71 Customer Support jobs in Qatar
I.t Customer Support
Doha, Doha
Ertibat Technology Solutions
Posted today
Job Viewed
Job Description
Ertibat Technology Solutions (ETS) was established with the aim of becoming a major provider in the IT Industry in Qatar. With the founding staff having more than twenty years of experience in the Information Technology field, ETS commenced its business under the umbrella of Ertibat International
Issue Resolution: Diagnose and resolve software problems by analyzing system logs, conducting research, and utilizing available resources. Provide step-by-step instructions or guidance to customers to help them overcome software-related challenges.
Troubleshooting: Identify and troubleshoot hardware and software compatibility issues that may affect the functionality of the POS system. Collaborate with other IT teams, such as hardware support or software development, to resolve complex issues.
Documentation: Create and update technical documentation, including FAQs, user guides, and knowledge base articles, to assist customers in self-solving common issues and to improve the efficiency of the support process.
Escalation Management: Prioritize and escalate unresolved issues to appropriate teams or higher-level support, ensuring timely resolution of critical customer concerns.
Customer Training: Conduct training sessions or provide remote assistance to customers on using the POS software effectively, including new feature introductions and software updates.
Quality Assurance: Test and validate software updates, patches, or bug fixes before they are released to customers. Provide feedback to the development team regarding the performance, usability, and overall quality of the software.
Customer Feedback: Actively gather customer feedback and suggestions, identifying trends or recurring issues. Share feedback with the product development team to contribute to software improvements and enhancements.
Issue Resolution: Diagnose and resolve software problems by analyzing system logs, conducting research, and utilizing available resources. Provide step-by-step instructions or guidance to customers to help them overcome software-related challenges.
Troubleshooting: Identify and troubleshoot hardware and software compatibility issues that may affect the functionality of the POS system. Collaborate with other IT teams, such as hardware support or software development, to resolve complex issues.
Documentation: Create and update technical documentation, including FAQs, user guides, and knowledge base articles, to assist customers in self-solving common issues and to improve the efficiency of the support process.
Escalation Management: Prioritize and escalate unresolved issues to appropriate teams or higher-level support, ensuring timely resolution of critical customer concerns.
Customer Training: Conduct training sessions or provide remote assistance to customers on using the POS software effectively, including new feature introductions and software updates.
Quality Assurance: Test and validate software updates, patches, or bug fixes before they are released to customers. Provide feedback to the development team regarding the performance, usability, and overall quality of the software.
Customer Feedback: Actively gather customer feedback and suggestions, identifying trends or recurring issues. Share feedback with the product development team to contribute to software improvements and enhancements.
This advertiser has chosen not to accept applicants from your region.
0
I.t Customer Support
Doha, Doha
Ertibat Technology Solutions
Posted today
Job Viewed
Job Description
Ertibat Technology Solutions (ETS) was established with the aim of becoming a major provider in the IT Industry in Qatar. With the founding staff having more than twenty years of experience in the Information Technology field, ETS commenced its business under the umbrella of Ertibat International
Issue Resolution: Diagnose and resolve software problems by analyzing system logs, conducting research, and utilizing available resources. Provide step-by-step instructions or guidance to customers to help them overcome software-related challenges.
Troubleshooting: Identify and troubleshoot hardware and software compatibility issues that may affect the functionality of the POS system. Collaborate with other IT teams, such as hardware support or software development, to resolve complex issues.
Documentation: Create and update technical documentation, including FAQs, user guides, and knowledge base articles, to assist customers in self-solving common issues and to improve the efficiency of the support process.
Escalation Management: Prioritize and escalate unresolved issues to appropriate teams or higher-level support, ensuring timely resolution of critical customer concerns.
Customer Training: Conduct training sessions or provide remote assistance to customers on using the POS software effectively, including new feature introductions and software updates.
Quality Assurance: Test and validate software updates, patches, or bug fixes before they are released to customers. Provide feedback to the development team regarding the performance, usability, and overall quality of the software.
