237 L Support jobs in Qatar

Doha Bank is seeking a dynamic and experienced IT leader to head its Application Support division. This pivotal role oversees the performance, optimization, and strategic direction of key banking systems including Core Banking, Cards & Payments, Enterprise Channels, Business Applications, and the IT Service Desk.

As Department Head, you'll lead a high-performing team to ensure seamless operations, drive innovation, and deliver best-in-class technology solutions aligned with business goals. You'll collaborate across business units, IT teams, and external partners to enhance system reliability, user experience, and service delivery.

• Manage end-to-end application support across multiple banking platforms.
• Ensure timely resolution of incidents and service requests, with a focus on minimizing downtime.
• Monitor system performance and lead continuous improvement initiatives.
• Implement ITSM processes (incident, problem, and change management) and ensure SLA compliance.
• Lead root cause analysis and corrective actions to prevent recurring issues.
• Collaborate with stakeholders on project planning, resource alignment, and delivery.
• Stay current with regulatory changes and ensure compliance across IT applications.
• Guide the development of KPIs and performance metrics for the department.
• Foster strong relationships across business and IT to support strategic decision-making.
• Oversee project workflows, budgets, and testing phases to ensure timely, profitable outcomes.

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Minimum 15 years of experience in banking IT, with leadership in business applications.
• Proven expertise in managing enterprise software in financial environments.
• Strong command of agile, DevSecOps, and continuous integration methodologies.
• Deep understanding of banking systems and IT infrastructure.

• Leadership in business applications.
• Expertise in enterprise software management.
• Agile and DevSecOps methodologies.

• Experience in financial environments.
• Knowledge of IT infrastructure.

Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support.

• Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics and IT assets.
• Establish and set the standard for the provision of support services within NAKILAT and its joint ventures.
• Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software's.
• Provide consulting support to site organizations in regard to office automation, end-user computing projects and training programs.

• Support the strategy for new project implementations at the client level with regard to applications, software and technology.

• Set up and install/replace IT equipment in line with 4-year replacement policy.
• Ensure all computers are running licensed software and that there are no copyright infringements.
• Ensure that equipment is serviced according to established maintenance schedules and that IT equipment is maintained in good working condition.
• Undertake routine maintenance of computers and peripheral devices.

• Prepare and maintain appropriate documentation of IT Inventory records, support call logs, and work status reports.
• Assists in framing NAKILAT's IT policies and procedures.

• Manage section staff by overseeing their performance management, recruitment, training and development to ensure high levels of engagement and competence.

• Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.

• Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation.

• Carry out any other duties as directed by the Head of IT Operations.

• Meet or exceed client expectations with respect to IT Service Desk Support
• Maintain the IT Assets as per company policies
• Prepare necessary documentation of IT records
• Provide support to team members for understanding of new technologies and on the job training

• Bachelor's degree in Computer Science, Computer Engineering or any related field
• ITIL certificate is a must
• Microsoft Certified Professional (MCP) certificate is a must
• Microsoft Certified Solutions Expert (MCSE) certificate is preferred
• Cisco Certified Network Associate (CCNA) certificate is preferred

• 6 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industry

• Advanced knowledge of service desk best practices and services
• Advanced knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory

Department: Information Technology

City: 1101

Reports To:

Head of IT Operations

Direct Reportees:

Service Desk Support

PREFERENCE WILL BE GIVEN TO QATARI CANDIDATES

Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support.

Key Accountabilities:

Service Desk Support and Operations:

1. Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics and IT assets.

2. Establish and set the standard for the provision of support services within NAKILAT and its joint ventures.

3. Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software's.

4. Provide consulting support to site organizations in regard to office automation, end-user computing projects and training programs.

New Project Implementation:

5. Support the strategy for new project implementations at the client level with regard to applications, software and technology.

IT Asset and Data Management:

6. Set up and install/replace IT equipment in line with 4-year replacement policy.

7. Ensure all computers are running licensed software and that there are no copyright infringements.

8. Ensure that equipment is serviced according to established maintenance schedules and that IT equipment is maintained in good working condition.

