120 Banking Services jobs in Qatar

Job Summary

We are looking for a dynamic and experienced Retail Project Manager to lead and manage key initiatives within the bank. The role will focus on projects such as Himyan Card Issuance for Non-Residents, QAB Scheme Tokenization, Visa and Mastercard Mandate Fulfillment, Credit & Debit Card Migration, Segmentation, Virtual Cards, and Product Development-related User Acceptance Testing (UATs). The successful candidate will serve as the primary liaison between stakeholders and ensure seamless end-to-end project delivery.

Key Responsibilities

• Project Management: Lead and manage the full cycle of retail banking projects, ensuring on-time and successful delivery.
• Himyan Card Projects: Oversee issuance of Himyan Cards for non-account holders and non-residents, and manage QCB Tokenization.
• Mandate Fulfillment: Ensure timely compliance with Visa and Mastercard mandates through effective stakeholder coordination.
• Cards Migration: Manage Mastercard migration projects, ensuring smooth transitions with minimal disruption.
• Product Development: Oversee and execute UATs for new retail banking products, ensuring all requirements are met before launch.
• Stakeholder Management: Build and maintain strong collaboration with internal and external stakeholders to align project objectives with business goals.
• Risk Management: Proactively identify, assess, and mitigate project risks to minimize impacts on delivery timelines.

Requirements

• Bachelor’s degree in Business, Finance, or a related field.
• Proven experience in project management or digital banking within the financial services industry.
• Strong knowledge of retail banking products and services.
• Experience in Cards or Payments Business (preferred).
• PMP or equivalent project management certification (preferred).

Skills & Competencies

• Strong leadership and organizational abilities.
• Excellent communication, stakeholder engagement, and presentation skills.
• Ability to manage multiple complex projects simultaneously.
• Proficiency in project management tools and software.
• Strong analytical and problem-solving skills.

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Job Summary

We are looking for a dynamic and experienced

Retail Project Manager

to lead and manage key initiatives within the bank. The role will focus on projects such as

Himyan Card Issuance for Non-Residents, QAB Scheme Tokenization, Visa and Mastercard Mandate Fulfillment, Credit & Debit Card Migration, Segmentation, Virtual Cards, and Product Development-related User Acceptance Testing (UATs).

The successful candidate will serve as the primary liaison between stakeholders and ensure seamless end-to-end project delivery. Key Responsibilities

Project Management:

Lead and manage the full cycle of retail banking projects, ensuring on-time and successful delivery. Himyan Card Projects:

Oversee issuance of Himyan Cards for non-account holders and non-residents, and manage QCB Tokenization. Mandate Fulfillment:

Ensure timely compliance with Visa and Mastercard mandates through effective stakeholder coordination. Cards Migration:

Manage Mastercard migration projects, ensuring smooth transitions with minimal disruption. Product Development:

Oversee and execute UATs for new retail banking products, ensuring all requirements are met before launch. Stakeholder Management:

Build and maintain strong collaboration with internal and external stakeholders to align project objectives with business goals. Risk Management:

Proactively identify, assess, and mitigate project risks to minimize impacts on delivery timelines. Qualifications

Bachelor’s degree in Business, Finance, or a related field. Proven experience in project management or digital banking within the financial services industry. Strong knowledge of retail banking products and services. Experience in Cards or Payments Business (preferred). PMP or equivalent project management certification (preferred). Skills & Competencies

Strong leadership and organizational abilities. Excellent communication, stakeholder engagement, and presentation skills. Ability to manage multiple complex projects simultaneously. Proficiency in project management tools and software. Strong analytical and problem-solving skills.

#J-18808-Ljbffr

Job Summary We are looking for a dynamic and experienced Retail Project Manager to lead and manage key initiatives within the bank. The role will focus on projects such as Himyan Card Issuance for Non-Residents, QAB Scheme Tokenization, Visa and Mastercard Mandate Fulfillment, Credit & Debit Card Migration, Segmentation, Virtual Cards, and Product Development-related User Acceptance Testing (UATs). The successful candidate will serve as the primary liaison between stakeholders and ensure seamless end-to-end project delivery.

