62 Customer Operations jobs in Qatar

Talent Leaders is a Canadian federally incorporated Executive Search and HR Consulting firm, with a strong presence in the Middle East and a proven track record of sourcing exceptional leadership talent across the GCC. We have been exclusively mandated by one of our prestigious clients in Qatar to headhunt a highly qualified Director – Service Operations to lead a mission-critical function that drives digital infrastructure excellence and managed service maturity in a 24x7 environment. Role Overview The Director – Service Operations

is responsible for orchestrating end-to-end service delivery, ensuring operational excellence across IT infrastructure, technical operations, workplace support, and client services. This role integrates and oversees the Service Desk, NOC, L1 Technical Operations, Control Management, and Workplace Services under a unified model focused on reliability, automation, governance, and client satisfaction. The ideal candidate will bring international exposure, particularly from Western, European, or Gulf-based environments, and a proven ability to lead high-performing IT operations in enterprise or multi-tenant settings. Key Responsibilities Lead Service Operations including Service Desk, NOC, Technical Operations, Control Management, and Workplace Services Ensure successful, SLA-driven delivery of services to named enterprise clients Implement standardized operating models, ITIL-aligned governance, performance dashboards, and automation-first approaches Develop and monitor operational KPIs related to SLA compliance, MTTR, CSAT, change success rate, incident management, and proactive support Drive client engagement strategy and lead escalations, service transition, and solution design support Build executive reporting, analytics (e.g., Power BI dashboards), and contribute to strategic decision-making Manage internal collaboration across PMO, Finance, HR, Sales, and vendor relations Ensure compliance with internal controls, ISO 2000, ITIL, and best practices Coach, mentor, and manage cross-functional service teams for performance, growth, and knowledge contribution Candidate Profile Minimum 12 years of experience in IT service delivery, ideally in a Managed Service Provider (MSP), IT outsourcing, or Data Center environment At least 7 years in a leadership role managing multi-disciplinary service operations teams Extensive experience working with enterprise or GCC-based clientele in high-availability environments Strong knowledge of ITIL (v3/v4 Practitioner required), ISO standards, SLAs, incident/change/problem management Familiarity with monitoring tools (e.g., SMAX, Lansweeper, Splunk), and reporting platforms (e.g., Power BI) Strong communication and stakeholder management skills with experience in client-facing executive roles Project Management certification (Prince2 preferred) Arabic language proficiency is an advantage Valid driving license and mobility within GCC as required Preferred Attributes Experience leading in multi-cultural, global team environments Strong business acumen with a focus on automation, cost control, and SLA optimization Executive presence with the ability to engage C-level stakeholders and translate operational insights into board-level outcomes Passion for operational excellence and service transformation through digital enablement and AI-powered automation

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Job title

Manager Operations & Customer Delivery

Ref #

225090

Location

Qatar - Doha

Job family

Corporate & Commercial

• Closing date: 24-Aug-2025
  
  

About The Role

Responsible for the operational management of Qatar Airways Holidays and Discover Qatar. Ensure that the daily business of the division, its outstations and implants are performing according to company procedures and policies, and achieving outstanding customer satisfaction through all the touch points, in addition to being responsible for sales performance of the Operations team across the network. Work closely with all department heads to reduce costs and will play a pivotal role in migrating sales online across all QRH/DQ touch points.

Key Accountabilities Include:

Strategic

• Develop policies and procedures that ensure DQ/QRH operational requirements are consistently cost effective, safely delivered and comply with all applicable business and industry specific legislative/regulatory requirements. Set standard of operations as per policies and procedures.
• Ensure the operations of QRH and DQ and its outstations and implants are run with the highest quality of service to customers and in line with the company policies and procedures achieving an error free operation.
• Integrate DQ and QRH operations into a single unit achieving economies of scale and efficiencies.
• Identify and develop industry best practice improvements to systems, processes and structures to enhance operational effectiveness. Improve the processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output.
• Responsible for the profitable operation to include developing and overseeing strategic growth initiatives, margin enhancement and maintaining consistency throughout operational areas.
• Develop strategic plans for DQ/ QRH Operations in terms of:
• Anticipating emerging business changes and get ahead of the curve to recommend necessary changes.
• Coordinating and capturing management team input into development plans, providing analytical input and guidance to development plans.
• Driving initiatives and playing a significant role in short and long-term planning towards operational excellence.
• Assisting in the development of various long and short term business plans for the department ensuring that major corporate objectives are maintained throughout the planning process.
• Developing business solutions for proposed changes.
• Developing ways to improve performance and efficiency and lower costs through process improvements.
  

