64 Department Head Application Support jobs in Qatar

About the Role

Doha Bank is seeking a dynamic and experienced IT leader to head its Application Support division. This pivotal role oversees the performance, optimization, and strategic direction of key banking systems including Core Banking, Cards & Payments, Enterprise Channels, Business Applications, and the IT Service Desk.

As Department Head, you’ll lead a high-performing team to ensure seamless operations, drive innovation, and deliver best-in-class technology solutions aligned with business goals. You’ll collaborate across business units, IT teams, and external partners to enhance system reliability, user experience, and service delivery.

• Manage end-to-end application support across multiple banking platforms.
• Ensure timely resolution of incidents and service requests, with a focus on minimizing downtime.
• Monitor system performance and lead continuous improvement initiatives.
• Implement ITSM processes (incident, problem, and change management) and ensure SLA compliance.
• Lead root cause analysis and corrective actions to prevent recurring issues.
• Collaborate with stakeholders on project planning, resource alignment, and delivery.
• Stay current with regulatory changes and ensure compliance across IT applications.
• Guide the development of KPIs and performance metrics for the department.
• Foster strong relationships across business and IT to support strategic decision-making.
• Oversee project workflows, budgets, and testing phases to ensure timely, profitable outcomes.

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Minimum 15 years of experience in banking IT, with leadership in business applications.
• Proven expertise in managing enterprise software in financial environments.
• Strong command of agile, DevSecOps, and continuous integration methodologies.
• Deep understanding of banking systems and IT infrastructure.

• Leadership in business applications.
• Expertise in enterprise software management.
• Agile and DevSecOps methodologies.

• Experience in financial environments.
• Knowledge of IT infrastructure.

Doha Bank is seeking a dynamic and experienced IT leader to head its Application Support division. This pivotal role oversees the performance, optimization, and strategic direction of key banking systems including Core Banking, Cards & Payments, Enterprise Channels, Business Applications, and the IT Service Desk.

Doha Bank is seeking a dynamic and experienced IT leader to head its Application Support division. This pivotal role oversees the performance, optimization, and strategic direction of key banking systems including Core Banking, Cards & Payments, Enterprise Channels, Business Applications, and the IT Service Desk.

About the Role
: As Department Head, you'll lead a high-performing team to ensure seamless operations, drive innovation, and deliver best-in-class technology solutions aligned with business goals. You'll collaborate across business units, IT teams, and external partners to enhance system reliability, user experience, and service delivery.

Responsibilities
:

• Manage end-to-end application support across multiple banking platforms.
• Ensure timely resolution of incidents and service requests, with a focus on minimizing downtime.
• Monitor system performance and lead continuous improvement initiatives.
• Implement ITSM processes (incident, problem, and change management) and ensure SLA compliance.
• Lead root cause analysis and corrective actions to prevent recurring issues.
• Collaborate with stakeholders on project planning, resource alignment, and delivery.
• Stay current with regulatory changes and ensure compliance across IT applications.
• Guide the development of KPIs and performance metrics for the department.
• Foster strong relationships across business and IT to support strategic decision-making.
• Oversee project workflows, budgets, and testing phases to ensure timely, profitable outcomes.

Qualifications & Experience Required
:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Minimum 15 years of experience in banking IT, with leadership in business applications.
• Proven expertise in managing enterprise software in financial environments.
• Strong command of agile, DevSecOps, and continuous integration methodologies.
• Deep understanding of banking systems and IT infrastructure.

Required Skills
:

• Leadership in business applications.
• Expertise in enterprise software management.
• Agile and DevSecOps methodologies.

Preferred Skills
:

• Experience in financial environments.
• Knowledge of IT infrastructure.

Overview

Doha Bank is seeking a dynamic and experienced IT leader to head its Application Support division. This pivotal role oversees the performance, optimization, and strategic direction of key banking systems including Core Banking, Cards & Payments, Enterprise Channels, Business Applications, and the IT Service Desk.

• Oversee the performance, optimization, and strategic direction of key banking systems including Core Banking, Cards & Payments, Enterprise Channels, Business Applications, and the IT Service Desk.

For detailed job description and to apply for this position, please follow the link below.

Join to apply for the Software Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Software Support Engineer role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Support Engineer to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
  
  

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events
  
  

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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Key Responsibilities

• Provide first-level and second-level support for
• software applications.Diagnose and resolve technical issues related to software performance, configuration, and integration.
• Liaise with end-users to identify issues and provide timely solutions.
• Document incidents, problems, and resolutions in line with company standards.
• Collaborate with internal teams to escalate complex issues when required.
• Assist in software upgrades, patch management, and system testing.
• Deliver user training and support for software-related queries
• Ensure compliance with IT policies and procedures.

Qualifications & Requirements

• Education: Graduate degree (IT, Computer Science,or related field).
• Experience: 2-3 years of experience in software support or a related technical role.
• Languages: Fluency in Arabic and French is mandatory

Job Type: Full-time

Pay: QAR4, QAR4,250.00 per month