88 Customer Support jobs in Qatar

To be successful in this role you will be responsible for the management of Customer Care in the assigned region/country, delivering the highest level of customer service to customers who have experienced a service failure. You will coordinate feedback and recommend solutions to underperformance of QR’s services.

Accountabilities:

- Respond to customers in a timely manner according to local Legislation. Respond to complaints and request for information and assistance, interpret, and explain procedures and policies. Investigate and analyze all customers’ complaints from all communication channels available and independently respond to customer feedback in a timely manner in line with the Departments SLAs.
- Recommend level of compensation (monetary, vouchers, Avios) for service recovery and settlement of complaints according to QR’s internal policies and procedures.
- Utilize and communicate management information and performance data, to ensure delivery of an effective operation and maximize customer retention.
- Manage a comprehensive database of customer feedback and generate reports.
- Regularly interact with Airport Stations in all QR network, Legal Department and Customer Care Team at Head Office in order to explain cases and seeks inputs on how to solve issues.
- Lead the discussion with local attorneys to handle customer related legal cases in order to address and resolve corporate cases. Represent QR when required on hearings at Court and ensure all responses and resolutions are based on fact, well-reasoned and legally sound to ensure that there are no risk implications which may result in legal actions against the Company.
- Liaise with functional departments at Head Office to gather information and carry out background investigations with regards to customer feedback and complaints.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

**Qualifications**:
We are looking for a passionate and experienced professional to join the Customer Engagement & Loyalty - Customer Care Team
- Bachelor’s Degree or equivalent with minimum 3 years of experience
- Preferably frontline customer service experience in an airline or hospitality industry
- Airline reservation and ticketing qualification
- Fluent in English (oral and written) on a native speaker level
- Familiar with Consumer Legislation of the assigned country/region
- Commercial acumen; able to spot and interpret market trends
- Ability to analyze complex cases as presented by a customer and to determine the actual customer request and intent
- Comfortable working with a large case volume and to manage self and team’s expectations with regards to workload and overtime requirements
- Proven time management skills
- Detail oriented
- Able to work under minimum supervision
- Knowledge of either Spanish/German/French/Italian/Russian/Turkish/Scandinavian/Brazilian Portuguese is a must

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to Apply

QNB3413 - Officer Customer Care Call Center (Qatarization)

This role involves conducting business over the telephone, utilizing advanced contact technology to provide excellent customer service. About QNB

Established in 1964, QNB Group is the first Qatari-owned commercial bank and has grown to become the largest bank in the Middle East and Africa (MEA) region. It operates in over 31 countries with more than 28,000 employees, serving up to 20 million customers through 1,000 locations and an ATM network of 4,300 machines. QNB has high credit ratings from agencies like Standard & Poor’s, Moody’s, and Fitch, and has received numerous awards. The bank also actively engages in community support programs. Job Purpose

The incumbent will primarily handle customer interactions via telephone, ensuring high-quality service and support. Responsibilities

Achieve KPIs such as call response time, query resolution time, and call handling volume. Implement and promote best practices in the Customer Care Call Center. Maintain cost efficiency and productivity. Respond promptly to customer inquiries, providing accurate information and solutions. Adhere to SLAs and build effective relationships with internal departments. Ensure compliance with data protection policies and regulatory requirements. Maintain thorough product knowledge and participate in ongoing training. Handle complaints professionally, aiming for positive resolutions. Participate in team meetings and professional development activities. Education and Experience

College Diploma or Bachelor's degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology. No minimum experience required. Applicants are required to attach their Resume/CV, Passport, QID, Education Certificate, and Birth Certificate.

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QNB3278 - Associate Customer Care Call Center (Qatarization)

About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Purpose Summary The incumbent will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service. Essential Duties & Responsibilities Shareholder & Financial: Achieve Key Performance Indicators (KPIs) like average time taken to answer calls, average time taken to resolve queries/ process, number of call requests attended to in a day, number of call requests closed/ actioned during the day, etc. for the entire Customer Care Center. Implement KPI’s and best practices for Officer, Customer Care Call Center. Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensure that customer queries/ requests are attended to immediately without any loss of time and opportunity. Assist customers in all their queries on the Bank’s products and seek solutions to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turnaround time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Respond to incoming client calls in accordance with quality and customer service standards. Ensure that customers are provided with complete and accurate product information and thorough buying advice. Follow Data Protection (KYC). Acquire training to gain service and product knowledge on accounts, loans, cards, branch working hours/locations; ATM locations, etc. and be able to conscientiously carry out Customer Care Call Center duties. Protect the positive image of the Group through professional phone interaction. Deal with all customer requests/ complaints in a professional way to bring about a positive outcome. Adhere to the Group’s data protection policies/ procedures at all times. Learning & Knowledge: Possess a good knowledge of the entire banking products provided through the customer care call center and related risks together with a working knowledge of Customer Care Call Center operations and control. Actively participate in staff meetings for performance assessment and guidance and discuss and resolve concerns/ issues, if any. Identify related areas for professional development of self. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Education And Experience Requirements High School Diploma degree graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). No years of experience required. Note: you will be required to attach the following: Resume/CV Passport QID Education Certificate Birth Certificate

