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Software Support Engineer

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Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Support Engineer to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location:

This is a remote role, we have teams in all time zones.

The role entails

Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software Maintain a close working relationship with Canonical's Field, Support and product engineering teams Participate in upstream communities Develop bug fixes, backport patches, and work with upstream for inclusion Review code produced by other engineers Demonstrate good judgment in technical methods and techniques Prioritize work and manage your time effectively against those priorities Participate in team discussions to improve processes, tools, and documentation Maintain clear, technical and concise communications Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

What we are looking for in you

An exceptional academic track record Background in Computer Science, STEM or similar Experience with Linux and open source software Experience with at least one of Python, Go, C or C++ on Linux A drive to learn unfamiliar technology and deep-dive difficult issues Willingness to travel up to 4 times a year for internal events

Nice-to-have skills

You love technology and working with brilliant people You are curious, flexible, articulate, and accountable You value soft skills and are passionate, enterprising, thoughtful, and self-motivated You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x Get notified about new Software Support Engineer jobs in

Doha, Doha, Qatar . Rust Engineering Lead - Linux and Open Source

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Job Summary: We are seeking a skilled and motivated Software Service Engineer to join our teamin Doha, Qatarat our office and customer location. As a Tier 1 and Tier 2 support specialist, you will be responsible for providing exceptional customer support for utility software applications. You will communicate complex technical information to both non-technical and technical audiences, work autonomously and collaboratively in a team, and apply ITIL principles. The ideal candidate should have excellent verbal and written communication skills, experience with ticketing systems, and technical expertise to solve problems. Multilingual language skills, such as French and Arabic, are advantageous. A service-oriented mindset, understanding of customer needs, proactive attitude, and ability to handle sensitive information with attention to detail are also essential.You will collaborate with other global locations to ensure the smooth operation of these applications.

Technologies :

SQL quieries , DB , PostgreSQL , ORACLE DB

Red hat linux , linux , basic linux terminal commands , basic windows knowledge

Tickiting systems

Scripting and automation (Preferably python) ,automated testing ,

API ,REST API , SOAP

virtual devices , VDI , virtual machines , VMWare , virtual box

JSON and xml payloads

Tools and programming languages :

DBeaver or any other DB workbench , ITSM tickting tool , freshservice tickiting tool , python ,JAVA , KAFKA , RabbitMq

apache servers , web servers , load balancers

Skills and other:

Patches , patching , system checks , operating systems (linux and windows)

SLA

Word and excel skills

Debugging skills , analytical skills

Troubleshooting skills

Attention to details

Configuration , configuring srevers

Skills

Responsibilities:

• Validate and manage incoming customer inquiries within response SLAs.

• Investigate and resolve incidents and defects, aiming for first-time resolution.

• Perform first-line remediation activities, such as user creation and password reset.

• Drive tickets to resolution within agreed SLAs.

• Create and update problem records and knowledge management articles in English.

• Support customers in monitoring technical operations and performance.

• Collaborate with other support tiers to resolve trouble tickets within SLAs.

• Escalate and re-prioritize tickets based on customer requests or possible SLA violations.

• Resolve tickets with final resolution statements in English.

• Coordinate with other support desks or application management teams.

• Create standard responses in English.

• Act as the main interface between customers and internal organization.

• Administer application accounts, users, and security.

• Monitor application performance and optimize where possible.

• Diagnose and resolve application problems or escalate as needed.

• Update and patch applications, modules, and interfaces.

• Identify security issues and improve policies and measures.

• Perform application health checks and execute recovery procedures if needed.

• Record and maintain changes to application configurations.

• Ensure application availability and reliability as per customer SLAs.

• Handle incident, problem, configuration, and knowledge management processes.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field.

• Expert knowledge of utility software applications.

• Strong communication skills to convey technical information to diverse audiences.

• Ability to work autonomously and collaboratively in a team.

• Knowledge and experience of ITIL principles.

• Excellent verbal and written communication skills.

