81 Tour Guide jobs in Qatar

Job title

Tour Guide III

Ref #

Location

Qatar - Doha

Job family

Corporate & Commercial

• Closing date: 15-Oct-2025

*About The Role *
To provide a comprehensive and remarkable guest experience through the delivery of tours and desert safari services in Discover Qatar (DQ) product range, maintaining the highest quality and safety standards, to build our reputation as the leading Destination Management Company in Qatar. Act as an expert on the history or uniqueness of the location and offering the tour groups interesting or enlightening information about points of interest at nature attractions, historic sites, museums, scenic locations, and other travel destinations. As part of your role, your responsibilities will be inclusive of, but not limited to the following:

Accountabilities:
Operational

• Plan itineraries by researching and having available data regarding opening and visiting times of all major attractions, as well as current exhibitions and displays, responsible to be prepared and organized for each step of the process, from greeting visitors upon arrival to arranging transportation between locations.
• Lead the group according to the itinerary and ensure that the program runs without faults.
• Assist DQ management in the research and preparation of narratives for the tours and suggest new material to ensure that customers demand is met with high quality service.
• Organize and lead bus and safari tours, walking tours, boat tours, historical and cultural tours and excursions. Offer sightseeing and activities' advice in line with approved guidelines.
• Responsible for giving tours to the group of visitors as an expert in regional points of interest, historical sites, neighborhoods, museums and other sites and by retaining historical and cultural facts, dates and anecdotes, and relay information to visitors in an entertaining and informative way, which will allow visitors to fully experience and enjoy the Qatar's social, cultural and historical highlights.
• Create a positive and lasting guest experience and impression of the country and culture in accordance with the standards set by DQ that reflects QR Pride in Qatar value.
• Deal with guest complaints in a pro-active and solution focused manner. Follow-up with client whenever necessary. Answer all visitors' questions and keep the tour organized, efficient, and safe.
• Act as ambassador for DQ in the delivery of incentive and familiarization trips for tour operators and potential business partners of Qatar Airways.
• Responsible for all accounting aspects of the job, including entry tickets into venues across Qatar, cash float where relevant, and any receipts and log books in respect of fuel consumption.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible

Qualifications
About you

• Bachelor's Degree or Equivalent with Minimum 3 years of job-related experience
• Must be a good team member well-groomed and sociable in a multi-national and multi-cultural environment.
• Must have driving license.
• Possess factual knowledge of Qatar history, geography, growth and development.
• Ability to multi task, proficient in MS office and communicate well in English both written and spoken.
• Knowledge of other foreign language is an advantage
• Computer literacy is a must.
• Excellent interpersonal and communication skills with people from different backgrounds.
• Must have strong problem solving and be capable of leading and performing well under pressure.
• Sound organizational, financial and presentation skills.
• Being flexible and proactive, enthusiastic and friendly.
• Having time management skills.
• Being able to retain historical facts.

*About Qatar Airways Group *
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

*How To Apply *
If you're ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.

*About Qatar Airways Group *
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was established in 2004 as a supplier of local needs for top-level tour operators in the UAE. Today, it is a full-fledged premium DMC serving the seven emirates of the UAE, Oman, the Maldives, Qatar, and Mauritius. Recognized for its innovative product design and top-notch service, Desert Gate is part of the MTS Globe group, providing access to advanced technology and excellent ground handling services.

The Role

You will be responsible for:

Hotel Representative

• Welcome Guests at the Airport: Meet and greet guests, assist with luggage, and escort them to transportation.
• Assist with Check-in: Coordinate with hotel reception, ensure guests receive necessary information, and address immediate guest needs.
• Handle Guest Questions and Queries: Provide accurate information, assist with bookings, and ensure guests feel valued.
• Updating Reports on the CRM: Input guest information, preferences, and feedback accurately and maintain records.
• Handling Payment Collections for Excursions: Process payments securely, issue receipts, and confirm bookings.
• Managing Complaints: Address guest concerns professionally, escalate unresolved issues, and follow up to ensure satisfaction.

