311 Human Resources jobs in Al Hitmi
PCS7 and Safety Systems Service Engineer
Posted today
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Overview
The PCS7 and Safety Systems Service Engineer is responsible for design, implementation, and commissioning of PCS7 based Control Systems, SIMATIC S7 Safety Systems for a variety of industrial control system applications.
Responsibilities- PCS7, WinCC and STEP 7 programming of control systems
- Fire & Gas systems and Emergency Shutdown Systems design and programming
- Involvement throughout whole software/systems lifecycle, from design through coding to testing, installation and configuration, and documentation
- Installation and configuration/testing work at customer sites
- Ability to develop PCS7 and PLC programs based on reading schematics and interpreting customer specifications
- Ability to troubleshoot control loops and motor wiring
- Industrial instrumentation selection, configuration, commissioning, and troubleshooting
- Strong verbal and written communication skills
- Experience of working in both Water and Oil & Gas industries
- Bachelor’s degree in a relevant engineering field
- Minimum 5 years’ experience in Siemens DCS and SCADA design, programming, commissioning, and troubleshooting
- Hands on experience in PCS7 Safety Systems
- Good client facing skills, must be able to work as part of combined client/contractor team
- In depth knowledge of Water and Wastewater process, Petrochemical processes, and Oil & Gas processes
- Willingness to travel and work away when required
- Qatar driving license
- Mid-Senior level
- Contract
- Automation Machinery Manufacturing, Engineering Services, and Electrical Equipment Manufacturing
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#J-18808-LjbffrField Service Engineer - Mechanical Heavy Duty Gas Turbine
Posted 1 day ago
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Job Description
Field Service Engineer - Mechanical Heavy-Duty Gas Turbine
Do you enjoy technical challenges?
Would you like to work for a forward-thinking technology company?
Join our Team!
Our business provides industry-leading products and services that optimize energy extraction, production and processing. As a team with integrity, we create value with impactful decisions by effectively connecting ideas and people. We champion entrepreneurial culture to unlock our full potential by bringing energy to the world.
Bringing Technology to life
As a , you will advise and counsel for pre-defined maintenance activities. To the extent specified during the performance of work, such service may also include testing, adjustment, programming and other similar services as agreed upon with the Headquarter Technical assistance team.
As a Field Service Engineer - Mechanical Heavy Duty Gas Turbine, you will be responsible for :
- Handling mechanical Inspection of the gas turbine's major auxiliaries as per GE recommended procedures (e.g. level inspection, GG swap etc.)
- Handling Pre-commissioning and commissioning of oil system, starting system, fuel gas system, air system
- Assisting Buyer with regular reviews of maintenance activity
- Discussing any mechanical-related NICs / TILs to the Buyer; plan agreed upon implementation of any recommendations.
- Responding to the Buyer's technical inquiries utilizing GE technical support services.
- Maintaining a documented history of all mechanical modifications for the Covered Units.
- Supporting Buyer's operation & maintenance staff with diagnostics counselling and addressing maintenance / operational issues on Covered Units.
- Providing on-the-job training of Buyers operation & maintenance staff at no additional cost to the Buyer. For this Section, "on-the-job training" shall mean training performed by ME during the day-by-day activities without the requirement of additional resources, tools, trainers, equipment and certificate Seller.
- Preparing in concurrence with the Customer detailed work scope for each agreed Outage. For each outage, he / she shall indicate recommended FSEs and Manpower crews. For all Control aspects of outages, the Unit Control Panel Engineer that makes part of the team will advise.
- Performing Equipment start-up, diagnostic and troubleshooting
- Performing Water wash procedure
- Performing lube oil and cooling water systems flushes as per recommended procedures
- Performing Pre-commissioning and commissioning of oil system, starting system, fuel gas system, air system
- Advising on the interpretation of drawings for installation optimization
- Working closely with the Instrumentation Engineer during the Maintenance / installation, calibration and set-up of electrical instrumentation (such as vibration probes, temperature elements, servo actuators calibration, etc)
- Marking up all piping drawings to show piping modifications
- Unloading and Inspection of the gas turbine major auxiliaries at the installation site and their placement on the foundation
- Performing geometric dimensional check of foundation, equipment and auxiliaries’ skids positioning, levelling (ensure levelness and elevations of sub-sole plates and perform contact checks between sub-sole plates and package supports) and alignment
To be successful in this role you will :
- Have a bachelor’s degree in mechanical engineering
- Have more than 5 years of relevant experience in the Oil & Gas / Power / Refinery / Turbomachinery industries.
