53 Hotel Butler jobs in Doha
Butler, QAtar
Doha, Doha
Antonia Saunders Recruitment
Posted 13 days ago
Job Viewed
Job Description
**Butler, Qatar**
UHNW private household requires experienced butler to join their established team.
Duties to include:
- F&B - serving at the table as well as serving refreshments
- Organising social and family events
- Caring for silver, china, antiques etc
- Maintenance of the property
- Training new staff members
- Engaging and overseeing external contractors, service providers and suppliers
- Creating and updating household manuals and policy documents
- Monitoring and maintaining security and communication systems
- General household staff management, ensuring the household runs in an efficient and harmonious manner.
Accommodation provided.
15,000 QR per month (c. £38,700 GBP per annum)
Job ref 593775
**Salary**: QAR15,000.00 per month
**Experience**:
- Butler in UHNW private household: 2 years (required)
UHNW private household requires experienced butler to join their established team.
Duties to include:
- F&B - serving at the table as well as serving refreshments
- Organising social and family events
- Caring for silver, china, antiques etc
- Maintenance of the property
- Training new staff members
- Engaging and overseeing external contractors, service providers and suppliers
- Creating and updating household manuals and policy documents
- Monitoring and maintaining security and communication systems
- General household staff management, ensuring the household runs in an efficient and harmonious manner.
Accommodation provided.
15,000 QR per month (c. £38,700 GBP per annum)
Job ref 593775
**Salary**: QAR15,000.00 per month
**Experience**:
- Butler in UHNW private household: 2 years (required)
This advertiser has chosen not to accept applicants from your region.
0
Guest Service Agent
Doha, Doha
Centro Hotels by Rotana
Posted 5 days ago
Job Viewed
Job Description
Job Description
We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers. As a Guest Service Agent, you will be responsible for providing professional, customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities will include: Offering consistently professional, friendly, warm, and engaging service. Giving a warm welcome and checking in guests according to established SOPs. Checking out departing guests in accordance with established standards. Selling rooms to walk-in guests and handling all proactive and daily facilities issues. Managing cash inventory, cashing cheques, and bills of exchange in foreign currencies for hotel guests, following the credit policy. Collaborating with colleagues from all departments, especially Housekeeping, Finance, and Reservations. Ensuring the Guest Service Desk is always manned, operational, and stocked to serve guests effectively. Maintaining guest privacy by ensuring confidentiality of guest details. Demonstrating comprehensive knowledge of hotel policies, procedures, service standards, and hotel facilities. Skills, Education, Qualifications & Experiences
The ideal candidate should have a degree in hospitality and previous experience in the Front Office Department of a hotel. Excellent written and verbal English communication skills are essential, along with knowledge of an additional language. Strong interpersonal and problem-solving abilities are required. Computer literacy is necessary, and experience with Opera software is an advantage. Knowledge & Competencies
The successful candidate will be customer-driven, proactive, outgoing, charismatic, and approachable. Ability to work well under pressure in a fast-paced environment is crucial. You should be a great team player, comfortable working with a multicultural team and diverse guests. Additional competencies include: Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Adaptability Teamwork
#J-18808-Ljbffr
We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers. As a Guest Service Agent, you will be responsible for providing professional, customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities will include: Offering consistently professional, friendly, warm, and engaging service. Giving a warm welcome and checking in guests according to established SOPs. Checking out departing guests in accordance with established standards. Selling rooms to walk-in guests and handling all proactive and daily facilities issues. Managing cash inventory, cashing cheques, and bills of exchange in foreign currencies for hotel guests, following the credit policy. Collaborating with colleagues from all departments, especially Housekeeping, Finance, and Reservations. Ensuring the Guest Service Desk is always manned, operational, and stocked to serve guests effectively. Maintaining guest privacy by ensuring confidentiality of guest details. Demonstrating comprehensive knowledge of hotel policies, procedures, service standards, and hotel facilities. Skills, Education, Qualifications & Experiences
The ideal candidate should have a degree in hospitality and previous experience in the Front Office Department of a hotel. Excellent written and verbal English communication skills are essential, along with knowledge of an additional language. Strong interpersonal and problem-solving abilities are required. Computer literacy is necessary, and experience with Opera software is an advantage. Knowledge & Competencies
The successful candidate will be customer-driven, proactive, outgoing, charismatic, and approachable. Ability to work well under pressure in a fast-paced environment is crucial. You should be a great team player, comfortable working with a multicultural team and diverse guests. Additional competencies include: Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Adaptability Teamwork
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Guest Service Supervisor
Doha, Doha
MONDRIAN
Posted 9 days ago
Job Viewed
Job Description
Under the guidance of the Front Office Manager / Director of Front Office or any other authorized by the management, and within the limits of Mondrian Doha Policies and Procedures, to provide an efficient and courteous telecommunications service at all times in all aspects of the department. To ensure all calls are answered within three rings, promptly and politely with a professional attitude whilst recognizing that customer satisfaction is of paramount importance. To ensure the entire PBX/Guest Service team delivers the expected service levels.
