92 Bell Captain Waldorf Astoria Lusail Doha jobs in Qatar

QNB3509 - Associate Customer Service (Qatarization)

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Summary

Responsible for the front desk operations at the Company’s office. First point of contact with the walk in customers. Provide a solution or direct the customer to the right person. Project a professional company image through in-person and phone interaction. Responsibilities

Shareholder & Financial - Establish account set up for Qatari and non-Qatari clients - Generate viable leads and forwarding them through the appropriate channels as defined by the internal processes - Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion. - Implements KPI’s and best practices for Associate Customer Service. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): - First point of contact for all walk-in customers. - Greet the walk in customers and present a good image of the Company. - Listen to the customer and assess his / her requirements. - Provide correct form to the customer to make his / her request in writing pass it on to the relevant departments for processing with appropriate documentation. - Taking customer inquiries about new account opening in person and the inquiries through internet. - Taking customer complaints and directing those to appropriate departments. - Ensure maintenance of service standards. - To assist customers in all their queries on Bank’s product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): - Performing the role of front office. - Providing a tracking number to all requests and updating details in the system. - Managing the Telephone System when call centre executive is absent or busy. - Abide by the Policies and Procedures developed for maintaining the Information Security for the QNBFS and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard. Learning & Knowledge: - Work in accordance with Company standards, the regulation and ethics and maintain licensed status. - Generate and provide new ideas for customer relationship and customer retention. - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Education And Experience Requirements

Bachelor’s degree with no years of experience required. Note: you will be required to attach the following: Resume/CV Copy of Passport or QID Copy of Education Certificate Recruitment Event in Philippines | Customer Service Agent | Qatar Airways Group

Recruitment Event in Indonesia | Customer Service Agent | Qatar Airways Group

QNB3412 - Associate Customer Services (Qatarization)

QNB3460 - Associate Customer Services (Qatarization) #J-18808-Ljbffr

Overview

Manager Customer Service and Accessibility – Qatar Airways Job title: Manager Customer Service and Accessibility Location: Qatar - Doha Job family: Cargo & Airport Operations Ref #: H0 Closing date: 17-Sep-2025 About the Role Hamad International Airport is seeking a highly skilled and organized individual to join our team as

Manager Customer Service and Accessibility . If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by:

Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities.

Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture.

Deliver customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction.

Drive innovation in service delivery, leveraging technology to improve responsiveness and inclusivity.

Manage and take end-to-end ownership of customer service strategy for MATAR Terminal Operations and develop and implement customer service policies, standards, and procedures to maintain or increase customer satisfaction.

Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction.

Manage, control and monitor the training programs (customer service & accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.

Qualifications

About you:

Relevant College or University qualification to min bachelor’s level or equivalent

Minimum 8 years of relevant experience

Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest

Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change

Strong people management, creates an empowering environment, encouraging individual ownership and initiative

Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: Airlines and Aviation

Referrals increase your chances of interviewing at Qatar Airways by 2x

#J-18808-Ljbffr

Overview

To provide Ashghal customers with a world class service through resolution of their queries and consistently provide high standards of care throughout their interaction with the customer. The customer service advisor will be responsible for interacting with customers on the phone and face-to-face to assist them with issues, queries and applications. Responsibilities

Answering of customer calls, emails, web, fax, post, social media and other contact, with internal and external customers. Handling Switchboard calls Handling Outbound calls as needed Follow up on SR’s as assigned Take ownership for resolving customer’s enquires and complaints promptly and efficiently, providing a solution in accordance with agreed company processes and procedures, and following up where necessary to ensure customer journey is managed well. Work on a 24/7 shift pattern Provide concise, accurate, complete and informative responses to the customer. Recognise where customer issues require escalation and follow the escalation procedure. Follow pre-agreed troubleshooting processes, scripts and call guides as directed by Ashghal to ensure correct diagnosis and appropriate resolution. Accurately record customer information manually and using Customer Management Software, relevant to the resolution of the customer enquiry or issue. Maintain an up to date level of service and procedural knowledge and proactively seek out information where required. Contribute positively towards the achievement of performance targets in all aspects of the team’s activities. Maintain target levels of productivity and performance, as outlined by the Team Leader, in relation to the performance metrics, e.g. Quality scores, Attendance and Punctuality, Resolution Rate and others, as agreed. Undertake duties of a general nature, or additional tasks, as may be required from time to time by their Team Leader. Feedback any trends noticed from customer calls to their Team Leader, as they are noticed.

