93 Customer Support jobs in Qatar

Segula Technologies is a global engineering leader in the energy, power, and oil and gas sectors, partnering with major industry players on flagship projects worldwide. From Front-End Engineering Design (FEED) to Engineering, Procurement, and Construction (EPC), Segula provides comprehensive solutions. A key focus is on decarbonization, reflecting its commitment to sustainable energy. With engineering centers in Italy, France, Germany, and Spain, Segula supports clients globally in nuclear, oil and gas, renewable energy, hydrogen, and hydro sectors, leveraging its long-standing market presence.

Why Join Segula Technologies?

By joining Segula, you will enter an international atmosphere, working with reputable players in the energy sector on their flagship projects. You will have access to a network of experienced engineers and managers who have been leaders in the industry for years. Our commitment to internal mobility offers you the chance to work on diverse projects across more than 30 countries, in various roles and responsibilities. In addition to the energy sector, you can explore opportunities in other industries where Segula is highly active, such as automotive, aerospace, and rail.

For more information:

We are seeking a Freelance Lead Project Engineer – In-Service Support (ISS) to join a Customer Logistic Support Program Management Team. This role is dedicated to the lifecycle management of naval vessels and requires on site presence in Doha, Qatar for a minimum of 2–3 years .

As the Lead Project Engineer ISS, you will be responsible for overseeing the technical aspects of the program throughout its full lifecycle. Your focus will be on ensuring the successful execution of maintenance activities related to marine systems and platform equipment, while ensuring compliance with contractual specifications and fostering strong technical collaboration with the Customer.

• Oversee and manage general program plans, ensuring alignment with contractual obligations and cost estimates.
• Serve as the technical point of contact for the Customer, managing technical meetings and supporting the evaluation of additional requests.
• Monitor compliance with technical requirements across all lifecycle phases of the vessels.
• Support the Project Manager in resolving variances, providing detailed corrective action plans and timeline estimations.
• Coordinate with suppliers of marine systems and platform equipment to ensure timely and quality delivery.
• Lead technical discussions and meetings with the Customer to resolve issues and maintain project alignment.

• Master’s degree in Naval Architecture and Marine Engineering or Mechanical Engineering.
• 3–5 years of experience in a similar role, preferably within complex project environments such as shipbuilding or defense sectors.
• In-depth knowledge of naval systems and machinery , as well as their associated technical documentation.
• Fluent in English , both written and spoken.
• Proficient in Microsoft Excel ; good working knowledge of Microsoft Project and SAP .
• Strong soft skills including flexibility, interpersonal communication, teamwork, problem-solving, financial awareness, and a goal-oriented mindset.

At SEGULA Technologies, diversity, equity, and inclusion are at the heart of our human resources policy. Our opportunities are open to everyone, regardless of gender, national origin or ethnicity, religious or sexual orientation, and disabilities.

GovCIO is currently hiring for Client Systems Technician Support. This position will be located in Qatar and will be an onsite position.

Provide client systems technical support. The contractor shall:

1. Provide Tier 1 support to resolve administrative and technical concerns with client/server devices;
2. Install, configure and operate client/server devices;
3. Provide OM&S of hardware and software;
4. Provide client and server support services IAW SPIN-C, AFI 17-100, AFMAN , AFGM policies, procedures, certification and acceptance processes and TO-site specific local policies and procedures;
5. Assist and provide continuity to the communications squadron’s automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer;
6. When requested, assist the unit EC with computer hardware and software inventories.

High School with 1 - 3 years (or commensurate experience). Clearance Required: Secret.

Required Skills and Experience:

• IAT-II Certification
• A+
• MCSA-Windows 10 or newer
• Must have 1-2 years’ practical experience in installation, repair, troubleshooting, and maintenance of communications systems or equipment; installing/deleting client-level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service releases of workstation.

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

The posted salary range is USD $40,690.00 - USD $59,609.00 /Yr.

Overview

Job title: Customer Service Supervisor

Location: Qatar - Doha

Closing date: 01-Oct-2025

Description - External: An exciting opportunity to join the Qatar Aircraft Catering Company. In this role you will be responsible for ensuring that flights are dispatched, loaded and hi-loaders depart as per the agreed dispatch schedule and galley-loading plan. Responsible to ensure that all functions carried out within HACCP (Hazard Analysis Critical Control Point) standards and ramp safety procedures by utilizing Service Delivery resources in proper way to cover all operational activities as per the agreed timeline with customers.