How your day looks like?
In addition to all the points listed below linked to the PBX/Guest Service Operator position, the Guest Service Supervisor is expected to take ownership and be accountable for the day-to-day PBX operation. The Supervisor should have broad knowledge of all Guest Service related tasks and guide the team on each shift.
The Guest Service Supervisor needs to ensure that the team is up to date with all operational aspects of the hotel, relevant information, and procedural changes. The guest service team is often the first contact for guests, hence professionalism and knowledge are essential at all times.
Conduct additional training sessions with the team when applicable.
Hold meetings with FOM to assess team and individual performance and needs.
Assist the FOM and AFOM with guest complaint investigations (using opera reports, CCTV footage, and event logs).
Place outside calls and answer the switchboard according to departmental standards.
Make wake-up calls in line with guest requests and inform Security if a guest does not answer.
Provide inland and international calls for guests as required, and handle billing accordingly.
Be fully familiar with all aspects of bleep procedures, including emergency testing.
Activate internal and external pagers as per procedure.
Input and update guest messages within TMS.
Use guest names wherever possible and ensure your own name is used in communications.
Correctly take and place room service orders, repeating the order back to the guest as per procedure.
Familiarize yourself with guest needs to ensure efficient and friendly service.
Create and maintain respectful rapport with regular guests.
Perform telephone cleaning duties as required.
Ensure all equipment, including telephones, mobile phones, and bleeps, are maintained and in good repair.
Report any out-of-order house phones, fire, emergency, and lift phones.
Contact your supervisor if specific difficulties arise.
Review daily instructions and observe changes regarding bleeps, staff, and guests, recording key personnel as needed.
Undertake and complete any special projects or tasks assigned by your department head or Hotel Management.
Continuously improve your job knowledge.
Ensure guest satisfaction by attending to requests and inquiries courteously and efficiently, and by adapting to necessary work schedule changes to maintain service quality.
Be aware of current marketing promotions.
#J-18808-Ljbffr
How your day looks like?
In addition to all the points listed below linked to the PBX/Guest Service Operator position, the Guest Service Supervisor is expected to take ownership and be accountable for the day-to-day PBX operation. The Supervisor should have broad knowledge of all Guest Service related tasks and guide the team on each shift.
The Guest Service Supervisor needs to ensure that the team is up to date with all operational aspects of the hotel, relevant information, and procedural changes. The guest service team is often the first contact for guests, hence professionalism and knowledge are essential at all times.
Conduct additional training sessions with the team when applicable.
Hold meetings with FOM to assess team and individual performance and needs.
Assist the FOM and AFOM with guest complaint investigations (using opera reports, CCTV footage, and event logs).
Place outside calls and answer the switchboard according to departmental standards.
Make wake-up calls in line with guest requests and inform Security if a guest does not answer.
Provide inland and international calls for guests as required, and handle billing accordingly.
Be fully familiar with all aspects of bleep procedures, including emergency testing.
Activate internal and external pagers as per procedure.
Input and update guest messages within TMS.
Use guest names wherever possible and ensure your own name is used in communications.
Correctly take and place room service orders, repeating the order back to the guest as per procedure.
Familiarize yourself with guest needs to ensure efficient and friendly service.
Create and maintain respectful rapport with regular guests.
Perform telephone cleaning duties as required.
Ensure all equipment, including telephones, mobile phones, and bleeps, are maintained and in good repair.
