100 Senior Reservations Agent jobs in Qatar

Hotel reservations agents have a wide range of responsibilities, which can include :

• Ensuring guests’ satisfaction by responding to any concerns they may have during their stay
• Processing new reservations, including collecting

• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
  
  

Job Description

Key Responsibilities :

• Provides friendly, smooth, prompt, and courteous service to all guests and reservations.
• Responsible for the sales and management of all group bookings of 8 rooms or more.
• Prepares group information sheets (group movements) and briefs all involved prior to the group's arrival.
• Makes reservations for customers based on their requirements and budget.
• Maximizes revenue by converting inquiries, recognizing business prospects, and upselling opportunities.
• Possesses thorough knowledge of the hotel and its offerings, confidently using feature and benefit sales techniques.
• Responds to guest inquiries engagingly, using Accor Hotel standards to convert inquiries into bookings through efficient and intuitive service.
• Updates reservations to ensure a flawless arrival and departure experience.
• Understands targets, forecasts, and figures, and how your role contributes to the hotel's success.
• Assists in making room reservations, maximizing room revenue, and updating reservation details on all systems as per operating procedures.
• Builds relationships with guests and colleagues.
• Processes payments and sends confirmation details to customers.
• Handles guest complaints and inquiries professionally, informing the Group Services Manager of guest feedback.
• Supports customers in amending or canceling reservations.
• Ensures courteous handling of all incoming calls and efficient resolution of guest inquiries regarding hotel services and operations.
• Maintains clear communication with other departments for special requests or reservation-related matters.
• Participates in scheduled training and departmental meetings to improve standards.
• Monitors office order and cleanliness, participating in departmental meetings.

Qualifications

Qualities & Capabilities :

• Experience with Opera Cloud or related systems.
• Previous experience in reception, reservation, or duty manager roles preferred.
• Passion for hospitality and enthusiasm for your work.
• Ability to build genuine relationships with guests and colleagues, going the extra mile to make guests feel special.
• Adaptability and willingness to handle various tasks.
• Attention to detail and commitment to accuracy.
• Continuous improvement mindset for guest and colleague experiences.
• Enthusiasm and positive personality to build trustful relationships.
• Organizational and time management skills.
• Excellent verbal and written communication skills.
• Passion for delivering exceptional guest service.
• Ability to work under pressure, juggle tasks, and prioritize effectively.

• Provides a friendly, smooth, prompt and courteous service to all guests and reservations.
• Responsible for the sales and management of all group bookings of 8 rooms or more
• Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Maximising revenue by converting enquiries, recognizing business prospects and opportunities to upsell.
• Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently
• Responding to all guest enquiries in an engaging manner whilst using Accor Hotel standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
• Updating reservations ensuring a flawless arrival and departure experience.
• Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel.
• Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation details are updated on all computers within required operating procedures.
• Building relationships with both our guests and your fellow colleagues
• Processing payments and sending confirmation details to customers.
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Group Services Manager is informed of any guest feedback.
• Providing support to customers who may need to amend or cancel a reservation.
• Ensure all incoming calls are dealt with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
• Ensures a clear line of communication with other departments for special requests or other reservation-related matters.
• Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
• Monitors the order and cleanliness in the office area & participates in regular departmental meetings.
  
  

• Experience working with Opera Cloud or a related system
• Previous experience in a reception, reservation or duty manager role would be preferred
• Your passion for hospitality, and your enthusiasm for what you do are clear for all to see.
• You are gifted in building authentic relationships with our guests and colleagues, tuning into what they need and always going the extra mile to make them feel special. Nothing is too much trouble.
• You are adaptable, and enjoy doing a variety of different things. You would never say ‘it’s not my job!’
• You have tremendous attention to detail and are committed to doing everything you can to get it right first time for our guests and colleagues
• You are constantly thinking about how we can improve the way we do things and create and even better guest and colleague experience
• You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
• You have proven organisational and time management skills
• You have excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels
• You have a passion for delivering exceptional guest service
• You work well under pressure, juggling tasks and prioritising brilliantly, so that you consistently deliver to a high standard
• First name *
  
  

• Last name *
  
  

• Email *
  
  

• Phone *
  
  

• Resume *. We accept .pdf, .doc, and .docx formats.
  
  

• these questions are a must
  
  

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Key Responsibilities:

• Provides a friendly, smooth, prompt and courteous service to all guests and reservations.
• Responsible for the sales and management of all group bookings of 8 rooms or more
• Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Maximising revenue by converting enquiries, recognizing business prospects and opportunities to upsell.
• Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently
• Responding to all guest enquiries in an engaging manner whilst using Accor Hotel standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
• Updating reservations ensuring a flawless arrival and departure experience.
• Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel.
• Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation details are updated on all computers within required operating procedures.
• Building relationships with both our guests and your fellow colleagues
• Processing payments and sending confirmation details to customers.
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Group Services Manager is informed of any guest feedback.
• Providing support to customers who may need to amend or cancel a reservation.
• Ensure all incoming calls are dealt with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
• Ensures a clear line of communication with other departments for special requests or other reservation-related matters.
• Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
• Monitors the order and cleanliness in the office area & participates in regular departmental meetings.

