78 Duty Manager jobs in Qatar
Duty Manager
Posted 9 days ago
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As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You’ll find us in the exclusive West Bay area, close to the city’s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health, and fitness club, and a rooftop pool, ensure a memorable stay
InterContinental Doha The City is looking foraDuty Manager to join our team.
As Duty Manager you are responsible to provide exceptional service to our guests and also to one another. Be an ambassador for our hotel team where you will provide support as needed throughout all departments in support of efficient hotel operations and a memorable guest experience.Promote the desired work culture by living the 5 winning ways value – Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.
- Understanding the company's objectives and standards, processes and plans.
- Understanding the values and culture of the company and how they influence what we do.
- Understand company loyalty program, tiers, points and guest enrolment system.
- Active achievement of the customer expectations and performance targets of the department.
- Actions to "go the extra mile" and deliver exceptional customer service, not just the minimum acceptable.
- A warm and friendly approach to other team members and a positive sharing of workloads, skills and knowledge.
- Interest in customer comments and complaints and action on the feedback provided by team leaders.
- Awareness of costs and cost control (eg, control of waste), and awareness of budget targets for the department.
- Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
- Coaching of the team so they can see how to meet the short term and longer-range plans of the business.
- Support through daily management activities of the company's and brands values and culture.
- Implementation of the operational and service standards set out in the Corporate Standard; mediation of these standards to line managers.
- Close work with leaders in the team to support other team members and ensure they have a strong sense of direction.
- Management of the department's technical standards to ensure they comply with corporate policy and/or with industry practice.
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
What we offer
In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking “Apply Online”
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
#J-18808-LjbffrDuty Manager
Posted today
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With over 280,000 square metres dedicated to celebrating our potential for physical, mental, and emotional health, Zulal Wellness Resort is a pioneering wellness destination in the Middle East and the first to fully embrace the philosophy of Traditional Arabic & Islamic Medicine (TAIM).
**Job Descriptions**:
As a Duty Manager, you will be administering front office functions and supervising employees on a daily basis. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Responsibilities and essential job functions include but are not limited to the following:
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Supporting Management of Front Office Team
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
**Requirements**:
1 - 2 years experience in similar positions is preferred
**Skills Required**:
Supervisory Skill
On Job Training Skill
Opera Knowledge
**Compensation & Benefits**:
- Compensation & Benefits to be discussed during interview
Duty Manager
Posted today
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Job Description
- Train new team members, share your expertise and continually inspire the team.
- Ensure daily tasks are completed accurately and in a timely manner
- Confidently provide personalised and proactive guest service
- Resolve & respond to guest complaints in a timely and professional manner
**Qualifications**:
- College degree in hotel management or related field
- Previous experience in Rooms Division
- Strong communication skills
- Familiar with Front Office Systems
- Fluent in English both verbal and written
**Additional Information**:
**Education**:
- Bachelor’s Degree, preferably in Administration
**Experience**:
- At least 3-5 years of experience in Front Office
Qualifications:
- Proficiency in English Communication in both written and verbal
Duty Manager
Posted today
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**Job Type**: Contract
**Salary**: QAR4,000.00 - QAR6,000.00 per month
Duty Manager
Posted today
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Job Description
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand Doha Resort & Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Supporting Property Operations and Guest Relations Needs**
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Sends copy of MOD report to all departments on a daily basis.
- Strives to improve service performance.
- Ensures compliance with all policies, standards and procedures.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Supporting Profitability Goals**
- Understands and complies with loss prevention policies and procedures.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
**Managing the Guest Experience**
- Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.
- Empowers associates to provide excellent customer service.
- Provides immediate assistance to guests as requested.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Ensures associates understand customer service expectations and parameters.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Records guest issues in the guest response tracking system.
**Assisting Human Resources Activities**
- Participates as needed in the investigation of associate and guest accidents.
- Observes service behaviors of associates and providing feedback to individuals.
- Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Celebrates successes and publicly recognizes the contributions of team members.
- Ensures associates are cross-trained to support successfully daily operations.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.
