80 IT Support Engineer jobs in Qatar

• Deliver technical support and maintenance services for SCADA/PLC systems across various industries.
• Handle field support operations, system upgrades, and optimizations.
• Troubleshoot system issues and provide timely resolution through remote access or site visits.
  
  

• Evaluate installed bases and recommend system enhancements.
• Identify process improvements to reduce downtime and boost system sustainability.
  
  

• Understand client needs and provide solutions aligned with their business goals.
• Document all interventions and support activities.
• Liaise with internal teams and OEM vendors for issue resolution.
  
  

• Participate in the design and deployment of automation upgrades.
• Support data-driven improvements, including root cause analysis and failure prevention strategies.
  
  

• B.E. / B.Tech in Electrical, Electronics, Mechatronics, or Computer Systems Engineering
  
  

• 3-5+ years of hands-on experience in I&E maintenance, technical support, and SCADA/PLC project execution.
  
  

• Proficient in SCADA platforms (AVEVA System Platform, Plant SCADA, Power SCADA Operation).
• Expertise in PLC systems (Schneider M580/M340, Siemens S7 series, legacy systems).
• Strong grasp on client-server architectures, databases, OPC communication, and system integration.
• Familiarity with maintenance methodologies (preventive, predictive, RCFA, MTBF, etc.).
• Understanding of utility systems: HVAC, Drainage, Power Distribution, and Infrastructure Controls.
  
  

• Excellent interpersonal and communication skills (English fluency is essential).
• Bilingual communication is a plus.
• Proactive problem-solver with ability to prioritize in dynamic environments.
• Willingness to travel frequently to client sites across Qatar.
  
  

• Deliver technical support and maintenance services for SCADA/PLC systems across various industries.
• Handle field support operations, system upgrades, and optimizations.
• Troubleshoot system issues and provide timely resolution through remote access or site visits.
  
  

• Evaluate installed bases and recommend system enhancements.
• Identify process improvements to reduce downtime and boost system sustainability.
  
  

• Understand client needs and provide solutions aligned with their business goals.
• Document all interventions and support activities.
• Liaise with internal teams and OEM vendors for issue resolution.
  
  

• Participate in the design and deployment of automation upgrades.
• Support data-driven improvements, including root cause analysis and failure prevention strategies.
  
  

• B.E. / B.Tech in Electrical, Electronics, Mechatronics, or Computer Systems Engineering
  
  

• 3–5+ years of hands-on experience in I&E maintenance, technical support, and SCADA/PLC project execution.
  
  

• Proficient in SCADA platforms (AVEVA System Platform, Plant SCADA, Power SCADA Operation).
• Expertise in PLC systems (Schneider M580/M340, Siemens S7 series, legacy systems).
• Strong grasp on client-server architectures, databases, OPC communication, and system integration.
• Familiarity with maintenance methodologies (preventive, predictive, RCFA, MTBF, etc.).
• Understanding of utility systems: HVAC, Drainage, Power Distribution, and Infrastructure Controls.
  
  

• Excellent interpersonal and communication skills (English fluency is essential).
• Bilingual communication is a plus.
• Proactive problem-solver with ability to prioritize in dynamic environments.
• Willingness to travel frequently to client sites across Qatar.
  
  

Description : The primary responsibility of the Service Desk Analyst (Arabic Speaker)

