146 Front Desk jobs in Qatar
Front Desk Supervisor
Posted today
Job Viewed
Job Description
- Ready to undertake all roles including the night shifts of the Front Office Team
- Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
- Maintains communication channels with all departments of the hotel
- Ensure adherence of arrival/departure service sequence
- Enforces PMS system etiquette and accuracy of administrative duties
- Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
- Maintain cashier float and ensure accurate daily report of all money received
- Assists other hotel department functions when the need arises
- Champions and completes daily shift s bookkeeping of Front Office Team
- Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
- Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision
- Assist to set out KPIs and deliverables for the year with the Director of Front Office
- Assist the Director of Front Office to appraise the team at the end of year
- Training and coordination with supporting departments
- Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests requests.
- Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
- Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Executes the annual upsell strategy and achieves all goals as set by management
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
- Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel
Qualifications:
- Possesses strong interpersonal skills and ability to communicate in second language
- Manages all guests/team members needs with equal drive
- Carries an eye for detail and an approachable demeanor for all guests and team members
- Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
- Self-driven approach to carry out assigned responsibilities
- Ensures security and confidentiality of guest and hotel information in accordance to company/country s data security act
- Possesses good computer and property management system knowledge
- High level of integrity, enthusiasm, dedication for continuous improvement
- Embraces change and open-minded in a dynamic work environment
- Has an understanding of the middle eastern clientele and culture
- Has an understanding of key stakeholders in the luxury travel space
Disclaimer: is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
People Looking for Front Desk Supervisor Jobs also searchedFront Desk Associate
Posted 6 days ago
Job Viewed
Job Description
Job Summary
The Front Desk Associate serves as the welcoming face of the hotel, ensuring a seamless and personalized experience for every guest. This includes managing the check-in and check-out process efficiently, processing payments accurately, and addressing guest inquiries with professionalism and warmth.
Essential Duties and Responsibilities:
Consistently offer professional, friendly, and engaging service.
Greet, check in and settle guest accounts while ensuring all service standards are followed.
Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.
Handle guest requests, questions, and concerns effectively and promptly.
Promote a professional team environment.
Follow department policies, procedures, and service standards.
Performs any and all other tasks assigned by management.
Always upholds the highest standard of internal and external customer service.
Ensure all emails are actioned and completed as per request.
Be a competent key person within the department, able to communicate and find answers in an efficient and professional way.
Ensure clear, complete, and legible information is taken from the guest and is forwarded to the appropriate Associate/Department to satisfy the request and or to resolve the issue.
Resolve guest issues within your capabilities, ensuring guest satisfaction.
Communicate effectively with Guests, Hotel Associates, Managers and Directors.
Daily completion of all record sheets, filled out correctly and filed accordingly.
Note any outstanding issues and communicate with your senior Manager.
Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion.
Maintain complete knowledge of using the Hotel equipment. (E.g. Computer, photocopier)
Communication of all issues to HOD/Manager/Supervisor.
Flexibility to cover shifts and responsibilities when required (Night Shift, Day Shift)
Promote hotel facilities effectively, including opening hours on all Food and Beverage outlets.
Be knowledgeable of the surrounding area and thorough knowledge of the guest rooms, including view, amenities, features, types.
Be inquisitive and share knowledge.
Ensure you have an excellent knowledge of products and services available both internally and externally.
Ensure all special request information is logged into the guests Opera profile.
Strive to achieve any upselling targets and assist all other departments.
Maintain healthy inter-departmental relationship.
Carry out, within your capability, all reasonable requests by the Senior management.
Be able to work without supervision and lead by example at all times.
Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score.
Collect preferences daily and enter in the guest profiles.
Ask questions and share answers to all associates continuously.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Front Desk
Keywords
- Front Desk Associate
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
People Looking for Front Desk Associate Jobs also searched #J-18808-LjbffrFront Desk Supervisor
Posted 10 days ago
Job Viewed
Job Description
- Ready to undertake all roles including the night shifts of the Front Office Team
- Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
- Maintains communication channels with all departments of the hotel
- Ensure adherence of arrival/departure service sequence
- Enforces PMS system etiquette and accuracy of administrative duties
- Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
- Maintain cashier float and ensure accurate daily report of all money received
- Assists other hotel department functions when the need arises
- Champions and completes daily shift s bookkeeping of Front Office Team
- Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
- Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision
- Assist to set out KPIs and deliverables for the year with the Director of Front Office
- Assist the Director of Front Office to appraise the team at the end of year
- Training and coordination with supporting departments
- Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests requests.
- Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
- Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Executes the annual upsell strategy and achieves all goals as set by management
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
- Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel
Qualifications:
- Possesses strong interpersonal skills and ability to communicate in second language
- Manages all guests/team members needs with equal drive
- Carries an eye for detail and an approachable demeanor for all guests and team members
- Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
- Self-driven approach to carry out assigned responsibilities
- Ensures security and confidentiality of guest and hotel information in accordance to company/country s data security act
- Possesses good computer and property management system knowledge
- High level of integrity, enthusiasm, dedication for continuous improvement
- Embraces change and open-minded in a dynamic work environment
- Has an understanding of the middle eastern clientele and culture
- Has an understanding of key stakeholders in the luxury travel space
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
People Looking for Front Desk Supervisor Jobs also searched #J-18808-LjbffrFront Desk Supervisor
Posted 12 days ago
Job Viewed
Job Description
Join to apply for the Front Desk Supervisor role at Raffles Hotels & Resorts
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Company Description
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Job Description
KEY ROLES & RESPONSIBILITIES
- Ready to undertake all roles including the night shifts of the Front Office Team
- Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
- Maintains communication channels with all departments of the hotel
- Ensure adherence of arrival/departure service sequence
- Enforces PMS system etiquette and accuracy of administrative duties
- Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
- Maintain cashier float and ensure accurate daily report of all money received
- Assists other hotel department functions when the need arises
- Champions and completes daily shift’s bookkeeping of Front Office Team
- Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
- Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision
- Assist to set out KPIs and deliverables for the year with the Director of Front Office
- Assist the Director of Front Office to appraise the team at the end of year
- Training and coordination with supporting departments
- Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests’ requests.
- Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
- Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Executes the annual upsell strategy and achieves all goals as set by management
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
- Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel
Qualifications:
- Possesses strong interpersonal skills and ability to communicate in second language
- Manages all guests/team members’ needs with equal drive
- Carries an eye for detail and an approachable demeanor for all guests and team members
- Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
- Self-driven approach to carry out assigned responsibilities
- Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act
- Possesses good computer and property management system knowledge
- High level of integrity, enthusiasm, dedication for continuous improvement
- Embraces change and open-minded in a dynamic work environment
- Has an understanding of the middle eastern clientele and culture
- Has an understanding of key stakeholders in the luxury travel space
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Hospitality
Referrals increase your chances of interviewing at Raffles Hotels & Resorts by 2x
Sign in to set job alerts for “Front Desk Supervisor” roles.Continue with Google Continue with Google
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Supervisor-Front Office Night (Manager on Duty) Assistant Manager- Front Office (Arabic Speaker) Assistant Manager- Front Office (Arabic Speaker)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrFront Desk Supervisor
Posted 13 days ago
Job Viewed
Job Description
Join to apply for the Front Desk Supervisor role at Raffles Hotels & Resorts
Continue with Google Continue with Google
Join to apply for the Front Desk Supervisor role at Raffles Hotels & Resorts
Get AI-powered advice on this job and more exclusive features.
Sign in to access AI-powered advicesContinue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Company Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo!
Job Description
KEY ROLES & RESPONSIBILITIES
- Ready to undertake all roles including the night shifts of the Front Office Team
- Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
- Maintains communication channels with all departments of the hotel
- Ensure adherence of arrival/departure service sequence
- Enforces PMS system etiquette and accuracy of administrative duties
- Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
- Maintain cashier float and ensure accurate daily report of all money received
- Assists other hotel department functions when the need arises
- Champions and completes daily shift's bookkeeping of Front Office Team
- Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
- Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision
- Assist to set out KPIs and deliverables for the year with the Director of Front Office
- Assist the Director of Front Office to appraise the team at the end of year
- Training and coordination with supporting departments
- Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests' requests.
- Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
- Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Executes the annual upsell strategy and achieves all goals as set by management
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
- Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel
Qualifications:
- Possesses strong interpersonal skills and ability to communicate in second language
- Manages all guests/team members' needs with equal drive
- Carries an eye for detail and an approachable demeanor for all guests and team members
- Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
- Self-driven approach to carry out assigned responsibilities
- Ensures security and confidentiality of guest and hotel information in accordance to company/country's data security act
- Possesses good computer and property management system knowledge
- High level of integrity, enthusiasm, dedication for continuous improvement
- Embraces change and open-minded in a dynamic work environment
- Has an understanding of the middle eastern clientele and culture
- Has an understanding of key stakeholders in the luxury travel space
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Hospitality
Referrals increase your chances of interviewing at Raffles Hotels & Resorts by 2x
Sign in to set job alerts for "Front Desk Supervisor" roles.Continue with Google Continue with Google
Continue with Google Continue with Google
Supervisor-Front Office Night (Manager on Duty) Assistant Manager- Front Office (Arabic Speaker) Assistant Manager- Front Office (Arabic Speaker)We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Front Desk Agent
Posted 2 days ago
Job Viewed
Job Description
Front Office Agent
is executed satisfactorily when: Up-selling is focused on and executed in order to increase room revenues. Shift closing is done properly.