Duty Manager
Posted today
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- Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Rooms - Front Office- Job Type- Full-time Permanent**WHO ARE WE?**
**About Rosewood Doha**
Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine ultra-luxury hospitality for global citizens who crave a lifestyle of authenticity fused with modern luxury.We will become one of the city’s most dynamic culinary destinations with a collection of innovative restaurants & lounges. We will transform ordinary events into extraordinary with sleek interiors and state-of-the-art technology. We will introduce a ground-breaking urban concept that delivers innovative and integrative solutions for personal transformation.
- **WHY JOINING US?**
At Rosewood Doha, we are dedicated to creating an environment where passion meets purpose.We believe we have the power to impact and enrich everyone’s life. Each day is full of opportunities to positively contribute to our associates, guests, and community.
Here, everyone belongs. We partner with you to Discover Your Calling, unlocking your true potential to excel in your career.Together, we push the boundaries, discover the uncharted and bring hospitality to new heights.
- **YOUR IMPACT IN THIS ROLE**:
**Oversee Hotel Operations**: Oversee all aspects of hotel operations during your shift, ensuring smooth and efficient functioning across all departments and promptly addressing any issues that arise.
- **Lead and Support**: Lead and support your team, offering guidance, training, and motivation to ensure high performance and adherence to hotel standards.
- **Ensure Safety and Security**: Ensure the safety and security of guests and associates by enforcing safety protocols, conducting regular inspections, and responding promptly to emergencies.
- **Coordinate with Departments**: Coordinate with various departments to ensure seamless operations, effective communication, and efficient handling of guest requests and special events**About Us**:
- Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city’s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world’s pinnacle of private luxury living and contemporary style in Qatar.
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Production Line Duty Manager
Posted today
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To achieve success in this role you will need to:
- Facilitates the installation and commissioning of the new pastry line, including factory acceptance test and engagement with all suppliers and service providers.
- Support the development of training framework for staff on how to operate the new production line.
- Support the delivery and implementation of SOPs required to operate equipment and production line. Facilitates, educates, motivates, coaches, counsels and guides the production group to ensure that they have the qualification and ability to deliver results.
- Provides input on menu/product development of new products and concepts to showcase to customer during presentation.
- Manages and develops production systems to ensure increased productivity, quality and food safety with a disciplined approach on costs, including the cost effective utilisation of staff and equipment.
- Actively analyses and verifies production waste reports to minimize food variance between demand and supply.
- Analyses food cost variance reports provided by Finance to identify gaps in production, ordering and invoicing.
- Regularly reviews quality of purchased goods to ensure adherence to QACC and/or customer specifications.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
**Qualifications**:
You should have a Bachelor’s Degree or Equivalent with Minimum 4 years of job - related experience OR High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 5 years of job-related experience.
**Essential**:
- Proven sound knowledge and experience in a highly automated, high volume, quick turnaround, and demanding environment in bakery and pastry production.
- Proficiency in computer skills, especially in Excel, at an intermediate or expert level.
- Fluent in spoken & written English.
- Ability to communicate with various organizational levels, including management, customers, and staff in general.
- Proficiency in menu development and cost controls with proven track record.
- Ability to perform various manual skills such as; lifting, reaching, bending, twisting, pushing, pulling, squatting, grasping and eye-hand coordination on a continuous basis.
- Ability in multi-tasking, while maintaining continued focus on priorities at hand even with constant interruptions.
- Previous P&L accountability and contract management experience.
**Preferred**:
- Good knowledge of food and catering trends with a focus on quality, production, sanitation, cost controls, and menu presentation.
- Culinary creativity and menu writing abilities.
- Interfaces with middle management
In addition, you will have the following job specific skills:
- Responsible to prepare 85,000 -150,000 units per day in the pastry line.
- Processing 200 tonnes of food every day.
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We have grown fast, broken records and set trends that others follow. We do not slow down by the fear of failure. Instead, we dare to achieve what has never been done before.
