64 Application Support Senior Officer jobs in Qatar

Application Support Senior Officer

Doha, Doha TES FE News

Posted 9 days ago

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Job Description

Job Overview

Al Khor International School is a 4 to 18, co-educational and non-selective international school. Owned by QatarEnergy LNG, the world's largest producer of liquefied natural gas, AKIS caters for the children of the company's employees. We are one of the largest international schools in the Middle East, with approximately 4,000 students across our British and CBSE curriculum schools. The school has exceptional facilities and is located in Al Khor Community, 40 minutes north of Qatar's capital city, Doha.

The Opportunity

We are seeking an enthusiastic and experienced Application Support Senior Officer to join our school. The successful candidate will be a talented and dynamic professional with the ability to transform business problems into delivery of IT solutions. This is an excellent opportunity to join a friendly and welcoming community in one of the leading international schools in the region.

Skills And Qualities
  • Advanced knowledge of SharePoint administration
  • Advanced knowledge of Microsoft Teams administration
  • Experience in web-development and programming
  • Knowledge of Microsoft’s Power Platform (i.e. PowerApps, Power BI, Automate)
  • Experience in managing a VLE or LMS system.
  • Experience working with Microsoft Office 365 applications.
  • Knowledge of Adobe Creative Cloud
  • Knowledge of the education sector is desirable.
  • 3-5 years of experience in designing online learning materials, web design, or programming.
  • Strong communication and people skills.
  • Strong analytical and problem-solving abilities.
  • High level of cultural awareness and sensitivity.
  • Strong customer support skills.
  • Keen attention to detail.
  • Bachelor’s degree in Computer Science or any IT relevant field is a must.
  • Has relevant IT Certification(s) is preferred.
Key Responsibilities
  • Manage user access permissions for SharePoint and in-house developed applications.
  • Manage Microsoft Teams group memberships.
  • Creation of class, year group and departmental teams (MS Teams) as required.
  • Act as first point of contact for all staff for answering queries related to the use of in-house developed applications and Microsoft 365 applications.
  • Management and maintenance of the school portals, organisational web/mobile apps.
  • Resolve end-users’ Microsoft Teams, SharePoint, School Apps and Office 365 issues.
  • Ensure that user issues are adequately addressed and resolved.
  • Perform other adhoc duties or assignments as directed
What we offer
  • Enthusiastic and motivated students
  • Engaged and supportive school community
  • Exciting sporting, leisure and cultural activities in a friendly, diverse and hospitable country with a rich cultural heritage. Opportunities to travel.
Our Excellent Compensation Package Includes
  • A highly competitive tax-free salary
  • Access to excellent leisure clubs, including restaurants, swimming pools, gymnasiums, and other sporting facilities.
  • Free education provided at AKIS for up to 4 children
  • High quality Continuous Professional Development (CPD)
  • Generous housing allowance
  • Transportation allowance
  • Furniture allowance
  • Baggage allowance
  • Annual flight allowances for employee and eligible dependants
  • Medical cover
  • End of service benefits
Recruitment Requirements

As part of the recruitment process, you will be required to submit a fully attested degree certificate, transcript and a police certificate.

Please note that due to government regulations we can only consider applicants who are below 50 years of age.

How To Apply

Please click on this link and apply on the relevant AKIS job posting.

Please note that only short-listed candidates will be contacted.

Closing Date

20 September 2025

For further information

For further information about the school, please visit

Al Khor International School is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As part of our recruitment process, applicants will be required to undergo child protection screening, including reference checks with previous employers and a thorough criminal records check.

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Application Support Senior Officer

Al Khor International School

Posted 9 days ago

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Job Description

Job title

Application Support Senior Officer

Employer

Al Khor International School

Location

Qatar

Job description

Apply on company site

Application steps
  • Attach a Cover Letter
  • Email to Friend
  • Complete Questionnaire
  • Print
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Notes

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Application Support Senior Officer

Doha, Doha TES FE News

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

Job Overview

Al Khor International School is a 4 to 18, co-educational and non-selective international school. Owned by QatarEnergy LNG, the world's largest producer of liquefied natural gas, AKIS caters for the children of the company's employees. We are one of the largest international schools in the Middle East, with approximately 4,000 students across our British and CBSE curriculum schools. The school has exceptional facilities and is located in Al Khor Community, 40 minutes north of Qatar's capital city, Doha.

The Opportunity

We are seeking an enthusiastic and experienced Application Support Senior Officer to join our school. The successful candidate will be a talented and dynamic professional with the ability to transform business problems into delivery of IT solutions. This is an excellent opportunity to join a friendly and welcoming community in one of the leading international schools in the region.