- Be able to perform major Inspections and overhauling of HDGT – Frame 7 and / or Frame 9E.
- Be able to perform Laser Alignments & Borescope inspection on all machines.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer flexible working patterns
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
The Good Stuff
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect :
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- The safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
Mechanical Engineer • Doha, Ad Dawhah, Qatar
#J-18808-LjbffrDirector - Service Operations
Posted 1 day ago
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Job Description
Talent Leaders is a Canadian federally incorporated Executive Search and HR Consulting firm, with a strong presence in the Middle East and a proven track record of sourcing exceptional leadership talent across the GCC. We have been exclusively mandated by one of our prestigious clients in Qatar to headhunt a highly qualified Director – Service Operations to lead a mission-critical function that drives digital infrastructure excellence and managed service maturity in a 24x7 environment.
Role Overview
The Director – Service Operations is responsible for orchestrating end-to-end service delivery, ensuring operational excellence across IT infrastructure, technical operations, workplace support, and client services. This role integrates and oversees the Service Desk, NOC, L1 Technical Operations, Control Management, and Workplace Services under a unified model focused on reliability, automation, governance, and client satisfaction. The ideal candidate will bring international exposure, particularly from Western, European, or Gulf-based environments, and a proven ability to lead high-performing IT operations in enterprise or multi-tenant settings.
Key Responsibilities
- Lead Service Operations including Service Desk, NOC, Technical Operations, Control Management, and Workplace Services
- Ensure successful, SLA-driven delivery of services to named enterprise clients
- Implement standardized operating models, ITIL-aligned governance, performance dashboards, and automation-first approaches
- Develop and monitor operational KPIs related to SLA compliance, MTTR, CSAT, change success rate, incident management, and proactive support
- Drive client engagement strategy and lead escalations, service transition, and solution design support
- Build executive reporting, analytics (e.g., Power BI dashboards), and contribute to strategic decision-making
- Manage internal collaboration across PMO, Finance, HR, Sales, and vendor relations
- Ensure compliance with internal controls, ISO 2000, ITIL, and best practices
- Coach, mentor, and manage cross-functional service teams for performance, growth, and knowledge contribution
Candidate Profile
- Minimum 12 years of experience in IT service delivery, ideally in a Managed Service Provider (MSP), IT outsourcing, or Data Center environment
- At least 7 years in a leadership role managing multi-disciplinary service operations teams
- Extensive experience working with enterprise or GCC-based clientele in high-availability environments
- Strong knowledge of ITIL (v3/v4 Practitioner required), ISO standards, SLAs, incident/change/problem management
- Familiarity with monitoring tools (e.g., SMAX, Lansweeper, Splunk), and reporting platforms (e.g., Power BI)
- Strong communication and stakeholder management skills with experience in client-facing executive roles
- Project Management certification (Prince2 preferred)
- Arabic language proficiency is an advantage
- Valid driving license and mobility within GCC as required
Preferred Attributes
- Experience leading in multi-cultural, global team environments
- Strong business acumen with a focus on automation, cost control, and SLA optimization
- Executive presence with the ability to engage C-level stakeholders and translate operational insights into board-level outcomes
- Passion for operational excellence and service transformation through digital enablement and AI-powered automation
Cable Testing & Service Engineer
Posted 2 days ago
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Job Description
Overview
Job Purpose: We are seeking a practical and experienced specialist in cable handling, end preparation, and testing specifically for offshore renewable energy MV/HV cables (66V+). As an HV/MV Cable Engineer, your responsibilities include:
Responsibilities- Cable fault location and cable route tracing.
- Creation, verification, and approval of project manufacturing specifications used to handle and test HV power cables.
- Owner and creator of the technical governance related to HV power cable handling and testing rules and policies, adhering to internal and international standards.
- Developing standard operating procedures used by Operators when handling, preparing, or testing cable products.
- Specifying safe termination and testing requirements aligned with internal TFMC standards and relevant IEC and EN cable standards.