• Experience with ticketing systems like ServiceNow, Maximo, Remedy, etc.

• Multilingual language skills are advantageous, with native proficiency in English.

• Technical skills to provide solutions for technical inquiries.

• Service-oriented mindset to ensure exceptional customer experience.

• Understanding of customer needs and ability to support solutions accordingly.

• Proactive attitude in addressing customer requirements.

• Ability to handle sensitive and confidential information.

• Attention to detail, fast learner, and excellent communication skills.

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Job Summary: We are seeking a skilled and motivated Software Service Engineer to join our teamin Doha, Qatarat our office and customer location. As a Tier 1 and Tier 2 support specialist, you will be responsible for providing exceptional customer support for utility software applications. You will communicate complex technical information to both non-technical and technical audiences, work autonomously and collaboratively in a team, and apply ITIL principles. The ideal candidate should have excellent verbal and written communication skills, experience with ticketing systems, and technical expertise to solve problems. Multilingual language skills, such as French and Arabic, are advantageous. A service-oriented mindset, understanding of customer needs, proactive attitude, and ability to handle sensitive information with attention to detail are also essential.You will collaborate with other global locations to ensure the smooth operation of these applications. Technologies : SQL quieries , DB , PostgreSQL , ORACLE DB Red hat linux , linux , basic linux terminal commands , basic windows knowledge Tickiting systems Scripting and automation (Preferably python) ,automated testing , API ,REST API , SOAP virtual devices , VDI , virtual machines , VMWare , virtual box JSON and xml payloads Tools and programming languages : DBeaver or any other DB workbench , ITSM tickting tool , freshservice tickiting tool , python ,JAVA , KAFKA , RabbitMq apache servers , web servers , load balancers Skills and other: Patches , patching , system checks , operating systems (linux and windows) SLA Word and excel skills Debugging skills , analytical skills Troubleshooting skills Attention to details Configuration , configuring srevers Skills Responsibilities: • Validate and manage incoming customer inquiries within response SLAs. • Investigate and resolve incidents and defects, aiming for first-time resolution. • Perform first-line remediation activities, such as user creation and password reset. • Drive tickets to resolution within agreed SLAs. • Create and update problem records and knowledge management articles in English. • Support customers in monitoring technical operations and performance. • Collaborate with other support tiers to resolve trouble tickets within SLAs. • Escalate and re-prioritize tickets based on customer requests or possible SLA violations. • Resolve tickets with final resolution statements in English. • Coordinate with other support desks or application management teams. • Create standard responses in English. • Act as the main interface between customers and internal organization. • Administer application accounts, users, and security. • Monitor application performance and optimize where possible. • Diagnose and resolve application problems or escalate as needed. • Update and patch applications, modules, and interfaces. • Identify security issues and improve policies and measures. • Perform application health checks and execute recovery procedures if needed. • Record and maintain changes to application configurations. • Ensure application availability and reliability as per customer SLAs. • Handle incident, problem, configuration, and knowledge management processes. Qualifications: • Bachelor's degree in Computer Science, Engineering, or related field. • Expert knowledge of utility software applications. • Strong communication skills to convey technical information to diverse audiences. • Ability to work autonomously and collaboratively in a team. • Knowledge and experience of ITIL principles. • Excellent verbal and written communication skills. • Experience with ticketing systems like ServiceNow, Maximo, Remedy, etc. • Multilingual language skills are advantageous, with native proficiency in English. • Technical skills to provide solutions for technical inquiries. • Service-oriented mindset to ensure exceptional customer experience. • Understanding of customer needs and ability to support solutions accordingly. • Proactive attitude in addressing customer requirements. • Ability to handle sensitive and confidential information. • Attention to detail, fast learner, and excellent communication skills.

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Managing ticket workload across a number of customers, escalating issues where appropriate, and providing resolution to issues

Liaising with internal Customer Managers, Service Desk, Incident, and Problem Managers and Change Managers, whilst being involved in the management of major incidents and performance reporting

Communicating and escalating critical service failures through the Incident Management, Problem Management, and Senior Management teams

Ensuring reviews are fully documented and actions are raised and fulfilled

Being involved in changes to the service operation tools, processes, and working practices

Assisting in defining and meeting SLAs, OLAs, and maintenance, as well as updates of the service catalog

Assisting in building up the Services Support Knowledgebase and promoting more 1st
- line support resolution by the Global Service Desk

Undertaking continuous improvement in the operation

Coordinating with Product Development and Implementation teams to support product updates

Supporting updates to products and services in both test and live system environments, in compliance with defined procedures

Creating Microsoft SQL Server and Oracle Databases scripts to identify and correct data integrity issues in customer's data

Identifying opportunities that can improve the efficiency of the business and technical processes

Including all other duties as may arise from time to time and as may be assigned

Job Requirements

3-5 years of experience in a Technical Support role

Excellent communication

Hands-on experience in Microsoft SQL Server and Oracle Databases scripts is a plus

IIS knowledge is a plus

**Salary**: QAR3,500.00 - QAR4,000.00 per month

Job Summary: Commercial Bank Innovation Services is seeking an Application Support Engineer for Wealth Management Systems. This role involves application management and providing L1 and L2 support for systems such as WMS (Wealth Management System) and PMS (Portfolio Management System). The candidate will collaborate with the L3 development team for upgrades, enhancements, and ongoing support.

Key Accountabilities:

1. Provide 1st and 2nd line support for banking applications including Brokerage systems, WMS, PMS, and AMS, focusing on upgrades, projects, and BAU activities.
2. Work with the Run the Bank team to maintain the technical aspects of investment applications, including analysis, design, and estimation of business requirements.
3. Develop in-depth knowledge of wealth investment systems through research and testing to serve as a Subject Matter Expert.
4. Conduct initial design reviews, recommend improvements, and suggest continuous enhancements.
5. Collaborate with data scientists, business users, project managers, and engineers to develop effective solutions.
6. Manage code migration across environments to ensure synchronized functionality.
7. Participate in knowledge transfer programs and continuously develop technical expertise.
8. Assist end users and the business in reporting to regulators by providing necessary reports.
9. Document processes and monitor application performance metrics.
10. Support new implementations and projects, including project management from an application support perspective.

Position: Application Engineer

Location: Al Wakrah, Qatar

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Join to apply for the Software Engineer - L3 Support role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Software Engineer - L3 Support role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Engineer - L3 Support to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
  
  

What we are looking for in you

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events
  
  

Nice-to-have skills

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
  
  

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Sign in to set job alerts for “Software Engineer” roles. Junior Software Engineer - Cross-platform C++ - Multipass Software Engineer - Solutions Engineering Graduate Software Engineer, Open Source and Linux, Canonical Ubuntu Software Engineer - Cross-platform C++ - Multipass Software Engineer - Python - Container Images Software Engineer - Python - Container Images Software Engineer - Python - Container Images Distributed Systems Software Engineer, Python / Go Python and Kubernetes Software Engineer - Data, AI/ML & Analytics Software Engineer - Immutable Ubuntu Desktop Software Engineer, Ceph & Distributed Storage Python Software Engineer - Ubuntu Hardware Certification Team Software Engineer - Data Infrastructure - Kafka

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Join to apply for the

Software Engineer - L3 Support

role at

Canonical 3 days ago Be among the first 25 applicants Join to apply for the

Software Engineer - L3 Support

role at

Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Engineer - L3 Support to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location:

This is a remote role, we have teams in all time zones.

The role entails

Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software Maintain a close working relationship with Canonical's Field, Support and product engineering teams Participate in upstream communities Develop bug fixes, backport patches, and work with upstream for inclusion Review code produced by other engineers Demonstrate good judgment in technical methods and techniques Prioritize work and manage your time effectively against those priorities Participate in team discussions to improve processes, tools, and documentation Maintain clear, technical and concise communications Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

What we are looking for in you

An exceptional academic track record Background in Computer Science, STEM or similar Experience with Linux and open source software Experience with at least one of Python, Go, C or C++ on Linux A drive to learn unfamiliar technology and deep-dive difficult issues Willingness to travel up to 4 times a year for internal events

Nice-to-have skills

You love technology and working with brilliant people You are curious, flexible, articulate, and accountable You value soft skills and are passionate, enterprising, thoughtful, and self-motivated You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Engineering and Information Technology Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x Sign in to set job alerts for “Software Engineer” roles.

Junior Software Engineer - Cross-platform C++ - Multipass

Software Engineer - Solutions Engineering

Graduate Software Engineer, Open Source and Linux, Canonical Ubuntu

Software Engineer - Cross-platform C++ - Multipass

Software Engineer - Python - Container Images

Software Engineer - Python - Container Images

Software Engineer - Python - Container Images

Distributed Systems Software Engineer, Python / Go

Python and Kubernetes Software Engineer - Data, AI/ML & Analytics

Software Engineer - Immutable Ubuntu Desktop

Software Engineer, Ceph & Distributed Storage

Python Software Engineer - Ubuntu Hardware Certification Team

Software Engineer - Data Infrastructure - Kafka

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Direct message the job poster from Jaidah Group

The Level 1 IT Application Support Specialist is responsible for providing first-line support for business-critical applications. This role involves troubleshooting user issues, resolving incidents, escalating complex problems, and ensuring smooth operation of software systems used across the organization.

Role Accountabilities

• Respond to and resolve application-related support tickets in a timely manner.
• Provide technical assistance to end-users via phone, email, or ticketing system.
• Troubleshoot software issues and escalate unresolved problems to Level 2/3 support or vendors.
• Monitor application performance and report anomalies.
• Assist with user account setup, permissions, and access control.
• Document issues, solutions, and standard operating procedures.
• Support application rollouts, updates, and testing.
• Collaborate with IT teams to ensure system stability and user satisfaction.

Knowledge, Experience & Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
• 1–2 years of experience in IT support or helpdesk environment.
• Familiarity with enterprise applications (e.g., ERP, CRM, HRIS).
• Good Knowledge of Microsoft Applications
• Basic understanding of databases, networking, and operating systems.
• Strong problem-solving and communication skills.
• Customer-focused mindset with attention to detail.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Information Technology, Analyst, and Customer Service
• Industries Retail Motor Vehicles, IT System Operations and Maintenance, and Oil and Gas

Referrals increase your chances of interviewing at Jaidah Group by 2x

Get notified about new Information Technology Application Specialist jobs in Doha, Qatar .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Jaidah Group The Level 1 IT Application Support Specialist is responsible for providing first-line support for business-critical applications. This role involves troubleshooting user issues, resolving incidents, escalating complex problems, and ensuring smooth operation of software systems used across the organization. Role Accountabilities Respond to and resolve application-related support tickets in a timely manner. Provide technical assistance to end-users via phone, email, or ticketing system. Troubleshoot software issues and escalate unresolved problems to Level 2/3 support or vendors. Monitor application performance and report anomalies. Assist with user account setup, permissions, and access control. Document issues, solutions, and standard operating procedures. Support application rollouts, updates, and testing. Collaborate with IT teams to ensure system stability and user satisfaction. Knowledge, Experience & Qualifications Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field. 1–2 years of experience in IT support or helpdesk environment. Familiarity with enterprise applications (e.g., ERP, CRM, HRIS). Good Knowledge of Microsoft Applications Basic understanding of databases, networking, and operating systems. Strong problem-solving and communication skills. Customer-focused mindset with attention to detail. Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

Job function Information Technology, Analyst, and Customer Service Industries Retail Motor Vehicles, IT System Operations and Maintenance, and Oil and Gas Referrals increase your chances of interviewing at Jaidah Group by 2x Get notified about new Information Technology Application Specialist jobs in

Doha, Qatar . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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