50 Female Customer Support Project Coordinator jobs in Qatar

Life Support Coordinator

Doha, Doha AMAN HOSPITAL

Posted 23 days ago

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Job Description

Job Category: Nursing

Position Type: Full Time

Years of Experience: 5 years and above

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Job Summary:

We are seeking a Life Support Training Coordinator to lead the development, coordination, and delivery of all life support and emergency code training programs. The ideal candidate will have strong clinical knowledge, proven instructional experience, and leadership skills to ensure a high standard of readiness and response across the hospital.

Key Responsibilities:

  • Design and deliver BLS, ACLS, PLS, and NLS training programs.
  • Coordinate mock code drills and evaluate outcomes.
  • Support and train staff on emergency code protocols.
  • Maintain compliance with AHA and DOH standards.
  • Manage training schedules, equipment, and documentation.
  • Respond to emergency codes and participate in audits and continuous quality improvement.
  • Contribute to establishing AHA international training center status.

Requirements:

  • Bachelor’s/Master’s in Nursing or relevant field.
  • Valid QCHP license.
  • ACLS, PLS, NLS certification (mandatory).
  • Experience in life support training and emergency code management.
  • Excellent communication, organization, and leadership skills.

Skills:

  • Proficient in Microsoft Office.
  • Strong knowledge of AHA guidelines.
  • Ability to work collaboratively in a multidisciplinary environment.

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Life Support Coordinator

Amanhospital

Posted 23 days ago

Job Viewed

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Job Description

workfromhome

Job Summary:
We are seeking a Life Support Training Coordinator to lead the development, coordination, and delivery of all life support and emergency code training programs. The ideal candidate will have strong clinical knowledge, proven instructional experience, and leadership skills to ensure a high standard of readiness and response across the hospital.

Key Responsibilities:

  • Design and deliver BLS, ACLS, PLS, and NLS training programs.

  • Coordinate mock code drills and evaluate outcomes.

  • Support and train staff on emergency code protocols.

  • Maintain compliance with AHA and DOH standards.

  • Manage training schedules, equipment, and documentation.

  • Respond to emergency codes and participate in audits and continuous quality improvement.

  • Contribute to establishing AHA international training center status.

Requirements:

  • Bachelor’s/Master’s in Nursing or relevant field.

  • Valid QCHP license.

  • ACLS, PLS, NLS certification (mandatory).

  • Experience in life support training and emergency code management.

  • Excellent communication, organization, and leadership skills.

Skills:

  • Proficient in Microsoft Office.

  • Strong knowledge of AHA guidelines.

  • Ability to work collaboratively in a multidisciplinary environment.

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This advertiser has chosen not to accept applicants from your region.

Life Support Coordinator

Doha, Doha Amanhospital

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Summary:

We are seeking a

Life Support Training Coordinator

to lead the development, coordination, and delivery of all life support and emergency code training programs. The ideal candidate will have strong clinical knowledge, proven instructional experience, and leadership skills to ensure a high standard of readiness and response across the hospital. Key Responsibilities: Design and deliver BLS, ACLS, PLS, and NLS training programs.

Coordinate mock code drills and evaluate outcomes.

Support and train staff on emergency code protocols.

Maintain compliance with AHA and DOH standards.

Manage training schedules, equipment, and documentation.

Respond to emergency codes and participate in audits and continuous quality improvement.

Contribute to establishing AHA international training center status.

Requirements: Bachelor’s/Master’s in Nursing or relevant field.

Valid QCHP license.

ACLS, PLS, NLS certification (mandatory).

Experience in life support training and emergency code management.

Excellent communication, organization, and leadership skills.

Skills: Proficient in Microsoft Office.

Strong knowledge of AHA guidelines.

Ability to work collaboratively in a multidisciplinary environment.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Life Support Coordinator

Doha, Doha AMAN HOSPITAL

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

Job Category:

Nursing

Position Type:

Full Time

Years of Experience:

5 years and above

Share On:

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Job Summary:

We are seeking a

Life Support Training Coordinator

to lead the development, coordination, and delivery of all life support and emergency code training programs. The ideal candidate will have strong clinical knowledge, proven instructional experience, and leadership skills to ensure a high standard of readiness and response across the hospital.