Customer Feedback: Actively gather customer feedback and suggestions, identifying trends or recurring issues. Share feedback with the product development team to contribute to software improvements and enhancements.
Issue Resolution: Diagnose and resolve software problems by analyzing system logs, conducting research, and utilizing available resources. Provide step-by-step instructions or guidance to customers to help them overcome software-related challenges.
Troubleshooting: Identify and troubleshoot hardware and software compatibility issues that may affect the functionality of the POS system. Collaborate with other IT teams, such as hardware support or software development, to resolve complex issues.
Documentation: Create and update technical documentation, including FAQs, user guides, and knowledge base articles, to assist customers in self-solving common issues and to improve the efficiency of the support process.
Escalation Management: Prioritize and escalate unresolved issues to appropriate teams or higher-level support, ensuring timely resolution of critical customer concerns.
Customer Training: Conduct training sessions or provide remote assistance to customers on using the POS software effectively, including new feature introductions and software updates.
Quality Assurance: Test and validate software updates, patches, or bug fixes before they are released to customers. Provide feedback to the development team regarding the performance, usability, and overall quality of the software.
Customer Feedback: Actively gather customer feedback and suggestions, identifying trends or recurring issues. Share feedback with the product development team to contribute to software improvements and enhancements.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Engineer- Infrastructure
Doha, Doha
TAT IT Technolgies
Posted 24 days ago
Job Viewed
Job Description
We have an urgent requirement for Customer Support Engineer- Infrastructure with our client-based Doha,Qatar
Key Responsibilities
Key Responsibilities
- Carry out implementation of Microsoft core enterprise solutions for on-premise, cloud or hybrid setup as assigned for a project execution.
- Carry out implementation and support services for other non-Microsoft solutions such as virtualization, hyper converged, data protection and IT management solutions.
- Build quality project documents such as project plan, high level design, low level design, statement of work, as-built, configuration and other documents required for the project.
- Attend to technical meetings and site surveys at customer sites and provide the report of such activities to the immediate superior, project manager and business unit head.
- Coordinate and report project status updates with Project Manager and Team Leads, and customer Project Manager whenever directed.
- Lead the other customer support engineer(s) that belong to the same project and coordinate with other team members such as Implementation Team Lead and Support Team Lead.
- Meet project deadlines in terms of project document submissions, implementation timelines and project closures which may require working in extended hours or weekends.
- Communicate and coordinate with Product Technology Vendors with regards to projects and presales activities including maintaining a good relationship with the vendors.
- Carry out technical support and maintenance services as defined in Support Agreements and Service Level Agreements with the customer.
- Maintain support assignment records and update support tickets on a daily basis.
- Maintain vendor certifications up-to-date to meet Vendor Partnership level requirements.
- Maintain up-to-date knowledge of the latest products and solutions technology through vendor partner enablement and online trainings.
- Perform duties and responsibilities as directed by the IT Infrastructure Solutions Manager for presales engagements, project implementation and post sales activities.
- Assess customer environment for potential business opportunities and communicate such opportunities to the Immediate Superior and Business Unit heads.
- Maintain the company standard in performing quality work, documentations and procedures.
- Observe tidiness and be presentable in attending customer meetings and engagements.