- Conducting various tests, including but not limited to conductor resistance, partial discharge, high voltage AC, insulation resistance, and time domain reflectometry.
- Supporting risk assessments of all testing activity on-site related to power cables.
- Collaborating closely with the CAPEX and Industrialization teams to support the development and continuous improvement of HV Cable manufacture at the Newcastle site.
- Engaging in close collaboration with Umbilical, Cable, and Hardware Design Engineers to ensure lessons learned from manufacturing, end termination, and preparation of HV Cables feed into the bid, design, and procurement processes.
- A bachelor’s degree in electrical engineering, power systems, or a related field is typically required. Some positions may prefer a master’s degree or higher.
- Relevant coursework in power systems, high-voltage engineering, and cable design is beneficial.
- High-Voltage Cable Knowledge: A deep understanding of MV/HV cables, their construction, insulation materials, and terminations.
- Testing Techniques: Proficiency in cable testing methods such as TDR, SIM, MIM, and ICM.
- Electrical Safety: Knowledge of safety protocols when working with high-voltage equipment.
- Electromagnetic Compatibility (EMC): Understanding of EMC principles related to cable systems.
- CAD Software: Familiarity with computer-aided design (CAD) tools for cable routing and termination design.
- Certified Cable Splicer: Some organizations may require certification in cable splicing and termination.
- Project Management Certifications: PMP (Project Management Professional) or similar certifications are valuable for managing cable projects.
- Industry Experience: Prior work experience in cable handling, testing, or power systems is essential.
- Field Work: Practical experience in cable installation, maintenance, and fault location.
- Project Management: Exposure to project management, especially related to cable installations.
- Analytical Thinking: Ability to analyze cable data, test results, and troubleshoot faults.
- Communication: Effective communication with cross-functional teams, contractors, and stakeholders.
- Attention to Detail: Precision is crucial when handling high-voltage cables.
- Problem-Solving: Creative problem-solving skills for fault localization and resolution.
- Stay updated with industry trends, attend workshops, and participate in relevant conferences.
- Consider joining professional organizations like the Institute of Electrical and Electronics Engineers (IEEE).
Talent Acquisition Officer
Posted 3 days ago
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Job Description
Responsibilities
- Liaise with internal departments to determine recruitment needs. Conduct sourcing activities in order to fill open positions.
- Design and manage the recruitment and selection processes (resume screening, screening calls, interviews etc.)
- Compile all interview questions and conduct in-person or video call interviews with shortlisted candidates Review employment applications and background check reports
- Serve as brand ambassador at various events, like career fairs or on-campus recruiting events.
- Counsel the candidate on corporate benefits, salary, and corporate environment
- Develop hiring strategies and procedures in line with industry trends, as well as keeping informed of advancements in the field
- Build long-term relationships with past and potential candidates
- Manage respective candidate pools to ensure qualified candidates remain engaged in current or future opportunities
- Administer and submit all hiring paperwork for new employees
- Represent Company internally and externally at events with a goal of networking and relationship building with potential candidate communities
Senior Systems Analyst (HR)
Posted 3 days ago
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Job Description
** PREFERENCE WILL BE GIVEN TO QATARI CANDIDATES **
Job Summary and PurposeParticipate in designing, building, implementing and improving the SAP S4 / SuccessFactors human resources solution services to all divisions within NAKILAT and its joint ventures. Contribute to leveraging organizational capabilities and taking up projects to automate the manual process with various SAP smart solutions.
AccountabilitiesKey Accountabilities:
SAP Implementation & Support:
- Participate in leading SAP HCM / SF implementation and provide system support and continuous improvement for NAKILAT and its joint ventures.
- Review the organization’s policies and identify gaps against SAP’s standard offering; policy analysis and gap identification.
- Interact with SAP ABAP team and business systems and controls in designing the custom development or enhancement in SAP.
- Review and analyze the legal requirements for the state of Qatar and document the same for system implementation.
- Assist in implementing structure authorization to control organizational and HR & Payroll access and/or position/job/personnel number level restrictions.
- Assist in implementing ad-hoc payroll functionality to provide flexibility to related sections.
- Support the internal auditor in designing best business processes for the company and fulfill external auditor requirements through payroll section.