Key Responsibilities

Project Management: Lead and manage the full cycle of retail banking projects, ensuring on-time and successful delivery.

Himyan Card Projects: Oversee issuance of Himyan Cards for non-account holders and non-residents, and manage QCB Tokenization.

Mandate Fulfillment: Ensure timely compliance with Visa and Mastercard mandates through effective stakeholder coordination.

Cards Migration: Manage Mastercard migration projects, ensuring smooth transitions with minimal disruption.

Product Development: Oversee and execute UATs for new retail banking products, ensuring all requirements are met before launch.

Stakeholder Management: Build and maintain strong collaboration with internal and external stakeholders to align project objectives with business goals.

Risk Management: Proactively identify, assess, and mitigate project risks to minimize impacts on delivery timelines.

Requirements

Bachelor’s degree in Business, Finance, or a related field.

Proven experience in project management or digital banking within the financial services industry.

Strong knowledge of retail banking products and services.

Experience in Cards or Payments Business (preferred).

PMP or equivalent project management certification (preferred).

Skills & Competencies

Strong leadership and organizational abilities.

Excellent communication, stakeholder engagement, and presentation skills.

Ability to manage multiple complex projects simultaneously.

Proficiency in project management tools and software.

Strong analytical and problem-solving skills.

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Overview

If you are seeking flexible work opportunities in the banking sector, QNB retail banking jobs in Doha for part-time hiring in 2025 provide an ideal solution. Qatar National Bank (QNB) is the largest financial institution in Qatar, known for its commitment to professional growth, innovation, and customer satisfaction. Part-time positions in retail banking allow individuals, including students and professionals, to gain practical banking experience while balancing other commitments. Working in retail banking at QNB involves assisting clients with banking products, providing account services, and supporting branch operations. This role is perfect for candidates looking to build a career in finance or gain hands-on experience in a reputable bank.

Why Choose QNB Retail Banking Jobs?

Joining QNB as a part-time retail banking professional offers multiple advantages:

• Work with Qatar’s leading banking institution
• Flexible part-time schedules suitable for students or professionals
• Competitive salaries and additional benefits
• Opportunities for professional development and internal growth
• Exposure to financial services, customer relations, and banking operations
• Collaborative and professional work environment
• Networking opportunities with financial industry professionals

Requirements for QNB Retail Banking Jobs

Candidates interested in QNB retail banking jobs Doha part time hiring should meet the following qualifications:

• Bachelor’s degree or pursuing a degree in Finance, Business, Economics, or related field
• Excellent communication and interpersonal skills
• Basic understanding of banking operations and financial products
• Customer-focused mindset with problem-solving ability
• Ability to work flexible shifts, including weekends
• No prior experience is required, but internships or relevant coursework are a plus
• Proficiency in English; knowledge of Arabic is an advantage

• Salary & Benefits of QNB Part-Time Retail Banking Jobs

QNB offers attractive compensation and benefits even for part-time positions:

• Salary Range:

• Part-Time Teller / Customer Service: QAR 2,500 – QAR 4,000 per month
• Part-Time Banking Associate / Advisor: QAR 3,500 – QAR 6,000 per month

• Benefits Include:

• Tax-free part-time salary
• Flexible working hours
• Professional training and skill development programs
• Employee discounts and banking benefits
• Networking and career advancement opportunities
• Supportive work environment and mentoring from senior staff

Easy Job Titles for Applicants

Part-time retail banking roles at QNB can be found under the following titles:

• Part-Time Teller – QNB
• Part-Time Customer Service Representative
• Banking Associate (Part-Time)
• Part-Time Account Officer
• Part-Time Relationship Officer
• Part-Time Banking Advisor
• Part-Time Administrative Support – Branch
• Part-Time Financial Services Assistant

How to Apply for QNB Retail Banking Jobs Doha Part Time Hiring

Applying for QNB retail banking jobs Doha part time hiring is straightforward and fully online.