Operational

• Determine the best scheduling strategy in order to improve efficient utilization of Personnel and Vehicle/Equipment to reduce losses and increase revenues.
• Establish the policies, procedures, rules and guidelines required to facilitate a fully integrated operations and service. Model and analyse proposed changes to rules and policies to determine the impact on Operations related activities and resources.
• Oversee and manage the provision of services to ensure that they meet expectations and needs of customers. Manage all operations performance to ensure that cost effective and consistent disruption recovery responses are initiated/implemented 24/7.
• Review and evaluate operational procedures and activities and ensure immediate action is taken with regards to customer complaints.
• Prepare and control operational budgets related to the department. Produce operational and management reports for the DQ Management. Monitor expenditure against approved levels on a regular basis and investigates and justifies significant variances to ensure effective performance and cost control.
• Provide update and monitoring of designated projects assigned by DQ Management and to ensure targets are met and objectives secured. Recommend control procedures throughout the project. Coordinate with other departments to communicate project plans and updates.
• Manage and maintain excellent relationships with local authorities, government officials and suppliers, to facilitate negotiations related to daily operations, as well as special projects. Communicate effectively with board members, employees, and government authorities.
• Perform other department duties related to his/her position as directed by the Head of the Department.
  
  

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

Qualifications

About you

Qualifications:

• Minimum qualification of bachelor’s degree or equivalent is essential
• 8+ years of job-related experience.
• Experience in tourism /hospitality with in similar Operations manager role with prior experience in setting up operational base will be an added advantage.
• A proven record of accomplishment of managing large operational teams and delivering results within a multi-national and multi-cultural environment.
• Must have strong problem solving and decision making skills and be capable of leading and performing well under pressure.
• Previous work experience in a travel agency or tour operator at management level.
• Retail sales experience.
• Online retail experience.
• Knowledge of automobile will be an added advantage.
• Strong communication skills to manage internal and external stakeholders.
• Excellent command of the English language.
  
  

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

#J-18808-Ljbffr

Job title

Manager Operations & Customer Delivery

Ref #

225090

Location

Qatar - Doha

Job family

Corporate & Commercial

Closing date: 24-Aug-2025

About The Role

Responsible for the operational management of Qatar Airways Holidays and Discover Qatar. Ensure that the daily business of the division, its outstations and implants are performing according to company procedures and policies, and achieving outstanding customer satisfaction through all the touch points, in addition to being responsible for sales performance of the Operations team across the network. Work closely with all department heads to reduce costs and will play a pivotal role in migrating sales online across all QRH/DQ touch points.

Key Accountabilities Include:

Strategic

Develop policies and procedures that ensure DQ/QRH operational requirements are consistently cost effective, safely delivered and comply with all applicable business and industry specific legislative/regulatory requirements. Set standard of operations as per policies and procedures. Ensure the operations of QRH and DQ and its outstations and implants are run with the highest quality of service to customers and in line with the company policies and procedures achieving an error free operation. Integrate DQ and QRH operations into a single unit achieving economies of scale and efficiencies. Identify and develop industry best practice improvements to systems, processes and structures to enhance operational effectiveness. Improve the processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Responsible for the profitable operation to include developing and overseeing strategic growth initiatives, margin enhancement and maintaining consistency throughout operational areas. Develop strategic plans for DQ/ QRH Operations in terms of: Anticipating emerging business changes and get ahead of the curve to recommend necessary changes. Coordinating and capturing management team input into development plans, providing analytical input and guidance to development plans. Driving initiatives and playing a significant role in short and long-term planning towards operational excellence. Assisting in the development of various long and short term business plans for the department ensuring that major corporate objectives are maintained throughout the planning process. Developing business solutions for proposed changes. Developing ways to improve performance and efficiency and lower costs through process improvements.