• Staff supervision, operational functions, uplift management, on-time performance, customer liaison, outstation communication to ensure that the business provided our customers with high standard service.
• Supervision and Handling of any complex, long haul, VIP, charter flights, as and when required by the operations in order to ensure that we handed over the catering order on time.
• Monitoring and adherence to Ramp Safety and Marshalling procedures of High Loaders while performing airside duties in order to ensure that the Service Delivery staffs is implementing the ramp safety requirements.
• Ensures no deviation in quality of service or customer standards by following the food safety procedures and the agreed standards between QACC and its customers.
• Coordinate implementation of actions plans in the event of operational emergencies/ Manpower requirement/Aircraft Changes/Hi Loader Technical issues.
• Prepare concise reports with facts and figures in case of flight delays/accident/incident or any operational Emergencies. Prepares management reports (e.g. attendance, HACCP, KPI’s and labor) as required.
• To complete any investigation of Customer/ Staff Complaints /Voyage Reports and other department’s complaint and suggest a preventive/corrective action to avoid recurrence.

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualifications - External

You should have at least a High School Qualification / Vocational Qualification /Diploma and 6 years of job related experience or Bachelor’s Degree and 4 years of job-related experience. It is highly beneficial if you have worked in a large catering environment or a five star hotel and have knowledge and adherence of HACCP Policy and Standard Quality Procedures.

• Computer Literate, with the knowledge of MS Office/Word/Excel.
• Good Communication in English (spoken and written).
• Ability to speak in Arabic will be an added advantage
• Effective Communication skill with internal and external Customers.
• Ability to work under pressure.
• Flexible in working hours.
• Knowledge of Food Safety and Airside Safety.
• Knowledge of Menu Specifications, Matrix and menu cycles.
• Airside driving experience.
• Time Management Skills.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

If you’re ready to transform how millions of global users connect, explore, and transact then apply now by uploading your CV and completing our quick application form.

Key Accountabilities

• Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs
• Build sustainable relationships and trust with customer through open and engaged communication model
• Well presented in terms of manners, dress, turnout and client attitude.
• Identify and assess client needs holistically at point of contact & deliver delightful experiences
• Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions.
• Generate sales leads at point of contact based on assessment of client needs.
• Provide accurate, valid and complete information by using the right tools & process
• Meet personal / customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Tracking customer experiences across online and offline channels.
• Collaborating with other Retail teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Developing feedback surveys
• Scheduling in-person and video meetings with customers & prospects as and when needed.
• Thinking of ways to show appreciation for loyal clients and improving overall brand experience

Bachelor degree or equivalent

Key Accountabilities

• Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs
• Build sustainable relationships and trust with customer through open and engaged communication model
• Well presented in terms of manners, dress, turnout and client attitude.
• Identify and assess client needs holistically at point of contact & deliver delightful experiences
• Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions.
• Generate sales leads at point of contact based on assessment of client needs.
• Provide accurate, valid and complete information by using the right tools & process
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Tracking customer experiences across online and offline channels.
• Collaborating with other Retail teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Developing feedback surveys
• Scheduling in-person and video meetings with customers & prospects as and when needed.
• Thinking of ways to show appreciation for loyal clients and improving overall brand experience

Bachelor degree or equivalent

This role is essential in ensuring a positive experience for our clients throughout their real estate journey. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for customer service.

• Client Interaction: Serve as the first point of contact for clients via phone, email, and in-person, providing assistance and answering inquiries related to real estate services.
• Support Transactions: Assist clients with the buying, selling, or renting process, ensuring they have the necessary information and documentation.
• Problem Resolution: Address client concerns and issues promptly and professionally, working towards a satisfactory resolution.
• Data Management: Maintain accurate client records and update the database with relevant information regarding transactions and interactions.
• Market Knowledge: Stay informed about current real estate trends, property listings, and local market conditions to provide knowledgeable support.
• Team Collaboration: Work closely with real estate agents and other team members to coordinate client needs and ensure seamless service delivery.
• Administrative Tasks: Assist with general office duties, including scheduling appointments, preparing documents, and managing correspondence.

• High school diploma or equivalent; degree in business or related field is a plus.
• Proven experience in customer service, preferably in real estate or a related industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of the local real estate market is a plus.