2 Automation Manager jobs in Qatar
Senior Manager – Customer Experience Automation (Rider & Merchant)
Posted 11 days ago
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Job Description
A Little Bit About Us:
At Snoonu , we believe that technology has the power to make anything possible. Our Vision is to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time. Our Mission is to radically transform how people live by leveraging technology to connect them with endless possibilities. Values We Live By:
Be Customer Obsessed: Focus on the customer and all else will follow.
Act with Integrity: We are honest, ethical, and trustworthy in everything we do.
Be Curious and Creative: We constantly innovate and create solutions to bring a lasting positive impact.
Lead by Example and Take Ownership: Be the change you want to see and take ownership.
Work Smart and Deliver Results: You can do more by doing less, better, and faster.
It's All About People: Be a team player; together, we are stronger.
The Customer Experience Strategy & Operations team at Snoonu is responsible for designing and implementing initiatives that enhance customer, rider, and merchant experiences across all touchpoints. We are relentless in improving operational excellence, customer outcomes, and scalable satisfaction. Our team collaborates closely with product, engineering, support, and business units to make Snoonu the most trusted brand in the market.
About the Role:
We are looking for a CX Automation Manager to lead our Rider & Merchant Automation initiatives within the broader CX strategy. This individual will define and execute automation strategies that improve operational efficiency, reduce manual dependencies, and enhance the service experiences for our riders and merchants. The ideal candidate combines a customer-first mindset with technical fluency and a track record of scaling operational processes through automation and AI.
What You’ll Do:
Lead Automation Strategy for Rider & Merchant CX
- Design and implement automation initiatives that enhance the support experience for riders and merchants.
- Identify pain points and operational inefficiencies to drive self-service and intelligent automation solutions.
Scale Operational Excellence
- Improve SLAs, issue resolution time, and satisfaction scores for rider and merchant support channels.
- Develop and standardize SOPs, workflows, and KPIs for automation effectiveness and quality assurance.
Collaborate Cross-Functionally
- Partner with Product, Engineering, Data, and Support teams to deploy scalable solutions, such as chatbots, process automation, and AI-based tools.
- Align automation initiatives with broader company goals and customer-centric values.
Use Data to Drive Impact
- Leverage analytics, SQL, and VOC data to identify automation opportunities and evaluate ROI.
- Design dashboards, experiments, and reports that guide continuous improvement.
Support Strategic CX Projects
- Contribute to Voice of the Customer (VoC) initiatives, rider/merchant journey mapping, and feedback loops.
- Assist in identifying churn drivers and working with internal teams to enhance retention.
Team Development
- Manage and mentor a small team or cross-functional task force focused on automation programs.
- Foster a culture of continuous learning, experimentation, and operational excellence.
We’re Excited About You Because You Have…
- 7+ years of experience in customer experience, operations, or strategy within tech, logistics, or marketplaces.
- 3+ years of experience in automation strategy, process reengineering, or support tech implementation (e.g., chatbots, self-service, workflow automation).
- Proven success in improving operational KPIs through automation in rider, merchant, or customer-facing environments.
- Hands-on experience working with CX platforms (e.g., Zendesk, Salesforce), automation tools, or low-code platforms.
- Proficiency in data analysis (SQL, Excel, BI tools) to inform and evaluate automation initiatives.
- Strong project management and stakeholder collaboration skills.
- Ability to thrive in a fast-paced, ambiguous, and cross-functional environment.
- Passion for improving user journeys with a customer-first mindset.
Preferred Qualifications:
- Experience in gig-economy, delivery, or logistics platforms.
- Familiarity with merchant/rider experience operations and performance metrics.
- Exposure to fraud detection workflows or process design is a plus.
Sales Key Account Manager (IT/OT Networking, Automation)
Posted 18 days ago
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Job Description
Job Purpose: In the assigned role of Key Account Manager, you will be responsible for acquiring and growing our most important key client accounts assigned to you in this role. You will build and maintain a strong trusted relationships with clients. You will be single point of contact for all key clients matters, understands clients needs clearly, work within organization to ensure clients timelines and help client to be successful. Duties/Responsibilities: • Develop new key accounts and maintain existing key account relationships between major key clients and organization. • Owns an assigned list of key customers, named accounts and other accounts. End to End ownership of key and named accounts • Identify new projects, orders in pipeline with key accounts based on relationship and continuous communication. • Delivers Year-on-Year aggressive Sales target growth for data communication products and solutions, Industrial Automation projects and applications; to various customers and markets within Middle East Territory. • Understand and support key client requirements, resolve queries to gain maximum confidence and to maximize business profits. • Identify and develop local system integrators and partners to increase sales and ensure successful implementation and support. • Responsible to drive the specification of Easy World in OEM design, End user projects and standards, ensuring our brands are registered / listed with and approved by major end users/government entities. • Meet customers regularly and update them about our products and services. • Maintain at all times CRM system, ensuring all leads and opportunities are registered and followed up always, updated with relevant accurate data. • Closely work with internal stake holders for placement of orders, deliveries, finance payment collections and exception approvals.
Requirements
• Excellent Key Account Management Skills • Strong business acumen and commercials understanding • Excellent Communication skills, Presentation skills & Customer Relationship skills • Excellent Interpersonal and Social Skills and ability to build a network and team environment in an organization. • Excellent in Sales Strategy, Sales forecasting, Market mapping, Data analysis & Negotiations skills. • Should have prior work experience managing & developing key accounts, brands distribution, identifying prospects of projects, having worked directly with key senior members in government sectors. • Technical knowledge of Networking, CCTV, Wireless Technology and Industrial Automation, PLC, SCADA. • Working experience with Automation Plants, Electric Power, Water and Gas Utilities, Oil & Gas, Transportation (Road, Airports, Ports, Railways, Metro), Government (Mission Critical, Harsh Environment, High Availability) is preferred. • Should be Competitive, self-driven, ambitious, goal/target oriented, resilient, strategic thinker, & execution driven. • Should be Disciplined, focused, punctual, organized and target oriented. • Maintains excellent working relationship with colleagues, customers, suppliers and vendors. • Should be ready and flexible to travel as per business requirements. Education and Experience: • University Degree in Sales / Business management from recognized university • Prior Experience of working in distribution of Industrial automation, Networking, Wireless, CCTV, Telecommunication product sales is preferred • Thorough knowledge of local and international laws, regulations and policies regards to customs, excise, taxes and internal company processes. • 7-10 years of work experience as Account Manager in Similar industry.
About the company
Easy World Group Companies (eWorld) is a leading Value Added distributor and solution provider of data communication, Industrial automation and Telecommunication products in Middle East region. Established in 2002, eWorld is a specialized distributor of leading edge mission critical, enterprise data, voice, security, and industrial networking as well as telecommunications products and solutions across the Middle East. We offer industry leading Networking and automation products backed up by our professional and experienced team to our valuable customers. eWorld has a proven track record in providing end to end solutions for our diverse customer base and support our clients with a range of core competencies and value added services to ensure that our customers are returned best value for their investment and obtain products that meet their requirements perfectly.
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