Report any out-of-order house phones, fire, emergency, and lift phones.
Contact your supervisor if specific difficulties arise.
Review daily instructions and observe changes regarding bleeps, staff, and guests, recording key personnel as needed.
Undertake and complete any special projects or tasks assigned by your department head or Hotel Management.
Continuously improve your job knowledge.
Ensure guest satisfaction by attending to requests and inquiries courteously and efficiently, and by adapting to necessary work schedule changes to maintain service quality.
Be aware of current marketing promotions.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Guest Service Agent
Doha, Doha
Pullman Hotels & Resorts
Posted 10 days ago
Job Viewed
Job Description
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
What you will be doing:
Greet and assist guests, visitors, and staff in a friendly and professional manner Answer and direct incoming calls promptly and accurately using a multi-line phone system Provide information about services, promotions, rates, schedules, and facility policies Conduct outbound calls to prospective and existing clients to promote products, services, or special offers Manage guest appointments and inquiries. Log and relay messages accurately to the appropriate departments or individuals Coordinate with internal teams to ensure timely responses and service delivery Handle basic administrative tasks such as data entry, filing, and record-keeping
Qualifications
Your experience and skills include:
Minimum 1 year experience in a similar position in the communication or hospitality industry Exceptional communication skills in English; additional languages are beneficial Strong interpersonal and problem-solving skills with ability to remain calm under pressure Basic computer skills, including familiarity with Opera System Customer-oriented with a positive attitude and team player mentality
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #J-18808-Ljbffr
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
What you will be doing:
Greet and assist guests, visitors, and staff in a friendly and professional manner Answer and direct incoming calls promptly and accurately using a multi-line phone system Provide information about services, promotions, rates, schedules, and facility policies Conduct outbound calls to prospective and existing clients to promote products, services, or special offers Manage guest appointments and inquiries. Log and relay messages accurately to the appropriate departments or individuals Coordinate with internal teams to ensure timely responses and service delivery Handle basic administrative tasks such as data entry, filing, and record-keeping
Qualifications
Your experience and skills include:
Minimum 1 year experience in a similar position in the communication or hospitality industry Exceptional communication skills in English; additional languages are beneficial Strong interpersonal and problem-solving skills with ability to remain calm under pressure Basic computer skills, including familiarity with Opera System Customer-oriented with a positive attitude and team player mentality
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Guest Service Agent
Doha, Doha
Hilton Hotels
Posted 12 days ago
Job Viewed
Job Description
Bachelor of Hotel Management(Hotel Management) Nationality Any Nationality Vacancy 1 Vacancy Job Description A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing?
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary Desired Candidate Profile What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Calm, efficient, and organized with great attention to detail Ability to multi-task while maintaining a positive attitude when working with a Guest Professional manner with an emphasis on hospitality and guest service Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in cash handling Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Guest Service Agent Jobs also searched #J-18808-Ljbffr
What will I be doing?
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary Desired Candidate Profile What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Calm, efficient, and organized with great attention to detail Ability to multi-task while maintaining a positive attitude when working with a Guest Professional manner with an emphasis on hospitality and guest service Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in cash handling Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Guest Service Agent Jobs also searched #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Guest Service Agent
Doha, Doha
Anantara Hotels & Resorts
Posted 17 days ago
Job Viewed
Job Description
Company Description
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
Job Description
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.
You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
Qualifications
A strong focus on customer service Prior experience in hotel front office operations is preferred Excellent communication skills; fluency in English is required Be able to work shifts, weekends and public holidays Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
#J-18808-Ljbffr
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
Job Description
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.