#J-18808-Ljbffr

About the role: Hamad International Airport is seeking a highly skilled and organized individual to join our team as

Manager Customer Service and Accessibility . If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by: Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities. Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction. Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction. Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction. Manage, control and monitor the training programs (customer service & accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction. Qualifications About you: Relevant College or University qualification to min bachelor’s level or equivalent Minimum 6 years of relevant experience Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest. Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change. Strong people management, creates an empowering environment, encouraging individual ownership and initiative Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.

#J-18808-Ljbffr

Overview

Customer Service Representative - Fair chance vacancy in Doha Qatar. Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Responsibilities

Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

Notes This listing contains additional postings and miscellaneous information not directly related to the Customer Service Representative role. The essential responsibilities above reflect the job’s core expectations.

#J-18808-Ljbffr

Overview

Hamad International Airport is seeking a highly skilled and organized individual to join our team as Manager Customer Service and Accessibility. The role focuses on enhancing customer service and accessibility for passengers with disabilities and driving a culture of continuous improvement and inclusivity. Responsibilities

Support MATAR customer experience strategic objectives to improve accessibility for passengers with disabilities. Develop and implement policies, programs and processes to measure, evaluate, and improve HIA accessibility management and culture. Deliver customer-oriented metrics and analytics by evaluating data to select measurements, reports and metrics that provide clear insights about customer needs and satisfaction. Drive innovation in service delivery by leveraging technology to improve responsiveness and inclusivity. Manage end-to-end ownership of the customer service strategy for MATAR Terminal Operations; develop and implement policies, standards, and procedures to maintain or increase customer satisfaction. Support terminal operations shift leaders to monitor and manage day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction. Manage, control, and monitor training programs (customer service and accessibility) for MATAR employees and stakeholders to ensure skills contribute to customer satisfaction. Qualifications

Relevant college or university qualification to bachelors level or equivalent. Minimum 6 years of relevant experience. Proven senior influencing and relationship management skills balancing diverse stakeholder interests. Strategic thinker and change agent with ability to challenge current practices and drive through change. Strong people management with an empowering leadership style. Managerial skills: ability to delegate, set direction, manage workflow, mentor and coach, train and develop subordinates, and foster teamwork.

#J-18808-Ljbffr

We are the Group of Company looking **Female** **customer** **service,secretary & **Housekeeping Supervisor (Female Only) **with experience of at least 2 year.

1. Applicant should be inside Doha only

2. Gender: Only Female

3. Nationality: Any Nationality

4. Available: Immediately

5. Accommodation: Company will provide

6.Transportation: Company will provide

7. Mobile allowance: Company will provide

8. Salary: QAR 3,000 to 5,000

**Salary**: QAR3,000.00 - QAR5,000.00 per month

Must be sociable, stylish, confident, and presentable
- Must be able to speak ENGLISH clearly and confidently
- Visa sponsorship must be transferable for local hires (No freelance)
- Minimum height requirement: 160cm
- Accommodation and transportation provided

PREVIOUS APPLICANTS NEED **NOT** APPLY AGAIN.

**Start Date: Immediately**

**Job Types**: Full-time, Permanent

**Salary**: From QAR4,500.00 per month

Application Question(s):

- In which country are you currently located?
- How long have you been working in your present company in QATAR? Give number of months. (Leave blank if you are not in Qatar)
- If you resign from your present company, can you get an NOC or will they stamp your resignation letter? Yes or No? (Leave blank if you are not in Qatar)
- Is your Qatar visa transferable and are you willing to change sponsorship? Yes or No? (Leave blank if you are not in Qatar)
- How soon can you transfer to the new company after signing an offer letter? Give number of weeks.
- What is your body height in cm?
- What is your body weight in kg?
- What is your age right now?
- Which country are you from? (Nationality)
- Are you a Male or a Female?
- What languages do you speak?

Ø Register new clients, introducing Healthy Home and offering available services as suitable.

Ø Identify customers’ needs, clarify information, research every issue and provide solutions with the assistance of FM/PM.

Ø Avoid turning down client requests and offer for an alternate solution with the help of FM/PM.

Ø Prepare and send quotations as per the requirement from customer for approval with follow up.

Ø Perform post service inquiries to learn about their needs, complaints, or other issues with services and issue occurrence report when needed.

Ø Maintains & improves quality results by adhering to standards and making recommendations.

Ø Keep records of all conversations in Call-Center database in a comprehensible way.

Ø Converting customer leads into new sales by presenting quality solutions to clients.

**Salary**: QAR4,500.00 - QAR5,000.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)