41 Guest Relations Personnel jobs in Fereej Bin Mahmoud

Join to apply for the Guest Service Officer - Guest Services role at Hyatt Regency

About Hyatt Regency Oryx Doha: Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide. The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city.

The hotel creates the perfect ambience for business and leisure travelers through a stress-free environment designed for productivity and peace of mind. Our guests are connected to regionally inspired dining experiences through a collection of award-winning restaurants serving delicacies that satisfy any palate.

About the role: We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic.

As a Guest Service Officer - Guest Services, you will be responsible for welcoming guests to our hotel and creating the first impression and lasting memories. You will have the ability to influence the overall experience through exchange of engaging dialogues and stories with our guests during their stay at our hotel.

Qualifications

• Exceptional interpersonal skills showing care and the ability to connect and care for our guests
• International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
• Relevant degree or diploma in Hospitality or Tourism management
• Desire to constantly learn and ambition to grow
• Ability to work under pressure
• Excellent English

What we are offering:

• Paid employment visa and incoming air ticket
• Competitive tax-free salary and benefits
• Paid vacation days and sick leave days
• Paid medical expenses
• Free accommodation
• Free shuttle bus service between the hotel and the accommodation
• Free meals on duty and off duty in the colleague outlet
• Opportunities for career growth within the global company
• Free room nights, Discounted and Friends & Family Room Rates at Hyatt worldwide

We are an equal opportunities employer and welcome applications from all qualified candidates. Hyatt Regency is committed to providing a workplace that is free from discrimination and harassment.

QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha.
With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.

QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.

The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).

Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction.
Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.
You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar.
Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role.
You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group.

Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business.

About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.

The ideal candidate will be capable of creating effective marketing strategies that assist the efforts of sales teams and generate additional leads. This candidate should be comfortable creating content to aid the sales teams and have an ability to evaluate a marketing campaign to guarantee the best outcome. Additionally, this candidate should have a good understanding of the goals of various salespeople and ultimately operate as a close business partner.

• Conduct market research and provide sales teams with competitive intelligence
• Generate marketing resources and run campaigns to assist the work of sales teams
• Identify target audiences and potential sales leads through marketing campaigns
• Demonstrate outcomes of marketing efforts through metrics and deliverables

• Bachelor's degree
• Experience in marketing or related field
• Strong creative, analytical and communication skills
• Proficient in Microsoft Office