You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
Qualifications
A strong focus on customer service Prior experience in hotel front office operations is preferred Excellent communication skills; fluency in English is required Be able to work shifts, weekends and public holidays Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
5
Guest Service Agent
Doha, Doha
Minor International
Posted 17 days ago
Job Viewed
Job Description
Company Description Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. Job Description The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. Qualifications • A strong focus on customer service • Prior experience in hotel front office operations is preferred • Excellent communication skills; fluency in English is required • Be able to work shifts, weekends and public holidays • Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
#J-18808-Ljbffr
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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6
Guest Service Agent
Doha, Doha
Accor Hotels
Posted 21 days ago
Job Viewed
Job Description
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description What you will be doing: Greet and assist guests, visitors, and staff in a friendly and professional manner Answer and direct incoming calls promptly and accurately using a multi-line phone system Provide information about services, promotions, rates, schedules, and facility policies Conduct outbound calls to prospective and existing clients to promote products, services, or special offers Manage guest appointmentsand inquiries. Log and relay messages accurately to the appropriate departments or individuals Coordinate with internal teams to ensure timely responses and service delivery Handle basic administrative tasks such as data entry, filing, and record-keeping
Qualifications Your experience and skills include: Minimum 1 year experience in a similar position in the communication or hospitality industry Exceptional communication skills in English; additional languages are beneficial Strong interpersonal and problem-solving skills with ability to remain calm under pressure Basic computer skills, including familiarity with Opera System Customer-oriented with a positive attitude and team player mentality
Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
#J-18808-Ljbffr
Job Description What you will be doing: Greet and assist guests, visitors, and staff in a friendly and professional manner Answer and direct incoming calls promptly and accurately using a multi-line phone system Provide information about services, promotions, rates, schedules, and facility policies Conduct outbound calls to prospective and existing clients to promote products, services, or special offers Manage guest appointmentsand inquiries. Log and relay messages accurately to the appropriate departments or individuals Coordinate with internal teams to ensure timely responses and service delivery Handle basic administrative tasks such as data entry, filing, and record-keeping
Qualifications Your experience and skills include: Minimum 1 year experience in a similar position in the communication or hospitality industry Exceptional communication skills in English; additional languages are beneficial Strong interpersonal and problem-solving skills with ability to remain calm under pressure Basic computer skills, including familiarity with Opera System Customer-oriented with a positive attitude and team player mentality
Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Guest Service Supervisor
Doha, Doha
Hyde Johannesburg Rosebank
Posted 25 days ago
Job Viewed
Job Description
Company Description
From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
Job Description
What do we expect from you?
Under the guidance of the Front Office Manager / Director of Front Office or any other authorized by the management, and within the limits of Mondrian Doha Policies and Procedures, to provide an efficient and courteous telecommunications service at all times in all aspects of the department. To ensure all calls are answered within three rings, promptly and politely with a professional attitude whilst recognizing that customer satisfaction is of paramount importance. To ensure the entire PBX/Guest Service team delivers the expected service levels.
How your day looks like?
In addition to all the points listed below linked to the PBX/Guest Service Operator position, the Guest Service Supervisor is expected to take ownership and be accountable for the day to day PBX operation. The Supervisors is expected to have a broad knowledge of all Guest Service related tasks and guide the team on each shift. The Guest Service Supervisor needs to ensure that the team is up to date with all operational aspects of the hotel, relevant information, changes of procedures. The Guest Service team is often the first contact for a guest with our hotel, therefore solid knowledge and professionalism needs to show at all times. Additional trainings to be carried out with the team when applicable. Meetings with FOM to assess team and personal performance and needs. Assisting the FOM and AFOM with guest complaint investigations (opera reports, CCTV footage, order of events etc). Place outside calls and answer the switchboard in accordance with agreed departmental standards. Telephone guests in accordance with their wake-up call requests in line with prescribed standards, and to inform Security if the guest does not answer the call. Provide inland and international calls for guests as required, and to administer and charge these as per procedure. Fully conversant with all aspects of the bleep procedures (including emergency testing). Activate internal and outside pagers according to procedure. Input and keep updated guest messages within TMS. Ensure that guest names are used wherever possible. Ensure use of your own name wherever possible. Correctly take and place room service orders, ensuring that the order is repeated back to the guest as per the procedure. Familiarize yourself with the guest’s needs and requirements in order to ensure an efficient and friendly service. Create and maintain a personal and respectful rapport with regular guests. Carry out telephone cleaning duties as required. Ensure all equipment, especially telephones, mobile phones, bleeps, etc are maintained and kept in good repair. Assist with the reporting of all house phones, fire, emergency and lift phones when out of order. Contact your supervisor when specific difficulties arise. Read the daily instructions board every morning/afternoon/evening, and to observe changes re: bleeps, staff, guests, etc., and to enter the names of key personnel for reference purposes. Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management. Continuously endeavor to improve the knowledge of the job. Ensure guest satisfaction by performing such duties as attending to guest requests and enquiries courteously and efficiently, and accepting changes or additions in work hours which are necessary for the maintenance of uninterrupted service to hotel guests and visitors. Be aware of short and long-term marketing promotions.
