66 Banking Relationship jobs in Qatar

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Manager, Account Management - Kuwait

Major Accountabilities
JOB PURPOSE:

This position offers the opportunity to manage all aspects of the MasterCard relationship with assigned account.

The position requires a self-motivated, commercially pragmatic, business developer with strong relationship management and influencing skills to partner with customer & MasterCard cross functional teams to create and implement impactful payments programs that maximize segment penetration & drive MasterCard and bank revenues.

The ideal candidate will one with strong execution focus, possess solid payments industry experience, preferably gained in Business Development /Product management with the ability to work across multiple disciplines and functions. He or she will also be very comfortable dealing with technology.

Maintain primary responsibility for managing the relationship and profitability of assigned customer across countries and geographies.

Responsible for all account management/business development activities for assigned customer

Design and execute strategic/tactical plans to enhance customer and MasterCard profitability

Develop strong working relationships with key influencers at customer end and with MasterCard support teams

Work with MasterCard cross functional teams to identify new segment and product opportunities and develop bespoke propositions to maximize segment penetration

Leverage all MasterCard brand sponsorship properties, product/services to deliver exceptional customer value

Responsible for all administrative and operational issues for the target customer set

Manage & develop new and existing products; programs and services, as required

Perform market research and opportunity assessments on new concepts and ideas. Assess the viability of new products in support of market strategy

Recommend market strategy; profit planning; expense, budgets; etc

Experience
10-15 years experience in Business Development/ Account/product management.

Sound knowledge of retail electronic Payments/ Cards from an Issuing / Acquiring/ Network perspective required.

Candidate must be able to integrate knowledge across disciplines (Sales, Product, Marketing, operations, and risk.

Skills
Self driven, organized and pro-active

Entrepreneurial and commercially focused

Strong impact and influencing, negotiation skills

Strong relationship, communication, presentation and marketing skills;

Work well in a small team leveraging colleagues' skills

Education
Bachelor's degree required, advanced degree preferred.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.

Duties and Responsibilities:

Answer customer calls and inquiries accurately and professionally.

Receive customers in person, identify their needs, and provide appropriate service solutions.

Follow up on customer files from contract signing until worker arrival and handover.

Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.

Coordinate with external recruitment agencies in labor-supplying countries to track order status.

Enter and update customer data, order files, and contracts in the internal system.

Resolve problems and complaints to ensure high levels of customer satisfaction.

Schedule worker handover appointments and coordinate with sponsors.

Ensure completion of all documents and legal requirements for recruitment.

Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.

Prepare weekly reports on case progress, complaints, and resolutions.

Maintain strict confidentiality and professional ethics in all client dealings.

Promote company services for recruiting domestic and professional workers.

Prepare offers and pricing and ensure contract signing with clients.

Participate in marketing events and exhibitions to strengthen market presence.

Submit periodic reports on sales activities and customer feedback.

Comply with company policies and customer service standards.

Qualifications and Requirements:

Arabic speakers only apply for the job

Minimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.

Strong problem-solving ability and capacity to work under pressure.

Proficient in computer systems and CRM software.

Professional appearance with strong interpersonal skills across diverse nationalities.

NOC is required.

Job Type: Full-time

Pay: QAR4, QAR6,000.00 per month

Experience:

Manpower companies: 3 years (Required)

Customer relationship management: 3 years (Preferred)

Agency management: 3 years (Preferred)

Language:

Arabic (Native)

English (Required)

Ability to Commute:

Please send your CV on WhatsApp Only:

Job Type: Full-time

A Major Hotel Supplies & Hospitality Company looking for:

• Customer Service Representative.

With a minimum 3+ years' experience in the same field.

Full package + Commission will be provided.

Requirements:

• Experience in same field or in Hospitality is an advantage.
• Holding a Qatari Driving License is an advantage.
• Valid R.P & NOC
• Flexibility in working hours
• attending calls after working hours

Job Type: Full-time

Pay: QAR2, QAR4,000.00 per month

Application Question(s):

• Do you have Qatar driving license?
• Do you have your own private car?

