPIN-C directives;
• Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
• Periodically review the organization's needs for computer resources and validate computer equipment requirements;
• Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
• Implement client workstation software patches, security fixes, and service releases according to local instructions
• Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans;
• Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions.
• Establish, manage and maintain equipment accountability (inventory/positive control) toinclude the tracking of assets from initial acquisition, during removal/replacement/repair,and through final disposition;
• Ensure accounts are inventoried to validate the possession, location and quantity ofaccountable assets annually, and conduct out of cycle inventories as required;
• Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required;
• Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system;
• Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory;Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property;
• Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities;
• Assist with the tracking and management of COTS licenses, warranties, service levelagreements renewals for equipment and software;
• Analyze and recommend updates, enhancements or replacements to extend the life orimprove reliability of equipment;
• When property is identified as excess and unserviceable, report the property to theappointed government representative for disposition instructions;
• Prepare assets for and assist with asset final destruction and disposal;
• Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe;
• Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.);
• Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; repor discrepancies to government technical representative;
• Brief leadership
• Global travel up to 10%
• Other duties as required
  
  

Minimum Qualifications

• Active, in-scope US Government issued Secret clearance with eligibility.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher
  
  

General Experience

• 3 years of experience managing a team of at least 5 personnel
• Responding to help desk tickets and resolving technical issues for hardware, software, and network systems
• Providing support for operating systems(Windows, macOS, Linux) and common software applications
• Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues
• Assisting end-users with systme logins, password resets and account management.
  
  

Education

• Associates degree in Computer Science or related field; or 2+ years' experience in Computer/IT hardware support or related field
  
  

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Defense and Space Manufacturing

Referrals increase your chances of interviewing at Trace Systems Inc. by 2x

Guest Experience Expert (Guest Relations Agent) Barbershop Assistant (Beauty Therapy and Reception)

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Get AI-powered advice on this job and more exclusive features. Job Overview

Job Title:

Client Services Lead

Location:

Doha, Qatar

Job Responsibilities

Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The Job Responsibilities Include, But Are Not Limited To

Supervising daily operations of the helpdesk/client systems team Conflict management Assigning tasks and priorities among the team Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs; Provide system support to clients operating on the network/domain; Configure client level software, modify software configuration, and perform basic configuration management functions; Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems; Install equipment IAW AFCENT and SPIN-C directives; Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions; Periodically review the organization's needs for computer resources and validate computer equipment requirements; Promote user awareness concerning unauthorized or illegal use of computer hardware and software; Implement client workstation software patches, security fixes, and service releases according to local instructions Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans; Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions. Establish, manage and maintain equipment accountability (inventory/positive control) toinclude the tracking of assets from initial acquisition, during removal/replacement/repair,and through final disposition; Ensure accounts are inventoried to validate the possession, location and quantity ofaccountable assets annually, and conduct out of cycle inventories as required; Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required; Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system; Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory;Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property; Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities; Assist with the tracking and management of COTS licenses, warranties, service levelagreements renewals for equipment and software; Analyze and recommend updates, enhancements or replacements to extend the life orimprove reliability of equipment; When property is identified as excess and unserviceable, report the property to theappointed government representative for disposition instructions; Prepare assets for and assist with asset final destruction and disposal; Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe; Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.); Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; repor discrepancies to government technical representative; Brief leadership Global travel up to 10% Other duties as required

Minimum Qualifications

Active, in-scope US Government issued Secret clearance with eligibility. Due to the nature of the work and contract requirements, US Citizenship is required. DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher

General Experience

3 years of experience managing a team of at least 5 personnel Responding to help desk tickets and resolving technical issues for hardware, software, and network systems Providing support for operating systems(Windows, macOS, Linux) and common software applications Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues Assisting end-users with systme logins, password resets and account management.