Tour Guide

• Guiding Groups: Lead tours of Qatar attractions, ensuring safety and engagement.
• Providing Local Knowledge: Share insights on attractions, stay updated on new developments, and answer questions confidently.
• Ensuring Safety: Monitor safety, handle emergencies, and conduct risk assessments.
• Creating Memorable Experiences: Engage guests, tell stories, and offer personalized recommendations.
• Supporting Sales: Promote excursions and collect feedback.
• Coordinating Logistics: Work with drivers and vendors to ensure smooth operations.

Ideal Profile

• Education & Professional Qualification: High school diploma; tourism or hospitality training; Qatar Tour Guide License; Qatar driving license or international license convertible under RTA scheme.
• Experience & Skills: Customer service experience in tourism, guiding experience preferred, excellent communication skills in English and Romanian, problem-solving ability, knowledge of Qatar attractions is a plus, sales focus, proficiency in handling payments and CRM updates.

What's on Offer?

• Work alongside top talent
• Attractive salary and benefits
• Opportunity within a well-performing company

We are seeking a dynamic bilingual professional (Arabic & English) to join our team on a part-time basis as a Tour Guide, Workshop Facilitator, and Program Coordinator. The ideal candidate will be passionate about sustainability, desert flora, and experiential learning, while ensuring memorable experiences for all visitors.

Key Responsibilities:

• Lead engaging guided tours for visitors, highlighting the farm, local flora, and sustainability practices.
• Facilitate workshops and educational programs, including hands-on activities for students, visitors, and corporate groups.
• Coordinate part-time farm programs and events, managing schedules for tours, workshops, and group visits.
• Ensure excellent visitor experience, answering questions and guiding guests safely around the farm.
• Maintain records of programs, attendance, and feedback to improve future offerings.
• Support farm staff in day-to-day operations during events and visitor hours.

Requirements:

• Bilingual: Fluent in Arabic and English (spoken and written).
• Strong communication and public speaking skills.
• Experience in tour guiding, event coordination, or educational facilitation preferred.
• Knowledge of botany, agriculture, or sustainability is a plus.
• Strong organizational and multitasking abilities.
• Energetic, approachable, and able to work flexibly with visitors of all ages.
• Proficiency in Microsoft Office or basic administrative tools.
• Valid Qatar driving license is a plus.

Benefits:

• Flexible part-time schedule
• Opportunity to work in a unique, sustainable farm environment
• Professional growth in tourism, education, and event management

Job Types: Part-time, Temporary, Contract, Internship, New grad

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.

Duties and Responsibilities:

Answer customer calls and inquiries accurately and professionally.

Receive customers in person, identify their needs, and provide appropriate service solutions.

Follow up on customer files from contract signing until worker arrival and handover.

Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.

Coordinate with external recruitment agencies in labor-supplying countries to track order status.

Enter and update customer data, order files, and contracts in the internal system.

Resolve problems and complaints to ensure high levels of customer satisfaction.

Schedule worker handover appointments and coordinate with sponsors.

Ensure completion of all documents and legal requirements for recruitment.

Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.

Prepare weekly reports on case progress, complaints, and resolutions.

Maintain strict confidentiality and professional ethics in all client dealings.

Promote company services for recruiting domestic and professional workers.

Prepare offers and pricing and ensure contract signing with clients.

Participate in marketing events and exhibitions to strengthen market presence.

Submit periodic reports on sales activities and customer feedback.

Comply with company policies and customer service standards.

Qualifications and Requirements:

Arabic speakers only apply for the job

Minimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.

Strong problem-solving ability and capacity to work under pressure.

Proficient in computer systems and CRM software.

Professional appearance with strong interpersonal skills across diverse nationalities.

NOC is required.

