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Guest Services - Agent

Doha, Doha Mandarin Oriental Hotel Group Limited

Posted 9 days ago

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Job Description

Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is an award-winning owner and operator of luxurious hotels, resorts, and residences located in prime destinations worldwide, with a strong development pipeline. Recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage and represents the cutting edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, the Museum of Islamic Art, and the business district, West Bay.

As a Guest Services Agent , you will be responsible for:

  • Greeting, checking in, and escorting guests promptly to their rooms
  • Addressing special guest preferences recorded in guest history profiles
  • Handling cash drawer properly as outlined in the MODOH Controller's Policy
  • Checking cash float at the beginning and end of each shift to ensure amounts are correct
  • Providing quality service with colleagues to guests by responding to requests promptly, efficiently, and courteously during check-in, check-out, and throughout the guest's experience
  • Arranging fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations, and Room Service colleagues
  • Printing and dropping cash out, adjustment slips, paid-out vouchers, and bank count reports
  • Communicating clearly with the Night Duty Manager and Accounting Department
  • Establishing a good working knowledge of the hotel outlets and products

As a Guest Services Agent , we expect from you:

  • Friendly, enthusiastic, passionate, sociable
  • Engaging, genuine, organized
  • Minimum of 1 year of Front Office experience
  • Minimum of 2 years of experience working in a 5-star hotel environment
  • Previous experience working in the Middle East region is an advantage
  • Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex

Our commitment to you includes:

  • Learning & Development: We craft unique learning programs to support your growth at every career stage.
  • MOstay: Enjoy complimentary nights and attractive rates on rooms for you and your loved ones, wherever you go in the world.
  • Health & Colleague Wellness: We offer various health benefits and wellness programs to support your wellbeing.
  • Retirement Plans: We provide different retirement plans depending on your service length and role.
  • A competitive salary and benefits packages
  • Transportation and Housing provided
  • Relocation and Vacation Tickets

Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Please research employers independently. We do NOT endorse requests for money payments and advise against sharing personal or bank details. For security advice, visit our website. If you suspect fraud, email us at

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Guest Services - Agent

Doha, Doha Mandarin Oriental Hotel Group Limited

Posted 9 days ago

Job Viewed

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Job Description

Mandarin Oriental, Doha is looking for a

Guest Services Agent

to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is an award-winning owner and operator of luxurious hotels, resorts, and residences located in prime destinations worldwide, with a strong development pipeline. Recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage and represents the cutting edge of luxury experiences. Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, the Museum of Islamic Art, and the business district, West Bay. As a Guest Services Agent , you will be responsible for: Greeting, checking in, and escorting guests promptly to their rooms Addressing special guest preferences recorded in guest history profiles Handling cash drawer properly as outlined in the MODOH Controller's Policy Checking cash float at the beginning and end of each shift to ensure amounts are correct Providing quality service with colleagues to guests by responding to requests promptly, efficiently, and courteously during check-in, check-out, and throughout the guest's experience Arranging fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations, and Room Service colleagues Printing and dropping cash out, adjustment slips, paid-out vouchers, and bank count reports Communicating clearly with the Night Duty Manager and Accounting Department Establishing a good working knowledge of the hotel outlets and products As a Guest Services Agent , we expect from you: Friendly, enthusiastic, passionate, sociable Engaging, genuine, organized Minimum of 1 year of Front Office experience Minimum of 2 years of experience working in a 5-star hotel environment Previous experience working in the Middle East region is an advantage Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex Our commitment to you

includes: Learning & Development: We craft unique learning programs to support your growth at every career stage. MOstay: Enjoy complimentary nights and attractive rates on rooms for you and your loved ones, wherever you go in the world. Health & Colleague Wellness: We offer various health benefits and wellness programs to support your wellbeing. Retirement Plans: We provide different retirement plans depending on your service length and role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Please research employers independently. We do NOT endorse requests for money payments and advise against sharing personal or bank details. For security advice, visit our website. If you suspect fraud, email us at

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Guest Service Officer - Guest Services

Doha, Doha Hyatt Regency

Posted 7 days ago

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Job Description

Join to apply for the Guest Service Officer - Guest Services role at Hyatt Regency

About Hyatt Regency Oryx Doha: Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide. The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city.