- Assist in developing the templates for business blueprints, training materials, functional specifications, document management, quality check, unit & integration testing, security matrix, change request, etc.
- Create SAP training materials and provide SAP training to end users.
- Assist in developing business analytical reports and dashboards using Power Bi / SAP Data Sphere.
Documentation:
- Maintain RFC (Request for Change) for production support related issues.
- Maintain project documentation, business process documents, and configuration documentation.
- Work closely with the business users & relevant department to analyze, investigate issues/problems & provide the solution. Documenting issues & solutions as per pre-defined templates.
Generic Accountabilities:
Safety, Health, Environment, & Quality (SHEQ):
- Ensure compliance to all relevant SHEQ policies, procedures, and controls, to ensure that NAKILAT provides a safe, world-class, secure, and environmentally responsible service to customers, the public, and its own people.
- Implement approved policies, processes, and procedures, and provide instructions to subordinates to ensure their proper implementation.
Others:
- Carry out any other duties as directed by the Head of Applications.
Qualifications:
- Bachelor’s degree in Computer Science, Business Administration, Human Resources Management, or in a related field.
- SAP Technology Consultant in HR/Payroll is a must.
- SAP SuccessFactors Consultant.
- SAP ABAP certificate is preferred.
- ITIL certificate is preferred.
Experience:
- 5-7 years of SAP experience in a similar position, preferably in a similar industry.
Job Specific Skills:
- Knowledge of SAP Payroll, SAP HR, SAP Time Management, SAP Fiori (Basic), SAP Success Factors (Basic), SAP ABAP & Workflow (Basic).
- Knowledge in all sub-modules of HR, with strong experience in each sub-module (Personnel Administration, Organizational Management, Leave management).
- Good client-facing, problem-solving, and analytical skills.
- Strong knowledge of SAP SuccessFactors implementation and support (RCM, ONB, PMGM, LMS, SCP, Comp). Good understanding of S4 solutions, BTP, Fiori Apps, and integrations.
- Strong knowledge in business data modeling, preferably using Data Sphere.
- Good understanding of Dashboard reporting and ability to develop business analytical dashboards using PowerBi. Knowledge of SAP interfaces/integration with other technologies like Microsoft.
- Knowledge of Microsoft Power platform tools (Power Automate, Dataflows).
Oracle Fusion HRMS Functional Consultant - Qatar (Onsite)
Posted 3 days ago
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1 day ago Be among the first 25 applicants
Job Title: Oracle Fusion HRMS Functional Consultant
Location: Doha, Qatar
Experience: 4+ Years
Duration: Permanent
Job Description
We are seeking a knowledgeable and proactive Oracle Fusion HRMS Functional Consultant to join our team in Doha, Qatar on a permanent basis. The ideal candidate should have 4+ years of experience implementing, configuring, and supporting Oracle Fusion HCM modules including Core HR, Absence Management, Payroll, Talent Management, and Self-Service applications. The consultant will work closely with HR and IT teams to deliver scalable HR solutions aligned with business needs.
Key Responsibilities
Implement, configure, and support Oracle Fusion HCM modules: Core HR, Payroll, Absence Management, Talent Management, Time & Labor, and others.
Gather and analyze business requirements and translate them into system solutions.
Provide functional support during implementation, UAT, go-live, and post-go-live phases.
Perform data uploads and validations using HDL, HCM Extracts, and FBL.
Configure fast formulas, lookups, value sets, and business rules.
Create functional design documents and work with technical teams on customizations and reports.
Assist in integration with third-party systems (such as payroll providers, time systems).
Prepare training materials and conduct end-user training sessions.
Manage ongoing system maintenance, enhancements, and issue resolution.
Liaise with Oracle Support for SR management and solution follow-up.
Required Skills And Experience
4+ years of hands-on experience in Oracle Fusion HCM Cloud applications.
Strong functional expertise in one or more of the following modules: Core HR, Absence Management, Payroll, Talent Management, Time & Labor.
Experience with configuration, fast formulas, HDL, HCM Extracts, BI Publisher, and OTBI reports.
Experience in at least one end-to-end implementation or rollout.
Sound understanding of HR processes, organizational structures, and payroll regulations.
Strong problem-solving and communication skills.
Experience working in cross-functional, multicultural teams is a plus.