Skills And Qualities Advanced knowledge of SharePoint administration

Advanced knowledge of Microsoft Teams administration

Experience in web-development and programming

Knowledge of Microsoft’s Power Platform (i.e. PowerApps, Power BI, Automate)

Experience in managing a VLE or LMS system.

Experience working with Microsoft Office 365 applications.

Knowledge of Adobe Creative Cloud

Knowledge of the education sector is desirable.

3-5 years of experience in designing online learning materials, web design, or programming.

Strong communication and people skills.

Strong analytical and problem-solving abilities.

High level of cultural awareness and sensitivity.

Strong customer support skills.

Keen attention to detail.

Bachelor’s degree in Computer Science or any IT relevant field is a must.

Has relevant IT Certification(s) is preferred.

Key Responsibilities Manage user access permissions for SharePoint and in-house developed applications.

Manage Microsoft Teams group memberships.

Creation of class, year group and departmental teams (MS Teams) as required.

Act as first point of contact for all staff for answering queries related to the use of in-house developed applications and Microsoft 365 applications.

Management and maintenance of the school portals, organisational web/mobile apps.

Resolve end-users’ Microsoft Teams, SharePoint, School Apps and Office 365 issues.

Ensure that user issues are adequately addressed and resolved.

Perform other adhoc duties or assignments as directed

What we offer Enthusiastic and motivated students

Engaged and supportive school community

Exciting sporting, leisure and cultural activities in a friendly, diverse and hospitable country with a rich cultural heritage. Opportunities to travel.

Our Excellent Compensation Package Includes A highly competitive tax-free salary

Access to excellent leisure clubs, including restaurants, swimming pools, gymnasiums, and other sporting facilities.

Free education provided at AKIS for up to 4 children

High quality Continuous Professional Development (CPD)

Generous housing allowance

Transportation allowance

Furniture allowance

Baggage allowance

Annual flight allowances for employee and eligible dependants

Medical cover

End of service benefits

Recruitment Requirements

As part of the recruitment process, you will be required to submit a fully attested degree certificate, transcript and a police certificate.

Please note that due to government regulations we can only consider applicants who are below 50 years of age.

How To Apply

Please click on this link and apply on the relevant AKIS job posting.

Please note that only short-listed candidates will be contacted.

Closing Date

20 September 2025

For further information

For further information about the school, please visit Khor International School is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As part of our recruitment process, applicants will be required to undergo child protection screening, including reference checks with previous employers and a thorough criminal records check.

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Application Support Senior Officer

Doha, Doha Al Khor International School

Posted 9 days ago

Job Viewed

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Job Description

Job title

Application Support Senior Officer Employer

Al Khor International School Location

Qatar Job description

Apply on company site Application steps

Attach a Cover Letter Email to Friend Complete Questionnaire Print Share Save Notes

Compare your profile with other applicants

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Software Support Engineer

Canonical

Posted 13 days ago

Job Viewed

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Job Description

workfromhome

Join to apply for the Software Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Software Support Engineer role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Support Engineer to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

  • Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
  • Maintain a close working relationship with Canonical's Field, Support and product engineering teams
  • Participate in upstream communities
  • Develop bug fixes, backport patches, and work with upstream for inclusion
  • Review code produced by other engineers
  • Demonstrate good judgment in technical methods and techniques
  • Prioritize work and manage your time effectively against those priorities
  • Participate in team discussions to improve processes, tools, and documentation
  • Maintain clear, technical and concise communications
  • Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

What we are looking for in you

  • An exceptional academic track record
  • Background in Computer Science, STEM or similar
  • Experience with Linux and open source software
  • Experience with at least one of Python, Go, C or C++ on Linux
  • A drive to learn unfamiliar technology and deep-dive difficult issues
  • Willingness to travel up to 4 times a year for internal events

Nice-to-have skills

  • You love technology and working with brilliant people
  • You are curious, flexible, articulate, and accountable
  • You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
  • You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme & Wellness Platform
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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Software Support Engineer

QAR42000 - QAR52500 Y Swan Global WLL

Posted today

Job Viewed

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Job Description

Key Responsibilities

  • Provide first-level and second-level support for
  • software applications.Diagnose and resolve technical issues related to software performance, configuration, and integration.
  • Liaise with end-users to identify issues and provide timely solutions.
  • Document incidents, problems, and resolutions in line with company standards.
  • Collaborate with internal teams to escalate complex issues when required.
  • Assist in software upgrades, patch management, and system testing.
  • Deliver user training and support for software-related queries
  • Ensure compliance with IT policies and procedures.

Qualifications & Requirements

  • Education: Graduate degree (IT, Computer Science,or related field).
  • Experience: 2-3 years of experience in software support or a related technical role.
  • Languages: Fluency in Arabic and French is mandatory

Job Type: Full-time

Pay: QAR4, QAR4,250.00 per month

This advertiser has chosen not to accept applicants from your region.