The hotel creates the perfect ambience for business and leisure travelers through a stress-free environment designed for productivity and peace of mind. Our guests are connected to regionally inspired dining experiences through a collection of award-winning restaurants serving delicacies that satisfy any palate.

About the role: We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic.

As a Guest Service Officer - Guest Services, you will be responsible for welcoming guests to our hotel and creating the first impression and lasting memories. You will have the ability to influence the overall experience through exchange of engaging dialogues and stories with our guests during their stay at our hotel.

Qualifications

  • Exceptional interpersonal skills showing care and the ability to connect and care for our guests
  • International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
  • Relevant degree or diploma in Hospitality or Tourism management
  • Desire to constantly learn and ambition to grow
  • Ability to work under pressure
  • Excellent English

What we are offering:

  • Paid employment visa and incoming air ticket
  • Competitive tax-free salary and benefits
  • Paid vacation days and sick leave days
  • Paid medical expenses
  • Free accommodation
  • Free shuttle bus service between the hotel and the accommodation
  • Free meals on duty and off duty in the colleague outlet
  • Opportunities for career growth within the global company
  • Free room nights, Discounted and Friends & Family Room Rates at Hyatt worldwide

We are an equal opportunities employer and welcome applications from all qualified candidates. Hyatt Regency is committed to providing a workplace that is free from discrimination and harassment.

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Guest Service Officer - Guest Services

Doha, Doha Hyatt Regency

Posted 7 days ago

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Job Description

Join to apply for the

Guest Service Officer - Guest Services

role at

Hyatt Regency About Hyatt Regency Oryx Doha: Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide. The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city. The hotel creates the perfect ambience for business and leisure travelers through a stress-free environment designed for productivity and peace of mind. Our guests are connected to regionally inspired dining experiences through a collection of award-winning restaurants serving delicacies that satisfy any palate. About the role: We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. As a Guest Service Officer - Guest Services, you will be responsible for welcoming guests to our hotel and creating the first impression and lasting memories. You will have the ability to influence the overall experience through exchange of engaging dialogues and stories with our guests during their stay at our hotel. Qualifications Exceptional interpersonal skills showing care and the ability to connect and care for our guests International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments Relevant degree or diploma in Hospitality or Tourism management Desire to constantly learn and ambition to grow Ability to work under pressure Excellent English What we are offering: Paid employment visa and incoming air ticket Competitive tax-free salary and benefits Paid vacation days and sick leave days Paid medical expenses Free accommodation Free shuttle bus service between the hotel and the accommodation Free meals on duty and off duty in the colleague outlet Opportunities for career growth within the global company Free room nights, Discounted and Friends & Family Room Rates at Hyatt worldwide We are an equal opportunities employer and welcome applications from all qualified candidates. Hyatt Regency is committed to providing a workplace that is free from discrimination and harassment.

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Hotel Manager

Doha, Doha InterContinental Hotels Group

Posted 1 day ago

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Job Description

Hotel: Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar

As the world9s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental AE brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you9d like to embrace a wider world of experiences and opportunities, we9d like to welcome you to the world9s most international luxury hotel brand.

Located on Doha9s longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As the Hotel Manager, you will be responsible for the day-to-day operations of the hotel by representing the general manager in his absence.

You will also be responsible for:

  • Assisting the General Manager in all matters affecting the hotel operation and management
  • Ensuring that all information is disseminated both upward and downward on a “need to know” basis
  • Meeting with department heads reporting to the General Manager in his absence
  • Assisting in the preparation of the annual budget
  • Ensuring that the property is maintained in accordance to the annual budget commitments and IHG standards
  • Ensuring that agreed upon capital expenditures and improvements are purchased and completed on time and within budget
  • Ensuring that all policies are disseminated to all employees and implemented
  • Ensuring that all staff facilities are properly maintained and contribute to a high level of employee morale
  • Ensuring variations between actual performance and the profit are properly explained on a monthly basis and corrective action taken when necessary
  • Ensuring that written emergency procedures are in effect and tested on a daily, weekly or monthly basis (FLS issues)
  • Establishing committees, if necessary, to improve the hotel operation and profitability e.g., safety, profit, improvement, energy conservation and/or staff recreation committees. To hold related meetings on a regular basis with management and concerned parties
  • Ensuring high morale, good employee relations and teamwork are in evidence through efforts in strong visual and participate management
  • Ensuring that all services meet with InterContinental Doha Beach & Spa quality standards
What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