Application Steps:

• Visit QNB’s official careers page: QNB Careers
• Search for “retail banking part-time” or relevant positions.
• Review the job description, requirements, and responsibilities carefully.
• Create an account or log in to your existing profile.
• Complete the online application form with personal and professional details.
• Upload your CV, academic certificates, and any supporting documents.
• Submit your application and monitor its status online.

Tip: Highlight your customer service skills, flexibility, and any finance-related coursework to increase your chances of selection.

Conclusion

QNB retail banking jobs Doha part time hiring in 2025 provide an excellent opportunity for students, fresh graduates, and professionals seeking flexible work in the banking sector. With competitive part-time salaries, training programs, and the chance to gain practical banking experience, QNB offers a strong foundation for career growth in finance. If you are motivated, customer-focused, and eager to develop your skills in a professional banking environment, apply online today and join one of Qatar’s most prestigious financial institutions.

FAQ – QNB Retail Banking Jobs

Q1: Can I apply for QNB part-time jobs without experience?

A: Yes, these positions are open to candidates with no prior experience.

Q2: What is the salary range for part-time roles?

A: Salaries range from QAR 2,500 to QAR 6,000 per month, depending on the position.

Q3: Are students eligible for part-time positions?

A: Yes, students pursuing degrees can apply.

Q4: Are flexible shifts available?

A: Yes, part-time schedules accommodate weekends and flexible hours.

Q5: How to apply?

A: Submit your application online via QNB Careers.

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Overview

If you are seeking flexible work opportunities in the banking sector, QNB retail banking jobs in Doha for part-time hiring in 2025 provide an ideal solution. Qatar National Bank (QNB) is the largest financial institution in Qatar, known for its commitment to professional growth, innovation, and customer satisfaction. Part-time positions in retail banking allow individuals, including students and professionals, to gain practical banking experience while balancing other commitments. Working in retail banking at QNB involves assisting clients with banking products, providing account services, and supporting branch operations. This role is perfect for candidates looking to build a career in finance or gain hands-on experience in a reputable bank. Why Choose QNB Retail Banking Jobs?

Joining QNB as a part-time retail banking professional offers multiple advantages: Work with Qatar’s leading banking institution Flexible part-time schedules suitable for students or professionals Competitive salaries and additional benefits Opportunities for professional development and internal growth Exposure to financial services, customer relations, and banking operations Collaborative and professional work environment Networking opportunities with financial industry professionals Requirements for QNB Retail Banking Jobs

Candidates interested in QNB retail banking jobs Doha part time hiring should meet the following qualifications: Bachelor’s degree or pursuing a degree in Finance, Business, Economics, or related field Excellent communication and interpersonal skills Basic understanding of banking operations and financial products Customer-focused mindset with problem-solving ability Ability to work flexible shifts, including weekends No prior experience is required, but internships or relevant coursework are a plus Proficiency in English; knowledge of Arabic is an advantage Salary & Benefits of QNB Part-Time Retail Banking Jobs QNB offers attractive compensation and benefits even for part-time positions: Salary Range: Part-Time Teller / Customer Service: QAR 2,500 – QAR 4,000 per month Part-Time Banking Associate / Advisor: QAR 3,500 – QAR 6,000 per month Benefits Include: Tax-free part-time salary Flexible working hours Professional training and skill development programs Employee discounts and banking benefits Networking and career advancement opportunities Supportive work environment and mentoring from senior staff Easy Job Titles for Applicants

Part-time retail banking roles at QNB can be found under the following titles: Part-Time Teller – QNB Part-Time Customer Service Representative Banking Associate (Part-Time) Part-Time Account Officer Part-Time Relationship Officer Part-Time Banking Advisor Part-Time Administrative Support – Branch Part-Time Financial Services Assistant How to Apply for QNB Retail Banking Jobs Doha Part Time Hiring

