62 Product Manager Commercial Vehicle Al Futtaim Automotive Famco Qatar jobs in Qatar

Overview Future Motors is the official distributor of BAIC (Beijing Automotive Industry Corporation) in Qatar, providing a diverse range of BAIC vehicles from stylish sedans to rugged SUVs. Exceptional customer service is paramount to us, from initial inquiry through to after-sales support. BAIC, established in 1958 and headquartered in Beijing, China, is a Fortune 500 company and one of China’s largest government-owned automobile groups. BAIC has a global impact with joint ventures with American Motors Corporation, Hyundai, and Mercedes-Benz, and its brands continue to achieve significant sales milestones worldwide.

Role Description This is a full-time on-site role for a Service Advisor located in Qatar. The Service Advisor will be responsible for providing exceptional customer service by addressing customer inquiries, scheduling service appointments, and ensuring customer satisfaction throughout the service process. Daily tasks include gathering vehicle information, preparing service estimates, coordinating with the service team to ensure timely repairs, and conducting aftersales follow-ups to maintain high customer retention.

Qualifications

5+ years of experience in the Automotive Industry

Customer-focused service, customer service, and customer satisfaction skills

Experience in Aftersales services

Ability to work effectively in a fast-paced environment

Strong organizational and multitasking abilities

Previous experience in the automotive industry is a plus

Proficiency in both English and Arabic is advantageous

Other

Valid driver’s license

Transferable visa with NOC and QID

Immediate Joiners

What We Offer

Competitive salary package

Opportunities for career growth and professional development

A dynamic and supportive work environment

Note:

Kindly apply only if you are available for a face-to-face interview in Qatar.

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Required for a reputable automotive group, which is one of the major automotive companies in Qatar:

1. Service Advisor - Last job work experience must be with Peugeot Car Brand
2. Service Advisor - Last job work experience must be with Ford, Lincoln Car Brand
3. Service Advisor - Last job work experience must be with Chrysler, Jeep, Dodge, Ram Car Brand

Kindly find below the offered package. In case of acceptance, please send your updated CV by email:

Offer a basic of QR. 4500/- for the first 3 months & then add QR. 500/- after probation, which brings the basic to QR. 5000/-. Facilities include a single room in Senior Camp facilities, company pool transport, and annual paid leave of 30 days with a two-way air ticket.

The position also has two types of incentives that are applicable based on their cross-selling & CSI scores.

Right & Interested candidates send your updated CV with a photo to:

Subject: Service advisor for vehicles European and US brand at Qatar

To avoid neglecting your CV, please send CV with photo, write company industry for every position in your CV, and write job title in the subject.

Email: eng(@)masterhr.com

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Position: Service Advisor Heavy Equipment

Department: Body Shop, Parts Department, Reception

Reports To: Reception Manager, Workshop Supervisors, Team Leaders, Technicians

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Establish rapport and trust with customers.
2. Document vehicle problems by listening to customers describe them and by asking probing questions.
3. Road-test customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.
4. Maintain extensive contact with customers, providing estimates on service and repairs before jobs begin, explaining the appointment/scheduling system, and establishing the method of payment for repairs (cash, warranty, etc.).
5. Maintain communication with the Workshop Controller and Technicians to obtain updates and status of repairs.
6. Offer additional maintenance and repair services to customers when appropriate.
7. Undertake additional related responsibilities as required.

COMPENSATION:

Basic: 5500 Qrs
Car Allowance: 1000
Mobile: 250
Company provided accommodation (Single room Sharing Flat accommodation)

After 6 months:
Family Ticket
House allowance of 3300 Qrs

QUALIFICATIONS:

1. Excellent customer service skills
2. Must be capable of handling dissatisfied customers and those confused about repairs and costs of service.
3. Organizational skills
4. Good communication, spoken and written English; Arabic is a plus
5. Detail oriented
6. Familiarity with automotive systems and MS Office

ABOUT THE COMPANY:

Master HR (Recruitment, HR Consultation Services, Training, Development & Outsourcing). Job vacancies for all careers. License No. '432', since 2001.