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Overview

GovCIO is currently hiring for Client Systems Technician Support. This position will be located in Qatar and will be an onsite position. Responsibilities

Provide client systems technical support. The contractor shall: Provide Tier 1 support to resolve administrative and technical concerns with client/server devices; Install, configure and operate client/server devices; Provide OM&S of hardware and software; Provide client and server support services IAW SPIN-C, AFI 17-100, AFMAN 17-1301, AFGM2018-17-02 policies, procedures, certification and acceptance processes and TO-site specific local policies and procedures; Assist and provide continuity to the communications squadron’s automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer; When requested, assist the unit EC with computer hardware and software inventories. Qualifications

High School with 1 - 3 years (or commensurate experience). Clearance Required: Secret. Required Skills and Experience: IAT-II Certification A+ MCSA-Windows 10 or newer Must have 1-2 years’ practical experience in installation, repair, troubleshooting, and maintenance of communications systems or equipment; installing/deleting client-level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service releases of workstation. Company Overview

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range

The posted salary range is USD $40,690.00 - USD $59,609.00 /Yr.

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OverviewGov CIO is currently hiring for Client Systems Technician Support. This position will be located in Qatar and will be an onsite position.
ResponsibilitiesProvide client systems technical support. The contractor shall:
Provide Tier 1 support to resolve administrative and technical concerns with client/server devices;
Install, configure and operate client/server devices;
Provide OM&S of hardware and software;
Provide client and server support services IAW SPIN-C, AFI 17-100, AFMAN 17-1301, AFGM2018-17-02 policies, procedures, certification and acceptance processes and TO-site specific local policies and procedures;
Assist and provide continuity to the communications squadron’s automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer;
When requested, assist the unit EC with computer hardware and software inventories.
QualificationsHigh School with 1 - 3 years (or commensurate experience). Clearance Required: Secret.
Required Skills and Experience:
IAT-II Certification
A+
MCSA-Windows 10 or newer
Must have 1-2 years’ practical experience in installation, repair, troubleshooting, and maintenance of communications systems or equipment; installing/deleting client-level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service releases of workstation.
Company OverviewGov CIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
We are an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Salary RangeThe posted salary range is USD $40,690.00 - USD $59,609.00 /Yr.#J-18808-Ljbffr

Clearance Level Secret Category Help Desk Location Doha, Qatar Onsite Workplace

**Requisition Type**:Regular***:
**Your Impact**:
Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Transform technology into opportunity as a Client Systems/Hardware Support
with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Client Systems/Hardware Support you will help ensure today is safe and tomorrow is smarter. Our work depends on Client Systems/Hardware Support joining our team to ensure that the warfighter is able to complete the mission and ensure success through our dedication to the task, being determined to do the job right and dependable whenever called upon. Serving at either the CONUS location at Shaw AFB, located in Sumter, SC as well as OCONUS at Al Udied Air Base, Qatar.*

HOW A CLIENT SYSTEMS/HARDWARE SUPPORT WILL MAKE AN IMPACT

The contractor shall perform asset management, warehouse and logistics support activities in support of Enterprise and AOC networks and systems. The contractor shall:
Reference Appendix A for location specific coverage/manning requirements;
Provide Equipment Control Officer (ECO) support IAW AFMAN 17-1203, Information Technology Asset Management;
Establish, manage and maintain equipment accountability (inventory/positive control) to include the tracking of assets from initial acquisition, during removal/replacement/repair, and through final disposition;
Ensure accounts are inventoried to validate the possession, location and quantity of accountable assets annually, and conduct out of cycle inventories as required;
Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required;
Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system;
Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory;
Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property;
Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities;
Assist with the tracking and management of COTS licenses, warranties, service level agreements renewals for equipment and software;
Analyze and recommend updates, enhancements or replacements to extend the life or improve reliability of equipment;
When property is identified as excess and unserviceable, report the property to the appointed government representative for disposition instructions;
Prepare assets for and assist with asset final destruction and disposal;
Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe;
Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.);
Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; report discrepancies to government technical representative;
Support equipment, material and supply receiving activities to include inspecting shipments to verify the type, quantity and condition of items received match invoice or shipping documents;
Support packaging, palletizing, shipping, transporting and transferring of equipment, material and supplies, to include preparing and processing required shipping, property transfer and customs documentation;
Maintain a record and inventory of stored non-accountable bench stock equipment, material and supplies;
Perform periodic inventory of bench stock items, assist with replenishment and reordering actions for low bench stock items, and restock assets, as required;
Assist with production work centers with technical support and O&M activities identified in PWS paragraph 3.3 (and subparagraphs), as required; and

Develop and submit inventory and ad-hoc reports, as required by the government.