  • Bachelor A0 A0eegree in Hospitality Management or a related field; a Master A0 A0degree is a plus.
  • Minimum of 5 years of experience in hotel management, preferably in a luxury or 5-star environment.
  • Strong knowledge of hotel operations, guest relations, and revenue management strategies.
  • Exceptional leadership and interpersonal skills, with a track record of building high-performing teams
What We Offer

We9ll reward all your hard work with competitive salary and benefits.

Join us and you9ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together understand that collaborative culture. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don9t quite meet every single requirement, but still believe you9d be a great fit for the job? We9ll never know unless you hit the 'Apply' button. Start your journey with us today.

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Hotel Manager

Doha, Doha Woopel

Posted 2 days ago

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Overview

Hotel Manager
City: Doha, Qatar

We are seeking an experienced Hotel Manager to join our team in Doha, Qatar. As the Hotel Manager, you will be responsible for overseeing all aspects of hotel operations and ensuring the highest level of guest satisfaction. This is a great opportunity for a motivated and dynamic individual to lead a team and drive success in a fast-paced and multicultural environment.

Responsibilities
  • Manage day-to-day hotel operations including front desk, housekeeping, food and beverage, and maintenance departments
  • Develop and implement strategies to achieve financial goals and maximize revenue
  • Train, supervise, and motivate staff to provide exceptional service to guests
  • Maintain high standards of cleanliness, safety, and quality throughout the hotel
  • Handle guest complaints and resolve any issues in a timely manner
  • Monitor employee performance and provide feedback for improvement
  • Collaborate with sales and marketing teams to attract new business opportunities
  • Ensure compliance with all hotel policies, procedures, and regulations
Qualifications
  • Proven experience as a Hotel Manager or similar role in a 4 or 5-star hotel
  • Excellent leadership skills with the ability to manage a diverse team
  • Strong communication skills in English; proficiency in Hindi or other Indian languages is an advantage
  • Knowledge of hotel management software systems (e.g. Opera)
  • Understanding of budgeting, forecasting, revenue management principles
  • Bachelor's degree in Hospitality Management or related field preferred
  • Female candidates are encouraged to apply

Salary: This position offers a salary of 1600$ per month.

If you are passionate about providing exceptional hospitality experiences and have the qualifications listed above, we would love to hear from you! Please apply with your updated resume.

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Hotel Manager

Doha, Doha Jing Hau

Posted 4 days ago

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Overview

Hotel Manager for Students in Doha, Qatar

We are seeking a motivated and enthusiastic Hotel Manager to oversee our hotel operations in Doha, Qatar. This position is specifically designed for students who are looking for an opportunity to gain valuable experience in the hospitality industry.

Responsibilities
  • As a Hotel Manager, you will be responsible for managing all aspects of the hotel, including guest services, staff training and development, budgeting and financial management, and maintaining high standards of customer satisfaction. You will work closely with the hotel staff to ensure that all operations run smoothly and efficiently.
Qualifications
  • Fluent in English with excellent communication skills.
  • Previous experience in the hospitality industry is not required, but a passion for customer service and a strong work ethic are essential.
  • This position offers on-the-job training and development opportunities.
Benefits and Opportunities
  • On-site accommodation and visa sponsorship plus travel ticket to Qatar.
  • This role is designed for students seeking hands-on experience while immersing themselves in a new culture.

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Hotel Manager

Doha, Doha Abroad Work

Posted 9 days ago

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Job Description

those

Job Title: Hotel Manager for English Speaking Malayalees in Doha



We are currently hiring an experienced Hotel Manager for our luxurious hotel in Doha. As a Hotel Manager, you will be responsible for overseeing the daily operations of the hotel and ensuring that our guests have a comfortable and enjoyable stay. This position is specifically open to Malayalees who are fluent in English.

