23 Bell Captain jobs in Qatar

Join to apply for the Bell Captain role at IHG Hotels & Resorts

Join to apply for the Bell Captain role at IHG Hotels & Resorts

Get AI-powered advice on this job and more exclusive features.

As a Bell Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. Promote the desired work culture by living the 5 winning ways value – Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.

Your day-to-day

• Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times
• Maintain a good working relationship with all Bellboys
• Maintain an awareness of guest profiles through the Opera guest profile system
• Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout
• Handle all messages, mails and packages for guest and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
• Establish and control the duty roster in accordance with business needs
• Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest querie
  
  

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

True Attitude : being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Hospitality

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Join to apply for the

Bell Captain

role at

IHG Hotels & Resorts Join to apply for the

Bell Captain

role at

IHG Hotels & Resorts Get AI-powered advice on this job and more exclusive features. As a

Bell Captain

you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

Promote the desired work culture by living the 5 winning ways value –

Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.

Your day-to-day

Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times Maintain a good working relationship with all Bellboys Maintain an awareness of guest profiles through the Opera guest profile system Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout Handle all messages, mails and packages for guest and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way Establish and control the duty roster in accordance with business needs Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest querie

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

True Attitude : being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Other Industries Hospitality Referrals increase your chances of interviewing at IHG Hotels & Resorts by 2x Get notified about new Captain jobs in

Doha, Qatar . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

As a

Bell Captain , you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Promote the desired work culture by embodying the 5 winning ways:

Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together. Maintain good relationships with all Front Office employees and ensure guests are greeted professionally and warmly, with assistance offered at all times. Maintain good relationships with all Bellboys. Be aware of guest profiles through the Opera guest profile system. Supervise Bellboys to ensure luggage is carried from arrival to room and from room to departure on checkout. Handle messages, mails, and packages efficiently, ensuring timely delivery and proper storage if necessary. Establish and manage the duty roster according to business needs. Keep up-to-date with hotel services and communicate this information to subordinates to enable them to respond to guest queries. How do I deliver this? We genuinely care about people and demonstrate this through our commitment to True Hospitality every day. This is what unites every colleague across all IHG hotels. True Attitude : Be caring, desire to make a positive difference, and build genuine connections with guests. True Confidence : Possess the knowledge and skills to perform your role, instilling trust in guests to support them during their stay. True Listening : Focus on what guests are saying, observe body language, and understand their needs. True Responsiveness : Provide guests with what they need promptly and with care.

#J-18808-Ljbffr

Join to apply for theBell Captainrole atIHG Hotels & Resorts
Join to apply for theBell Captainrole atIHG Hotels & Resorts
Get AI-powered advice on this job and more exclusive features.
As aBell Captainyou are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.Promote the desired work culture by living the 5 winning ways value –Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.Your day-to-dayMaintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times
Maintain a good working relationship with all Bellboys
Maintain an awareness of guest profiles through the Opera guest profile system
Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout
Handle all messages, mails and packages for guest and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
Establish and control the duty roster in accordance with business needs
Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest querieHow do I deliver this?We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.True Attitude : being caring, wanting to make a positive difference, and building genuine connections with guestsTrue Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stayTrue Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needsTrue Responsiveness : is about providing guests with what they need, and doing so in a timely and caring mannerDon't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Seniority levelSeniority level Entry level
Employment typeEmployment type Full-time
Job functionJob function Other
Industries Hospitality
Referrals increase your chances of interviewing at IHG Hotels & Resorts by 2x
Get notified about new Captain jobs inDoha, Qatar.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr

Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is an award-winning owner and operator of luxurious hotels, resorts, and residences located in prime destinations worldwide, with a strong development pipeline. Recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage and represents the cutting edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, the Museum of Islamic Art, and the business district, West Bay.

As a Guest Services Agent , you will be responsible for:

• Greeting, checking in, and escorting guests promptly to their rooms
• Addressing special guest preferences recorded in guest history profiles
• Handling cash drawer properly as outlined in the MODOH Controller's Policy
• Checking cash float at the beginning and end of each shift to ensure amounts are correct
• Providing quality service with colleagues to guests by responding to requests promptly, efficiently, and courteously during check-in, check-out, and throughout the guest's experience
• Arranging fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations, and Room Service colleagues
• Printing and dropping cash out, adjustment slips, paid-out vouchers, and bank count reports
• Communicating clearly with the Night Duty Manager and Accounting Department
• Establishing a good working knowledge of the hotel outlets and products

As a Guest Services Agent , we expect from you:

• Friendly, enthusiastic, passionate, sociable
• Engaging, genuine, organized
• Minimum of 1 year of Front Office experience
• Minimum of 2 years of experience working in a 5-star hotel environment
• Previous experience working in the Middle East region is an advantage
• Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex

Our commitment to you includes:

• Learning & Development: We craft unique learning programs to support your growth at every career stage.
• MOstay: Enjoy complimentary nights and attractive rates on rooms for you and your loved ones, wherever you go in the world.
• Health & Colleague Wellness: We offer various health benefits and wellness programs to support your wellbeing.
• Retirement Plans: We provide different retirement plans depending on your service length and role.
• A competitive salary and benefits packages
• Transportation and Housing provided
• Relocation and Vacation Tickets

Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Please research employers independently. We do NOT endorse requests for money payments and advise against sharing personal or bank details. For security advice, visit our website. If you suspect fraud, email us at

#J-18808-Ljbffr

Mandarin Oriental, Doha is looking for a

Guest Services Agent

to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is an award-winning owner and operator of luxurious hotels, resorts, and residences located in prime destinations worldwide, with a strong development pipeline. Recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage and represents the cutting edge of luxury experiences. Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, the Museum of Islamic Art, and the business district, West Bay. As a Guest Services Agent , you will be responsible for: Greeting, checking in, and escorting guests promptly to their rooms Addressing special guest preferences recorded in guest history profiles Handling cash drawer properly as outlined in the MODOH Controller's Policy Checking cash float at the beginning and end of each shift to ensure amounts are correct Providing quality service with colleagues to guests by responding to requests promptly, efficiently, and courteously during check-in, check-out, and throughout the guest's experience Arranging fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations, and Room Service colleagues Printing and dropping cash out, adjustment slips, paid-out vouchers, and bank count reports Communicating clearly with the Night Duty Manager and Accounting Department Establishing a good working knowledge of the hotel outlets and products As a Guest Services Agent , we expect from you: Friendly, enthusiastic, passionate, sociable Engaging, genuine, organized Minimum of 1 year of Front Office experience Minimum of 2 years of experience working in a 5-star hotel environment Previous experience working in the Middle East region is an advantage Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex Our commitment to you

includes: Learning & Development: We craft unique learning programs to support your growth at every career stage. MOstay: Enjoy complimentary nights and attractive rates on rooms for you and your loved ones, wherever you go in the world. Health & Colleague Wellness: We offer various health benefits and wellness programs to support your wellbeing. Retirement Plans: We provide different retirement plans depending on your service length and role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Please research employers independently. We do NOT endorse requests for money payments and advise against sharing personal or bank details. For security advice, visit our website. If you suspect fraud, email us at

#J-18808-Ljbffr

Mandarin Oriental, Doha is looking for aGuest Services Agentto join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is an award-winning owner and operator of luxurious hotels, resorts, and residences located in prime destinations worldwide, with a strong development pipeline. Recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage and represents the cutting edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, the Museum of Islamic Art, and the business district, West Bay.
As a Guest Services Agent , you will be responsible for:
Greeting, checking in, and escorting guests promptly to their rooms
Addressing special guest preferences recorded in guest history profiles
Handling cash drawer properly as outlined in the MODOH Controller's Policy
Checking cash float at the beginning and end of each shift to ensure amounts are correct
Providing quality service with colleagues to guests by responding to requests promptly, efficiently, and courteously during check-in, check-out, and throughout the guest's experience
Arranging fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations, and Room Service colleagues
Printing and dropping cash out, adjustment slips, paid-out vouchers, and bank count reports
Communicating clearly with the Night Duty Manager and Accounting Department
Establishing a good working knowledge of the hotel outlets and products
As a Guest Services Agent , we expect from you:
Friendly, enthusiastic, passionate, sociable
Engaging, genuine, organized
Minimum of 1 year of Front Office experience
Minimum of 2 years of experience working in a 5-star hotel environment
Previous experience working in the Middle East region is an advantage
Strong command of Microsoft Office products, PSMS, Go Concierge, Hot So S, and Rex
Our commitment to youincludes:
Learning & Development: We craft unique learning programs to support your growth at every career stage.
MOstay: Enjoy complimentary nights and attractive rates on rooms for you and your loved ones, wherever you go in the world.
Health & Colleague Wellness: We offer various health benefits and wellness programs to support your wellbeing.
Retirement Plans: We provide different retirement plans depending on your service length and role.
A competitive salary and benefits packages
Transportation and Housing provided
Relocation and Vacation Tickets
Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Please research employers independently. We do NOT endorse requests for money payments and advise against sharing personal or bank details. For security advice, visit our website. If you suspect fraud, email us at #J-18808-Ljbffr

Scope and Objectives

The Guest Services Manager (GSM) assists Director of Front Office in the management of the Guest Services team. The GSM is required to demonstrate humility in leadership of the team, be technically sound on Front Office software, has a guest centric approach in service delivery, be a confident communicator, efficient organizer and has a sense of responsibility to uphold the Raffles Brand. In joining the team for a pre-opening journey, the GSM has to be ready to embody a tenacious and innovative spirit in building the team together with the leaders.