Educational Qualifications
Bachelor’s degree in Human Resources, Business Administration, Information Technology, or a related field.
Oracle Fusion HCM Cloud Certification (preferred but not mandatory).
Job Benefits
Competitive salary and comprehensive benefits package.
Opportunity to work with the latest cloud-based HR technologies.
Exposure to diverse projects and career growth opportunities.
Work in a dynamic, collaborative, and multicultural environment.
Skills: hr processes,core hr,oracle,time & labor,payroll,oracle fusion hrms,fast formulas,business requirements analysis,bi publisher,talent management,banking technologies,uat,fusion,absence management,otbi reports,sshr,oracle fusion hcm,hcm extracts,hrms,integration with third-party systems,business analytics,business analysis,hr modules,hdl,configuration,recruitment processes
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Human Resources
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at K20s - Kinetic Technologies Private Limited by 2x
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People and Organization Advisor @Siemens Mobility Qatar Senior Associate, Payroll, Compensation & Benefits (Qatarization) Workforce Planning Consultant (1 year contract) Corporate Remuneration & Benefits Specialist (Qatarization) Oracle Fusion HRMS Functional Consultant - Qatar (Onsite) Oracle E-Business Suite T-Consultant Data Architect SCM, Finance, HR AnalyticWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Field Service Engineer - Mechanical Heavy Duty Gas Turbine
Posted 3 days ago
Job Viewed
Job Description
Field Service Engineer - Mechanical Heavy-Duty Gas Turbine
Do you enjoy technical challenges?
Would you like to work for a forward-thinking technology company?
Join our Team!
Our business provides industry-leading products and services that optimize energy extraction, production and processing. As a team with integrity, we create value with impactful decisions by effectively connecting ideas and people. We champion entrepreneurial culture to unlock our full potential by bringing energy to the world.
Bringing Technology to life
As a Field Service Engineer - Mechanical Heavy Duty Gas Turbine, you will advise and counsel for pre-defined maintenance activities. To the extent specified during the performance of work, such service may also include testing, adjustment, programming and other similar services as agreed upon with the Headquarter Technical assistance team.
As a Field Service Engineer - Mechanical Heavy Duty Gas Turbine, you will be responsible for:
- Handling mechanical Inspection of the gas turbine's major auxiliaries as per GE recommended procedures (e.g. level inspection, GG swap etc.)
- Handling Pre-commissioning and commissioning of oil system, starting system, fuel gas system, air system
- Assisting Buyer with regular reviews of maintenance activity
- Discussing any mechanical-related NICs/TILs to the Buyer; plan agreed upon implementation of any recommendations.
- Responding to the Buyer's technical inquiries utilizing GE technical support services.
- Maintaining a documented history of all mechanical modifications for the Covered Units.
- Supporting Buyer's operation & maintenance staff with diagnostics counselling and addressing maintenance /operational issues on Covered Units.
- Providing on-the-job training of Buyers operation & maintenance staff at no additional cost to the Buyer. For this Section, "on-the-job training" shall mean training performed by ME during the day-by-day activities without the requirement of additional resources, tools, trainers, equipment and certificate Seller.
- Preparing in concurrence with the Customer detailed work scope for each agreed Outage. For each outage, he/she shall indicate recommended FSEs and Manpower crews. For all Control aspects of outages, the Unit Control Panel Engineer that makes part of the team will advise.
- Performing Equipment start-up, diagnostic and troubleshooting
- Performing Water wash procedure
- Performing lube oil and cooling water systems flushes as per recommended procedures
- Performing Pre-commissioning and commissioning of oil system, starting system, fuel gas system, air system
- Advising on the interpretation of drawings for installation optimization
- Working closely with the Instrumentation Engineer during the Maintenance/installation, calibration and set-up of electrical instrumentation (such as vibration probes, temperature elements, servo actuators calibration, etc)
- Marking up all piping drawings to show piping modifications
- Unloading and Inspection of the gas turbine major auxiliaries at the installation site and their placement on the foundation
- Performing geometric dimensional check of foundation, equipment and auxiliaries’ skids positioning, levelling (ensure levelness and elevations of sub-sole plates and perform contact checks between sub-sole plates and package supports) and alignment
Fuel your passion
To be successful in this role you will:
- Have a bachelor’s degree in mechanical engineering
- Have more than 5 years of relevant experience in the Oil & Gas/ Power/ Refinery/ Turbomachinery industries.