Job Type: Full-time

Pay: QAR4, QAR6,000.00 per month

Experience:

Manpower companies: 3 years (Required)

Customer relationship management: 3 years (Preferred)

Agency management: 3 years (Preferred)

Language:

Arabic (Native)

English (Required)

Ability to Commute:

Please send your CV on WhatsApp Only:

Job Type: Full-time

Key Responsibilities

• Manage all customer communication through WhatsApp.
• Collect required details (dimensions, finishes, photos, deadlines) and prepare accurate work orders.
• Answer customer questions on delivery timelines, payment terms, and product options.
• Escalate special requests or complaints to management when needed.
• Maintain accurate records in our order tracking/CRM system.
• Support sales by emphasizing craftsmanship and suggesting add-ons.

Requirements

• Strong Arabic & English communication.
• Experience with CRM or order management tools (Trello, Odoo, Shopify, etc.).
• Highly organized, detail-oriented, and disciplined in follow-up.
• Confident in handling demanding customers while protecting timelines.
• +3 years experience in customer service in Qatar.
• Interest in furniture, design, or interiors is an advantage.

Job Type: Full-time

Pay: QAR3, QAR4,000.00 per month

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 3 years (Preferred)

Language:

• Arabic (Required)
• English (Required)

Roles & Responsibilities:

• Handle inbound and outbound calls in a professional and timely manner.
• Assist customers with inquiries, complaints, and requests, escalating issues when needed.
• Maintain and update participant and stakeholder profiles using CRM systems.
• Manage queries across various channels including telephone, email, WhatsApp, social media, online forms, and in-person communication.
• Operate CRM and other communication tools; log all interactions with detailed notes.
• Submit regular reports on interactions, trends, and feedback.
• Support outreach campaigns such as RSVP follow-ups, alumni engagement, and surveys.
• Maintain high service quality standards and uphold data privacy requirements.
• Provide support during events and programs, including phone and data coordination.
• Perform reception duties: welcome visitors, direct calls and guests, manage front desk logistics.
• Coordinate mail, courier services, and visitor sign-ins.
• Collaborate with internal teams for resolution of inquiries or special coordination needs.
• Ensure flexibility and adaptability in handling urgent tasks or shifting priorities.

Requirements

• Fluent in Arabic and English (spoken and written).
• Prior experience in customer service or receptionist roles.
• Strong communication, interpersonal, and problem-solving skills.
• Proficient in CRM systems and Microsoft Office.
• Professional appearance and demeanor.

Candidates must be locally available in Qatar with Valid QIDs and NOC.

Job Type: Contract

Contract length: 6 months

Pay: QAR3, QAR5,000.00 per month

Job Listings: Customer Service/Operations (Doha)

Found multiple postings. Below are representative entries with structured format. For full list, refer to the source.

1. Job Title: Customer Service Supervisor
   Ref:
   Location: Qatar - Doha
   Job Family: Cargo Airport Operations
   Closing date: 01-Oct-2025
2. Job Title: Customer Service Supervisor
   Location: Qatar - Doha
   Job Family: Cargo Airport Operations
   Closing date: 01-Oct-2025
3. Job Title: Customer Service Representative
   Location: Doha
   Company: SkipCash
   Closing date: 7 days ago
4. Job Title: Customer Service Supervisor - Real Estate
   Location: Doha
   Nationality: Arab nationals only
   Experience: Min 5 years in Real Estate
5. Job Title: Customer Service Representative - Healthcare Sector
   Location: Qatar
   Job Type: Full-Time
6. Job Title: Manager Customer Service and Accessibility
   Location: Qatar - Doha
   Closing date: 11-Aug-2025
7. Job Title: Customer Experience Supervisor
   Location: Qatar - Doha
   Closing date: 28-Sep-2025
8. Job Title: Licensed Aircraft Engineer Level II - Customer Airline
   Location: Qatar - Doha
9. Job Title: Administration Coordinator - Ground Services Management
   Location: Qatar - Doha

Descriptions vary by posting but commonly include responsibilities such as: interacting with customers, handling inquiries and complaints, maintaining customer databases, responding to inquiries in a timely manner, ensuring service quality, and supporting operations in aviation, banking, real estate, hospitality, healthcare, logistics, and related sectors.

Notes: This is a compiled listing of multiple postings. Some items repeat with slight variations in company name and role focus. View salary & More Info links are included in the source but not reproduced here in full.