Key Responsibilities:

Design and deliver BLS, ACLS, PLS, and NLS training programs. Coordinate mock code drills and evaluate outcomes. Support and train staff on emergency code protocols. Maintain compliance with AHA and DOH standards. Manage training schedules, equipment, and documentation. Respond to emergency codes and participate in audits and continuous quality improvement. Contribute to establishing AHA international training center status.

Requirements:

Bachelor’s/Master’s in Nursing or relevant field. Valid QCHP license. ACLS, PLS, NLS certification (mandatory). Experience in life support training and emergency code management. Excellent communication, organization, and leadership skills.

Skills:

Proficient in Microsoft Office. Strong knowledge of AHA guidelines. Ability to work collaboratively in a multidisciplinary environment.

Share On:

Facebook Twitter WhatsApp LinkedIn #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Communications and Support Coordinator

Doha, Doha Georgetown University

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description



Communications and Support Coordinator

Georgetown University in Qatar (GU-Q) is dedicated to fulfilling Georgetown University's mission of promoting intellectual, ethical and spiritual understanding through serious and sustained discourse among people of different faiths, cultures, and beliefs. Embodying this spirit of the University, Georgetown's Qatar campus undertakes education, research, and service in order to advance knowledge and provide students and the community with a holistic educational experience that produces global citizens committed to the service of humankind. We demonstrate the values of Georgetown University; seek to build upon the world-class reputation of the Edmund A. Walsh School of Foreign Service; and work with our partner, Qatar Foundation, in its endeavors to achieve the Qatar National Vision 2030.

Requirements

Georgetown University in Qatar (GU-Q) is seeking a highly organized and resourceful Communications and Support Coordinator to provide comprehensive administrative and operational support to the Office of Communications. Reporting to the Executive Director of Strategic Communications, the successful candidate will ensure efficient coordination across internal and external communications, events, and departmental functions.

As this position is based in Qatar and offers no relocation assistance, GU-Q is looking for locally based candidates only.

Key Accountabilities
  • Serve as the first point of contact for faculty, staff, students, and visitors.
  • Provide comprehensive administrative and operational support to the Office of Communications, including financial and budgetary management.
  • Assist with content creation, fact checking and proofreading across internal and external channels, assuring accuracy and consistency in all communications.
  • Staff and support major GU-Q events' media relations and marketing initiatives as required.


Key Activities
  • Manage administrative tasks in Communications such as scheduling, synchronizing calendars, data entry, departmental workflow trackers, record keeping, note taking.
  • Maintain content calendars to align blog posts, email campaigns, social media, and other marketing initiatives with GU-Q objectives and timelines.
  • Assist the Executive Director of Strategic Communication with confidential human resources matters and other sensitive initiatives.
  • Assist the department and/or Unit Head in the preparation of a variety of documents, including reports, presentations, correspondence and documents as needed.
  • Liaise with the Finance Team to manage and process appropriate financial documentation and forms and ensure financial compliance.
  • Contribute to the Communications budget and expense management; compile relevant reports if needed.
  • In collaboration with the Finance Team and others on the Communications team, facilitate relationships with vendors and suppliers.
  • Act as liaison with GU-Q departments and external stakeholders to obtain and/or provide information on unit activities and projects.
  • Support members of the department and/or Unit Head on assigned project-based work.
  • Secure appropriate office setup and maintain the physical appearance of the department.
  • Help coordinate the work of student workers.
  • Other similar duties, as assigned.


Qualifications
  • Bachelor's degree.
  • 3+ years of relevant work experience in providing administrative and operational support to a department.
  • Excellent understanding in the following areas: modern office practices, procedures, and equipment; record management, retention norms, and best practices; Financial Management Principles and best practices.
  • Working knowledge of cloud storage programs, HRIS and CRM software and applications (e.g. Workday), as well as software and applications for storing and processing digital images.
  • Proactive approach to tasks.
  • Meticulous attention to detail and quality.
  • Proven ability to manage multiple tasks and deadlines.
  • Excellent critical and analytical thinking skills.
  • Ability to exercise discretion when dealing with sensitive information.
  • Excellent English language writing skills, presentation, and organizational skills.
  • Strong proficiency with Microsoft Office Suite, particularly with Excel.


Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS ( gms.georgetown.edu ) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University in Qatar, you must submit a resume/CV for each position of interest. Documents are not kept on file for future positions.

Need Assistance:

Need some assistance with the application process? Contact us at .