9. Undertake routine maintenance of computers and peripheral devices.

Documentation:

10. Prepare and maintain appropriate documentation of IT Inventory records, support call logs, and work status reports.

11. Assists in framing NAKILAT's IT policies and procedures.

Generic Accountabilities:

People Management:

12. Manage section staff by overseeing their performance management, recruitment, training and development to ensure high levels of engagement and competence.

Safety, Health, Environment, & Quality (SHEQ):

13. Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.

Policies, Systems, Processes & Procedures:

14. Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation.

Others:

15. Carry out any other duties as directed by the Head of IT Operations.

• Meet or exceed client expectations with respect to IT Service Desk Support

• Maintain the IT Assets as per company policies

• Prepare necessary documentation of IT records

• Provide support to team members for understanding of new technologies and on the job training

Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering or any related field

• ITIL certificate is a must

• Microsoft Certified Professional (MCP) certificate is a must

• Microsoft Certified Solutions Expert (MCSE) certificate is preferred

• Cisco Certified Network Associate (CCNA) certificate is preferred

Experience:

• 6 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industry

Job Specific Skills:

• Advanced knowledge of service desk best practices and services

• Advanced knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory

• Knowledge of Oracle SQL queries is a must.
• Insurance Domain knowledge is a must.
• Provide the first level of support to Anoud users.
• Deliver the tasks as per the agreed SLA.
• Analyze the business requirements and prepare functional documents.
• Assist in functional testing.
• Effective Communication & coordination with Business, Internal & External teams
• Analyzing and resolving problems.
• Learn & improve and evolve with new practices.

Join to apply for the Associate Linux Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Associate Linux Support Engineer role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.

Location: This is a globally remote role.

The role entails

• Working from your remote home office to provide technical support for employees.
• Being available to take ownership of new cases via telephone, email and web
• Acting as an internal customer advocate keeping them updated in a timely manner
• Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Drafting and distributing technical notices for internal and external communication.
• Prioritising your work in order to accomplish the most important and urgent tasks first
• Keeping on learning as our products and services grow and evolve
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
• Maintaining regular communication and information exchange with the rest of the team, locally and remotely
• Identifying and suggesting any opportunities to provide a better service
• Participating in a regular weekend working rotation
  
  

• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
• Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
• Track record of going above-and-beyond expectations to achieve outstanding results
• Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
• Knowledge or basic hands-on experience on 2 or more of:
• Linux server administration
• Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
• Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
• Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
• Strong written and verbal English communication skills
• Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
• Result-oriented, with a personal drive to meet commitments
• Ability to travel internationally twice a year, for company events up to two weeks long
  

• Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
• Experience with other open-source desktop technologies
• Active contribution to open-source projects/forum/code
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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Join to apply for the Diving Support Vessel Manager role at Saipem .

Saipem is a global leader in engineering and construction for energy and infrastructure projects, both offshore and onshore. The company is organized into various business lines, including Asset Based Services , Drilling , Energy Carriers , Offshore Wind , Sustainable Infrastructures , and Robotics & Industrialized Solutions . Saipem is committed to technological innovation and supporting the energy transition towards Net Zero, leveraging digital technologies and sustainable practices. Listed on the Milan Stock Exchange, Saipem operates in over 50 countries and employs approximately 30,000 people of over 130 nationalities.

Purpose of the Position

As Diving Support Vessel (DSV) Manager , you will report to the Project Manager and be part of the Asset Based Services for Pipeline Repair Project within the Operations Department .

Responsibilities include:

• Collaborating with the Diving Superintendent to identify, evaluate, and secure suitable DSVs for project execution, ensuring timely support for engineering and installation methodologies. Maintaining effective coordination with the Contractor's Operations Manager and Diving Expert.
• Assuming full responsibility for vessel assurance, operational suitability, and integrity once DSVs are chartered.
• Overseeing the end-to-end process of DSV management, including chartering, mobilization, vessel suitability surveys, maintenance, certification, and daily operations.
• Ensuring all diving and ROV operations are conducted safely, efficiently, and to high standards.
• Managing resource mobilization, reporting, compliance, team coordination, and maintenance programs.
• Maintaining compliance with Flag, Class, and IMCA requirements, and enforcing HSE and quality policies.
• Conducting site and vessel visits, managing client and ship management interfaces, and addressing audit findings.