Applying for QNB retail banking jobs Doha part time hiring is straightforward and fully online. Application Steps: Visit QNB’s official careers page: QNB Careers Search for “retail banking part-time” or relevant positions. Review the job description, requirements, and responsibilities carefully. Create an account or log in to your existing profile. Complete the online application form with personal and professional details. Upload your CV, academic certificates, and any supporting documents. Submit your application and monitor its status online. Tip: Highlight your customer service skills, flexibility, and any finance-related coursework to increase your chances of selection. Conclusion

QNB retail banking jobs Doha part time hiring in 2025 provide an excellent opportunity for students, fresh graduates, and professionals seeking flexible work in the banking sector. With competitive part-time salaries, training programs, and the chance to gain practical banking experience, QNB offers a strong foundation for career growth in finance. If you are motivated, customer-focused, and eager to develop your skills in a professional banking environment, apply online today and join one of Qatar’s most prestigious financial institutions. FAQ – QNB Retail Banking Jobs

Q1: Can I apply for QNB part-time jobs without experience? A: Yes, these positions are open to candidates with no prior experience. Q2: What is the salary range for part-time roles? A: Salaries range from QAR 2,500 to QAR 6,000 per month, depending on the position. Q3: Are students eligible for part-time positions? A: Yes, students pursuing degrees can apply. Q4: Are flexible shifts available? A: Yes, part-time schedules accommodate weekends and flexible hours. Q5: How to apply? A: Submit your application online via QNB Careers.

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Overview

Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance / high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues-at all levels-will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won't find anywhere else.

When you join us, you will have :

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Responsibilities

You will take full ownership of one large-scale project or 3-4 medium projects concurrently, structuring the scope and managing the project plan, resources and budget.

In this role you will actively manage client relationships to ensure high client satisfaction, lead the project team on the ground, monitoring and evaluating team performance, and actively developing team members by providing regular feedback and coaching.

You will lead and manage technology consulting engagements for financial services clients including solution design & implementation ensuring the delivery of the strategy.

You will lead cross-functional teams of consultants, architects, and analysts, fostering collaboration and ensuring the delivery of innovative and effective technology solutions.

You will demonstrate problem-solving and drive a structured approach to identifying and solving complex technology problems, leveraging industry best practices and methodologies.

You will strive to build client capabilities through continuous, on-the-job coaching to ensure sustained impact beyond the end of the project.

You will act as a subject matter expert in your chosen service line, combining broad experience with strong problem-solving abilities to derive business insights and solid recommendations for clients.

You will strengthen the firm's knowledge base by codifying learnings from projects and coaching less tenured colleagues.

You will contribute to the growth of the practice externally by preparing business proposals for potential clients and internally by supporting organizational activities such as recruiting, performance evaluations, and training.

Qualifications

• Undergraduate or master's degree in commerce, finance, business studies, operations, economics or a related field, with an outstanding academic record
• 8+ years' experience of project delivery in consulting for financial industries; international experience is a plus
• Demonstrated experience in financial services in at least one of the following areas : banking, insurance, wealth and asset management, public finance
• Strong understanding of both business and technical aspects of technology / digital transformations within financial services, enabling the creation of value-driven technology strategies
• Must have extensive experience in transforming and implementing strategic initiatives within financial services organizations, including experience with process re-engineering, technology adoption, and cultural change management
• Demonstrated experience in one or more of the following key service offerings is a plus : organizational development (including org. design / set up, talent management, etc.), transformational delivery (implementing large transformational programs), and productivity and performance improvement
• Ability to successfully manage and deliver small - medium sized projects and / or manage small units with budget responsibility
• Superior problem solving and relationship building skills, including a demonstrated high level of client service commitment
• Ability to work collaboratively in a team environment and with people across all levels of an organization
• Proven ability to lead, coach, and develop teams
• Ability to communicate complex ideas effectively in English and Arabic
• Willingness to travel

Overview

Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance / high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else.

When you join us, you will have :

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Responsibilities

You will take full ownership of one large-scale project or 3-4 medium projects concurrently, structuring the scope and managing the project plan, resources and budget.

