58 Senior Reservation Agent Temporary jobs in Qatar

Company Description

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as RESERVATION AGENT and build your career with us.

Job Description

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue. Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.
  
  

Qualifications

• Previous customer related experience an asset
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Computer literate in Microsoft Window applications required
• Previous Opera experience an asset
• High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset
• First name *
  
  

This field is required.

• Last name *
  
  

This field is required.

• Email *
  
  

Your email address is required.

• Phone *
  
  

This field is required.

• Resume *. We accept .pdf, .doc, and .docx formats.
  
  

The file must be of type doc, pdf, docx and not exceed 2MB.

• these questions are a must
  
  

By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. *

This field is required.

Thank you for applying!

Good luck! #J-18808-Ljbffr

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as RESERVATION AGENTand build your career with us.

Job Description

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue. Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.

Qualifications

• Previous customer related experience an asset
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Computer literate in Microsoft Window applications required
• Previous Opera experience an asset
• High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset

1. First name *

2. Last name *

3. Email *

4. Phone *

5. Resume *. We accept .pdf, .doc, and .docx formats.

* these questions are a must

By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . *

#J-18808-Ljbffr

Company Description

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as RESERVATION AGENT and build your career with us.

Job Description

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Qualifications

Previous customer related experience an asset Must possess outstanding guest services skills and sophisticated verbal communication skills Computer literate in Microsoft Window applications required Previous Opera experience an asset High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset First name *

This field is required.

Last name *

This field is required.

Email *

Your email address is required.

Phone *

This field is required.

Resume *. We accept .pdf, .doc, and .docx formats.

The file must be of type doc, pdf, docx and not exceed 2MB.

these questions are a must

By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. *

This field is required.

Thank you for applying!

Good luck! #J-18808-Ljbffr

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as RESERVATION AGENTand build your career with us. Job Description

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Qualifications

Previous customer related experience an asset Must possess outstanding guest services skills and sophisticated verbal communication skills Computer literate in Microsoft Window applications required Previous Opera experience an asset High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset 1. First name * 2. Last name * 3. Email * 4. Phone * 5. Resume *. We accept .pdf, .doc, and .docx formats. * these questions are a must By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . *

#J-18808-Ljbffr

Company Description

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as RESERVATION AGENT and build your career with us.

Job Description

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Qualifications

Previous customer related experience an asset Must possess outstanding guest services skills and sophisticated verbal communication skills Computer literate in Microsoft Window applications required Previous Opera experience an asset High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset

#J-18808-Ljbffr

**TASKS, DUTIES AND RESPONSIBILITIES**

MAXIMISES HOTEL REVENUE AND GUEST SATISFACTION

Greets guests over the phone in a friendly, courteous manner
- Records reservation information accurately; identifies and records group and

transient business codes
- Informs other departments of VIP arrivals
- Identifies commissionable reservations and secures required information
- Records and processes deposit information
- Identifies and records special billing instructions; approves credit after consultation with the Revenue Manager
- Files all reservations in a systematic order for easy referral
- Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms
- Records requests for special accommodations and suites
- Advises and assists Front Office Manager to notify Radisson Worldwide Reservations Centre of rates and availability status
- Assists with the preparation of the four day forecast and VIP list
- Achieves maximum occupancy and average rate by utilizing yield management
- Uses up-selling techniques
- Handles all special requests appropriately
- Pre-blocks all special requests or VIP accommodations accurately
- Keeps Front Office Manager informed of new group bookings
- Utilizes guest history files for personalized service at the hotel
- Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests
- Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner
- Acknowledges assigned reservation faxes and messages
- Practices ‘Yes I Can’ attitude

**REQUIREMENTS**
- Minimum 3/ 4 years in the same position in a 4/5 star hotel.
- Having a good knowledge in the opera pms system.
- Natural attitude towards providing excellent quality service.
- Good command of English Language and Arabic.
- Age - 25 to 30 Years
- Able to work under pressure in a fast paced, dynamic and challenging work environment.

**Salary QAR. 2100/ - + Accommodation + Meals + Transportation**

INDHOTEL

Wyndham Hotels and Resorts is now seeking a Reservation Agent (Arabic Speaker) to join our team at Wyndham Grand Doha West Bay Beach in Doha, Qatar.

