35 Customer Service jobs in Al Sadd

Overview

To provide Ashghal customers with a world class service through resolution of their queries and consistently provide high standards of care throughout their interaction with the customer. The customer service advisor will be responsible for interacting with customers on the phone and face-to-face to assist them with issues, queries and applications.

• Answering of customer calls, emails, web, fax, post, social media and other contact, with internal and external customers.
• Handling Switchboard calls
• Handling Outbound calls as needed
• Follow up on SR’s as assigned
• Take ownership for resolving customer’s enquires and complaints promptly and efficiently, providing a solution in accordance with agreed company processes and procedures, and following up where necessary to ensure customer journey is managed well.
• Work on a 24/7 shift pattern
• Provide concise, accurate, complete and informative responses to the customer.
• Recognise where customer issues require escalation and follow the escalation procedure.
• Follow pre-agreed troubleshooting processes, scripts and call guides as directed by Ashghal to ensure correct diagnosis and appropriate resolution.
• Accurately record customer information manually and using Customer Management Software, relevant to the resolution of the customer enquiry or issue.
• Maintain an up to date level of service and procedural knowledge and proactively seek out information where required.
• Contribute positively towards the achievement of performance targets in all aspects of the team’s activities.
• Maintain target levels of productivity and performance, as outlined by the Team Leader, in relation to the performance metrics, e.g. Quality scores, Attendance and Punctuality, Resolution Rate and others, as agreed.
• Undertake duties of a general nature, or additional tasks, as may be required from time to time by their Team Leader.
• Feedback any trends noticed from customer calls to their Team Leader, as they are noticed.

Overview

Customer Service Representative - Fair chance vacancy in Doha Qatar. Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

• Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

This listing contains additional postings and miscellaneous information not directly related to the Customer Service Representative role. The essential responsibilities above reflect the job’s core expectations.

Role Summary

Talent Leaders LLC has been exclusively mandated to recruit a Customer Service Representative on behalf of a prestigious Government entity in Qatar . We are looking for a bilingual professional with a strong background in customer service, fluent in both English and Arabic , who is currently based in Qatar and can join immediately.

• Handle inbound and outbound customer interactions in a courteous, professional, and timely manner (in both English and Arabic).
• Manage and resolve customer complaints by providing appropriate solutions and alternatives.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Escalate unresolved issues to the appropriate departments as needed.
• Ensure customer satisfaction and provide professional client support at all times.
• Coordinate internally with relevant departments to follow up on customer cases.
• Contribute to continuous improvement of customer service procedures and standards.

• Minimum of 3 years’ experience in a customer service role, preferably in a government, telecom, or service-sector environment.
• Bilingual proficiency in English and Arabic (verbal and written) is mandatory.
• Must be locally available in Qatar with a valid QID.
• Must be able to join immediately .
• Strong computer literacy and familiarity with Microsoft Office and CRM tools.
• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure and manage high volumes of inquiries effectively.
• A customer-centric mindset with high attention to detail.

The ideal candidate will be capable of creating effective marketing strategies that assist the efforts of sales teams and generate additional leads. This candidate should be comfortable creating content to aid the sales teams and have an ability to evaluate a marketing campaign to guarantee the best outcome. Additionally, this candidate should have a good understanding of the goals of various salespeople and ultimately operate as a close business partner.

• Conduct market research and provide sales teams with competitive intelligence
• Generate marketing resources and run campaigns to assist the work of sales teams
• Identify target audiences and potential sales leads through marketing campaigns
• Demonstrate outcomes of marketing efforts through metrics and deliverables

• Bachelor's degree
• Experience in marketing or related field
• Strong creative, analytical and communication skills
• Proficient in Microsoft Office