In this role you will actively manage client relationships to ensure high client satisfaction, lead the project team on the ground, monitoring and evaluating team performance, and actively developing team members by providing regular feedback and coaching.

You will lead and manage technology consulting engagements for financial services clients including solution design & implementation ensuring the delivery of the strategy.

You will lead cross-functional teams of consultants, architects, and analysts, fostering collaboration and ensuring the delivery of innovative and effective technology solutions.

You will demonstrate problem-solving and drive a structured approach to identifying and solving complex technology problems, leveraging industry best practices and methodologies.

You will strive to build client capabilities through continuous, on-the-job coaching to ensure sustained impact beyond the end of the project.

You will act as a subject matter expert in your chosen service line, combining broad experience with strong problem-solving abilities to derive business insights and solid recommendations for clients.

You will strengthen the firm’s knowledge base by codifying learnings from projects and coaching less tenured colleagues.

You will contribute to the growth of the practice externally by preparing business proposals for potential clients and internally by supporting organizational activities such as recruiting, performance evaluations, and training.

Qualifications

• Undergraduate or master’s degree in commerce, finance, business studies, operations, economics or a related field, with an outstanding academic record
• 8+ years' experience of project delivery in consulting for financial industries; international experience is a plus
• Demonstrated experience in financial services in at least one of the following areas : banking, insurance, wealth and asset management, public finance
• Strong understanding of both business and technical aspects of technology / digital transformations within financial services, enabling the creation of value-driven technology strategies
• Must have extensive experience in transforming and implementing strategic initiatives within financial services organizations, including experience with process re-engineering, technology adoption, and cultural change management
• Demonstrated experience in one or more of the following key service offerings is a plus : organizational development (including org. design / set up, talent management, etc.), transformational delivery (implementing large transformational programs), and productivity and performance improvement
• Ability to successfully manage and deliver small – medium sized projects and / or manage small units with budget responsibility
• Superior problem solving and relationship building skills, including a demonstrated high level of client service commitment
• Ability to work collaboratively in a team environment and with people across all levels of an organization
• Proven ability to lead, coach, and develop teams
• Ability to communicate complex ideas effectively in English and Arabic
• Willingness to travel

#J-18808-Ljbffr

Overview

Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance / high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward. In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else. When you join us, you will have : Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey. A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes. Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences. World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family. Responsibilities

You will take full ownership of one large-scale project or 3-4 medium projects concurrently, structuring the scope and managing the project plan, resources and budget. In this role you will actively manage client relationships to ensure high client satisfaction, lead the project team on the ground, monitoring and evaluating team performance, and actively developing team members by providing regular feedback and coaching. You will lead and manage technology consulting engagements for financial services clients including solution design & implementation ensuring the delivery of the strategy. You will lead cross-functional teams of consultants, architects, and analysts, fostering collaboration and ensuring the delivery of innovative and effective technology solutions. You will demonstrate problem-solving and drive a structured approach to identifying and solving complex technology problems, leveraging industry best practices and methodologies. You will strive to build client capabilities through continuous, on-the-job coaching to ensure sustained impact beyond the end of the project. You will act as a subject matter expert in your chosen service line, combining broad experience with strong problem-solving abilities to derive business insights and solid recommendations for clients. You will strengthen the firm’s knowledge base by codifying learnings from projects and coaching less tenured colleagues. You will contribute to the growth of the practice externally by preparing business proposals for potential clients and internally by supporting organizational activities such as recruiting, performance evaluations, and training. Qualifications