Therefore, whether you are creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
**How to apply
Service Delivery Duty Manager
Posted today
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An exciting opportunity to join the Qatar Aircraft Catering Company. In this role, you will be responsible to control the day-to-day running of Service Delivery Department. Ensure the smooth running of operations, the management of the department in relation to safety management, cost control, resource planning and operational change management and reporting. Deliver the best-in-class service as outlined by the customer SLAs. Responsible for department performance monitoring and improvement initiatives implementation, including staff performance management and improvement plan. Ensures fleet maintenance programmes are adhered to by coordinating with QACC maintenance services providers.
Key accountabilities for the role include:
Responsabilities- Responsible for implementation of management instructions including customer service, aircraft delivery and handling, food safety, quality control and security measures.- Ensures maximum productivity by implementing proper staff rosters (supply) for the department that match the work requirements (demand).- Ensures that all staff are briefed, acknowledge and comply with work procedures relevant to the department.- Reviews current procedures, develops and implements new systems and procedures to improve efficiency of the department to follow LEAN principles.- Responsible for the dispatch of meals to the aircraft as per the schedule and in line with the hygiene and food safety procedures.- Responsible for all deliveries to lounges, QR Towers and external delivery points as required.- Implements and conducts appropriate safety and operational audit programmes to provide an objective, measurable assessment of the departmental performance.- Assists the department in managing the maintenance program of QACC Transport fleet by coordinating with maintenance Service Providers with respect to the maintenance schedule and reporting of any maintenance discrepancies.- Prepares clear reports with facts and figures in case of flight delays/accident/incident or any operational Emergency and Irregularity.
Qualifications
About you
You should have at least a High School Qualification / Vocational Qualification / Diploma and 4 years of job-related experience or a Bachelor’s Degree and 3 years of job-related experience. It is highly beneficial if you have worked in a large catering environment or a five star hotel and have knowledge and adherence of HACCP Policy and Standard Quality Procedures.
It is preferred if you have:
- HACCP Certification or Related Training.-
- Sound Computer Knowledge.-
- Good communication and in writing English-
- Excellent knowledge of flight catering operation.-
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.How to apply
- I-NOC is not required:
- If this role reports to your current line manager within the same cost centre.
- Please upload a single document stating this along with your CV.
- I-NOC is required:
- If this role reports to a different line manager.
- Please upload a signed and approved I-NOC, valid only for the position stated in a single document along with your CV.
- If you are unable to upload your I-NOC, please contact your Admin or Talent Acquisition for assistance.
1 Duty Manager Hotel: Amazing Insights to Empower Your Role
Posted today
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The Duty Manager Hotel is responsible for all the hotel's activities, such as maintenance, renovation, and security. The duty manager is responsible for dealing with guests, setting revenue goals, and analysing market segments and distribution routes. Managing a hotel also involves monitoring the attendance and motivation of the front-desk staff, as well as addressing issues such as registration cards, check-in procedures, and room lock issues. Hotel duties are different. They all want to ensure that guests have a good time and that customers are happy.
Duty Manager Jobs in QatarAs a duty manager, you will oversee all aspects of the hotel's operations, from reception to room service. You will be responsible for the hotel's staff’s quality, cleanliness, efficiency, coaching, and mentoring. You will also ensure the employees' well-being and the hotel's overall rating. Additionally, you will become a valuable team member and ensure that guests are relaxed and enjoying their stay. You will be the face of your hotel, welcoming and interacting with guests.
The duties of a duty manager vary, and shifts can be in the evenings. The average earns between $30 and $0,000 annually, and seasonal hotels pay higher salaries. The pay for this position is heavily dependent on experience and education. Depending on the type of hotel, compensation can range from 45,000 to 65,000 per year. You could be a successful duty manager with the necessary qualifications and experience. Some hotels offer health insurance and retirement plans for their duty managers.
Department: Front Office Duty Manager HotelWork Experience:
- Three (3) or more years of progressive managerial experience in a medium hotel
- Any equivalent combination of experience and training provides the required knowledge, skills, and good skills.
- Shift leader in high-scale properties
- Duty Manager experience in medium hotels
- Cluster hotel/resort background
Duty Manager Hotel.
Country to work: Qatar.
Salary: 4500 QR. Free food and accommodation.
- Office No. 32, second floor Building no. 50 Doha, Qatar., 93966