Financial Policies and Procedures are supported and followed.
LQA (Leading Quality Assurance) audit results are 85% and above. CSS (Customer Satisfaction Survey) results are rated on an average with 5 and above. MAIN RESPONSIBILITIES Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
Ensure that LQA results are above 85%.
Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
Handle all front office cashiers transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
Possess a working knowledge of the room reservation procedures.
Maintain the neatness of his/her working area. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. Company Industry Hotels Hospitality Department / Functional Area Chefs F&B Front Desk Keywords Front Desk Agent Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Agent Jobs also searched #J-18808-Ljbffr
Front Desk Associate
Posted 5 days ago
Job Viewed
Job Description
Essential Duties and Responsibilities:
Consistently offer professional, friendly, and engaging service. Greet, check in and settle guest accounts while ensuring all service standards are followed. Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float. Handle guest requests, questions, and concerns effectively and promptly. Promote a professional team environment. Follow department policies, procedures, and service standards. Performs any and all other tasks assigned by management. Always upholds the highest standard of internal and external customer service. Ensure all emails are actioned and completed as per request. Be a competent key person within the department, able to communicate and find answers in an efficient and professional way. Ensure clear, complete, and legible information is taken from the guest and is forwarded to the appropriate Associate/Department to satisfy the request and or to resolve the issue. Resolve guest issues within your capabilities, ensuring guest satisfaction. Communicate effectively with Guests, Hotel Associates, Managers and Directors. Daily completion of all record sheets, filled out correctly and filed accordingly. Note any outstanding issues and communicate with your senior Manager. Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion. Maintain complete knowledge of using the Hotel equipment. (E.g. Computer, photocopier) Communication of all issues to HOD/Manager/Supervisor. Flexibility to cover shifts and responsibilities when required (Night Shift, Day Shift) Promote hotel facilities effectively, including opening hours on all Food and Beverage outlets. Be knowledgeable of the surrounding area and thorough knowledge of the guest rooms, including view, amenities, features, types. Be inquisitive and share knowledge. Ensure you have an excellent knowledge of products and services available both internally and externally. Ensure all special request information is logged into the guests Opera profile. Strive to achieve any upselling targets and assist all other departments. Maintain healthy inter-departmental relationship. Carry out, within your capability, all reasonable requests by the Senior management. Be able to work without supervision and lead by example at all times. Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score. Collect preferences daily and enter in the guest profiles. Ask questions and share answers to all associates continuously. Company Industry Hotels Hospitality Department / Functional Area Chefs F&B Front Desk Keywords Front Desk Associate Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Front Desk Associate Jobs also searched #J-18808-Ljbffr
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About the latest Front desk Jobs in Qatar !
Front Desk Agent
Posted 7 days ago
Job Viewed
Job Description
#J-18808-Ljbffr
Front Desk Supervisor
Posted 10 days ago
Job Viewed
Job Description
Qualifications: Possesses strong interpersonal skills and ability to communicate in second language Manages all guests/team members needs with equal drive Carries an eye for detail and an approachable demeanor for all guests and team members Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism Self-driven approach to carry out assigned responsibilities Ensures security and confidentiality of guest and hotel information in accordance to company/country s data security act Possesses good computer and property management system knowledge High level of integrity, enthusiasm, dedication for continuous improvement Embraces change and open-minded in a dynamic work environment Has an understanding of the middle eastern clientele and culture Has an understanding of key stakeholders in the luxury travel space Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Front Desk Supervisor Jobs also searched #J-18808-Ljbffr
Front Desk Agent
Posted 10 days ago
Job Viewed
Job Description
Front Desk Agent
role at
ibis, ibis Styles, ibis budget . Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Ibis and Adagio Aparthotels Doha, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to: Consistently offer professional, friendly and engaging service Process guest check-ins by confirming reservations, assigning rooms in collaboration with Housekeeping and Reservations, issuing and activating room keys Handle all payment types such as cash, checks, debit, credit, and all room charges Process check-outs, resolve late and disputed charges, and ensure service standards are followed Maintain accurate records of transactions and cash handling, including currency exchange and balancing floats Handle guest requests, questions, and concerns effectively and promptly Promote a professional team environment Follow department policies, procedures, and service standards Perform any other tasks assigned by management Uphold the highest standards of customer service at all times Qualifications Proficient in English (verbal & written); second language is an advantage Previous knowledge of Opera is an asset Required knowledge of MS Office Ability to handle multiple tasks in a dynamic, fast-paced environment Focus on guest needs, remaining calm and courteous Strong interpersonal and problem-solving skills Additional Information We are committed to diversity & inclusion, providing an environment of trust, respect, and integrity. We celebrate diversity and ensure fair treatment and a workplace free from discrimination & harassment. Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitality
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