2 Repair Technician jobs in Qatar
Immediate Requirement for Printer Technician at
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Job Description
- The Printer Technician will provide technical assistance with the installation of new machines.
- The technicians will be responsible for the timely and cost effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.
- The technician has to monitor the machines for quality issues.
- The Technician must accurately identify and resolve any technical issues and ensure optimum operating condition.
- The technician has to handle customer issues as quickly as possible.
- The technician should take leadership in communicating equipment problems and solutions to the team.
- The Printer Technician will have to take up tasks such as new equipment set-ups, and general technical service.
- They have to collaborate with the other technicians to keep up the optimum response time and customer satisfaction.
- The technician must keep track of the technician metrics such as resolution time.
The technicians must be able to complete and possess the following successfully.
- Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
- Ability to troubleshoot and think independently.
- Should have a good understanding of all hardware and software related issues of the printer.
- Mechanical and electrical aptitude and demonstrated Ability to train the end users.
- Printer Technician Job Responsibilities Install new printers and multifunction printers.
- Provide demo and assistant to the end user on how to operate the machine.
- Maintain and replace of supplies e.g. Toners and other consumables.
- Respond to any service request raised by end user within SLA requirement.
- Troubleshot and fix any technical issue and keep machine running up.
- Escalate other non-hardware issue to the concern person.
**Skills**
- Knowledge of Basic Networking.
- Computer and analytical skills.
- Prior experience in the maintenance and repair of printers manufactured by Ricoh or any other brand is preferred.
- Possess excellent customer service and communication skills.
- Complete all administrative aspects of the job on time and error-free.
- Provide accurate feedback with close call information, parts usage reporting and customer meter readings.
- Must be able to problem solve, conduct is written and verbal communication, read and comprehend technical information.
- Ability to Pull, lift, reach and transport equipment parts.
**Job Type**: Contract
Contract length: 4 months
**Salary**: QAR2,000.00 - QAR2,500.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- printer support engineer: 1 year (required)
- printer technician: 1 year (required)
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