70 Tour Guide jobs in Qatar

Overview

Desert Gate is a premium DMC serving the UAE, Oman, the Maldives, Qatar, and Mauritius. Part of the MTS Globe group, the company provides ground handling services, product design, and in-resort service excellence. We are seeking to fill roles in Qatar for Hotel Representatives and Tour Guides to deliver high-quality guest experiences.

You will be responsible for guest welcome, check‑in coordination, information provision, and on‑site support to ensure a seamless and memorable guest experience. This includes handling payments for excursions, updating the CRM, managing guest queries, and collaborating with operations, sales, and vendors to maintain service quality.

• Welcome guests at the airport and provide a warm and professional first impression.
• Meet and greet guests, assist with luggage coordination, and provide an itinerary overview.
• Escort guests to transportation and liaise with hotel reception to facilitate smooth check-in.
• Ensure guests receive necessary hotel and excursion information, key cards, and welcome packs.
• Address immediate guest concerns, such as room preferences or special dietary needs.
• Act as the first point of contact for guest inquiries, assist with bookings and special arrangements, and maintain a helpful, resourceful approach.
• Input and update guest information in the CRM (arrivals, departures, feedback) and maintain records of preferences and issues.
• Provide real-time updates on guest activities, excursion bookings, and complaints to coordinate with operations.
• Process payments for tours, activities, and excursions; issue receipts and confirmations; handle cash and card transactions securely.
• Handle guest complaints constructively, escalate as needed, and follow up to ensure satisfaction.

• Lead groups on guided tours to key landmarks, attractions, and cultural sites in Qatar.
• Ensure guests are engaged, safe, and comfortable; manage group dynamics and schedules.
• Provide expert local knowledge on history, culture, and relevant attractions; stay updated on developments.
• Answer guest questions accurately, adapting explanations to diverse audiences.
• Ensure safety and compliance by monitoring guest safety, providing instructions on local laws and site rules, and handling emergencies per safety protocols.
• Create a memorable experience through engaging interaction, storytelling, and personalized recommendations.
• Support sales and promotions by highlighting optional excursions and upgrades; encourage feedback and referrals.
• Coordinate with drivers and vendors to ensure timely pickups, drop-offs, and service delivery; resolve scheduling issues.

• High school diploma or equivalent; additional training in tourism or hospitality is a plus.
• Valid Qatar Tour Guide License is advantageous.
• Valid Qatar driving license (or an international license convertible under the RTA scheme).

• Experience in customer service within tourism and hospitality; guiding tours is preferred but not essential.
• Excellent verbal and written communication with a focus on customer service.
• Languages: Fluent in English and Romanian (written and spoken).
• Strong problem-solving skills and ability to handle conflicts constructively.
• Knowledge of Qatar attractions and products is advantageous.
• Sales orientation; efficiency in handling payments and updating CRM; ability to manage check-in processes.

• Work alongside and learn from best-in-class talent.
• Attractive salary and benefits.
• Opportunity to join a company with a solid track record of performance.

The Offer

• Work alongside & learn from top industry professionals
• Attractive salary & benefits package
• Opportunity to grow within a company with a proven track record of success

The Job

You will be responsible for:

HOTEL REPRESENTATIVE

1. Welcome Guests at the Airport:

• Meet and greet guests upon arrival, ensuring a warm and professional first impression.
• Assist with luggage and provide an overview of the itinerary.
• Escort guests to transportation, ensuring a seamless transition from airport to hotel or excursion.

2. Assist with Check-in:

• Coordinate with hotel reception to facilitate smooth check-in.
• Provide guests with necessary information, key cards, welcome packs, and itinerary details.
• Address immediate guest concerns and special requests.

3. Handle Guest Questions and Queries:

• Act as the first point of contact for inquiries, providing accurate information about services and attractions.
• Assist with bookings and special arrangements.
• Maintain a helpful, resourceful attitude to ensure guest satisfaction.

4. Updating Reports on the CRM:

• Input and update guest data, feedback, and preferences in the CRM system.
• Maintain records of guest interactions and special accommodations.
• Provide real-time updates on guest activities and bookings for seamless coordination.

5. Handling Payment Collections for Excursions:

• Process payments securely, issue receipts, and confirm bookings.
• Handle cash and card transactions following company policies.

6. Managing Complaints:

• Listen empathetically to guest concerns and resolve promptly.
• Escalate unresolved issues to management when necessary.
• Follow up to ensure guest satisfaction and uphold brand reputation.

TOUR GUIDE

1. Guiding Tours of QATAR Attractions:

• Lead groups at key landmarks and cultural sites.
• Ensure safety, engagement, and comfort throughout the tour.
• Manage group dynamics and schedule adherence.

2. Providing Local Knowledge:

• Deliver engaging commentary on attractions' history and culture.
• Stay updated on new attractions and events.
• Answer questions confidently, adapting explanations for diverse audiences.

3. Ensuring Safety and Compliance:

• Monitor guest safety and provide instructions on laws and site regulations.
• Handle emergencies calmly, following safety protocols.
• Conduct risk assessments and ensure safety compliance.

