97 Quality Manager jobs in Qatar

Responsibilities:

1. Responsible for the preparation, implementation, and monitoring of the programme quality plan to ensure the delivery of works that meet the required standards and specifications.
2. Ensure that projects are constructed as per specifications.
3. Overall responsibility for Quality Control & Quality Assurance within the Project Department.
4. Manage and ensure the application of Quality principles.
5. Identify, develop, and promote programme and project quality policies.
6. Lead and manage a QA/QC team to successfully deliver projects to the required quality standards.
7. Develop, implement, and monitor the Program Quality plan.
8. Support consultants and contractors in implementing quality plans and procedures, and monitor their performance.
9. Develop and implement audit schedules, including unannounced visits.
10. Coordinate and manage third-party audits as required.
11. Demonstrate a track record in delivering large multidisciplinary projects.
12. Apply quality improvement techniques, resolve issues, conduct root cause analysis, and investigate non-conformance.
13. Maintain technical proficiency in all aspects of quality.

Mandatory Requirements:

1. University degree in a relevant field from a recognized university.
2. Experience working in Qatar and/or the Gulf region.
3. UPDA / MME certification is preferable.

The Quality Manager for ceramic products in Doha, Qatar, plays a crucial role in ensuring that all manufacturing processes meet the highest standards of quality and compliance. This position is pivotal in overseeing the quality assurance and control processes within the ceramic manufacturing sector, ensuring that products not only meet customer expectations but also adhere to industry regulations. The ideal candidate will possess a strong background in quality management systems, particularly in the ceramic or related industries, and will be responsible for implementing effective quality control measures to enhance production efficiency.

Responsibilities:

1.Develop and implement quality management systems and procedures to ensure compliance with industry standards.

2.Conduct regular inspections and audits of manufacturing processes to identify areas for improvement.

3.Collaborate with production teams to establish quality benchmarks and ensure adherence to specifications.

4.Analyze quality data and metrics to drive continuous improvement initiatives.

5.Lead root cause analysis for quality issues and implement corrective actions.

6.Train and mentor staff on quality assurance practices and standards.

7.Prepare detailed reports on quality performance and present findings to management.

8.Coordinate with suppliers to ensure the quality of raw materials meets company standards.

9.Stay updated on industry trends and regulatory changes affecting quality management.

10.Manage customer complaints related to product quality and work towards resolution.

Preferred Candidate:

1.Minimum of 7 years of experience in quality management, preferably in the ceramic industry.

2.Strong analytical and problem-solving skills.

3.Bachelor's degree in Materials Science, Ceramic Engineering, Chemistry, or related field.

4.Proficient in quality management software and tools.

5.Ability to lead and motivate a team towards achieving quality objectives.

6.Detail-oriented with a strong commitment to quality excellence.

7.Experience in conducting training sessions on quality standards.

8.Knowledge of ISO standards and quality certifications.

9.Ability to work under pressure and meet tight deadlines.

10.Proactive approach to identifying and mitigating quality risks.

Skills

• Strong understanding of quality management systems and methodologies.
• Proficiency in statistical analysis and quality control tools.
• Knowledge of ceramic manufacturing processes and materials.
• Excellent leadership and team management skills.
• Effective communication skills for cross-departmental collaboration.
• Experience with quality audits and compliance assessments.
• Ability to interpret technical specifications and standards.
• Familiarity with continuous improvement methodologies such as Six Sigma or Lean.

The quality manager of the RBMS primary function is responsible for planning, organizing, coordinating, integrating, and monitoring the people, processes, and technologies supporting the RBMS. The manager's goal is to operationalize an effective, proactive, accessible, and highly visible patient contact center for staff, patients, families, and the public. The ideal candidate possesses strong verbal, interpersonal, customer service, and organizational skills. Additionally, they must be an experienced team builder and motivator for staff directly interacting with patients via telephone and capable of leading a large, multi-disciplinary team within a call center environment.

The position also involves monitoring call quality and providing feedback to contact center agents regarding adherence to call scripts.

1. Extracting pending RBMS weekly request list data for all facilities to track and close referral backlog.
2. Sending reports to respective facility focal points and RBMS team leads.
3. Handling the daily generic HMC email, which includes requests such as:

• Appointment requests for VIP patients
• Official complaints from Customer Service
• Paper referrals
• Redirected referrals from Sidra, HMGH, Cuban Hospital, and other sources
• Information requests to referring doctors

Bachelor's degree in hospitality, business management, customer service, healthcare, or related discipline with at least 3 years of professional experience OR higher secondary education with a minimum of 10 years experience in a large healthcare appointment booking call center.

3 years healthcare or related experience at a similar level.

• English fluency; Arabic preferred.
• Proficiency in MS Office and intranet.
• Excellent customer service skills, managing difficult situations, and responding promptly.
• Effective oral communication and active listening skills.
• Teamwork and leadership abilities, including staff development and performance management.
• Operational management skills, including data analysis and reporting.
• Problem-solving and decision-making capabilities.

• Problem-solving and decision-making
• Patient and customer focus
• Effective communication
• Teamwork and partnership development
• Technological proficiency

• Patients and families
• HMC management
• Department staff and other departments
• The public

The quality manager of the RBMS primary function is responsible for planning, organizing, coordinating, integrating, and monitoring the people, processes, and technologies supporting the RBMS. The manager's goal is to operationalize an effective, proactive, accessible, and highly visible patient contact center for staff, patients, families, and the public. The ideal candidate possesses strong verbal, interpersonal, customer service, and organizational skills. Additionally, they must be an experienced team builder and motivator for staff directly interacting with patients via telephone and capable of leading a large, multi-disciplinary team within a call center environment.

The position also involves monitoring call quality and providing feedback to contact center agents regarding adherence to call scripts.

1. Extracting pending RBMS weekly request list data for all facilities to track and close referral backlog.
2. Sending reports to respective facility focal points and RBMS team leads.
3. Handling the daily generic HMC email, which includes requests such as:

• Appointment requests for VIP patients
• Official complaints from Customer Service
• Paper referrals
• Redirected referrals from Sidra, HMGH, Cuban Hospital, and other sources
• Information requests to referring doctors

Bachelor’s degree in hospitality, business management, customer service, healthcare, or related discipline with at least 3 years of professional experience OR higher secondary education with a minimum of 10 years experience in a large healthcare appointment booking call center.

3 years healthcare or related experience at a similar level.

• English fluency; Arabic preferred.
• Proficiency in MS Office and intranet.
• Excellent customer service skills, managing difficult situations, and responding promptly.
• Effective oral communication and active listening skills.
• Teamwork and leadership abilities, including staff development and performance management.
• Operational management skills, including data analysis and reporting.
• Problem-solving and decision-making capabilities.

• Problem-solving and decision-making
• Patient and customer focus
• Effective communication
• Teamwork and partnership development
• Technological proficiency

• Patients and families
• HMC management
• Department staff and other departments
• The public