- Observe good behavior at all times and adhere to company policies and procedures.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Engineer- Infrastructure
Doha, Doha
TAT IT Technolgies
Posted 24 days ago
Job Viewed
Job Description
We have an urgent requirement for Customer Support Engineer- Infrastructure with our client-based Doha,Qatar
Key Responsibilities
Carry out implementation of Microsoft core enterprise solutions for on-premise, cloud or hybrid setup as assigned for a project execution. Carry out implementation and support services for other non-Microsoft solutions such as virtualization, hyper converged, data protection and IT management solutions. Build quality project documents such as project plan, high level design, low level design, statement of work, as-built, configuration and other documents required for the project. Attend to technical meetings and site surveys at customer sites and provide the report of such activities to the immediate superior, project manager and business unit head. Coordinate and report project status updates with Project Manager and Team Leads, and customer Project Manager whenever directed. Lead the other customer support engineer(s) that belong to the same project and coordinate with other team members such as Implementation Team Lead and Support Team Lead. Meet project deadlines in terms of project document submissions, implementation timelines and project closures which may require working in extended hours or weekends. Communicate and coordinate with Product Technology Vendors with regards to projects and presales activities including maintaining a good relationship with the vendors. Carry out technical support and maintenance services as defined in Support Agreements and Service Level Agreements with the customer. Maintain support assignment records and update support tickets on a daily basis. Maintain vendor certifications up-to-date to meet Vendor Partnership level requirements. Maintain up-to-date knowledge of the latest products and solutions technology through vendor partner enablement and online trainings. Perform duties and responsibilities as directed by the IT Infrastructure Solutions Manager for presales engagements, project implementation and post sales activities. Assess customer environment for potential business opportunities and communicate such opportunities to the Immediate Superior and Business Unit heads. Maintain the company standard in performing quality work, documentations and procedures. Observe tidiness and be presentable in attending customer meetings and engagements. Observe good behavior at all times and adhere to company policies and procedures.
Skills: vendor management,it management solutions,infrastructure,hyper converged solutions,microsoft core enterprise solutions,customer,data protection,project documentation,technical support,virtualization,customer support #J-18808-Ljbffr
Key Responsibilities
Carry out implementation of Microsoft core enterprise solutions for on-premise, cloud or hybrid setup as assigned for a project execution. Carry out implementation and support services for other non-Microsoft solutions such as virtualization, hyper converged, data protection and IT management solutions. Build quality project documents such as project plan, high level design, low level design, statement of work, as-built, configuration and other documents required for the project. Attend to technical meetings and site surveys at customer sites and provide the report of such activities to the immediate superior, project manager and business unit head. Coordinate and report project status updates with Project Manager and Team Leads, and customer Project Manager whenever directed. Lead the other customer support engineer(s) that belong to the same project and coordinate with other team members such as Implementation Team Lead and Support Team Lead. Meet project deadlines in terms of project document submissions, implementation timelines and project closures which may require working in extended hours or weekends. Communicate and coordinate with Product Technology Vendors with regards to projects and presales activities including maintaining a good relationship with the vendors. Carry out technical support and maintenance services as defined in Support Agreements and Service Level Agreements with the customer. Maintain support assignment records and update support tickets on a daily basis. Maintain vendor certifications up-to-date to meet Vendor Partnership level requirements. Maintain up-to-date knowledge of the latest products and solutions technology through vendor partner enablement and online trainings. Perform duties and responsibilities as directed by the IT Infrastructure Solutions Manager for presales engagements, project implementation and post sales activities. Assess customer environment for potential business opportunities and communicate such opportunities to the Immediate Superior and Business Unit heads. Maintain the company standard in performing quality work, documentations and procedures. Observe tidiness and be presentable in attending customer meetings and engagements. Observe good behavior at all times and adhere to company policies and procedures.
Skills: vendor management,it management solutions,infrastructure,hyper converged solutions,microsoft core enterprise solutions,customer,data protection,project documentation,technical support,virtualization,customer support #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Customer support engineer- infrastructure
TAT IT Technolgies
Posted today
Job Viewed
Job Description
We have an urgent requirement for Customer Support Engineer- Infrastructure with our client-based Doha, QatarKey ResponsibilitiesCarry out implementation of Microsoft core enterprise solutions for on-premise, cloud or hybrid setup as assigned for a project execution.
Carry out implementation and support services for other non-Microsoft solutions such as virtualization, hyper converged, data protection and IT management solutions.
Build quality project documents such as project plan, high level design, low level design, statement of work, as-built, configuration and other documents required for the project.
Attend to technical meetings and site surveys at customer sites and provide the report of such activities to the immediate superior, project manager and business unit head.
Coordinate and report project status updates with Project Manager and Team Leads, and customer Project Manager whenever directed.