Qualifications:

• Master's or Bachelor's Degree in Engineering / Marine Engineering with 5 years' experience, or 12 years of basic education with 10 years' experience.
• IMCA-certified Supervisor and PMP certification preferred.
• Minimum 15 years in marine operations, with at least 10 years on construction-class DSVs.
• Experience in GCC region preferred.
• Proficient in English; strong knowledge of ROV and offshore diving operations; skilled in MS Office.

What We Offer:

• Permanent contract, project-based position.
• Comprehensive benefits package.
• Work hours: 45 hours/week.
• Location: Doha, Qatar.

We support your development and embrace diversity, safety, and sustainability. Find out more on our career page.

Join to apply for the Software Engineer - L3 Support role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Software Engineer - L3 Support role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Engineer - L3 Support to

work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
  
  

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events
  
  

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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Join to apply for the Database Administration Support I role at MicroTech

Join to apply for the Database Administration Support I role at MicroTech

Overview

MicroTech is seeking a Database Administrator Level I support for the Combined Air Operations Center (CAOC) at Al Udeid AB, Qatar. The CAOC team designs, tests, integrates, implements and administers database systems in a client/server environment, applying knowledge of database management systems, development methodologies, and front-end and back-end programming languages.

Overview

MicroTech is seeking a Database Administrator Level I support for the Combined Air Operations Center (CAOC) at Al Udeid AB, Qatar. The CAOC team designs, tests, integrates, implements and administers database systems in a client/server environment, applying knowledge of database management systems, development methodologies, and front-end and back-end programming languages.

Responsibilities

• Plan, analyze, design, develop, install, troubleshoot, manage and administer databases to ensure overall system performance, quality, integrity and security;
• Perform database and application security patching, upgrades and enhancements;
• Install and integrate new and/or and customize existing applications; and create custom views, queries, reports and templates;
• Develop and maintain database documentation, including data standards, procedures and definitions for database/data dictionaries;
• Administer and control database access permissions and privileges;
• Develop, test, execute and manage back-up and recovery plans;
• Perform database configuration, change and capacity management activities;
• Coordinate with other technical staff and operational users to ensure database integrity and security
  
  

• DoD 8570 IAT Level 2 (Security+) or higher ; and
• Microsoft Certified Solution Expert (MCSE) Data Management and Analytics or equivalent certification (preferred); or Microsoft Certified Solution Associate (MCSA) SQL, Oracle Certified Associate (OCA) Database, or equivalent certification
• Ability to work 12-hour shift schedule
• Active Secret clearance or above required
  
  

• Insurance (medical, dental vision)
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
• 401k Plan with Employer Matching Contribution
• 11 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at MicroTech by 2x

Get notified about new Database Specialist jobs in Al Rayyan, Al Rayyan, Qatar .

Doha, Qatar QAR17,000 - QAR18,000 2 months ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

MicroTech is seeking a Database Administrator Level I support for the Combined Air Operations Center (CAOC) at Al Udeid AB, Qatar. The CAOC team designs, tests, integrates, implements and administers database systems in a client/server environment, applying knowledge of database management systems, development methodologies, and front-end and back-end programming languages.

• Plan, analyze, design, develop, install, troubleshoot, manage and administer databases to ensure overall system performance, quality, integrity and security;
• Perform database and application security patching, upgrades and enhancements;
• Install and integrate new and/or and customize existing applications; and create custom views, queries, reports and templates;
• Develop and maintain database documentation, including data standards, procedures and definitions for database/data dictionaries;
• Administer and control database access permissions and privileges;
• Develop, test, execute and manage back-up and recovery plans;
• Perform database configuration, change and capacity management activities;
• Coordinate with other technical staff and operational users to ensure database integrity and security

• DoD 8570 IAT Level 2 (Security+) or higher ; and
• Microsoft Certified Solution Expert (MCSE) Data Management and Analytics or equivalent certification (preferred); or
• Microsoft Certified Solution Associate (MCSA) SQL, Oracle Certified Associate (OCA) Database, or equivalent certification
• Ability to work 12-hour shift schedule
• Active Secret clearance or above required