53 F B Team Member jobs in Qatar

About the job Customer Service Representative

Job Description

• Book and track progress of shipment
• Monitor and update the pipeline of deliveries

Qualifications

• Diploma in a relevant field
• 2-3 years of experience in customer service role
• Previous experience in the logistics industry is a preferred
• Middle East/GCC Experience
• Working knowledge of Office and web applications
• Experience in using modern WMS systems including barcoding, Master data, RF, etc.

Market/Industry/Functional Knowledge:

• Strong knowledge of the GCC logistics market
• Strong knowledge of local and regional customs procedure and legislation
• Understand and be able to exploit customer opportunities within and outside of Qatar

1. Guest Assistance: Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently.
2. Customer Inquiries: Address customer queries about promotions, events, and general mall information courteously and promptly.
3. Problem Resolution: Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary.
4. Event Support: Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience.
5. Lost and Found: Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners.
6. Mall Navigation: Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services.
7. Safety and Security: Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.

• Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services.
• Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery.
• Provide regular updates to customers on service progress and follow up as needed.
• Recommend and upsell additional services based on customer needs and vehicle condition.
• Maintain and update accurate customer records.
• Prepare service-based invoices and assist with billing documents.
• Resolve customer complaints and ensure a smooth, satisfying service experience.
  
  

• Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services.
• Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery.
• Provide regular updates to customers on service progress and follow up as needed.
• Recommend and upsell additional services based on customer needs and vehicle condition.
• Maintain and update accurate customer records.
• Prepare service-based invoices and assist with billing documents.
• Resolve customer complaints and ensure a smooth, satisfying service experience.
  
  

• Female candidate only.
• Bilingual - English and Arabic.
• Holding Bachelors Degree.
• Previous experience in automotive services, especially tinting, PPF installation, and underbody coating.
• Quality customer service skills.
• Experience in sales and upselling services.
• Strong in follow-up and coordination with both customers and internal teams.
  
  

Management Solutions International (MSI) is hiring!

We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location) .

Requirements :

Diploma or higher qualification

3+ years experience in customer service within logistics / warehouse / distribution

Arabic language proficiency is mandatory

Familiarity with Warehouse Management Systems (WMS) preferred

Willing to work in rotational / shift-based schedules

Only shortlisted applicants will be contacted.

With over 130 years of experience in integrated water cycle management, we are an international benchmark with a presence in several countries across Africa, the Middle East, and Latin America. Aguas de Valencia Internacional is looking for committed professionals who wish to contribute to sustainable development and take on global challenges in water management. If you value teamwork, innovation, and want to make a positive impact on communities around the world, this is the ideal place to grow your career.

We are currently looking for a: Customer Service Manager

Location: Middle East

The Customer Service Manager is responsible for:

• Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response.
• Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts.
• Supervising staff according to policies and procedures.
• Evaluating operations and maintenance of facilities, recommending and implementing improvements.
• Managing team performance, including training, supervision, and direction.
• Working on client premises and being available for emergency calls.
• Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions.
• Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system.
• Removing blockages within sewage networks, including manual and mechanical cleaning.
• Removing floodwater and rainwater using suction/jetting tankers and restoring sites.

Let your career flow with us. Dive into shaping the future of water!

Premium Solutions Consultancy is Hiring!
Position: Customer Service Executive

Key Responsibilities:

• Respond to customer inquiries via phone and email in Arabic and English, providing accurate and timely assistance.
• Resolve customer complaints, offer effective solutions, and escalate issues when necessary.
• Maintain a high level of customer satisfaction through positive and productive interactions.
• Process customer orders, returns, and exchanges following company policies.
• Manage customer accounts, resolve discrepancies, and provide updates.
• Assist customers with product inquiries and services, ensuring clarity and satisfaction.
• Stay updated on company products, services, and policies to provide comprehensive support.
• Collaborate with other departments to enhance the overall customer experience.

Qualifications:
• Fluency in Arabic (written and spoken) is mandatory.
• Proficiency in English is required.
• Previous experience in customer service or a similar role is preferred.
• Strong communication, problem-solving, and interpersonal skills.
• Local hiring only – Candidates must be currently residing in Qatar.
• QID holders with NOC ready are eligible to apply.
• Must be ready to join immediately.

Send your CV to with "Customer Service Executive – Qatar" in the subject line.