Language:

• Arabic & English (Preferred)

Roles & Responsibilities:

• Handle inbound and outbound calls in a professional and timely manner.
• Assist customers with inquiries, complaints, and requests, escalating issues when needed.
• Maintain and update participant and stakeholder profiles using CRM systems.
• Manage queries across various channels including telephone, email, WhatsApp, social media, online forms, and in-person communication.
• Operate CRM and other communication tools; log all interactions with detailed notes.
• Submit regular reports on interactions, trends, and feedback.
• Support outreach campaigns such as RSVP follow-ups, alumni engagement, and surveys.
• Maintain high service quality standards and uphold data privacy requirements.
• Provide support during events and programs, including phone and data coordination.
• Perform reception duties: welcome visitors, direct calls and guests, manage front desk logistics.
• Coordinate mail, courier services, and visitor sign-ins.
• Collaborate with internal teams for resolution of inquiries or special coordination needs.
• Ensure flexibility and adaptability in handling urgent tasks or shifting priorities.

Requirements

• Fluent in Arabic and English (spoken and written).
• Prior experience in customer service or receptionist roles.
• Strong communication, interpersonal, and problem-solving skills.
• Proficient in CRM systems and Microsoft Office.
• Professional appearance and demeanor.

Candidates must be locally available in Qatar with Valid QIDs and NOC.

Job Type: Contract

Contract length: 6 months

Pay: QAR3, QAR5,000.00 per month

About The Job

We are hiring a Customer Service Representative to be the first point of contact with our customers. The role involves handling inquiries, resolving issues efficiently, and ensuring customer satisfaction while representing Mondial's values.

Key Responsibilities:

• Handle customer calls and inquiries.
• Resolve complaints and problems effectively.
• Provide exceptional service that reflects the company's identity.
• Coordinate with other teams to ensure service continuity.

Requirements:

• Minimum 3 years of customer service experience.
• Fluency in Arabic and English.
• Excellent communication and problem-solving skills.
• Professional and customer-oriented attitude.
• Valid residency in Qatar.
• Immediate availability to join.

Location: Al Wakrah, Qatar

Work Schedule: Full-time, 6 days/week

Job Type: Full-time

Pay: From QAR2,300.00 per month

Job Title: Customer Service Cashier

Location: Doha, Qatar

Job Type: Full-Time

Job Description:

We are seeking a reliable and customer-oriented Cashier to join our team, responsible for accurately processing transactions and taking customer orders. In this role, you'll be responsible for taking customer orders, handling payments, and ensuring smooth interactions between customers and the kitchen.

Key Responsibilities:

• Take customer orders accurately and efficiently, ensuring all items are recorded correctly.

• Enter orders into the POS system and communicate special requests or modifications to the kitchen.

• Handle customer payments, providing change or receipts as needed.

• Maintain a strong knowledge of the menu to assist customers with their orders or recommendations.

• Ensure a smooth flow of service by coordinating between customers, waitstaff, and the kitchen.

• Provide excellent customer service with a friendly and approachable attitude.

• Keep work area clean and organized, ensuring a tidy cashier station.

• Follow food safety and sanitation guidelines to maintain a clean and safe environment.

Qualifications:

• Strong knowledge of the menu and ability to communicate it clearly to customers.

• Excellent communication and interpersonal skills.

• Ability to work efficiently and manage multiple tasks in a fast-paced environment.

• Positive and professional attitude when interacting with customers.

• Food Safety Certificate required.

Experience Level:

• 1+ year of experience in food & beverage, customer service, or a similar role.

Job Type: Full-time

Experience:

• entering orders into the POS system: 1 year (Required)
• customer service : 1 year (Required)

License/Certification:

• Food Safety Certificate (Required)

Application Deadline: 01/10/2025

We are looking for Customer Service Representative who will manage customer queries and complaints.