Software Support Engineer

Doha, Doha Canonical

Posted 12 days ago

Job Viewed

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Job Description

Join to apply for the

Software Support Engineer

role at

Canonical 3 days ago Be among the first 25 applicants Join to apply for the

Software Support Engineer

role at

Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Support Engineer to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location:

This is a remote role, we have teams in all time zones.

The role entails

Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software Maintain a close working relationship with Canonical's Field, Support and product engineering teams Participate in upstream communities Develop bug fixes, backport patches, and work with upstream for inclusion Review code produced by other engineers Demonstrate good judgment in technical methods and techniques Prioritize work and manage your time effectively against those priorities Participate in team discussions to improve processes, tools, and documentation Maintain clear, technical and concise communications Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

What we are looking for in you

An exceptional academic track record Background in Computer Science, STEM or similar Experience with Linux and open source software Experience with at least one of Python, Go, C or C++ on Linux A drive to learn unfamiliar technology and deep-dive difficult issues Willingness to travel up to 4 times a year for internal events

Nice-to-have skills

You love technology and working with brilliant people You are curious, flexible, articulate, and accountable You value soft skills and are passionate, enterprising, thoughtful, and self-motivated You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x Get notified about new Software Support Engineer jobs in

Doha, Doha, Qatar . Rust Engineering Lead - Linux and Open Source

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Software Support Service Engineer (FRENCH AND ENGLISH speaker)

Associated Engineering

Posted 23 days ago

Job Viewed

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Job Description

Job Summary: We are seeking a skilled and motivated Software Service Engineer to join our teamin Doha, Qatarat our office and customer location. As a Tier 1 and Tier 2 support specialist, you will be responsible for providing exceptional customer support for utility software applications. You will communicate complex technical information to both non-technical and technical audiences, work autonomously and collaboratively in a team, and apply ITIL principles. The ideal candidate should have excellent verbal and written communication skills, experience with ticketing systems, and technical expertise to solve problems. Multilingual language skills, such as French and Arabic, are advantageous. A service-oriented mindset, understanding of customer needs, proactive attitude, and ability to handle sensitive information with attention to detail are also essential.You will collaborate with other global locations to ensure the smooth operation of these applications.

Technologies :

SQL quieries , DB , PostgreSQL , ORACLE DB

Red hat linux , linux , basic linux terminal commands , basic windows knowledge

Tickiting systems

Scripting and automation (Preferably python) ,automated testing ,

API ,REST API , SOAP

virtual devices , VDI , virtual machines , VMWare , virtual box

JSON and xml payloads

Tools and programming languages :

DBeaver or any other DB workbench , ITSM tickting tool , freshservice tickiting tool , python ,JAVA , KAFKA , RabbitMq

apache servers , web servers , load balancers

Skills and other:

Patches , patching , system checks , operating systems (linux and windows)

SLA

Word and excel skills

Debugging skills , analytical skills

Troubleshooting skills

Attention to details

Configuration , configuring srevers

Skills

Responsibilities:

• Validate and manage incoming customer inquiries within response SLAs.

• Investigate and resolve incidents and defects, aiming for first-time resolution.

• Perform first-line remediation activities, such as user creation and password reset.

• Drive tickets to resolution within agreed SLAs.

• Create and update problem records and knowledge management articles in English.

• Support customers in monitoring technical operations and performance.

• Collaborate with other support tiers to resolve trouble tickets within SLAs.

• Escalate and re-prioritize tickets based on customer requests or possible SLA violations.

• Resolve tickets with final resolution statements in English.

• Coordinate with other support desks or application management teams.

• Create standard responses in English.

• Act as the main interface between customers and internal organization.

• Administer application accounts, users, and security.

• Monitor application performance and optimize where possible.

• Diagnose and resolve application problems or escalate as needed.

• Update and patch applications, modules, and interfaces.

• Identify security issues and improve policies and measures.

• Perform application health checks and execute recovery procedures if needed.

• Record and maintain changes to application configurations.

• Ensure application availability and reliability as per customer SLAs.

• Handle incident, problem, configuration, and knowledge management processes.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field.

• Expert knowledge of utility software applications.

• Strong communication skills to convey technical information to diverse audiences.

• Ability to work autonomously and collaboratively in a team.

• Knowledge and experience of ITIL principles.

• Excellent verbal and written communication skills.

• Experience with ticketing systems like ServiceNow, Maximo, Remedy, etc.

• Multilingual language skills are advantageous, with native proficiency in English.

• Technical skills to provide solutions for technical inquiries.

• Service-oriented mindset to ensure exceptional customer experience.

• Understanding of customer needs and ability to support solutions accordingly.