EEO Statement:

GU is an Equal Opportunity Employer . All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law .

Benefits:

Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at or view the online interactive benefits guide for more information.

To apply, visit

Copyright 2025 Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency

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This advertiser has chosen not to accept applicants from your region.

Communications and Support Coordinator

Doha, Doha Georgetown University

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description



Communications and Support Coordinator


Georgetown University in Qatar (GU-Q) is dedicated to fulfilling Georgetown University's mission of promoting intellectual, ethical and spiritual understanding through serious and sustained discourse among people of different faiths, cultures, and beliefs. Embodying this spirit of the University, Georgetown's Qatar campus undertakes education, research, and service in order to advance knowledge and provide students and the community with a holistic educational experience that produces global citizens committed to the service of humankind. We demonstrate the values of Georgetown University; seek to build upon the world-class reputation of the Edmund A. Walsh School of Foreign Service; and work with our partner, Qatar Foundation, in its endeavors to achieve the Qatar National Vision 2030.

Requirements

Georgetown University in Qatar (GU-Q) is seeking a highly organized and resourceful Communications and Support Coordinator to provide comprehensive administrative and operational support to the Office of Communications. Reporting to the Executive Director of Strategic Communications, the successful candidate will ensure efficient coordination across internal and external communications, events, and departmental functions.

As this position is based in Qatar and offers no relocation assistance, GU-Q is looking for locally based candidates only.

Key Accountabilities
  • Serve as the first point of contact for faculty, staff, students, and visitors.
  • Provide comprehensive administrative and operational support to the Office of Communications, including financial and budgetary management.
  • Assist with content creation, fact checking and proofreading across internal and external channels, assuring accuracy and consistency in all communications.
  • Staff and support major GU-Q events' media relations and marketing initiatives as required.


Key Activities
  • Manage administrative tasks in Communications such as scheduling, synchronizing calendars, data entry, departmental workflow trackers, record keeping, note taking.
  • Maintain content calendars to align blog posts, email campaigns, social media, and other marketing initiatives with GU-Q objectives and timelines.
  • Assist the Executive Director of Strategic Communication with confidential human resources matters and other sensitive initiatives.
  • Assist the department and/or Unit Head in the preparation of a variety of documents, including reports, presentations, correspondence and documents as needed.
  • Liaise with the Finance Team to manage and process appropriate financial documentation and forms and ensure financial compliance.
  • Contribute to the Communications budget and expense management; compile relevant reports if needed.
  • In collaboration with the Finance Team and others on the Communications team, facilitate relationships with vendors and suppliers.
  • Act as liaison with GU-Q departments and external stakeholders to obtain and/or provide information on unit activities and projects.
  • Support members of the department and/or Unit Head on assigned project-based work.
  • Secure appropriate office setup and maintain the physical appearance of the department.
  • Help coordinate the work of student workers.
  • Other similar duties, as assigned.


Qualifications
  • Bachelor's degree.
  • 3+ years of relevant work experience in providing administrative and operational support to a department.
  • Excellent understanding in the following areas: modern office practices, procedures, and equipment; record management, retention norms, and best practices; Financial Management Principles and best practices.
  • Working knowledge of cloud storage programs, HRIS and CRM software and applications (e.g. Workday), as well as software and applications for storing and processing digital images.
  • Proactive approach to tasks.
  • Meticulous attention to detail and quality.
  • Proven ability to manage multiple tasks and deadlines.
  • Excellent critical and analytical thinking skills.
  • Ability to exercise discretion when dealing with sensitive information.
  • Excellent English language writing skills, presentation, and organizational skills.
  • Strong proficiency with Microsoft Office Suite, particularly with Excel.


Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS ( gms.georgetown.edu ) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University in Qatar, you must submit a resume/CV for each position of interest. Documents are not kept on file for future positions.

Need Assistance:

Need some assistance with the application process? Contact us at .

EEO Statement:

GU is an Equal Opportunity Employer . All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law .

Benefits:

Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at or view the online interactive benefits guide for more information.


