17 Atencin Al Cliente jobs in Qatar
Call center agent
Doha, Doha
SWATX
Posted 11 days ago
Job Viewed
Job Description
Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus
- Prior experience in a customer service or call center role is preferred
- Strong communication skills, both verbal and written
- Ability to handle stressful situations and manage customer expectations effectively
- Proficient in using computer systems and CRM software
- Fluency in Arabic is preferred; knowledge of English is an advantage
This advertiser has chosen not to accept applicants from your region.
0
Call center agent
Doha, Doha
SWATX
Posted 11 days ago
Job Viewed
Job Description
Customer Support:
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus Prior experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to handle stressful situations and manage customer expectations effectively Proficient in using computer systems and CRM software Fluency in Arabic is preferred; knowledge of English is an advantage
#J-18808-Ljbffr
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus Prior experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to handle stressful situations and manage customer expectations effectively Proficient in using computer systems and CRM software Fluency in Arabic is preferred; knowledge of English is an advantage
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Call Center Agent
Doha, Doha
ECCO Gulf
Posted today
Job Viewed
Job Description
We are hiring Call Center Agents (Arab Nationals) with following requirements
- Must have strong communication skills in both English and Arabic.
- Must have good customer service skills.
- Must have basic banking knowledge.
- Age must NOT be more than 35 years.
- Must have valid QID
- Must be available to join immediately
**Experience**:
- Call Center: 1 year (required)
**Language**:
- English and Arabic (required)
- Must have strong communication skills in both English and Arabic.
- Must have good customer service skills.
- Must have basic banking knowledge.
- Age must NOT be more than 35 years.
- Must have valid QID
- Must be available to join immediately
**Experience**:
- Call Center: 1 year (required)
**Language**:
- English and Arabic (required)
This advertiser has chosen not to accept applicants from your region.
2
Call Center Reception
Doha, Doha
Triangle Management Company Ltd
Posted today
Job Viewed
Job Description
Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Manage a high volume of inbound and outbound calls and online chats.
- Determine every customer’s needs and find effective solutions, always striving for one-contact resolution.
- Follow provided scripts for sales or customer support calls.
- Act on feedback from training and management to improve call times.
- Provide exceptional customer service.
- Keep accurate records of all interactions.
- Meet individual and team targets
**Salary**: QAR3,000.00 - QAR5,000.00 per month
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Manage a high volume of inbound and outbound calls and online chats.
- Determine every customer’s needs and find effective solutions, always striving for one-contact resolution.
- Follow provided scripts for sales or customer support calls.
- Act on feedback from training and management to improve call times.
- Provide exceptional customer service.
- Keep accurate records of all interactions.
- Meet individual and team targets
**Salary**: QAR3,000.00 - QAR5,000.00 per month
This advertiser has chosen not to accept applicants from your region.
3
Call Center Agent
Doha, Doha
Vistas Global
Posted today
Job Viewed
Job Description
**Key Responsibilities**:
- **Customer Interaction**: Handle a high volume of inbound and outbound calls in a professional and courteous manner.
- **Issue Resolution**: Resolve customer complaints and issues efficiently, providing accurate information and solutions.
- **Product Knowledge**: Maintain a deep understanding of the company’s products, services, and policies to effectively assist customers.
- **Data Entry**: Accurately enter and update customer information in the company's database.
- **Problem Solving**: Identify and escalate priority issues to the appropriate channels and follow up on customer calls as needed.
- **Sales Support**: Upsell products and services where appropriate, meeting or exceeding sales targets.
- **Quality Assurance**: Adhere to all company policies and procedures, including quality assurance guidelines and compliance standards.
- **Documentation**: Document all call information according to standard operating procedures, ensuring clear and concise records.
- **Team Collaboration**: Collaborate with team members and other departments to improve customer service and achieve company goals.
- **Training Participation**: Participate in ongoing training and development programs to stay updated on product knowledge and customer service skills.
**Qualifications**:
- **Education**: High school diploma or equivalent; additional education or relevant certifications (e.g., customer service certification) are a plus.
- **Experience**: Previous experience in a call center or customer service role is preferred.
- **Skills**:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Ability to handle stressful situations calmly and effectively.
- Strong organizational and multitasking skills.
- **Attitude**: Positive attitude, patient, and empathetic towards customers.