#J-18808-Ljbffr
From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
Job Description
What do we expect from you?
Under the guidance of the Front Office Manager / Director of Front Office or any other authorized by the management, and within the limits of Mondrian Doha Policies and Procedures, to provide an efficient and courteous telecommunications service at all times in all aspects of the department. To ensure all calls are answered within three rings, promptly and politely with a professional attitude whilst recognizing that customer satisfaction is of paramount importance. To ensure the entire PBX/Guest Service team delivers the expected service levels.
How your day looks like?
In addition to all the points listed below linked to the PBX/Guest Service Operator position, the Guest Service Supervisor is expected to take ownership and be accountable for the day to day PBX operation. The Supervisors is expected to have a broad knowledge of all Guest Service related tasks and guide the team on each shift. The Guest Service Supervisor needs to ensure that the team is up to date with all operational aspects of the hotel, relevant information, changes of procedures. The Guest Service team is often the first contact for a guest with our hotel, therefore solid knowledge and professionalism needs to show at all times. Additional trainings to be carried out with the team when applicable. Meetings with FOM to assess team and personal performance and needs. Assisting the FOM and AFOM with guest complaint investigations (opera reports, CCTV footage, order of events etc). Place outside calls and answer the switchboard in accordance with agreed departmental standards. Telephone guests in accordance with their wake-up call requests in line with prescribed standards, and to inform Security if the guest does not answer the call. Provide inland and international calls for guests as required, and to administer and charge these as per procedure. Fully conversant with all aspects of the bleep procedures (including emergency testing). Activate internal and outside pagers according to procedure. Input and keep updated guest messages within TMS. Ensure that guest names are used wherever possible. Ensure use of your own name wherever possible. Correctly take and place room service orders, ensuring that the order is repeated back to the guest as per the procedure. Familiarize yourself with the guest’s needs and requirements in order to ensure an efficient and friendly service. Create and maintain a personal and respectful rapport with regular guests. Carry out telephone cleaning duties as required. Ensure all equipment, especially telephones, mobile phones, bleeps, etc are maintained and kept in good repair. Assist with the reporting of all house phones, fire, emergency and lift phones when out of order. Contact your supervisor when specific difficulties arise. Read the daily instructions board every morning/afternoon/evening, and to observe changes re: bleeps, staff, guests, etc., and to enter the names of key personnel for reference purposes. Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management. Continuously endeavor to improve the knowledge of the job. Ensure guest satisfaction by performing such duties as attending to guest requests and enquiries courteously and efficiently, and accepting changes or additions in work hours which are necessary for the maintenance of uninterrupted service to hotel guests and visitors. Be aware of short and long-term marketing promotions.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
Guest Service Supervisor
Doha, Doha
Mondrian Seoul Itaewon
Posted 25 days ago
Job Viewed
Job Description
Company Description
From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
Job Description What do we expect from you?
Under the guidance of the Front Office Manager / Director of Front Office or any other authorized by the management, and within the limits of Mondrian Doha Policies and Procedures, to provide an efficient and courteous telecommunications service at all times in all aspects of the department. To ensure all calls are answered within three rings, promptly and politely with a professional attitude whilst recognizing that customer satisfaction is of paramount importance. To ensure the entire PBX/Guest Service team delivers the expected service levels.