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Position:

Service Advisor Heavy Equipment Department:

Body Shop, Parts Department, Reception Reports To:

Reception Manager, Workshop Supervisors, Team Leaders, Technicians ESSENTIAL DUTIES & RESPONSIBILITIES:

Establish rapport and trust with customers. Document vehicle problems by listening to customers describe them and by asking probing questions. Road-test customer vehicles to confirm problems and, after service, to ensure that repairs have been completed. Maintain extensive contact with customers, providing estimates on service and repairs before jobs begin, explaining the appointment/scheduling system, and establishing the method of payment for repairs (cash, warranty, etc.). Maintain communication with the Workshop Controller and Technicians to obtain updates and status of repairs. Offer additional maintenance and repair services to customers when appropriate. Undertake additional related responsibilities as required. COMPENSATION:

Basic: 5500 Qrs Car Allowance: 1000 Mobile: 250 Company provided accommodation (Single room Sharing Flat accommodation) After 6 months: Family Ticket House allowance of 3300 Qrs QUALIFICATIONS:

Excellent customer service skills Must be capable of handling dissatisfied customers and those confused about repairs and costs of service. Organizational skills Good communication, spoken and written English; Arabic is a plus Detail oriented Familiarity with automotive systems and MS Office ABOUT THE COMPANY:

Master HR (Recruitment, HR Consultation Services, Training, Development & Outsourcing). Job vacancies for all careers. License No. '432', since 2001.

#J-18808-Ljbffr

Required for a reputable automotive group, which is one of the major automotive companies in Qatar: Service Advisor

- Last job work experience must be with Peugeot Car Brand Service Advisor

- Last job work experience must be with Ford, Lincoln Car Brand Service Advisor

- Last job work experience must be with Chrysler, Jeep, Dodge, Ram Car Brand Kindly find below the offered package. In case of acceptance, please send your updated CV by email: Offer a basic of QR. 4500/- for the first 3 months & then add QR. 500/- after probation, which brings the basic to QR. 5000/-. Facilities include a single room in Senior Camp facilities, company pool transport, and annual paid leave of 30 days with a two-way air ticket. The position also has two types of incentives that are applicable based on their cross-selling & CSI scores. Right & Interested candidates send your updated CV with a photo to: Subject:

Service advisor for vehicles European and US brand at Qatar To avoid neglecting your CV, please send CV with photo, write company industry for every position in your CV, and write job title in the subject. Email: eng(@)masterhr.com

#J-18808-Ljbffr

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Service Advisor | Al-Futtaim Automotive | DOMASCO

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
We are looking for an experienced and customer-focused Service Advisor -Commercial Vehicles to join our aftersales team. In this role, you will serve as the main point of contact between our customers and the service department, ensuring smooth scheduling, clear communication, accurate estimates, and top-quality service delivery. You will play a key role in enhancing customer satisfaction while achieving service revenue targets.

What you will do:

• Welcome customers, document vehicle issues clearly, and explain service options and timelines.
• Schedule and prioritize maintenance and repair work based on urgency and technician availability.
• Coordinate daily with technicians and the parts department to ensure timely service completion.
• Promote additional services such as preventive maintenance and service packages.
• Provide updates to customers regarding the status of their vehicles and handle inquiries or complaints professionally.
• Prepare accurate cost estimates and ensure all work orders and invoices are processed correctly.
• Contribute to achieving monthly service and parts revenue targets.

Required skills to be successful:

• 3–5 years of experience as a Service Advisor in the commercial vehicle industry.
• Technical diploma or bachelor’s degree in Automobile or Mechanical Engineering.
• Strong understanding of workshop operations and dealership service procedures.
• Proficient in MS Office and service management software (ERP systems).
• Excellent communication and customer service skills.
• Ability to prioritize tasks in a fast-paced environment.
• Fluency in English is essential; Arabic or Hindi is a plus.