4. Creating Memorable Experiences:

• Engage guests with friendly, professional interaction.
• Use storytelling and interesting facts to enhance the experience.
• Provide personalized recommendations for additional activities.

5. Supporting Sales and Promotions:

• Promote excursions, packages, and upgrades.
• Encourage feedback, reviews, and referrals.
• Collaborate with sales and marketing teams.

6. Coordinating with Drivers and Vendors:

• Work with transport providers for timely logistics.
• Liaise with attraction and vendor partners.
• Resolve scheduling or operational issues during tours.

The Profile

EDUCATION & PROFESSIONAL QUALIFICATIONS

• High school diploma or equivalent; tourism or hospitality training is a plus.
• QATAR Tour Guide License is advantageous.
• QATAR driving license or international license convertible under RTA schemes.

EXPERIENCE & SKILLS

• Customer service experience in tourism/hospitality sectors; guiding experience preferred but not essential.
• Excellent verbal and written communication skills in English & Romanian.
• Strong problem-solving skills for handling queries and complaints.
• Knowledge of QATAR attractions is preferred but not essential.
• Sales-oriented approach.
• Efficient handling of payments, CRM updates, and check-ins.

The Employer

Our client is a professional, guest-centric organization established in 2004, serving top tour operators in the UAE with extensive experience and a reputation for quality service.

Company :

DESERT GATE TOURISM - QATAR

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was established in 2004 as a supplier of local needs for top-level tour operators in the UAE. Today, it is a full-fledged premium DMC serving the UAE, Oman, the Maldives, Qatar, and Mauritius. The company is recognized for its innovative product design and top-notch service.

With a solid financial base and experienced top management, Desert Gate aims to become the leading luxury travel group in the Gulf region, expanding to other culturally connected destinations. It is part of the MTS Globe group, providing access to advanced technology and industry-leading XML feeds. Desert Gate offers excellent contracting, creative excursions, and superior in-resort services.

Main Tasks and Responsibilities :

HOTEL REPRESENTATIVE

1. Welcome Guests at the Airport :

• Meet and greet guests upon arrival, ensuring a warm and professional first impression.
• Assist with luggage and provide an overview of the itinerary.
• Escort guests to transportation for a seamless transition.

2. Assist with Check-in :

• Coordinate with hotel reception for smooth check-in.
• Provide guests with necessary information and address immediate concerns.

3. Handle Guest Questions and Queries :

• Be the first point of contact for guest inquiries, offering accurate information.
• Assist with bookings and special requests.

4. Updating Reports on the CRM :

• Input and update guest information accurately.
• Maintain records of preferences, issues, and accommodations.

5. Handling Payment Collections :

• Process payments securely and issue receipts.

6. Managing Complaints :

• Address guest concerns empathetically and escalate if necessary.

TOUR GUIDE

1. Guiding Tours :

• Lead groups to key attractions, ensuring safety and engagement.

2. Providing Local Knowledge :

• Deliver informative commentary and stay updated on new attractions.

3. Ensuring Safety :

• Monitor safety, provide instructions, and handle emergencies.

4. Creating Memorable Experiences :

• Engage guests, use storytelling, and offer personalized recommendations.

5. Supporting Sales :

• Promote excursions and collect feedback.

6. Coordinating with Vendors :

• Work with transport and attraction providers for smooth logistics.

Education & Professional Qualification

• High school diploma; tourism/hospitality training is a plus.
• QATAR Tour Guide License is advantageous.
• Valid QATAR driving license or international license convertible under RTA scheme.

Experience & Skills

• Experience in customer service in tourism/hospitality preferred; guiding experience is a plus.
• Excellent communication skills in English & Romanian.
• Problem-solving and conflict resolution skills.
• Knowledge of QATAR attractions is a plus.
• Sales-oriented mindset.
• Proficiency in handling payments, CRM updates, and check-ins.

Key Accountabilities

• Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs
• Build sustainable relationships and trust with customer through open and engaged communication model
• Well presented in terms of manners, dress, turnout and client attitude.
• Identify and assess client needs holistically at point of contact & deliver delightful experiences
• Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions.
• Generate sales leads at point of contact based on assessment of client needs.
• Provide accurate, valid and complete information by using the right tools & process
• Meet personal / customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Tracking customer experiences across online and offline channels.
• Collaborating with other Retail teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Developing feedback surveys
• Scheduling in-person and video meetings with customers & prospects as and when needed.
• Thinking of ways to show appreciation for loyal clients and improving overall brand experience

Bachelor degree or equivalent

Key Accountabilities

• Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs
• Build sustainable relationships and trust with customer through open and engaged communication model
• Well presented in terms of manners, dress, turnout and client attitude.
• Identify and assess client needs holistically at point of contact & deliver delightful experiences
• Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions.
• Generate sales leads at point of contact based on assessment of client needs.
• Provide accurate, valid and complete information by using the right tools & process
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Tracking customer experiences across online and offline channels.
• Collaborating with other Retail teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Developing feedback surveys
• Scheduling in-person and video meetings with customers & prospects as and when needed.
• Thinking of ways to show appreciation for loyal clients and improving overall brand experience

Bachelor degree or equivalent