How your day looks like? In addition to all the points listed below linked to the PBX/Guest Service Operator position, the Guest Service Supervisor is expected to take ownership and be accountable for the day to day PBX operation. The Supervisor is expected to have a broad knowledge of all Guest Service related tasks and guide the team on each shift. The Guest Service Supervisor needs to ensure that the team is up to date with all operational aspects of the hotel, relevant information, changes of procedures. The Guest Service team is often the first contact for a guest with our hotel, therefore solid knowledge and professionalism needs to show at all times. Additional trainings to be carried out with the team when applicable. Meetings with FOM to assess team and personal performance and needs. Assisting the FOM and AFOM with guest complaint investigations (opera reports, CCTV footage, order of events etc). Place outside calls and answer the switchboard in accordance with agreed departmental standards. Telephone guests in accordance with their wake-up call requests in line with prescribed standards, and to inform Security if the guest does not answer the call. Provide inland and international calls for guests as required, and to administer and charge these as per procedure. Fully conversant with all aspects of the bleep procedures (including emergency testing). Activate internal and outside pagers according to procedure. Input and keep updated guest messages within TMS. Ensure that guest names are used wherever possible. Ensure use of your own name wherever possible. Correctly take and place room service orders, ensuring that the order is repeated back to the guest as per the procedure. Familiarize yourself with the guest’s needs and requirements in order to ensure an efficient and friendly service. Create and maintain a personal and respectful rapport with regular guests. Carry out telephone cleaning duties as required. Ensure all equipment, especially telephones, mobile phones, bleeps, etc are maintained and kept in good repair. Assist with the reporting of all house phones, fire, emergency and lift phones when out of order. Contact your supervisor when specific difficulties arise. Read the daily instructions board every morning/afternoon/evening, and to observe changes re: bleeps, staff, guests, etc., and to enter the names of key personnel for reference purposes. Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management. Continuously endeavor to improve the knowledge of the job. Ensure guest satisfaction by performing such duties as attending to guest requests and enquiries courteously and efficiently, and accepting changes or additions in work hours which are necessary for the maintenance of uninterrupted service to hotel guests and visitors. Be aware of short and long-term marketing promotions.
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From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
Job Description What do we expect from you?
Under the guidance of the Front Office Manager / Director of Front Office or any other authorized by the management, and within the limits of Mondrian Doha Policies and Procedures, to provide an efficient and courteous telecommunications service at all times in all aspects of the department. To ensure all calls are answered within three rings, promptly and politely with a professional attitude whilst recognizing that customer satisfaction is of paramount importance. To ensure the entire PBX/Guest Service team delivers the expected service levels.
How your day looks like? In addition to all the points listed below linked to the PBX/Guest Service Operator position, the Guest Service Supervisor is expected to take ownership and be accountable for the day to day PBX operation. The Supervisor is expected to have a broad knowledge of all Guest Service related tasks and guide the team on each shift. The Guest Service Supervisor needs to ensure that the team is up to date with all operational aspects of the hotel, relevant information, changes of procedures. The Guest Service team is often the first contact for a guest with our hotel, therefore solid knowledge and professionalism needs to show at all times. Additional trainings to be carried out with the team when applicable. Meetings with FOM to assess team and personal performance and needs. Assisting the FOM and AFOM with guest complaint investigations (opera reports, CCTV footage, order of events etc). Place outside calls and answer the switchboard in accordance with agreed departmental standards. Telephone guests in accordance with their wake-up call requests in line with prescribed standards, and to inform Security if the guest does not answer the call. Provide inland and international calls for guests as required, and to administer and charge these as per procedure. Fully conversant with all aspects of the bleep procedures (including emergency testing). Activate internal and outside pagers according to procedure. Input and keep updated guest messages within TMS. Ensure that guest names are used wherever possible. Ensure use of your own name wherever possible. Correctly take and place room service orders, ensuring that the order is repeated back to the guest as per the procedure. Familiarize yourself with the guest’s needs and requirements in order to ensure an efficient and friendly service. Create and maintain a personal and respectful rapport with regular guests. Carry out telephone cleaning duties as required. Ensure all equipment, especially telephones, mobile phones, bleeps, etc are maintained and kept in good repair. Assist with the reporting of all house phones, fire, emergency and lift phones when out of order. Contact your supervisor when specific difficulties arise. Read the daily instructions board every morning/afternoon/evening, and to observe changes re: bleeps, staff, guests, etc., and to enter the names of key personnel for reference purposes. Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management. Continuously endeavor to improve the knowledge of the job. Ensure guest satisfaction by performing such duties as attending to guest requests and enquiries courteously and efficiently, and accepting changes or additions in work hours which are necessary for the maintenance of uninterrupted service to hotel guests and visitors. Be aware of short and long-term marketing promotions.
#J-18808-Ljbffr
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