Lead the other customer support engineer(s) that belong to the same project and coordinate with other team members such as Implementation Team Lead and Support Team Lead.
Meet project deadlines in terms of project document submissions, implementation timelines and project closures which may require working in extended hours or weekends.
Communicate and coordinate with Product Technology Vendors with regards to projects and presales activities including maintaining a good relationship with the vendors.
Carry out technical support and maintenance services as defined in Support Agreements and Service Level Agreements with the customer.
Maintain support assignment records and update support tickets on a daily basis.
Maintain vendor certifications up-to-date to meet Vendor Partnership level requirements.
Maintain up-to-date knowledge of the latest products and solutions technology through vendor partner enablement and online trainings.
Perform duties and responsibilities as directed by the IT Infrastructure Solutions Manager for presales engagements, project implementation and post sales activities.
Assess customer environment for potential business opportunities and communicate such opportunities to the Immediate Superior and Business Unit heads.
Maintain the company standard in performing quality work, documentations and procedures.
Observe tidiness and be presentable in attending customer meetings and engagements.
Observe good behavior at all times and adhere to company policies and procedures.Skills: vendor management,it management solutions,infrastructure,hyper converged solutions,microsoft core enterprise solutions,customer,data protection,project documentation,technical support,virtualization,customer support
#J-18808-Ljbffr
Carry out implementation and support services for other non-Microsoft solutions such as virtualization, hyper converged, data protection and IT management solutions.
Build quality project documents such as project plan, high level design, low level design, statement of work, as-built, configuration and other documents required for the project.
Attend to technical meetings and site surveys at customer sites and provide the report of such activities to the immediate superior, project manager and business unit head.
Coordinate and report project status updates with Project Manager and Team Leads, and customer Project Manager whenever directed.
Lead the other customer support engineer(s) that belong to the same project and coordinate with other team members such as Implementation Team Lead and Support Team Lead.
Meet project deadlines in terms of project document submissions, implementation timelines and project closures which may require working in extended hours or weekends.
Communicate and coordinate with Product Technology Vendors with regards to projects and presales activities including maintaining a good relationship with the vendors.
Carry out technical support and maintenance services as defined in Support Agreements and Service Level Agreements with the customer.
Maintain support assignment records and update support tickets on a daily basis.
Maintain vendor certifications up-to-date to meet Vendor Partnership level requirements.
Maintain up-to-date knowledge of the latest products and solutions technology through vendor partner enablement and online trainings.
Perform duties and responsibilities as directed by the IT Infrastructure Solutions Manager for presales engagements, project implementation and post sales activities.
Assess customer environment for potential business opportunities and communicate such opportunities to the Immediate Superior and Business Unit heads.
Maintain the company standard in performing quality work, documentations and procedures.
Observe tidiness and be presentable in attending customer meetings and engagements.
Observe good behavior at all times and adhere to company policies and procedures.Skills: vendor management,it management solutions,infrastructure,hyper converged solutions,microsoft core enterprise solutions,customer,data protection,project documentation,technical support,virtualization,customer support
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Female - Customer Support Admin
Doha, Doha
Astrea Group Trading & Contracting W.L.L.
Posted today
Job Viewed
Job Description
You will provide administrative support for the smooth functioning of the department on a daily basis.
- You will undertake projects as directed by the Manager in order to support the daily operations.
- You will provide business documentation support to the Procurement department.
- You will answer calls from customers regarding orders and requests.
**Qualifications**
- **Excellent **written and spoken English communication skills is a must; preferably with call center experience
- Female
- Knowledgeable in MS office (Word, Excel, Powerpoint,.) preferred.
- Ability to work in a cross-culture environment.
- Excellent computer skills.
- Maintain confidentiality and self-discipline.
- Should be motivated, responsible, and focused.
**Salary**: To be discussed upon interview
COVID-19 considerations:
- All applicants / clients are required to wear a mask upon entry
- Sanitation readily available in the office
- Common areas are cleaned regularly
**Language**:
- highly-fluent English (required)
- You will undertake projects as directed by the Manager in order to support the daily operations.