Responsibilities:
- Manage and motivate hotel staff to provide excellent customer service
- Develop and implement strategies to increase revenue and occupancy rates
- Monitor budgets, expenses, and financial reports to ensure profitability
- Maintain high standards of cleanliness and maintenance throughout the hotel
- Handle guest complaints and resolve any issues in a timely manner
- Collaborate with other departments to ensure smooth functioning of the hotel

Requirements:
- Minimum of 3 years experience as a Hotel Manager or similar role
- Fluent in English (spoken and written)
- Must be a Malayalee with knowledge of local culture and customs
- Excellent leadership, communication, and interpersonal skills
- Strong organizational and time-management abilities

If you have a passion for hospitality, an eye for detail, and thrive in a fast-paced environment, we would love to hear from you! This is a full-time position with a competitive salary of 1000$ per month. Don't miss this opportunity to join our team of dedicated professionals. Apply now!

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Hotel Manager

Doha, Doha JobLeader

Posted 12 days ago

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Job Description

Overview

Hotel Manager

As a Hotel Manager, you will be responsible for overseeing the daily operations of a hotel in Doha, Qatar. This position is suitable for Indian nationals and does not require fluency in English. It is a full-time job with free visa and ticket provided.

Responsibilities
  • Manage and supervise all hotel staff, including front desk, housekeeping, restaurant, and maintenance teams
  • Ensure high quality standards are maintained in all aspects of the hotel, including cleanliness, service, and guest satisfaction
  • Develop and implement policies and procedures to improve efficiency and customer service
  • Monitor financial performance of the hotel and make strategic decisions to increase profitability
  • Oversee the marketing and sales efforts to attract new guests and maintain relationships with current clients
  • Handle guest complaints or issues in a professional manner to ensure their satisfaction
  • Maintain strong relationships with vendors, suppliers, and partners to ensure smooth operations
Requirements
  • Must be an Indian national with no specific English language requirements
  • Prior experience as a Hotel Manager is not necessary but preferred
  • Strong leadership skills with the ability to motivate and manage a diverse team
  • Excellent communication skills to effectively interact with guests, staff, and other stakeholders
  • Knowledge of hotel operations including front office, housekeeping, food & beverage, maintenance, etc.
  • Ability to work under pressure in a fast-paced environment while maintaining attention to detail
Benefits
  • Competitive salary package based on experience and qualifications
  • Free visa provided by the company
  • Complimentary flight ticket upon completion of contract
  • Opportunity for career growth within the company

Accommodation is not provided with this position. Only male candidates will be considered for this role.

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Hotel Manager

Doha, Doha Flyper

Posted 17 days ago

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Overview

Hotel Manager - Doha, Qatar

We are seeking a highly experienced and skilled Hotel Manager to join our team in Doha, Qatar. As a Hotel Manager, you will be responsible for overseeing the daily operations of our hotel, ensuring smooth and efficient functioning of all departments. Your main duties will include managing staff, maintaining guest satisfaction, and maximizing revenue.

Responsibilities
  • Oversee and manage all departments including front desk, housekeeping, food and beverage, and maintenance.
  • Hire, train, and supervise staff to ensure high quality service standards.
  • Monitor guest satisfaction levels and respond promptly to any complaints or issues.
  • Develop strategies to increase revenue by promoting special offers or packages.
  • Ensure compliance with health, safety, and hygiene standards.
  • Maintain inventory levels for supplies and equipment.
  • Prepare financial reports and budgets for upper management.
  • Collaborate with other managers to develop marketing strategies.
Qualifications
  • Minimum 5 years of experience in a similar role within the hospitality industry
  • Excellent communication and leadership skills
  • Strong knowledge of hotel operations and industry trends
  • Ability to handle multiple tasks and prioritize effectively
  • Indian nationality preferred
  • Fluent in English
Salary

$1100 per month (tax-free) plus accommodation provided.

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