**Job Summary**:
This position is responsible for serving as a liaison between the hotel and various contracted parties (i.e., airlines, wholesalers, etc.) in order to coordinate the hotel’s large
- and small-group reservation and booking process

**Physical Requirements**:

- Must be able to sit or stand for extended periods, often for a minimum of 2 hours at a time.
- Must be able to maneuver through all areas of the front office.
- Must be able to lift up to 20 pounds and carry up to 10 pounds.
- Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.
- Must have the manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine, and photocopier.
- Must be able to adjust to changing priorities, and simultaneously complete multiple assignments despite interruptions.

**General Requirements**:

- Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel.
- Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
- Must display very good organization and time management skills.
- Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
- Must have sound judgment and analytical skills and be able to work with little supervision.
- Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
- Must be able to work with sensitive and confidential material.
- Must be able to read, write, speak, and understand English.
- Must be able to obtain valid, current, and non-probationary driver’s license if required to operate hotel shuttle/van.
- Obtain any locally required certifications.

**Fundamental Requirements**:
**Work Objectives**:

- Enter and modify reservations and/or booking schedules as needed for various airlines, wholesalers, and other area destination attraction clients.
- Coordinate and respond to reservation inquiries to ensure applicable group reservations are classified in the proper market segment for the proper event.
- Monitor reservation needs from existing client contracts/agreements by blocking out future dates to ensure commitment to previous agreements, entering actual reservations, releasing or increasing unused or increased blocks, and adjusting allotments through various reservation channels (NetRes, SecureRes, Passkey, etc.) according to reservation demand.
- Perform Front Desk Sales Representative (FDSR) duties as needed. Duties include but are not limited to:

- Process guest registrations, including the computation and collection of payment.
- Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
- Maintain room status inventory.
- Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
- Send and receive telephone calls and facsimiles; sort incoming mail and messages.

**Guest Satisfaction**:

- Respond to guest needs, special requests, and complaints as needed.
- Follow up with client groups to ensure their overall satisfaction with Company product and services.
- Smile, acknowledge, and greet guests at front desk and other public areas.

**Teamwork**:

- Be available to work a flexible schedule.

***:
**Safety and Security**:

- Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom, and Blood Borne Pathogen regulations and other applicable state and local regulations.
- Report and store lost-and-found items in accordance with hotel procedures.

**Education & Experience**:
**MINIMUM EDUCATION**:

- High school diploma or equivalent.

**MINIMUM EXPERIENCE**:

- Previous experience in the service industry is preferred but not required.

**COMPANY OVERVIEW**:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As a Reservation Sales Agent, you will handle all Room and F&B Reservations inquiries pertaining to rates, packages, promotions and offers through the telephone, fax, and internet in a timely manner. You will provide courteous and efficient service in bookings for rooms and food & beverage outlets and secure business at all times. Additionally, you will provide fast, professional and friendly service to guests and customers by handling reservations, group bookings and contracts. You will also respond to any related requests and queries in a timely manner and meet and greet guests when necessary and allocate tickets for special events.

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

- Similar experience in a luxury hotel and/or resort
- Experience with Opera is preferred
- Strong organizational skills
- Strong English communication skills, additional language is an advantage
- Ability to work in a fast-paced environment
- Ability to multitask

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

We are hiring Senior Reservation & Ticketing Agents for a leading client in Qatar for a 3 month contract:
As Senior Ticketing Agent with Doha Sales, your core responsibilities include creating reservations, quoting fares and issuing of tickets. You will serve customers professionally through telephone or in person to achieve customer satisfaction and generate revenue. In addition, you will liaise with all airline personnel to ensure maximum support to passengers and immediate attention to queries relating to clearance and dispute of ADM’s, special handling requests and other issues.

**Qualifications**:

- Tertiary, Trade or Vocational qualification
- At least 3 years having worked in a Customer service role in an Airline, Travel, Hospitality or Hotel
- Experience working in the Gulf market and the ability to communicate in written and spoken English
- Arabic language is an advantage
- Good computer and mathematical skills
- Fair knowledge of world Geography and relationship building ability
- You must also have knowledge of IATA BSP ticketing and have attended Airline Basic Tariff course/s.

**Job Type**: Contract
Contract length: 3 months