- You will provide business documentation support to the Procurement department.
- You will answer calls from customers regarding orders and requests.
**Qualifications**
- **Excellent **written and spoken English communication skills is a must; preferably with call center experience
- Female
- Knowledgeable in MS office (Word, Excel, Powerpoint,.) preferred.
- Ability to work in a cross-culture environment.
- Excellent computer skills.
- Maintain confidentiality and self-discipline.
- Should be motivated, responsible, and focused.
**Salary**: To be discussed upon interview
COVID-19 considerations:
- All applicants / clients are required to wear a mask upon entry
- Sanitation readily available in the office
- Common areas are cleaned regularly
**Language**:
- highly-fluent English (required)
This advertiser has chosen not to accept applicants from your region.
5
Customer Support - M&D Engineer
Doha, Doha
GE Vernova Inc
Posted 1 day ago
Job Viewed
Job Description
Job Description Summary The M&D Engineer is the main contact to support Monitoring and Diagnostic products for the GULF cluster and occasionally in MENAT region.
He/She will capture customer and internal technical issues, create resolutions plans and assures completion to the customers satisfaction.Job Description
He/She will capture customer and internal technical issues, create resolutions plans and assures completion to the customers satisfaction.Job Description
What impact you’ll make
- Provide advanced application technical support to GULF customers in the utilization of supplied products through phone, email, remote desktop, and site visits if required.
- Provide clear articulation and prioritization of customer issues
- Perform detailed troubleshooting and data analysis
- Interface with all stakeholders to ensure completion of customer issues
- Full ownership on customer cases from inception to resolution.
- Repair cases management when work is executed by internal or external stakeholder.
What you’ll do
- Bachelor’s degree in electrical engineering and required technical experience of minimum 5 years in M&D.
- Full understanding of Dissolved Gas Analysis principles
- Fluent in English and preferably one other region-specific language.
- Experience in troubleshooting electrical, electronic, and mechanical systems.
- Exceptional interpersonal and written/verbal communication skills
- Must be able to wear all required personal protective equipment as required.
- Competency with MS Office
- Competency in GE Vernova M&D Equipment and Systems (MS 3000, DGA, Kelman, Hydran, Transport X etc) Commissioning, troubleshooting
What will make you stand out
- Experience with root cause analysis methodologies
- Previous experience with Industrial network protocols e. g. IEC 61850, DNP3, Modbus.
- Available to travel minimum 30% of the time
- Driving license for car.
Relocation Assistance Provided: Yes
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Engineer- Manage Engine
Doha, Doha
TAT IT Technolgies
Posted 6 days ago
Job Viewed
Job Description
Job Title: Customer Support Engineer - ManageEngine
Location: Qatar (Urgent Requirement)
Job Description & Responsibilities- Contribute to corporate training initiatives.
- Collaborate closely with the Sales team to advance sales deals.
- Demonstrate ManageEngine solutions to customers.
- Attend to customer support calls remotely or onsite.
- Train the Level 1 support team on various ManageEngine solutions through continuous training.
- Participate in scoping RFPs to support organizational goals.
- Engage in full deployment of solutions as per the defined scope of work.
- Assist in pre-sales activities.
- Support the sales team in creating technical proposals tailored to customer requirements.
- ManageEngine solutions
- Sales and customer support
- Solution deployment
- Corporate training
- RFP scoping
- Technical proposal creation
- Sales collaboration
This advertiser has chosen not to accept applicants from your region.
7
Customer Support - M&D Engineer
Doha, Doha
GE Vernova Inc
Posted today
Job Viewed
Job Description
Job Description Summary
The M&D Engineer is the main contact to support Monitoring and Diagnostic products for the GULF cluster and occasionally in MENAT region. He/She will capture customer and internal technical issues, create resolutions plans and assures completion to the customers satisfaction.