Add, move and change client hardware and software to meet end user data, voice and video needs;
Provide system support to clients operating on the network/domain;
Configure client level software, modify software configuration, and perform basic configuration management functions;
Notify the unit Equipment Custodian of any hardware relocation and equipment p

Client has around 1000 administrative users who operate Endpoints situated across various locations, including 15 remote sites and the headquarters (HQ). Approximately 70% of these users are based at the Client HQ, while the remaining users are dispersed among depots and bus stations. The users predominantly utilize Windows as their primary operating system, although some utilize other operating systems. They also rely on Microsoft Office 365 applications such as Outlook, Excel, and Word, along with third-party software.

Scope of Work

Service provider to extend Client Technical support team by three (3) skilled technical engineers to handle the daily tasks.

Scope :

1. Layer 1 and layer 2 support for users and endpoints

2. Setup and maintain any required software on users computers or any peripherals.

3. Solving and troubleshooting Network issues.

4. Record any incident or service requests on Client ServiceDesk system.

5. Supporting our users to secure and save their data.

6. List and record Client Endpoints such as computers, IP Phones, Laptops and printers on asset management system.

7. Ensure that endpoints have the latest updates and security software installed on it.

8. Setup and troubleshoot IOT devices on Client Fleet.

9. Create and report incidents related to security or any abnormal user / s or computer / s behaviour.

10. Managing file and print servers and applying users permissions.

11. Create and maintain Knowledgebase, (Technical guides, instructions, configuration steps).

12. Ensure that all security measurements applied on all endpoints

Experience and skills

Good skills in troubleshooting and discover the root cause.

Experience in different Operating systems for Mobile, computers, and terminals

Ability to set up and install any kind of software.

Ability to learn and educate Client users of any new application.

Has a solid knowledge of endpoint security and how to act against any cyber security attack.

Experience on IOT Devices and CCTV.

Certificates

Microsoft MCP, CompTIA A+, CompTIA N+, Azure Foundation, M365 administration or equivalent

Technical Support Engineer • Doha, Qatar

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At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Lead to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities :

Deep Troubleshooting & Debugging

Diagnose hardware issues involving Bluetooth, GPS, sensors, and firmware / software using diagnostic APIs and tools

Reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity

End-to-End Ticket Ownership

Manage support tickets from first report through confirmed resolution

Provide accurate root cause analysis and timely follow-up

Translate technical findings into clear, actionable guidance for customers and Tier 1 support

Documentation & Process Design

Create and continuously refine SOPs, runbooks, quick-start guides, and troubleshooting documentation

Maintain a structured, searchable, and up-to-date knowledge base

Communication & Collaboration

Act as the primary technical point of contact for escalated issues

Work directly with third-party engineering teams to expedite fixes with clear context and ownership

Quality Metrics & Continuous Improvement

Monitor support KPIs such as CSAT, First-Contact Resolution, and SLA compliance

Lead post-mortems on critical or escalated issues and implement preventive improvements

5+ years of hands-on experience in technical support or field engineering for IoT or hybrid hardware / software systems

Strong skills in debugging Bluetooth , GPS , firmware , and API-based integrations

Advanced user of support tools like Zendesk and documentation platforms

Excellent written and verbal communication skills; able to explain complex topics clearly and concisely

Highly organized, process-oriented, and self-motivated; continuously improves workflows based on real-world feedback

Comfortable working across multiple time zones and taking full ownership of technical issue resolution

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Salary Range: QAR 8,000 - 10,000

Hiring Preference: Local candidates only

Vacancies: 1

Industry: IT / Fintech

Experience Required: Expertise in Vending Machines, Kiosks, or similar systems.

Premium Solutions Consultancy is hiring a Technical Support Specialist for a leading client in the IT industry in Qatar. The selected candidate will provide comprehensive technical support for vending machines, kiosks, and related systems, ensuring optimal functionality and customer satisfaction.

Key Responsibilities:

1. Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity.
2. Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software.
3. Deploy software updates, firmware upgrades, and patches for vending machine operating systems.
4. Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems.
5. Provide end-user support to customers and operators, including system diagnostics and operational guidance.
6. Ensure secure configuration and compliance of vending machine systems with company standards.

Qualifications:

• Degree or certification in Computer Science, IT, Electronics, or a related technical field is preferred.
• 3-5 years of experience in managing vending machines, kiosks, or similar systems, particularly in the electronic payments or fintech solutions sector.
• Prior experience in the GCC market.

Skills & Attributes:

• Strong troubleshooting and diagnostic skills for hardware and software issues.
• Familiarity with embedded systems, networks, and vending technologies.
• Excellent communication and customer support skills.
• Ability to work independently and meet technical challenges efficiently.

How to Apply:

Send your updated CV to with "Technical Support Specialist" in the subject line.

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