94 Callcenter jobs in Qatar

Call Center Agent

Doha, Doha Alawadi Enterprises Group

Posted today

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Job Description

**Key Responsibilities**:

- Verify order details to ensure accuracy and completeness.
- Enter order information into the company’s order management system.
- Confirm order details with customers, including delivery dates and special instructions.
- Monitor the status of customer orders and deliveries.
- Communicate with logistics and delivery teams to ensure timely and accurate delivery of orders.
- Provide customers with updates on the status of their deliveries.
- Resolve any delivery-related issues or delays, ensuring customer satisfaction.
- Address customer inquiries and concerns in a professional and courteous manner.
- Maintain a thorough understanding of the company’s products and services to provide accurate information to customers.
- Handle customer complaints and escalate issues as necessary to ensure a positive resolution.
- Develop and maintain strong customer relationships to foster repeat business.
- Maintain accurate records of customer interactions, orders, and follow-ups.
- Prepare and distribute reports on order status, delivery performance, and customer feedback.
- Identify trends and areas for improvement in the order-taking and delivery process.
- Work closely with sales, logistics, and warehouse teams to coordinate order fulfillment and delivery.
- Participate in team meetings and training sessions to stay updated on product knowledge, company policies, and best practices.

Pay: QAR2,500.00 - QAR3,000.00 per month
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Call Center Agent - Banking

Doha, Doha ECCO Gulf Majorel Qatar

Posted 3 days ago

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Job Description

Required Profile

We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:

  • Previous experience in a call center or customer service role, preferably in the banking industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work under pressure and handle challenging situations calmly.
  • Proficiency in using computer systems and software applications.
  • Fluency in English; knowledge of Arabic is a plus.
Job Description

Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:

  • Handling inbound and outbound calls related to banking inquiries and services.
  • Providing accurate information and solutions to customer queries.
  • Maintaining customer records by updating account information.
  • Resolving customer complaints efficiently and effectively.
  • Collaborating with team members to improve customer service processes.
  • Adhering to all company policies and procedures.
Offer

ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:

  • Competitive salary and performance-based incentives.
  • Comprehensive health insurance coverage.
  • Paid time off and holiday benefits.
  • Continuous training and professional development opportunities.
  • Supportive and collaborative team culture.
  • Employee wellness programs.

Join us and be part of a team that values excellence and customer satisfaction.

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Call Center Agent - Banking

Doha, Doha ECCO Gulf WLL

Posted 5 days ago

Job Viewed

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Job Description

Required Profile

We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:

  • Previous experience in a call center or customer service role, preferably in the banking industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work under pressure and handle challenging situations calmly.
  • Proficiency in using computer systems and software applications.
  • Fluency in English; knowledge of Arabic is a plus.
Job Description

Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:

  • Handling inbound and outbound calls related to banking inquiries and services.
  • Providing accurate information and solutions to customer queries.
  • Maintaining customer records by updating account information.
  • Resolving customer complaints efficiently and effectively.
  • Collaborating with team members to improve customer service processes.
  • Adhering to all company policies and procedures.
Offer

ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:

  • Competitive salary and performance-based incentives.
  • Comprehensive health insurance coverage.
  • Paid time off and holiday benefits.
  • Continuous training and professional development opportunities.
  • Supportive and collaborative team culture.
  • Employee wellness programs.

Join us and be part of a team that values excellence and customer satisfaction.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Call Center Agent - Banking

Doha, Doha ECCO Gulf WLL

Posted 5 days ago

Job Viewed

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Job Description

Required Profile

We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications: Previous experience in a call center or customer service role, preferably in the banking industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work under pressure and handle challenging situations calmly. Proficiency in using computer systems and software applications. Fluency in English; knowledge of Arabic is a plus. Job Description

Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include: Handling inbound and outbound calls related to banking inquiries and services. Providing accurate information and solutions to customer queries. Maintaining customer records by updating account information. Resolving customer complaints efficiently and effectively. Collaborating with team members to improve customer service processes. Adhering to all company policies and procedures. Offer

ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes: Competitive salary and performance-based incentives. Comprehensive health insurance coverage. Paid time off and holiday benefits. Continuous training and professional development opportunities. Supportive and collaborative team culture. Employee wellness programs. Join us and be part of a team that values excellence and customer satisfaction.

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This advertiser has chosen not to accept applicants from your region.

Help Desk/Communication Focal Point

GovCIO

Posted 2 days ago

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Job Description

Overview

GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position.

Responsibilities

Provide client-level help desk support. The contractor shall:

  1. Administer, maintain and load basic computer platform, software, firmware and hardware;
  2. Serve as the focal point for user issues and tracking;
  3. Be the first-level support for desktop and network issues;
  4. Escalate incidents that cannot be resolved to the NCC and then the NOSC;
  5. Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures;
  6. Administer job control and ticket flow.
Qualifications

High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret

Required Skills and Experience:

  • IAT-II Certification

One or more of the following:

  • MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified;
  • 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment;
  • Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support.