Operational

Determine the best scheduling strategy in order to improve efficient utilization of Personnel and Vehicle/Equipment to reduce losses and increase revenues. Establish the policies, procedures, rules and guidelines required to facilitate a fully integrated operations and service. Model and analyse proposed changes to rules and policies to determine the impact on Operations related activities and resources. Oversee and manage the provision of services to ensure that they meet expectations and needs of customers. Manage all operations performance to ensure that cost effective and consistent disruption recovery responses are initiated/implemented 24/7. Review and evaluate operational procedures and activities and ensure immediate action is taken with regards to customer complaints. Prepare and control operational budgets related to the department. Produce operational and management reports for the DQ Management. Monitor expenditure against approved levels on a regular basis and investigates and justifies significant variances to ensure effective performance and cost control. Provide update and monitoring of designated projects assigned by DQ Management and to ensure targets are met and objectives secured. Recommend control procedures throughout the project. Coordinate with other departments to communicate project plans and updates. Manage and maintain excellent relationships with local authorities, government officials and suppliers, to facilitate negotiations related to daily operations, as well as special projects. Communicate effectively with board members, employees, and government authorities. Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

Qualifications

About you

Qualifications:

Minimum qualification of bachelor’s degree or equivalent is essential 8+ years of job-related experience. Experience in tourism /hospitality with in similar Operations manager role with prior experience in setting up operational base will be an added advantage. A proven record of accomplishment of managing large operational teams and delivering results within a multi-national and multi-cultural environment. Must have strong problem solving and decision making skills and be capable of leading and performing well under pressure. Previous work experience in a travel agency or tour operator at management level. Retail sales experience. Online retail experience. Knowledge of automobile will be an added advantage. Strong communication skills to manage internal and external stakeholders. Excellent command of the English language.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

#J-18808-Ljbffr

We are hiring a Client Relations Associate for one of our clients in Qatar.

If you have the right background, send us your application.

Skills

• Minimum 2–3 years of experience in a similar or related role (supervisory experience is a plus).

• Bachelor’s degree (preferably Marketing or Business) or equivalent.

• Background in corporate sales, business development, and marketing campaign execution.

• Must have valid QID and NOC.

#J-18808-Ljbffr

IAID W.L.L., established in 2001, has grown to be the biggest Performing Arts Academy in Qatar promoting passion, pride and positivity.

A novel and first of its kind institute in the region to offer training in the field of Performing and Visual Arts, IAID has over 1,200 students representing 80+ nationalities. IAID also takes pride to be a pioneer in conducting workshops for children and has performed in major local and international events promoting arts and culture. Currently, located in Doha City, the Academy is supported with fully equipped dance, music and art studios suitable to bring out the best in each of the students. Privileged to be ranked in the top 50 SMEs of the country, IAID with a committed team of professionals maintains quality courses that meet international standards and certifications.

Join us as a Client Relations Associate. This role is responsible for lead generation via the process of identifying and cultivating potential customers for the profitability of the business. The role is responsible for managing new and existing clients by providing quality and consistent customer service at all times.

Requirements:

1. Graduate of any bachelor’s degree (preferably Marketing or Business) or equivalent.
2. Minimum of two (2) to three (3) years of experience in the same or related position (with supervisory experience a plus).
3. Background in corporate sales, business development and developing/executing marketing campaigns to name a few.

What is in store for you:

1. Career Growth (Entry Level – Director’s Level)
2. Tax Free Remuneration
3. Value-added Benefits (Accommodation, Transportation, Air Ticket, Visa and many more)
4. Exposure to diverse culture and nationalities

If you share the same passion as us, then come and join our team!

You may send your CV and portfolio to

(Qualified candidates will be contacted by the IAID HR Team)

#J-18808-Ljbffr

IAID W.L.L., established in 2001, has grown to be the biggest Performing Arts Academy in Qatar promoting passion, pride, and positivity.

A novel and first of its kind institute in the region to offer training in the field of Performing and Visual Arts, IAID has over 1,200 students representing 80+ nationalities. IAID also takes pride in being a pioneer in conducting workshops for children and has performed in major local and international events promoting arts and culture. Currently, located in Doha City, the Academy is supported with fully equipped dance, music, and art studios suitable to bring out the best in each of the students. Privileged to be ranked in the top 50 SMEs of the country, IAID, with a committed team of professionals, maintains quality courses that meet international standards and certifications.

