56 Bilingual Representative jobs in Qatar

Company Description

SMSA Express is a market leader in the courier industry, providing services to tens of thousands of businesses and individuals since 1994. The company offers a wide range of logistics solutions including international and domestic express transportation, customs clearance, and specialized services for various sectors such as healthcare. Serving numerous organizations and governmental entities, SMSA is known for its time-sensitive and secure services. With a vast network connecting 230 countries, SMSA provides cost-effective shipping, freight forwarding, and customized logistics services supported by a dedicated customs clearance department.

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Doha, Qatar. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include answering calls, resolving complaints, processing orders, and offering product or service information to clients.

Qualifications

• Skills in Customer Service and Customer Satisfaction
• Experience in Customer Support and Customer Experience
• Proficiency in communication and problem-solving
• Ability to work effectively in a team and handle high-pressure situations
• Previous experience in the logistics or courier industry is a plus
• Proficiency in English; additional languages are a plus
• Customs clearance experience
• Filipino / Female
• 25 to 35 years old

Job Title: Customer Service Representative – Wood Manufacturing Industry

Location: Qatar

Employment Type: Full-time

About the Role:

We are seeking a proactive Customer Service Representative to join our team in the wood manufacturing industry. This role will be face-to-face with clients and will involve coordinating orders, monitoring pending deliveries, and following up with both the production team and customers to ensure smooth operations.

Key Responsibilities:

• Handle walk-in and face-to-face customer inquiries in a professional manner.
• Coordinate orders and ensure accurate entry into the system.
• Follow up on pending deliveries with logistics and ensure timely updates to customers.
• Liaise with the production team regarding order progress and special requirements.
• Provide regular updates to clients regarding their orders and delivery schedules.
• Resolve customer concerns promptly and effectively.
• Maintain records of customer interactions, orders, and transactions.

Requirements:

• Previous experience in customer service, preferably in manufacturing or wood industry.
• Strong communication and interpersonal skills.
• Ability to coordinate between multiple teams (sales, production, delivery).
• Detail-oriented with good organizational and multitasking skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Ability to work under pressure in a fast-paced environment.

Preferred:

• Background in wood, furniture, or manufacturing sectors.
• Knowledge of basic production or order cycle processes.

Job Type: Full-time

Application Question(s):

• How soon you can join?

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat.
• Resolve customer complaints efficiently and professionally.
• Process orders, returns, and account updates.
• Maintain accurate customer records.
• Collaborate with team members to improve customer satisfaction.

Qualifications:

• High school diploma or equivalent.
• Strong communication and problem-solving skills.
• Ability to remain calm under pressure.
• Computer literacy and ability to use CRM tools.
• Prior customer service experience preferred.

The role of
Customer Service Representative
is to handle real-time
chat-based support
for our customers. In this role, you will provide prompt, accurate, and courteous assistance through live chat and messaging channels, ensuring a smooth and satisfying customer experience. This position is ideal for individuals with strong written communication skills and a passion for solving problems efficiently in a digital environment.

Accountability & Responsibilities of Role:

• Respond to customer inquiries and issues via live chat and messaging platforms in a timely and professional manner.
• Provide accurate information regarding products, services, billing, and policies.
• Troubleshoot problems and guide customers through step-by-step solutions when needed.
• Manage multiple chat conversations simultaneously while maintaining high-quality responses.
• Escalate unresolved or complex queries to the appropriate support level or department.
• Log all customer interactions accurately and thoroughly in the CRM or ticketing system.
• Follow chat scripts, tone guidelines, and brand voice standards to maintain consistency.
• Meet or exceed performance targets such as Chat Response Time, Resolution Time, and Customer Satisfaction (CSAT).

Position Requirement:

• High school Certificate.
• 1–3 years of experience in a chat-based customer service or contact center role.
• Excellent written communication skills with strong grammar, punctuation, and tone awareness.
• Ability to multitask and manage concurrent chats effectively.
• Strong typing speed and accuracy in English and Arabic (typically 35+ WPM).
• Familiarity with chat platforms and CRM tools.
• Experience using tools like Zendesk Chat, Intercom, LivePerson, or Freshchat is preferred.
• Exposure to omnichannel support environments.

Location

Doha, Qatar

Experience

3

Job Type

Outsourcing

Job Description

Management Solutions International (MSI) is hiring

We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location).

Requirements:

• Diploma or higher qualification
• 3+ years experience in customer service within logistics / warehouse / distribution
• Arabic language proficiency is mandatory
• Familiarity with Warehouse Management Systems (WMS) preferred
• Willing to work in rotational / shift-based schedules

Only shortlisted applicants will be contacted.