Job Description
What impact you’ll make Provide advanced application technical support to GULF customers in the utilization of supplied products through phone, email, remote desktop, and site visits if required. Provide clear articulation and prioritization of customer issues Perform detailed troubleshooting and data analysis Interface with all stakeholders to ensure completion of customer issues Full ownership on customer cases from inception to resolution. Repair cases management when work is executed by internal or external stakeholder. What you’ll do Bachelor’s degree in electrical engineering and required technical experience of minimum 5 years in M&D. Full understanding of Dissolved Gas Analysis principles Fluent in English and preferably one other region-specific language. Experience in troubleshooting electrical, electronic, and mechanical systems. Exceptional interpersonal and written/verbal communication skills Must be able to wear all required personal protective equipment as required. Competency with MS Office Competency in GE Vernova M&D Equipment and Systems ( MS 3000, DGA, Kelman, Hydran, Transport X etc)
Commissioning, troubleshooting What will make you stand out Experience with root cause analysis methodologies Previous experience with Industrial network protocols e. g. IEC 61850, DNP3, Modbus. Available to travel minimum 30% of the time Driving license for car. Additional Information
Relocation Assistance Provided:
Yes
#J-18808-Ljbffr
The M&D Engineer is the main contact to support Monitoring and Diagnostic products for the GULF cluster and occasionally in MENAT region. He/She will capture customer and internal technical issues, create resolutions plans and assures completion to the customers satisfaction.
Job Description
What impact you’ll make Provide advanced application technical support to GULF customers in the utilization of supplied products through phone, email, remote desktop, and site visits if required. Provide clear articulation and prioritization of customer issues Perform detailed troubleshooting and data analysis Interface with all stakeholders to ensure completion of customer issues Full ownership on customer cases from inception to resolution. Repair cases management when work is executed by internal or external stakeholder. What you’ll do Bachelor’s degree in electrical engineering and required technical experience of minimum 5 years in M&D. Full understanding of Dissolved Gas Analysis principles Fluent in English and preferably one other region-specific language. Experience in troubleshooting electrical, electronic, and mechanical systems. Exceptional interpersonal and written/verbal communication skills Must be able to wear all required personal protective equipment as required. Competency with MS Office Competency in GE Vernova M&D Equipment and Systems ( MS 3000, DGA, Kelman, Hydran, Transport X etc)
Commissioning, troubleshooting What will make you stand out Experience with root cause analysis methodologies Previous experience with Industrial network protocols e. g. IEC 61850, DNP3, Modbus. Available to travel minimum 30% of the time Driving license for car. Additional Information
Relocation Assistance Provided:
Yes
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Engineer- Manage Engine
Doha, Doha
TAT IT Technolgies
Posted 13 days ago
Job Viewed
Job Description
Job Title: Customer Support Engineer - ManageEngine Location: Qatar (Urgent Requirement)
Job Description & Responsibilities
Contribute to corporate training initiatives.
Collaborate closely with the Sales team to advance sales deals.
Demonstrate ManageEngine solutions to customers.
Attend to customer support calls remotely or onsite.
Train the Level 1 support team on various ManageEngine solutions through continuous training.
Participate in scoping RFPs to support organizational goals.
Engage in full deployment of solutions as per the defined scope of work.
Assist in pre-sales activities.
Support the sales team in creating technical proposals tailored to customer requirements.
Skills Required
ManageEngine solutions
Sales and customer support
Solution deployment
Corporate training
RFP scoping
Technical proposal creation
Sales collaboration
#J-18808-Ljbffr
Job Description & Responsibilities
Contribute to corporate training initiatives.
Collaborate closely with the Sales team to advance sales deals.
Demonstrate ManageEngine solutions to customers.
Attend to customer support calls remotely or onsite.
Train the Level 1 support team on various ManageEngine solutions through continuous training.
Participate in scoping RFPs to support organizational goals.
Engage in full deployment of solutions as per the defined scope of work.
Assist in pre-sales activities.
Support the sales team in creating technical proposals tailored to customer requirements.
Skills Required
ManageEngine solutions
Sales and customer support
Solution deployment
Corporate training
RFP scoping
Technical proposal creation
Sales collaboration
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
9