Join us as a Client Relations Associate . This role is responsible for lead generation through the process of identifying and cultivating potential customers to enhance business profitability. The role also involves managing new and existing clients by providing quality and consistent customer service at all times.

Requirements:

• Graduate of any bachelor’s degree (preferably in Marketing or Business) or equivalent.
• Minimum of two (2) to three (3) years of experience in the same or a related position (supervisory experience is a plus).
• Background in corporate sales, business development, and developing/executing marketing campaigns.

What is in store for you:

• Career growth opportunities (Entry Level to Director’s Level)
• Tax-free remuneration
• Value-added benefits (Accommodation, Transportation, Air Ticket, Visa, and more)
• Exposure to diverse cultures and nationalities

If you share the same passion as us, then come and join our team!

You may send your CV and portfolio to

(Qualified candidates will be contacted by the IAID HR Team)

#J-18808-Ljbffr

We are hiring a Client Relations Associate for one of our clients in Qatar. If you have the right background, send us your application. Skills • Minimum 2–3 years of experience in a similar or related role (supervisory experience is a plus). • Bachelor’s degree (preferably Marketing or Business) or equivalent. • Background in corporate sales, business development, and marketing campaign execution. • Must have valid QID and NOC.

#J-18808-Ljbffr

IAID W.L.L., established in 2001, has grown to be the biggest Performing Arts Academy in Qatar promoting passion, pride, and positivity. A novel and first of its kind institute in the region to offer training in the field of Performing and Visual Arts, IAID has over 1,200 students representing 80+ nationalities. IAID also takes pride in being a pioneer in conducting workshops for children and has performed in major local and international events promoting arts and culture. Currently, located in Doha City, the Academy is supported with fully equipped dance, music, and art studios suitable to bring out the best in each of the students. Privileged to be ranked in the top 50 SMEs of the country, IAID, with a committed team of professionals, maintains quality courses that meet international standards and certifications. Join us as a

Client Relations Associate . This role is responsible for lead generation through the process of identifying and cultivating potential customers to enhance business profitability. The role also involves managing new and existing clients by providing quality and consistent customer service at all times. Requirements: Graduate of any bachelor’s degree (preferably in Marketing or Business) or equivalent. Minimum of two (2) to three (3) years of experience in the same or a related position (supervisory experience is a plus). Background in corporate sales, business development, and developing/executing marketing campaigns. What is in store for you: Career growth opportunities (Entry Level to Director’s Level) Tax-free remuneration Value-added benefits (Accommodation, Transportation, Air Ticket, Visa, and more) Exposure to diverse cultures and nationalities If you share the same passion as us, then come and join our team! You may send your CV and portfolio to

(Qualified candidates will be contacted by the IAID HR Team)

#J-18808-Ljbffr

IAID W.L.L., established in 2001, has grown to be the biggest Performing Arts Academy in Qatar promoting passion, pride and positivity. A novel and first of its kind institute in the region to offer training in the field of Performing and Visual Arts, IAID has over 1,200 students representing 80+ nationalities. IAID also takes pride to be a pioneer in conducting workshops for children and has performed in major local and international events promoting arts and culture. Currently, located in Doha City, the Academy is supported with fully equipped dance, music and art studios suitable to bring out the best in each of the students. Privileged to be ranked in the top 50 SMEs of the country, IAID with a committed team of professionals maintains quality courses that meet international standards and certifications. Join us as a

Client Relations Associate.

This role is responsible for lead generation via the process of identifying and cultivating potential customers for the profitability of the business. The role is responsible for managing new and existing clients by providing quality and consistent customer service at all times. Requirements: Graduate of any bachelor’s degree (preferably Marketing or Business) or equivalent. Minimum of two (2) to three (3) years of experience in the same or related position (with supervisory experience a plus). Background in corporate sales, business development and developing/executing marketing campaigns to name a few. What is in store for you: Career Growth (Entry Level – Director’s Level) Tax Free Remuneration Value-added Benefits (Accommodation, Transportation, Air Ticket, Visa and many more) Exposure to diverse culture and nationalities If you share the same passion as us, then come and join our team! You may send your CV and portfolio to

(Qualified candidates will be contacted by the IAID HR Team)

#J-18808-Ljbffr