Qualities & Capabilities:

• Experience working with Opera Cloud or a related system
• Previous experience in a reception, reservation or duty manager role would be preferred
• Your passion for hospitality, and your enthusiasm for what you do are clear for all to see.
• You are gifted in building authentic relationships with our guests and colleagues, tuning into what they need and always going the extra mile to make them feel special. Nothing is too much trouble.
• You are adaptable, and enjoy doing a variety of different things. You would never say ‘it’s not my job!’
• You have tremendous attention to detail and are committed to doing everything you can to get it right first time for our guests and colleagues
• You are constantly thinking about how we can improve the way we do things and create and even better guest and colleague experience
• You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
• You have proven organisational and time management skills
• You have excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels
• You have a passion for delivering exceptional guest service
• You work well under pressure, juggling tasks and prioritising brilliantly, so that you consistently deliver to a high standard

2. Last name *

3. Email *

4. Phone *

5. Resume *. We accept .pdf, .doc, and .docx formats.

* these questions are a must

By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . *

Are you passionate about creating seamless guest experiences? Join our team as a Reservations Agent and be the voice behind every smooth arrival and memorable stay!

Open the door to a great stay and endless possibilities at Staybridge Suites Doha Lusail . Strategically located just 10 minutes from downtown Doha, a 30-minute drive from Hamad International Airport, Staybridge Suites Doha Lusail offers modern serviced apartments for guests looking for a home away from home in Qatar. Stylishly designed and furnished with thoughtful amenities for short or extended stays, each serviced apartment is fitted with separate bedrooms, a living area, a full kitchen, a laundry machine and a workspace for the perfect blend of work, relax, and play. A collection of one, two- and three-bedroom apartments are available for single professionals or families looking to stay in the rapidly developing business district of Lusail. Maintain your workout regimen in the fully equipped Fitness Centre, or take a dip in the swimming pool. Grab your essentials at The Pantry, a 24-hour convenience store. Shop unique items from local and international brands all in one space at My Space Café & Concept Store. Complimentary Wi-Fi internet access is available for guests to work and stay connected. Discover what Doha has to offer with famous attractions such as the historic Lusail Stadium, Souq Waqif, Katara Cultural Village, Corniche, The Pearl, Westbay, Lagoona Mall and Place Vendome Mall with just a 10–15-minute drive away.

A little taste of your day-to-day

Every day is different,but you’ll mostly be:

• Handle reservation inquiries via phone, email, and online platforms
• Ensure accurate entry of booking details and maintain updated records
• Accurately record customer information and charge credit cards upon successful reservations
• Resolve reservation-related issues with professionalism and care
• Maximize rooms revenue through the conversion of telephone calls into sales
• Be fluent in all hotel products and services
• Have a thorough knowledge of the operation of Opera Reservations System with a main focus on inputting, retrieving, and revising room reservations.

What we need from you

• 1 to 2 years of progressive work-related experience in the same role
• Strong communication skills in English
• Familiarity with PMS systems (Opera)
• Customer-focused attitude with excellent attention to detail
• Ability to work both independently and within a team environment.
• Have strong capabilities in handling technicality of revenue-generating mediums

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.

Key Job Responsibilities:

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.

Key Job Responsibilities:

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and

Our Habitas is a global home for a global community of like-minded people seeking connection, inspiration and a better future together. Their experience is powered by music, wellness, art, adventure, food, learning and giving back. Through these pillars, they craft magical worlds of wonder in which strangers become friends and friends become family. This is what Our Habitas call luxury for the soul. Some experiences at Our Habitas have been so impactful that they have made them ritualistic, existing at each of their homes around the world in their own unique way. From the Welcome Ceremony to Family Dinner through to Storytelling and Sunday Sunset Sessions, Our Habitas seek to provide a new kind of hospitality where they bridge the gap between old-world luxury and experiential-first travel.

Reservations Agent

Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Your Job Duties Include:

• Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail.
• Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments.
• Accurately record all required reservation information in the Central Reservations System and/or the Opera Property Management System (PMS).
• Drive the hotel’s upsell program by consistently offering best suitable room types according to guest needs and maximizing hotel revenue and earn incentive in accordance with company’s standards
• Other duties as assigned

Your Skills & Qualifications:

• Minimum 1 year Front Office, Reservations or Sales experience required.
• Must possess professional telephone etiquette and have an excellent command of the English language (Arabic is Plus).
• Must be flexible with shift start/end times and available to work both weekdays and weekends, depending on operational needs.
• Property Manager (Opera), and Microsoft Office applications experience an asset

2. Last name *

3. Email *

4. Phone *

5. Resume *. We accept .pdf, .doc, and .docx formats.

* these questions are a must

By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . *