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Join to apply for the Software Support Engineer role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Support Engineer to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
  
  

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events
  
  

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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Job Summary: Commercial Bank Innovation Services is seeking an Application Support Engineer for Wealth Management Systems. This role involves application management and providing L1 and L2 support for systems such as WMS (Wealth Management System) and PMS (Portfolio Management System). The candidate will collaborate with the L3 development team for upgrades, enhancements, and ongoing support.

1. Provide 1st and 2nd line support for banking applications including Brokerage systems, WMS, PMS, and AMS, focusing on upgrades, projects, and BAU activities.
2. Work with the Run the Bank team to maintain the technical aspects of investment applications, including analysis, design, and estimation of business requirements.
3. Develop in-depth knowledge of wealth investment systems through research and testing to serve as a Subject Matter Expert.
4. Conduct initial design reviews, recommend improvements, and suggest continuous enhancements.
5. Collaborate with data scientists, business users, project managers, and engineers to develop effective solutions.
6. Manage code migration across environments to ensure synchronized functionality.
7. Participate in knowledge transfer programs and continuously develop technical expertise.
8. Assist end users and the business in reporting to regulators by providing necessary reports.
9. Document processes and monitor application performance metrics.
10. Support new implementations and projects, including project management from an application support perspective.

Position: Application Engineer

Location: Al Wakrah, Qatar

• Provide technical support for Oracle EBS
• Design solutions, maintain documentation, and develop interfaces
• Ensure performance tuning and confidentiality
• Manage user access for SharePoint and Microsoft Teams
• Provide IT solutions and support for educational applications

• Strong communication skills

Responsibilities

• Provide technical support for Oracle EBS
• Design solutions, maintain documentation, and develop interfaces
• Ensure performance tuning and confidentiality
• Manage user access for SharePoint and Microsoft Teams
• Provide IT solutions and support for educational applications

• Strong communication skills

Job Summary: We are seeking a skilled and motivated Software Service Engineer to join our teamin Doha, Qatarat our office and customer location. As a Tier 1 and Tier 2 support specialist, you will be responsible for providing exceptional customer support for utility software applications. You will communicate complex technical information to both non-technical and technical audiences, work autonomously and collaboratively in a team, and apply ITIL principles. The ideal candidate should have excellent verbal and written communication skills, experience with ticketing systems, and technical expertise to solve problems. Multilingual language skills, such as French and Arabic, are advantageous. A service-oriented mindset, understanding of customer needs, proactive attitude, and ability to handle sensitive information with attention to detail are also essential.You will collaborate with other global locations to ensure the smooth operation of these applications.

Technologies :

SQL quieries , DB , PostgreSQL , ORACLE DB

Red hat linux , linux , basic linux terminal commands , basic windows knowledge

Tickiting systems

Scripting and automation (Preferably python) ,automated testing ,

API ,REST API , SOAP

virtual devices , VDI , virtual machines , VMWare , virtual box

JSON and xml payloads

Tools and programming languages :

DBeaver or any other DB workbench , ITSM tickting tool , freshservice tickiting tool , python ,JAVA , KAFKA , RabbitMq

apache servers , web servers , load balancers

Skills and other:

Patches , patching , system checks , operating systems (linux and windows)

SLA

Word and excel skills

Debugging skills , analytical skills

Troubleshooting skills

Attention to details

Configuration , configuring srevers

Skills

Responsibilities:

• Validate and manage incoming customer inquiries within response SLAs.

• Investigate and resolve incidents and defects, aiming for first-time resolution.

• Perform first-line remediation activities, such as user creation and password reset.

• Drive tickets to resolution within agreed SLAs.

• Create and update problem records and knowledge management articles in English.

• Support customers in monitoring technical operations and performance.

• Collaborate with other support tiers to resolve trouble tickets within SLAs.

• Escalate and re-prioritize tickets based on customer requests or possible SLA violations.

• Resolve tickets with final resolution statements in English.

• Coordinate with other support desks or application management teams.

• Create standard responses in English.

• Act as the main interface between customers and internal organization.

• Administer application accounts, users, and security.

• Monitor application performance and optimize where possible.

• Diagnose and resolve application problems or escalate as needed.

• Update and patch applications, modules, and interfaces.

• Identify security issues and improve policies and measures.

• Perform application health checks and execute recovery procedures if needed.

• Record and maintain changes to application configurations.

• Ensure application availability and reliability as per customer SLAs.

• Handle incident, problem, configuration, and knowledge management processes.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field.

• Expert knowledge of utility software applications.

• Strong communication skills to convey technical information to diverse audiences.

• Ability to work autonomously and collaboratively in a team.

• Knowledge and experience of ITIL principles.

• Excellent verbal and written communication skills.

• Experience with ticketing systems like ServiceNow, Maximo, Remedy, etc.

• Multilingual language skills are advantageous, with native proficiency in English.

• Technical skills to provide solutions for technical inquiries.

• Service-oriented mindset to ensure exceptional customer experience.

• Understanding of customer needs and ability to support solutions accordingly.

• Proactive attitude in addressing customer requirements.

• Ability to handle sensitive and confidential information.

• Attention to detail, fast learner, and excellent communication skills.

Job Summary: We are seeking a skilled and motivated Software Service Engineer to join our teamin Doha, Qatarat our office and customer location. As a Tier 1 and Tier 2 support specialist, you will be responsible for providing exceptional customer support for utility software applications. You will communicate complex technical information to both non-technical and technical audiences, work autonomously and collaboratively in a team, and apply ITIL principles. The ideal candidate should have excellent verbal and written communication skills, experience with ticketing systems, and technical expertise to solve problems. Multilingual language skills, such as French and Arabic, are advantageous. A service-oriented mindset, understanding of customer needs, proactive attitude, and ability to handle sensitive information with attention to detail are also essential.You will collaborate with other global locations to ensure the smooth operation of these applications.

Technologies :

SQL quieries , DB , PostgreSQL , ORACLE DB

Red hat linux , linux , basic linux terminal commands , basic windows knowledge

Tickiting systems

Scripting and automation (Preferably python) ,automated testing ,

API ,REST API , SOAP

virtual devices , VDI , virtual machines , VMWare , virtual box

JSON and xml payloads

Tools and programming languages :

DBeaver or any other DB workbench , ITSM tickting tool , freshservice tickiting tool , python ,JAVA , KAFKA , RabbitMq

apache servers , web servers , load balancers

Skills and other:

Patches , patching , system checks , operating systems (linux and windows)

SLA

Word and excel skills

Debugging skills , analytical skills

Troubleshooting skills

Attention to details

Configuration , configuring srevers

Skills

Responsibilities:

• Validate and manage incoming customer inquiries within response SLAs.

• Investigate and resolve incidents and defects, aiming for first-time resolution.

• Perform first-line remediation activities, such as user creation and password reset.

• Drive tickets to resolution within agreed SLAs.

• Create and update problem records and knowledge management articles in English.

• Support customers in monitoring technical operations and performance.

• Collaborate with other support tiers to resolve trouble tickets within SLAs.

• Escalate and re-prioritize tickets based on customer requests or possible SLA violations.

• Resolve tickets with final resolution statements in English.

• Coordinate with other support desks or application management teams.

• Create standard responses in English.

• Act as the main interface between customers and internal organization.

• Administer application accounts, users, and security.

• Monitor application performance and optimize where possible.

• Diagnose and resolve application problems or escalate as needed.

• Update and patch applications, modules, and interfaces.

• Identify security issues and improve policies and measures.

• Perform application health checks and execute recovery procedures if needed.

• Record and maintain changes to application configurations.

• Ensure application availability and reliability as per customer SLAs.

• Handle incident, problem, configuration, and knowledge management processes.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field.

• Expert knowledge of utility software applications.

• Strong communication skills to convey technical information to diverse audiences.

• Ability to work autonomously and collaboratively in a team.

• Knowledge and experience of ITIL principles.

• Excellent verbal and written communication skills.

• Experience with ticketing systems like ServiceNow, Maximo, Remedy, etc.

• Multilingual language skills are advantageous, with native proficiency in English.

• Technical skills to provide solutions for technical inquiries.

• Service-oriented mindset to ensure exceptional customer experience.

• Understanding of customer needs and ability to support solutions accordingly.

• Proactive attitude in addressing customer requirements.

• Ability to handle sensitive and confidential information.

• Attention to detail, fast learner, and excellent communication skills.