- Be able to perform major Inspections and overhauling of HDGT – Frame 7 and/or Frame 9E.
- Be able to perform Laser Alignments & Borescope inspection on all machines.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer flexible working patterns
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
The Good Stuff
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- The safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
HR Executive
Posted 3 days ago
Job Viewed
Job Description
- Design compensation and benefits packages
- Implement performance review procedures (e.g. quarterly/annual and 360° evaluations)
- Develop fair HR policies and ensure employees understand and comply with them
- Implement effective sourcing, screening and interviewing techniques
- Assess training needs and coordinate learning and development initiatives for all employees
- Monitor HR department’s budgetAct as the point of contact regarding labor legislation issues
- Manage employees’ grievancesCreate and run referral bonus programs
- Review current HR technology and recommend more effective software (including HRIS and ATS)
- Measure employee retention and turnover rates
- Oversee daily operations of the HR department
- Proven work experience as an HR Executive
- Familiarity with Human Resources Management Systems and Applicant Tracking Systems
- Experience with full-cycle recruiting
- Good knowledge of labor legislation (particularly employment contracts, employee leaves and insurance)
- Demonstrable leadership abilities
- Solid communication skills
- 2-3 Years Experience in the field
- Graduation in any Branch
Information Technology Service Management Specialist
Posted 4 days ago
Job Viewed
Job Description
Job Summary:
The ITSM Developer will be responsible for designing, developing, and maintaining integrations between IT Service Management (ITSM) tools and enterprise systems. This role requires strong technical expertise in APIs, web services, and automation scripting to ensure seamless service delivery across the IT ecosystem. The ideal candidate will collaborate with process owners and IT teams to enhance ITSM capabilities, improve operational efficiency, and maintain system reliability.
Key Responsibilities:
Integration Design & Development
- Design, develop, and maintain integrations between ITSM tools (e.g., Ivanti , ServiceNow , BMC Remedy ) and enterprise applications (ERP, CRM, HR, monitoring tools, CMDB, etc.).
- Configure and implement APIs, web services, and middleware components to support ITSM processes.
- Ensure integrations comply with organizational standards for data quality, performance, and security .
- Develop and customize workflows, automation scripts, and business rules within ITSM platforms.
- Troubleshoot and resolve integration-related incidents , ensuring reliable connectivity and data flow.
Process & Platform Support
- Collaborate with ITSM process owners (Incident, Change, Problem, Asset, CMDB) to gather and analyze integration requirements.
- Support platform upgrades, patches, and migrations , ensuring integrations remain compatible and stable.
- Maintain technical documentation for all integration configurations, workflows, and APIs.
- Develop and maintain reports, dashboards, scripts, and queries to enhance visibility and automation.
Monitoring & Configuration Management
- Develop enterprise-class monitoring and event management integrations to provide unified visibility and automated alerts.
- Support and maintain ITSM and Asset Management software versions and patching.
- Maintain and enhance Configuration Management Databases (CMDB) , ensuring accuracy through data federation.
- Create and maintain service dependency maps reflecting physical and logical configuration item relationships.
Automation & Operational Support
- Support and deliver IT operational processes both manually and through task automation tools .
- Work collaboratively with IT Operations, Security, and Application teams to ensure effective end-to-end service delivery.
Required Qualifications & Skills:
Education:
- Bachelor’s degree in Computer Science, Information Systems , or a related technical field.
Technical Skills:
- Hands-on experience with at least one ITSM platform (preferably Ivanti , ServiceNow , or BMC Remedy ).
- Strong understanding of APIs , REST/SOAP web services , and integration design patterns .
- Experience in scripting languages such as JavaScript, Python, or PowerShell .
- Familiarity with middleware/integration tools (e.g., ServiceNow IntegrationHub , MuleSoft , Boomi , Azure Logic Apps ).
- Good knowledge of databases (SQL/NoSQL) and data modeling.
- Knowledge of ITIL v4 principles and ITSM processes (Incident, Problem, Change, Asset, CMDB).
- Proficiency with version control systems (Git) and CI/CD pipelines .