*Pending contract award

Company Overview

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Salary Range

The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Pay Range: USD $37,150.00 - USD $57,046.00 /Yr.

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Help Desk/Communication Focal Point

Doha, Doha GovCIO

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Overview

GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position. Responsibilities

Provide client-level help desk support. The contractor shall: Administer, maintain and load basic computer platform, software, firmware and hardware; Serve as the focal point for user issues and tracking; Be the first-level support for desktop and network issues; Escalate incidents that cannot be resolved to the NCC and then the NOSC; Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures; Administer job control and ticket flow. Qualifications

High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret Required Skills and Experience: IAT-II Certification One or more of the following: MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified; 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment; Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support. *Pending contract award Company Overview

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range

The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Pay Range: USD $37,150.00 - USD $57,046.00 /Yr.

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Help Desk Technical Support (Arabic Speaker & English Speaker)

Doha, Doha ECCO Gulf WLL

Posted 15 days ago

Job Viewed

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Job Description

Overview

In this role, you will provide technical assistance, support, and maintenance for computer systems, software and hardware, and related environments by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.

Key Duties & Responsibilities
  • Candidate must know ITIL - ITSM framework process and experience
  • Provide helpdesk support and resolve problems to the end user's satisfaction
  • Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"
  • Report issues to the Service Desk for escalation
  • Follow the internal standard policy and procedure, keep update all Documentation
  • Utilize and maintain the helpdesk tracking software for maintaining inventory of all equipment, hardware, and software licenses as well as must know end of life products
  • Assist with onboarding of new users
  • Install, test, and configure new workstation devices, peripheral equipment and software
  • Perform timely workstation hardware devices and software upgrades as required
  • Well knowledge/experience with Windows clients & MAC clients, basic knowledge for Windows servers and Linux
  • Well knowledge/experience with Office 365 products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project management
  • Mail configuration for end users; Outlook configuration; domain users and non-domain users; and corporate email configuration
  • Support for all types of mobile devices (phones, tablets, iPad); corporate email configuration and Wi-Fi setup
  • Local & Network printer setup
  • Meeting room setup for conference & meeting; familiarity with conference software (e.g., Skype) and how to use smart TV, etc.
  • IP phone configuration support
  • All Adobe products basic knowledge (Adobe Reader, Adobe Creative Cloud, Flash Player)
  • Strong knowledge of Antivirus or Endpoint security
  • During offboarding, back up user data
  • CCTV management
  • Understand network VLAN & subnetting
  • Basic experience with Java product knowledge
  • Multiple browser experience
  • Willingness to stay late for tasks or pending work as required
  • Access control system knowledge: creating users and adding permissions
  • Hands-on experience with troubleshooting and training other staff
  • Writing, editing, and revising training manuals for new and updated software and hardware
  • Requesting feedback and/or monitoring calls and other methods to improve training methods
  • Running reports to analyze common complaints and problems
Qualifications
  • Educational certification bachelor's degree in computer sciences
  • 3-5 Years of Experience
  • Certification in the same field (Preferable)
This advertiser has chosen not to accept applicants from your region.
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Help Desk Technical Support (Arabic Speaker & English Speaker)

Doha, Doha ECCO Gulf Majorel Qatar

Posted 6 days ago

Job Viewed

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Job Description

Summary

In this role, you will provide technical assistance, support, maintenance to related of the computer system, software and hardware, environment by analysing requirements, resolving problems, installing hardware and software solutions and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.

Key Duties & Responsibilities
  1. Candidate must know ITIL - ITSM framework process and experience
  2. Provide helpdesk support and resolve problems to the end user’s satisfaction
  3. Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat”
  4. Report issues to the Service Desk for escalation
  5. Follow the internal standard policy and procedure keep update all Documentation
  6. Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment, hardware’s, and software’s licenses as well as must know end of life products
  7. Assist with onboarding of new users
  8. Install, test, and configure new workstations devices peripheral equipment and software
  9. Perform timely workstation hardware devices and software upgrades as required
  10. Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows servers and Linux
  11. Well knowledge experienced Office 365, products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project mgmt
  12. Mail configuration for end users, Outlook configuration, domain users and non-domain users
  13. Require support for all types of mobile devices (phones, tablets, iPad) work with corporate email configuration & Wi-Fi setup
  14. Local & network printers: setup knowledge
  15. Meeting room setup for conference & meetings, knowledge of conference software (e.g., Skype) and smart TV usage
  16. IP phone configuration support
  17. All Adobe products basic knowledge (Adobe Reader, Adobe Creative Cloud, Flash Player)
  18. Well knowledge antivirus or endpoint security
  19. During offboard, back up user data
  20. CCTV management
  21. Understand network VLANs & subnetting
  22. Basic Java product knowledge
  23. Experience with multiple browsers
  24. Willing to stay late for emergency tasks or pending work when required
  25. Access control system: creating users and assigning permissions
  26. Hands-on experience with troubleshooting tools and training other staff on troubleshooting and diagnosing problems
  27. Writing, editing, and revising training manuals for new and updated software and hardware
  28. Requesting feedback and monitoring calls to improve training methods
  29. Running reports to analyze common complaints and problems
Education Qualification
  • Educational certification: bachelor’s degree in computer sciences
  • 3-5 years of experience
  • Certification in the same field (preferable)