Undergraduate or master’s degree in commerce, finance, business studies, operations, economics or a related field, with an outstanding academic record 8+ years' experience of project delivery in consulting for financial industries; international experience is a plus Demonstrated experience in financial services in at least one of the following areas : banking, insurance, wealth and asset management, public finance Strong understanding of both business and technical aspects of technology / digital transformations within financial services, enabling the creation of value-driven technology strategies Must have extensive experience in transforming and implementing strategic initiatives within financial services organizations, including experience with process re-engineering, technology adoption, and cultural change management Demonstrated experience in one or more of the following key service offerings is a plus : organizational development (including org. design / set up, talent management, etc.), transformational delivery (implementing large transformational programs), and productivity and performance improvement Ability to successfully manage and deliver small – medium sized projects and / or manage small units with budget responsibility Superior problem solving and relationship building skills, including a demonstrated high level of client service commitment Ability to work collaboratively in a team environment and with people across all levels of an organization Proven ability to lead, coach, and develop teams Ability to communicate complex ideas effectively in English and Arabic Willingness to travel

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Overview of the role

Managing the rental business within Qatar, ensuring revenue growth and profitability from these regions are met. Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards. Must motivate guide and support all relevant personnel in the branch to achieving organizational objectives whilst maintaining good level of discipline and service standards. Must ensure quality control on a regular basis to ensure that the vehicles available for rent are always in a rentable condition and high standards are maintained. Comply and implement procedures in line with company policies and procedures. Continuously look for operational efficiencies and ensuring maximum usage of existing resources and assets. Must work closely with business process manager to streamline SOPs in the operations department.

What you will do

1. Fleet Management - Oversee end-to-end vehicle fleet operations including procurement, allocation, maintenance, and disposal. Ensure optimal fleet availability, utilization, and condition to meet business demand and contractual obligations.
2. Operational Efficiency - Drive process improvements to enhance productivity, reduce costs, and streamline workflows across rental and leasing operations. Implement and monitor standard operating procedures (SOPs) to ensure operational consistency across locations. Ensure vehicles are available at rental locations to maximise rental opportunities resulting in high utilisation which ensures revenue, margin and profitability for the region handled.
3. Operational Efficiency - Drive process improvements to enhance productivity, reduce costs, and streamline workflows across rental and leasing operations. Implement and monitor standard operating procedures (SOPs) to ensure operational consistency across locations. Ensure vehicles are available at rental locations to maximise rental opportunities resulting in high utilisation which ensures revenue, margin and profitability for the region handled.
4. Customer Service - Must ensure that one continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner. Manage escalations and ensure resolution of customer complaints within defined SLAs.
5. Employee Development - Identify the talents within the team members and develop the right resources, optimum use of these resources and identify them for succession planning.
6. Vendor & Partner Management - Oversee relationships with key external vendors (e.g., maintenance providers, fuel partners, insurance agencies).
7. Quality, Standards, Security, Policies and Procedures - Must ensure that there is proper control over cash, fleet and premises. Must ensure that business is conducted ethically adhering to standards, and strict compliance to policies and procedures.
8. Operational efficiencies - Enhance operational capabilities and deliver products and services better, faster and at lower cost.

Required Skills to be successful

Minimum Qualifications and Knowledge :

• Experience in sales and operational aspect of the automotive industry, preferably car rental or service related industry.
• Understanding of industry best practices, standards and their impact on customer service levels.
• Good understanding of retail sales operation and promotional activities to drive revenue and profitability.
• Work requires professional, written & verbal communication and inter personal skills
• Ability to communicate and interact with internal and external customers and senior management team
• Develop and maintain strong relationship with peer group and colleagues

Minimum Experience :

• Five years' minimum experience in service industry, preferably car rental and leasing industry.

Job Specific Skills :

• Excellent communication skills, planning and organizing, interpersonal skills (tact, diplomacy, influence etc), analytical skills, team player, highly focused on achieving results, Problem solving and commercial awareness.

Behavioural Competencies :

• Team player across all departments
• Leadership Skills
• Planning, organizing and ability to manage multiple demands.
• Quality orientation and accuracy.
• Professional ability.
• Initiative and commitment to achieve results.
• Excellent communication, interpersonal skills and cultural sensitivity.
• Ability to recover from challenging situations be positive and motivated.
• Strategic thinking.
• Creativity and innovation

What equips you for the role

Bachelor's degree / University degree or equivalent experience