To apply, visit









Copyright 2025 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency

jeid-bcc1707bf e9fe54b269bf74e39 #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Communications and Support Coordinator

Doha, Doha Georgetown University

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

Communications and Support Coordinator

Georgetown University in Qatar (GU-Q) is dedicated to fulfilling Georgetown University's mission of promoting intellectual, ethical and spiritual understanding through serious and sustained discourse among people of different faiths, cultures, and beliefs. Embodying this spirit of the University, Georgetown's Qatar campus undertakes education, research, and service in order to advance knowledge and provide students and the community with a holistic educational experience that produces global citizens committed to the service of humankind. We demonstrate the values of Georgetown University; seek to build upon the world-class reputation of the Edmund A. Walsh School of Foreign Service; and work with our partner, Qatar Foundation, in its endeavors to achieve the Qatar National Vision 2030.

Requirements

Georgetown University in Qatar (GU-Q) is seeking a highly organized and resourceful Communications and Support Coordinator to provide comprehensive administrative and operational support to the Office of Communications. Reporting to the Executive Director of Strategic Communications, the successful candidate will ensure efficient coordination across internal and external communications, events, and departmental functions.

As this position is based in Qatar and offers no relocation assistance, GU-Q is looking for locally based candidates only.

Key Accountabilities Serve as the first point of contact for faculty, staff, students, and visitors. Provide comprehensive administrative and operational support to the Office of Communications, including financial and budgetary management. Assist with content creation, fact checking and proofreading across internal and external channels, assuring accuracy and consistency in all communications. Staff and support major GU-Q events' media relations and marketing initiatives as required.

Key Activities Manage administrative tasks in Communications such as scheduling, synchronizing calendars, data entry, departmental workflow trackers, record keeping, note taking. Maintain content calendars to align blog posts, email campaigns, social media, and other marketing initiatives with GU-Q objectives and timelines. Assist the Executive Director of Strategic Communication with confidential human resources matters and other sensitive initiatives. Assist the department and/or Unit Head in the preparation of a variety of documents, including reports, presentations, correspondence and documents as needed. Liaise with the Finance Team to manage and process appropriate financial documentation and forms and ensure financial compliance. Contribute to the Communications budget and expense management; compile relevant reports if needed. In collaboration with the Finance Team and others on the Communications team, facilitate relationships with vendors and suppliers. Act as liaison with GU-Q departments and external stakeholders to obtain and/or provide information on unit activities and projects. Support members of the department and/or Unit Head on assigned project-based work. Secure appropriate office setup and maintain the physical appearance of the department. Help coordinate the work of student workers. Other similar duties, as assigned.

Qualifications Bachelor's degree. 3+ years of relevant work experience in providing administrative and operational support to a department. Excellent understanding in the following areas: modern office practices, procedures, and equipment; record management, retention norms, and best practices; Financial Management Principles and best practices. Working knowledge of cloud storage programs, HRIS and CRM software and applications (e.g. Workday), as well as software and applications for storing and processing digital images. Proactive approach to tasks. Meticulous attention to detail and quality. Proven ability to manage multiple tasks and deadlines. Excellent critical and analytical thinking skills. Ability to exercise discretion when dealing with sensitive information. Excellent English language writing skills, presentation, and organizational skills. Strong proficiency with Microsoft Office Suite, particularly with Excel.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (

gms.georgetown.edu

) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University in Qatar, you must submit a resume/CV for each position of interest. Documents are not kept on file for future positions.

Need Assistance:

Need some assistance with the application process? Contact us at



.

EEO Statement:

GU is an

Equal Opportunity Employer

. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic

protected by law

.

Benefits:

Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at

view the

online interactive benefits guide

for more information.

To apply, visit

2025 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency

jeid-bcc1707bf e9fe54b269bf74e39 #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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About the latest Female customer support project coordinator Jobs in Qatar !

Customer Relations Executive

Doha, Doha Qatar National Bank (QNB)

Posted 5 days ago

Job Viewed

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Job Description

QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha.
With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.

QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.

The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).

Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction.
Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.
You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar.
Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role.
You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group.

Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business.

About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.

This advertiser has chosen not to accept applicants from your region.

Customer Relations Executive

Doha, Doha Qatar National Bank (QNB)

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha.
With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.

QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.

The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).

Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction.
Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.
You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar.
Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role.
You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group.

Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business.

About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.

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This advertiser has chosen not to accept applicants from your region.

Customer Relations Executive

Doha, Doha Qatar National Bank (QNB)

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha. With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.

QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.

The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).

Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction. Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels. You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar. Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role. You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group. Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business. About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%). QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets. QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.

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This advertiser has chosen not to accept applicants from your region.
 

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