• Proactive attitude in addressing customer requirements.

• Ability to handle sensitive and confidential information.

• Attention to detail, fast learner, and excellent communication skills.

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Software Support Service Engineer (FRENCH AND ENGLISH speaker)

Doha, Doha Associated Engineering

Posted 23 days ago

Job Viewed

Tap Again To Close

Job Description

Job Summary: We are seeking a skilled and motivated Software Service Engineer to join our teamin Doha, Qatarat our office and customer location. As a Tier 1 and Tier 2 support specialist, you will be responsible for providing exceptional customer support for utility software applications. You will communicate complex technical information to both non-technical and technical audiences, work autonomously and collaboratively in a team, and apply ITIL principles. The ideal candidate should have excellent verbal and written communication skills, experience with ticketing systems, and technical expertise to solve problems. Multilingual language skills, such as French and Arabic, are advantageous. A service-oriented mindset, understanding of customer needs, proactive attitude, and ability to handle sensitive information with attention to detail are also essential.You will collaborate with other global locations to ensure the smooth operation of these applications. Technologies : SQL quieries , DB , PostgreSQL , ORACLE DB Red hat linux , linux , basic linux terminal commands , basic windows knowledge Tickiting systems Scripting and automation (Preferably python) ,automated testing , API ,REST API , SOAP virtual devices , VDI , virtual machines , VMWare , virtual box JSON and xml payloads Tools and programming languages : DBeaver or any other DB workbench , ITSM tickting tool , freshservice tickiting tool , python ,JAVA , KAFKA , RabbitMq apache servers , web servers , load balancers Skills and other: Patches , patching , system checks , operating systems (linux and windows) SLA Word and excel skills Debugging skills , analytical skills Troubleshooting skills Attention to details Configuration , configuring srevers Skills Responsibilities: • Validate and manage incoming customer inquiries within response SLAs. • Investigate and resolve incidents and defects, aiming for first-time resolution. • Perform first-line remediation activities, such as user creation and password reset. • Drive tickets to resolution within agreed SLAs. • Create and update problem records and knowledge management articles in English. • Support customers in monitoring technical operations and performance. • Collaborate with other support tiers to resolve trouble tickets within SLAs. • Escalate and re-prioritize tickets based on customer requests or possible SLA violations. • Resolve tickets with final resolution statements in English. • Coordinate with other support desks or application management teams. • Create standard responses in English. • Act as the main interface between customers and internal organization. • Administer application accounts, users, and security. • Monitor application performance and optimize where possible. • Diagnose and resolve application problems or escalate as needed. • Update and patch applications, modules, and interfaces. • Identify security issues and improve policies and measures. • Perform application health checks and execute recovery procedures if needed. • Record and maintain changes to application configurations. • Ensure application availability and reliability as per customer SLAs. • Handle incident, problem, configuration, and knowledge management processes. Qualifications: • Bachelor's degree in Computer Science, Engineering, or related field. • Expert knowledge of utility software applications. • Strong communication skills to convey technical information to diverse audiences. • Ability to work autonomously and collaboratively in a team. • Knowledge and experience of ITIL principles. • Excellent verbal and written communication skills. • Experience with ticketing systems like ServiceNow, Maximo, Remedy, etc. • Multilingual language skills are advantageous, with native proficiency in English. • Technical skills to provide solutions for technical inquiries. • Service-oriented mindset to ensure exceptional customer experience. • Understanding of customer needs and ability to support solutions accordingly. • Proactive attitude in addressing customer requirements. • Ability to handle sensitive and confidential information. • Attention to detail, fast learner, and excellent communication skills.

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Software Engineer - L3 Support

Canonical

Posted 13 days ago

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Job Description

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Engineer - L3 Support to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

  • Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
  • Maintain a close working relationship with Canonical's Field, Support and product engineering teams
  • Participate in upstream communities
  • Develop bug fixes, backport patches, and work with upstream for inclusion
  • Review code produced by other engineers
  • Demonstrate good judgment in technical methods and techniques
  • Prioritize work and manage your time effectively against those priorities
  • Participate in team discussions to improve processes, tools, and documentation
  • Maintain clear, technical and concise communications
  • Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

What we are looking for in you

  • An exceptional academic track record
  • Background in Computer Science, STEM or similar
  • Experience with Linux and open source software
  • Experience with at least one of Python, Go, C or C++ on Linux
  • A drive to learn unfamiliar technology and deep-dive difficult issues
  • Willingness to travel up to 4 times a year for internal events

Nice-to-have skills

  • You love technology and working with brilliant people
  • You are curious, flexible, articulate, and accountable
  • You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
  • You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme & Wellness Platform
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Engineering and Information Technology
  • Industries Software Development

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