She will provide product / Service information and resolve or escalate any emerging problems that our Customers or Merchants might face with accuracy and efficiency.

JOB RESPONSIBILITIES / CHALLENGES

· Answering phone calls and emails, responding to customer questions and complaints through basic troubleshooting or setup processes.

· Maintaining a positive, empathetic, and professional attitude toward customers at all times to ensure excellent service standards.

· Logging customer complaints, forwarding them to relevant team members and generate service request / ticket numbers

· Ensure timely resolution of customers / Merchant queries and complaints as per defined TATs in SOP.

· Knowing our product/service inside and outside in order to answer customers efficiently.

· Maintain a comprehensive complaint MIS and a dashboard to be circulated to higher management describing service ratio incorporating the nature of complaints, resolution percentage and other alike parameters for complete visibility.

· Assist Operations Manager in preparing End to End SOP of the function

· Maintain complete comprehensive MIS covering all the activities related to disputes and chargebacks.

QUALIFICATIONS & SKILLS:

· Bachelor's degree

· Experience: 2 years of relevant experience.

· Proven customer support experience or experience as a Client Service Representative

· Strong phone contact handling skills and active listening

·Arabic speaker and proficiency in English is required

· Familiarity with CRM systems and practices.

· Proficient in MS office (esp. in excel).

· Good interpersonal, communication and presentation skills.

· Ability to multi-task, prioritize, and manage time effectively

Job Types: Full-time, Permanent

Pay: From QAR4,500.00 per month

Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

• The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
• You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.

What You Will Do:

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and escalate issues as needed.

• Ensure that the store is well-organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.

• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.

• Recommend products to customers based on their needs, focusing on upselling and cross-selling.
• Stay updated on product information to make informed recommendations.

• Operate the cash register, process transactions, and follow company policies for handling payments.
• Ensure accurate cash handling and maintain a clean and organized checkout area.

Required Skills To Be Successful:

• Strong verbal communication skills.
• Exceptional customer service skills.
• Attention to detail for maintaining store standards.
• Ability to engage in upselling and cross-selling.

What Qualifies You For The Role:

• Previous experience of 3+ years in customer-facing roles, with a focus on providing excellent service
• High School (Bachelor Preferred)
• Strong verbal communication and interpersonal skills to interact with customers effectively.
• Ability to maintain high store standards, both in terms of product organization and cleanliness.
• Experience in operating cash registers and following cash handling procedures.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

• Business Unit

QNB - Qatar
- Division

QNBFS
- Department

Investment Banking / Capital Markets
- Country

Qatar
- Closing Date

31-Dec-2025

Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Responsible for the front desk operations at the Company's office. First point of contact with the walk in customers. Provide a solution or direct the customer to the right person. Project a professional company image through in-person and phone interaction.

A. Shareholder & Financial - Establish account set up for Qatari and non-Qatari clients - Generate viable leads and forwarding them through the appropriate channels as defined by the internal processes - Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion. - Implements KPI's and best practices for Associate Customer Service. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External): - First point of contact for all walk-in customers. - Greet the walk in customers and present a good image of the Company. - Listen to the customer and assess his / her requirements. - Provide correct form to the customer to make his / her request in writing pass it on to the relevant departments for processing with appropriate documentation. - Taking customer inquiries about new account opening in person and the inquiries through internet. - Taking customer complaints and directing those to appropriate departments. - Ensure maintenance of service standards. - To assist customers in all their queries on Bank's product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory): - Performing the role of front office. - Providing a tracking number to all requests and updating details in the system. - Managing the Telephone System when call centre executive is absent or busy. - Abide by the Policies and Procedures developed for maintaining the Information Security for the QNBFS and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard. -

D. Learning & Knowledge: - Work in accordance with Company standards, the regulation and ethics and maintain licensed status. - Generate and provide new ideas for customer relationship and customer retention. - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field.

E. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

Bachelor's degree with no years of experience required.

• Resume/CV

• Copy of Passport or QID

• Copy of Education Certificate