- **Availability**: Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
Pay: QAR5,000.00 - QAR6,000.00 per month
Application Question(s):
- Are you available to join immediately?
**Education**:
- Bachelor's (required)
**Experience**:
- Call Center: 2 years (required)
**Language**:
- Arabic Fluently (preferred)
License/Certification:
- Qatar ID (required)
- **Customer Interaction**: Handle a high volume of inbound and outbound calls in a professional and courteous manner.
- **Issue Resolution**: Resolve customer complaints and issues efficiently, providing accurate information and solutions.
- **Product Knowledge**: Maintain a deep understanding of the company’s products, services, and policies to effectively assist customers.
- **Data Entry**: Accurately enter and update customer information in the company's database.
- **Problem Solving**: Identify and escalate priority issues to the appropriate channels and follow up on customer calls as needed.
- **Sales Support**: Upsell products and services where appropriate, meeting or exceeding sales targets.
- **Quality Assurance**: Adhere to all company policies and procedures, including quality assurance guidelines and compliance standards.
- **Documentation**: Document all call information according to standard operating procedures, ensuring clear and concise records.
- **Team Collaboration**: Collaborate with team members and other departments to improve customer service and achieve company goals.
- **Training Participation**: Participate in ongoing training and development programs to stay updated on product knowledge and customer service skills.
**Qualifications**:
- **Education**: High school diploma or equivalent; additional education or relevant certifications (e.g., customer service certification) are a plus.
- **Experience**: Previous experience in a call center or customer service role is preferred.
- **Skills**:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Ability to handle stressful situations calmly and effectively.
- Strong organizational and multitasking skills.
- **Attitude**: Positive attitude, patient, and empathetic towards customers.
- **Availability**: Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
Pay: QAR5,000.00 - QAR6,000.00 per month
Application Question(s):
- Are you available to join immediately?
**Education**:
- Bachelor's (required)
**Experience**:
- Call Center: 2 years (required)
**Language**:
- Arabic Fluently (preferred)
License/Certification:
- Qatar ID (required)
This advertiser has chosen not to accept applicants from your region.
4
Call Center Agent
Doha, Doha
DHL
Posted today
Job Viewed
Job Description
**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:
- Provide a high level of customer service and professionalism, taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
- Follow Gateway clearance procedures as outlined in the manual to comply with the GSOP procedures and safe working practices.
- Provide daily updates on clearance status of all shipments held in customs for clearance on ACA
- Daily check points to be created for network visibility using appropriate exception codes.
- Track and trace shipments in adherence to DHL’s network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments. Ensure that the customer is fully updated on any query or issue within the agreed time
- Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided with accurate information on transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
- Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.
YOUR PROFILE:
- Proven ability to work under pressure in a fast paced, time sensitive environment
- Sound educational back ground with knowledge of the Service Industry, an added advantage
- Good oral and written communication skills - English & Arabic preferable
- Tolerance for stress in a fast paced working environment.
- Adheres to policies and procedures
- Possesses good relationship building and interpersonal skills
- Ability to effectively contribute as a team member as part of a busy team
OUR OFFER:
- Strong career support in an international environment.-
- Great culture and colleagues.-
- Multifarious benefit program.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:
- Provide a high level of customer service and professionalism, taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
- Follow Gateway clearance procedures as outlined in the manual to comply with the GSOP procedures and safe working practices.
- Provide daily updates on clearance status of all shipments held in customs for clearance on ACA
- Daily check points to be created for network visibility using appropriate exception codes.
- Track and trace shipments in adherence to DHL’s network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments. Ensure that the customer is fully updated on any query or issue within the agreed time
- Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided with accurate information on transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
- Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.
YOUR PROFILE:
- Proven ability to work under pressure in a fast paced, time sensitive environment
- Sound educational back ground with knowledge of the Service Industry, an added advantage
- Good oral and written communication skills - English & Arabic preferable
- Tolerance for stress in a fast paced working environment.
- Adheres to policies and procedures
- Possesses good relationship building and interpersonal skills
- Ability to effectively contribute as a team member as part of a busy team
OUR OFFER:
- Strong career support in an international environment.-
- Great culture and colleagues.-
- Multifarious benefit program.
This advertiser has chosen not to accept applicants from your region.