Education

Associates degree in Computer Science or related field; or 2+ years' experience in Computer/IT hardware support or related field

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply:

We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Other Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at Trace Systems Inc. by 2x Guest Experience Expert (Guest Relations Agent)

Barbershop Assistant (Beauty Therapy and Reception)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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• Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head
• Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries
• Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received
• Assist the other departments in investigating and resolving transaction related queries
• Identify ways of improving client service and recommend them to the Team Leader / General Manager
• Make outbound calls for Sales/ Business Development by generating leads and fixing appointments
• Must keep frequent contact with Correspondent bank's Customer support wing, Relationship, Finance and Treasury
• Interact with Customers and assist them for resolving their respective queries
• Assisting other departments to get responses from Correspondent Banks for their respective tasks
• Utilizing software, databases, and tools appropriately
  
  

Requirements

• Must be a graduate as a minimum
• Minimum two year's customer service experience within a service industry
• High standard of accuracy and attention to detail
• Exceptional customer service skills
• Good telephone etiquette
• Ability to effectively prioritize and execute tasks in a high-pressured environment
• Proven team player
• Strong written and oral communication skills
• Must be able to speak fluent English language
• Ability to speak Hindi, Urdu and/or Bengali will be an added advantage
  
  

Benefits

• Annual leave (30 days)
• Annual ticket to country of origin

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• Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head.
• Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries.
• Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received.
• Assist the other departments in investigating and resolving transaction related queries.
• Identify ways of improving client service and recommend them to the Team Leader / General Manager.
• Make outbound calls for Sales/ Business Development by generating leads and fixing appointments.
• Must keep frequent contact with Correspondent bank’s Customer support wing, Relationship, Finance and Treasury.
• Interact with Customers and assist them for resolving their respective queries.
• Assisting other departments to get responses from Correspondent Banks for their respective tasks.
• Utilizing software, databases, and tools appropriately

• Must be a graduate as a minimum.
• Minimum two year’s customer service experience within a service industry.
• High standard of accuracy and attention to detail
• Exceptional customer service skills
• Good telephone etiquette
• Ability to effectively prioritize and execute tasks in a high-pressured environment
• Proven team player
• Strong written and oral communication skills
• Must be able to speak fluent English language
• Ability to speak Hindi, Urdu and/or Bengali will be an added advantage

- Annual leave (30 days)

- Annual ticket to country of origin

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Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received Assist the other departments in investigating and resolving transaction related queries Identify ways of improving client service and recommend them to the Team Leader / General Manager Make outbound calls for Sales/ Business Development by generating leads and fixing appointments Must keep frequent contact with Correspondent bank's Customer support wing, Relationship, Finance and Treasury Interact with Customers and assist them for resolving their respective queries Assisting other departments to get responses from Correspondent Banks for their respective tasks Utilizing software, databases, and tools appropriately

Requirements

Must be a graduate as a minimum Minimum two year's customer service experience within a service industry High standard of accuracy and attention to detail Exceptional customer service skills Good telephone etiquette Ability to effectively prioritize and execute tasks in a high-pressured environment Proven team player Strong written and oral communication skills Must be able to speak fluent English language Ability to speak Hindi, Urdu and/or Bengali will be an added advantage

Benefits

Annual leave (30 days) Annual ticket to country of origin

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Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head. Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries. Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received. Assist the other departments in investigating and resolving transaction related queries. Identify ways of improving client service and recommend them to the Team Leader / General Manager. Make outbound calls for Sales/ Business Development by generating leads and fixing appointments. Must keep frequent contact with Correspondent bank’s Customer support wing, Relationship, Finance and Treasury. Interact with Customers and assist them for resolving their respective queries. Assisting other departments to get responses from Correspondent Banks for their respective tasks. Utilizing software, databases, and tools appropriately Must be a graduate as a minimum. Minimum two year’s customer service experience within a service industry. High standard of accuracy and attention to detail Exceptional customer service skills Good telephone etiquette Ability to effectively prioritize and execute tasks in a high-pressured environment Proven team player Strong written and oral communication skills Must be able to speak fluent English language Ability to speak Hindi, Urdu and/or Bengali will be an added advantage - Annual leave (30 days) - Annual ticket to country of origin

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