• Ensure full availability of Service Desk telephone and email support during shift.
• Provide telephone and email support for clients and users.
• Pro-actively monitor support mailboxes and log in the system.
• Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool.
• Create, document, and review work instructions to help deal with similar incidents and requests.
• Take full ownership of all open Incidents and Service Requests and update them on a daily basis as minimum.
• Support Work Place Services in providing desk side support to resolve users†issues.
• Availability of the Service Desk telephone and email support.
• High percentage of first contact resolution of clientsâ€and users†cidents and Service Requests.
• Achieve a set level of first level resolution of clients†d users†cidents and Service Requests.
• Ability to create work instructions to share acquired knowledge with peers.
• To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
• To work and be measured against strict Service Level Agreements
• Provide clients and users with clear, concise updates in relation to their Incidents and requests. Post-secondary education in IT or related field
• Current Microsoft or Cisco certifications backed with practical hands-on experience (MCITP, MCTS, CCNA and CCNP)
• At least 1 year support of Cisco IPT systems.
• Trouble shooting and problem analysis skills.
• ITIL v3 foundation.
• Experience with HP Service Manager is a plus.
• Experience with Active directory, Exchange, O365 and Azure is highly recommended.
• Operational experience in maintaining complex IT environments.
• Excellent Arabic and English written and verbal communication skills

Taozeef is a leading recruitment agency in Beirut, Lebanon, specializing in providing top talent for various industries. Our mission is to connect businesses with the right candidates and help individuals find their dream jobs.

Position Overview :

We are seeking a highly skilled and experienced Deskside Support Engineer to join our growing team. In this role, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of all IT equipment and systems.This is a full-time, permanent position based in Doha, Qatar.

• Provide onsite support and resolution that cannot be resolved by service desk
• Hardware, accessories replacement for the client end users
• Provide support to the VIPs. Our clientacknowledge that there would be VIP staffs in client
• In case a device cannot be remediated and needs a part replacement, onsite resource to communicate the same with service desk, Store Manager and get the spare part.
• Identify root causes of recurring issues and proactively implement solutions to prevent their recurrence.
• Establish and manage a device refresh cycle to ensure consistent hardware updates, enhancing both performance and security.
• Format and reimage devices with standardized configurations prior to deployment.
• Perform hardware testing and upgrades as necessary to enhance the performance and reliability of IT equipment.
• Assist in onboarding and deliver initial training on products or services to ensure user familiarity and reduce subsequent inquiries.
• Replace outdated or faulty PCs while adhering to secure data disposal practices.
• Establish a secure process for data wiping and proper disposal of devices at the end of their useful life to prevent data breaches.
• Manage user accounts and enforce access restrictions in accordance with our client standards.
• Develop and maintain standard templates for consistent and accurate communication across our clientchannels, including emails, the ticketing system, and the chatbot.
• Should be able to work in shifts

Qualifications :

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5 years of experience in a technical support role.
• Fluent in English and Arabic
• Working knowledge on ITSM platform like SMAX / Manage Engine
• Excellent interpersonal skills with a friendly and patient demeanor
• Capable of building positive relationships with users.
• Strong customer service orientation, with the ability to remain calm and accommodating under pressure.
• Exceptional communication skills, both verbal and written, to effectively convey technical information to non-technical users.

Join to apply for the Cloud Support Engineer role at Canonical

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Join to apply for the Cloud Support Engineer role at Canonical

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.

Location: This is a globally remote role, unless specified otherwise.

The role entails

• Investigate issues reported by customers by researching and escalating issues
• Work to resolve complex customer problems related to Canonical's portfolio of products.
• Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
  
  

• Professional written and spoken English with excellent presentation skills
• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
• Track record of going above-and-beyond expectations to achieve outstanding results
• Hands-on and extensive working experience in supporting Linux systems including 3 or more of:
• Virtualization / Cloud - primarily using KVM or OpenStack.
• Containers - especially with Docker, LXD/LXC, or Kubernetes.
• Storage technologies - block, object and network.
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
• Cloud computing expertise in provisioning, monitoring, orchestration, etc.
• Advanced troubleshooting experience:
• Linux integration with other environments (authentication/directory services, network file systems, etc.).
• Ability to navigate effectively stack traces and logs, and advise on next steps.
• Solid understanding of OS and Application level bugs and when to escalate to the correct team.
• Programming fundamentals in any language.
• Extensive Customer support experience is key:
• Customer needs are top priority.
• Communicate professionally, emphatically, clearly and set the right expectations.
• Ability to travel internationally twice a year for company events up to two weeks long.
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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