Raffles Hotel & Resort

An oasis for the well-travelled since 1887 reinterpreted for the 21st century traveler, Raffles has been synonymous with luxury, glamour and extraordinary service for well over a century. Born in Singapore, the brand has since extended its network all around the world, welcoming the influential community of each destination. Whether you come to drink, dine, celebrate or simply to unwind, the outstanding personalities working at Raffles know better than anyone else how to ensure that you “Arrive as a guest, Leave as a friend, and Return as family”.

Personal Attributes required for the Role
- Possesses strong interpersonal skills and ability to communicate in second language
- Manages all guests/team members’ needs with equal drive
- Embodies a creative mind to curate new service processes with guest satisfaction and team productivity in mind
- Carries an eye for detail and an approachable demeanor for all guests and team members
- Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
- Self-driven approach to carry out assigned responsibilities
- Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act
- Possesses good computer and property management system knowledge
- High level of integrity, enthusiasm, dedication for continuous improvement
- Undertakes a coach’s and mentor’s mentality to bring the best out of every team member
- Embraces change and open-minded in a dynamic work environment
- Has an understanding of the middle eastern clientele and culture
- Has an understanding of key stakeholders in the luxury travel space

Key Roles & Responsibilities
- Champions the guests’ greeting experience upon arrival at the hotel
- In charge of housekeeping of driveway and management of vehicle flow
- Manages the overall limousine operation with focus on creating great service experiences and maximising revenues
- Maintains fruitful partnerships with limousine and valet vendors
- Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
- Maintains communication channels with all departments of the hotel
- Curate arrival greeting experience and ensure adherence of service sequence
- Ready to cover all roles and functions of the Front Office Team
- Assists other hotel department functions when the need arises
- Manages bellmen, doormen, coffee attendants to ensure seamless arrival and departure experience for all guests
- Maintains oversight and allocates resources to the smooth running of the daily operation
- Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
- Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision
- Assist to set out KPIs and deliverables for the year with the Director of Front Office
- Create action plan and monthly overview of goals set out for the year
- Assist the Director of Front Office to appraise the team at the end of year
- Carries out managerial duties and any other duties as and when assigned by the management of the hotel and department together with or in the absence of the Director of Front Office
- Training and coordination with supporting departments
- Use data from given hotel systems to analyze areas of improvement and creating action plans for betterment of service
- Intuitively anticipates through observation and interactions guests’ needs and wants and orchestrates unique experiences
- Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
- Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Executes the annual upsell strategy and achieves all goals as set by management
- Addresses any security incidents and manages guest complaints and reacts proactively when suitable and appropriate while keeping Director of Front Office informed
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assura

"Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.

The alluringly modern Hyatt Regency Oryx Doha is conveniently located close toHamad International Airportand just a few minutes away from theheart of the city, the palm-fringed Corniche,National Museum of Qatarand Doha's business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience forbusiness and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.

As part of signature experience through their Hyatt Regency journey, our guests are connected to regionally inspired dining experiences through a collection of award-winning restaurants serving delicacies that satisfy any palate. From the exclusive Rubix well-known for live entertainment and parties to The Cellar offering a tantalizing tapas, traditionally prepared paellas and wide selection of vinos, to Al Nafourah Garden presenting an authentic Lebanese menu, alfresco dining, and hubbly bubbly, our six F&B outlets serve cuisine to suit all tastes and occasions.

About the role:

We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests' stay free from stress and filled with success.

As a Guest Service Officer - Guest Services, you will be responsible for welcoming guests to our hotel and creating the first impression and lasting memories. You will have the ability to influence the overall experience through exchange of engaging dialogues and stories with our guests during their stay at our hotel. Your interactions with the guests will include extend personal service and attention to all guests, with particular emphasis to Regency Club and VIP Guests . This role is expected to provide prompt, courteous and efficient service to all guests, so as to achieve a high level of guest satisfaction through personalized service from arrival till departure .

Qualifications

What we are looking for:

• Exceptional interpersonal skills showing care and the ability to connect and care for our guests
• International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
• Relevant degree or diploma in Hospitality or Tourism management
• Desire to constantly learn and ambition to grow
• Ability to work under pressure

What we are offering:

• Paid employment visa and incoming air ticket
• Competitive tax-free salary and benefits
• Paid vacation days and sick leave days
• Paid medical expenses
• Free accommodation
• Free shuttle bus service between the hotel and the accommodation
• Free meals on duty and off duty in the colleague outlet
• Opportunities for career growth within the global company
• Free room nights, Discounted and Friends & Family Room Rates at Hyatt worldwide

Our family is always growing. Want to be in the know?