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Help Desk Technical Support (Arabic Speaker & English Speaker)

Doha, Doha ECCO Gulf WLL

Posted 15 days ago

Job Viewed

Tap Again To Close

Job Description

Overview

In this role, you will provide technical assistance, support, and maintenance for computer systems, software and hardware, and related environments by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.

Key Duties & Responsibilities
  • Candidate must know ITIL - ITSM framework process and experience
  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat”
  • Report issues to the Service Desk for escalation
  • Follow the internal standard policy and procedure, keep update all Documentation
  • Utilize and maintain the helpdesk tracking software for maintaining inventory of all equipment, hardware, and software licenses as well as must know end of life products
  • Assist with onboarding of new users
  • Install, test, and configure new workstation devices, peripheral equipment and software
  • Perform timely workstation hardware devices and software upgrades as required
  • Well knowledge/experience with Windows clients & MAC clients, basic knowledge for Windows servers and Linux
  • Well knowledge/experience with Office 365 products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project management
  • Mail configuration for end users; Outlook configuration; domain users and non-domain users; and corporate email configuration
  • Support for all types of mobile devices (phones, tablets, iPad); corporate email configuration and Wi-Fi setup
  • Local & Network printer setup
  • Meeting room setup for conference & meeting; familiarity with conference software (e.g., Skype) and how to use smart TV, etc.
  • IP phone configuration support
  • All Adobe products basic knowledge (Adobe Reader, Adobe Creative Cloud, Flash Player)
  • Strong knowledge of Antivirus or Endpoint security
  • During offboarding, back up user data
  • CCTV management
  • Understand network VLAN & subnetting
  • Basic experience with Java product knowledge
  • Multiple browser experience
  • Willingness to stay late for tasks or pending work as required
  • Access control system knowledge: creating users and adding permissions
  • Hands-on experience with troubleshooting and training other staff
  • Writing, editing, and revising training manuals for new and updated software and hardware
  • Requesting feedback and/or monitoring calls and other methods to improve training methods
  • Running reports to analyze common complaints and problems
Qualifications
  • Educational certification bachelor’s degree in computer sciences
  • 3-5 Years of Experience
  • Certification in the same field (Preferable)

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This advertiser has chosen not to accept applicants from your region.

Help Desk Technical Support (Arabic Speaker & English Speaker)

Doha, Doha ECCO Gulf Majorel Qatar

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

Summary

In this role, you will provide technical assistance, support, maintenance to related of the computer system, software and hardware, environment by analysing requirements, resolving problems, installing hardware and software solutions and supporting the internal IT Helpdesk. You will be responsible for administration and internal support. Key Duties & Responsibilities

Candidate must know ITIL - ITSM framework process and experience Provide helpdesk support and resolve problems to the end user’s satisfaction Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat” Report issues to the Service Desk for escalation Follow the internal standard policy and procedure keep update all Documentation Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment, hardware’s, and software’s licenses as well as must know end of life products Assist with onboarding of new users Install, test, and configure new workstations devices peripheral equipment and software Perform timely workstation hardware devices and software upgrades as required Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows servers and Linux Well knowledge experienced Office 365, products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project mgmt Mail configuration for end users, Outlook configuration, domain users and non-domain users Require support for all types of mobile devices (phones, tablets, iPad) work with corporate email configuration & Wi-Fi setup Local & network printers: setup knowledge Meeting room setup for conference & meetings, knowledge of conference software (e.g., Skype) and smart TV usage IP phone configuration support All Adobe products basic knowledge (Adobe Reader, Adobe Creative Cloud, Flash Player) Well knowledge antivirus or endpoint security During offboard, back up user data CCTV management Understand network VLANs & subnetting Basic Java product knowledge Experience with multiple browsers Willing to stay late for emergency tasks or pending work when required Access control system: creating users and assigning permissions Hands-on experience with troubleshooting tools and training other staff on troubleshooting and diagnosing problems Writing, editing, and revising training manuals for new and updated software and hardware Requesting feedback and monitoring calls to improve training methods Running reports to analyze common complaints and problems Education Qualification

Educational certification: bachelor’s degree in computer sciences 3-5 years of experience Certification in the same field (preferable)

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