Key Responsibility Areas (KRA)

• Branch Coordination – Yet to Apply Sheet
• Coordinate regularly with all branches under Trenity and Navigate.
• Ensure timely collection of the "Yet to Apply" sheet from each branch.

• Maintain up-to-date records and ensure no delays in receiving this data.

• Documentation Cross-Verification

• Verify and cross-check the following documents for each applicant/client:
• Payment receipt or proof
• Signed agreement
• Passport copy

• Compile and submit a complete and accurate report on a regular basis.

• Client Coordination & Query Resolution

• Proactively manage and resolve client queries in a professional and timely manner if required by Branches.

• Escalate unresolved issues to the concerned department as required.

• Weekly Reporting

• Every Monday, share a consolidated summary and detailed report of the "Yet to Apply" sheet.

• Ensure the report is always up-to-date and readily available for management review at any time.

• Work Permit Tracking

• Monitor and collect work permits from Employers
• Update the Master Sheet with the latest status and details of each work permit.

• Communicate updates and changes to all relevant branches in a timely manner.

• Work Permit Payment & Master Sheet Update

• Cross-check work permit payments for accuracy.
• Ensure payment status and relevant notes are correctly recorded in the Master Sheet.
• Keep the Master Sheet current and accessible to concerned team members.

Additional Expectations:

• Maintain a high level of accuracy and attention to detail.
• Ensure timely communication and coordination between departments.
• Uphold company confidentiality and data privacy standards.
• Show initiative and responsibility in handling operations-related tasks independently.

Job Type: Full-time

Pay: QAR3, QAR4,000.00 per month

Language:

• Hindi / Urdu (Preferred)

Company Description

SEED is a medical clinic in Doha, Qatar, that combines ancient wisdom and modern knowledge to create a holistic ecosystem of complete health, nourishment, and healing. Our mission is to provide a sanctuary for individuals seeking to improve their well-being through integrated approaches. We focus on nurturing the mind, body, and spirit through a range of services designed to promote balanced living. Join our team to be a part of this transformative journey in wellness.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Doha, Qatar. The Customer Service Representative will be responsible for handling customer inquiries, providing support and assistance, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include responding to customer questions, resolving complaints, maintaining records of customer interactions, and communicating effectively with other departments to provide timely solutions.

Qualifications

• Customer Service, Customer Support, and Customer Experience skills
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Experience in ensuring Customer Satisfaction and resolving customer issues
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Strong problem-solving abilities
• Proficiency in using customer management software and tools
• Prior experience in the wellness or health industry is a plus
• Bachelor's degree in Business Administration, Hospitality, or related field

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

The ideal candidate will be capable of creating effective marketing strategies that assist the efforts of sales teams and generate additional leads. This candidate should be comfortable creating content to aid the sales teams and have an ability to evaluate a marketing campaign to guarantee the best outcome. Additionally, this candidate should have a good understanding of the goals of various salespeople and ultimately operate as a close business partner.

Responsibilities

• Conduct market research and provide sales teams with competitive intelligence
• Generate marketing resources and run campaigns to assist work of sales teams Identify target audiences and potential sales leads through marketing campaigns
• Demonstrate outcomes of marketing efforts through metrics and deliverables

Qualifications

• Bachelor's degree
• Experience in marketing or related field
• Strong creative, analytical and communication skills
• Proficient in Microsoft Office

Job Description

We are seeking a Female Customer Service Representative (Arabic Speaker) to join our team at 20M Wellbeing, a premium EMS fitness and wellness studio located in Laffan Tower, West Bay, Doha.

In this role, you will support the sales team by managing client communication after initial contact has been made, ensuring smooth scheduling, excellent service, and a positive client experience throughout their wellness journey.

The ideal candidate will be organized, customer-focused, and fluent in both Arabic and English. You will play a key role in maintaining client satisfaction through regular follow-ups, appointment coordination, and ongoing support.

Key Responsibilities:

Greet and assist all clients in a warm, professional manner

Handle incoming inquiries via phone, WhatsApp, and in person (Arabic & English)

Schedule and manage client bookings and appointments

Support membership sign-ups, renewals, and payment processing

Conduct regular follow-ups with clients to confirm appointments, gather feedback, and encourage retention

Coordinate with coaches and operations to ensure smooth daily workflow

Maintain and update customer records and CRM system

Assist in promoting services, offers, and packages

Ensure the front desk and reception area remain clean and welcoming

Requirements:

Female candidates only

Fluent Arabic speaker (English also required)

Previous experience in customer service.

Excellent communication and interpersonal skills

Organized, detail-oriented, and tech-friendly

Positive attitude and professional appearance

Interest in health, fitness, or wellness is an advantage

Flexible with working hours, including evenings and weekends

Working Hours:

Full-time

6 days/week

Job Types: Full-time, Permanent