5
Call Center Representative - Banking
Doha, Doha
ECCO Gulf WLL
Posted 9 days ago
Job Viewed
Job Description
Job Description
Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:
We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:
ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:
Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:
- Handling inbound and outbound calls related to banking inquiries and services.
- Providing accurate information and solutions to customer queries.
- Maintaining customer records by updating account information.
- Resolving customer complaints efficiently and effectively.
- Collaborating with team members to improve customer service processes.
- Adhering to all company policies and procedures.
We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:
- Previous experience in a call center or customer service role, preferably in the banking industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work under pressure and handle challenging situations calmly.
- Proficiency in using computer systems and software applications.
- Fluency in English; knowledge of Arabic is a plus.
ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Paid time off and holiday benefits.
- Continuous training and professional development opportunities.
- Supportive and collaborative team culture.
- Employee wellness programs.
This advertiser has chosen not to accept applicants from your region.
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6
Call Center Representative - Banking
Doha, Doha
ECCO Gulf Majorel Qatar
Posted 9 days ago
Job Viewed
Job Description
Required Profile
We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:
- Previous experience in a call center or customer service role, preferably in the banking industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work under pressure and handle challenging situations calmly.
- Proficiency in using computer systems and software applications.
- Fluency in English; knowledge of Arabic is a plus.
Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:
- Handling inbound and outbound calls related to banking inquiries and services.
- Providing accurate information and solutions to customer queries.
- Maintaining customer records by updating account information.
- Resolving customer complaints efficiently and effectively.
- Collaborating with team members to improve customer service processes.
- Adhering to all company policies and procedures.
ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Paid time off and holiday benefits.
- Continuous training and professional development opportunities.
- Supportive and collaborative team culture.
- Employee wellness programs.
Join us and be part of a team that values excellence and customer satisfaction.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Call Center Agent - Banking
Doha, Doha
ECCO Gulf Majorel Qatar
Posted 9 days ago
Job Viewed
Job Description
Required Profile
We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:
- Previous experience in a call center or customer service role, preferably in the banking industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work under pressure and handle challenging situations calmly.
- Proficiency in using computer systems and software applications.
- Fluency in English; knowledge of Arabic is a plus.
Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:
- Handling inbound and outbound calls related to banking inquiries and services.
- Providing accurate information and solutions to customer queries.
- Maintaining customer records by updating account information.
- Resolving customer complaints efficiently and effectively.
- Collaborating with team members to improve customer service processes.
- Adhering to all company policies and procedures.
ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Paid time off and holiday benefits.
- Continuous training and professional development opportunities.
- Supportive and collaborative team culture.
- Employee wellness programs.
Join us and be part of a team that values excellence and customer satisfaction.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
Call Center Representative - Banking
Doha, Doha
ECCO Gulf WLL
Posted 9 days ago
Job Viewed
Job Description
Job Description
Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:
Handling inbound and outbound calls related to banking inquiries and services. Providing accurate information and solutions to customer queries. Maintaining customer records by updating account information. Resolving customer complaints efficiently and effectively. Collaborating with team members to improve customer service processes. Adhering to all company policies and procedures.
Required Profile
We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:
Previous experience in a call center or customer service role, preferably in the banking industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work under pressure and handle challenging situations calmly. Proficiency in using computer systems and software applications. Fluency in English; knowledge of Arabic is a plus.
Offer
ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:
Competitive salary and performance-based incentives. Comprehensive health insurance coverage. Paid time off and holiday benefits. Continuous training and professional development opportunities. Supportive and collaborative team culture. Employee wellness programs.
Join us and be part of a team that values excellence and customer satisfaction. #J-18808-Ljbffr
Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:
Handling inbound and outbound calls related to banking inquiries and services. Providing accurate information and solutions to customer queries. Maintaining customer records by updating account information. Resolving customer complaints efficiently and effectively. Collaborating with team members to improve customer service processes. Adhering to all company policies and procedures.
Required Profile
We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:
Previous experience in a call center or customer service role, preferably in the banking industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work under pressure and handle challenging situations calmly. Proficiency in using computer systems and software applications. Fluency in English; knowledge of Arabic is a plus.
Offer
ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:
Competitive salary and performance-based incentives. Comprehensive health insurance coverage. Paid time off and holiday benefits. Continuous training and professional development opportunities. Supportive and collaborative team culture. Employee wellness programs.
Join us and be part of a team that values excellence and customer satisfaction. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
9