About the team:

You will be joining a supportive and dynamic aftersales team focused on delivering efficient, high-quality service to our customers. The team values collaboration, accountability, and technical expertise, working closely together to resolve challenges and exceed service targets

What equips you for the role:
You are equipped with hands-on service advisory experience, deep technical knowledge of commercial vehicles, and a proactive attitude. Your ability to communicate clearly with both customers and technicians, combined with your problem-solving skills, makes you well-suited to manage service operations while delivering a superior customer experience

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Service Advisor | Al-Futtaim Automotive | DOMASCO

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Overview of the role: We are looking for an experienced and customer-focused Service Advisor -Commercial Vehicles to join our aftersales team. In this role, you will serve as the main point of contact between our customers and the service department, ensuring smooth scheduling, clear communication, accurate estimates, and top-quality service delivery. You will play a key role in enhancing customer satisfaction while achieving service revenue targets. What you will do: Welcome customers, document vehicle issues clearly, and explain service options and timelines. Schedule and prioritize maintenance and repair work based on urgency and technician availability. Coordinate daily with technicians and the parts department to ensure timely service completion. Promote additional services such as preventive maintenance and service packages. Provide updates to customers regarding the status of their vehicles and handle inquiries or complaints professionally. Prepare accurate cost estimates and ensure all work orders and invoices are processed correctly. Contribute to achieving monthly service and parts revenue targets. Required skills to be successful: 3–5 years of experience as a Service Advisor in the commercial vehicle industry. Technical diploma or bachelor’s degree in Automobile or Mechanical Engineering. Strong understanding of workshop operations and dealership service procedures. Proficient in MS Office and service management software (ERP systems). Excellent communication and customer service skills. Ability to prioritize tasks in a fast-paced environment. Fluency in English is essential; Arabic or Hindi is a plus. About the team: You will be joining a supportive and dynamic aftersales team focused on delivering efficient, high-quality service to our customers. The team values collaboration, accountability, and technical expertise, working closely together to resolve challenges and exceed service targets What equips you for the role: You are equipped with hands-on service advisory experience, deep technical knowledge of commercial vehicles, and a proactive attitude. Your ability to communicate clearly with both customers and technicians, combined with your problem-solving skills, makes you well-suited to manage service operations while delivering a superior customer experience About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies,

Al-Futtaim Automotive

is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.

This is Al-Futtaim Automotive and we empower talent to move forward.

#J-18808-Ljbffr

Overview

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS

• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
• Ensure that a high level of professional rapport is developed and maintained with all customers.
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required.
• Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
• Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
• Process all shipments accepted at the counter accurately and enter relevant data to ensure perfect airwaybills thus offering DHL's most suitable service to the customer.

YOUR PROFILE

• Proven ability to work under pressure in a fast paced, time sensitive environment.
• Sound educational background with knowledge of the Service Industry, an added advantage.
• Good oral and written communication skills.
• Tolerance for stress in a fast-paced working environment.
• Able to work on a flexible schedule.
• Adheres to policies and procedures.
• Possesses good relationship building and interpersonal skills.
• Ability to effectively contribute as a team member as part of a busy team.

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit programme

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!YOUR TASKS:

• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
• Ensure that a high level of professional rapport is developed and maintained with all customers.
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required.
• Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
• Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
• Process all shipments accepted at the counter accurately and enter relevant data to ensure perfect airwaybills thus offering DHL's most suitable service to the customer.
  
  

YOUR PROFILE

• Proven ability to work under pressure in a fast paced, time sensitive environment.
• Sound educational background with knowledge of the Service Industry, an added advantage.
• Good oral and written communication skills.
• Tolerance for stress in a fast-paced working environment.
• Able to work on a flexible schedule.
• Adheres to policies and procedures.
• Possesses good relationship building and interpersonal skills.
• Ability to effectively contribute as a team member as part of a busy team.

OUR OFFER:

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit programme

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!