47 Bnb Assistant jobs in Qatar

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

· Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.

· Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.

· Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.

· Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.

· Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.

· Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.

· Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.

· Safeguard guest privacy by refraining from disclosing any guest details.

· Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.

· Uphold environmental, health, and safety standards in alignment with organizational policies.

· Adhere to the company's environmental, health, and safety procedures and policies.

Job Types: Full-time, Permanent

Pay: QAR2,000.00 per month

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationDelta Hotels City Center Doha, Zone 61, Building 31, Aba Almsan-Blumsan Street 831, Doha, Qatar, Qatar

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

Job title

Senior Front Desk Agent - Oryx Airport Hotel

Ref #

Location

Qatar - Doha

Job family

Customer Service

• Closing date: 01-Oct-2025

About the role:

We are currently recruiting for Senior front Desk Agent for Oryx Airport Hotel in Doha.

As a Senior Front Desk Agent, you are entrusted with delivering exceptional customer service to all guests, ensuring their needs are addressed promptly and professionally. You will provide mentorship and support to fellow front desk agents, fostering a well-trained team capable of delivering outstanding service. Additionally, you are responsible for overseeing the efficient execution of all front desk operations, ensuring strict adherence to hotel policies and procedures.

Key accountabilities include:

• Respond to guest inquiries and provide hotel information professionally.
• Monitor and replenish front desk supplies to ensure uninterrupted service.
• Maintain cleanliness and organization of the front desk and lobby areas.
• Allocate rooms based on guest preferences and special requests.
• Deliver exceptional customer service to ensure guest satisfaction.
• Follow proper billing and payment procedures as per company SOPs.
• Maintain accurate records of guest accounts, reservations, and payments.
• Address guest feedback and complaints promptly and professionally.
• Support and guide Front Desk Agents to ensure service excellence.
• Coordinate with Housekeeping and Maintenance on room status updates.
• Handle guest payment details in compliance with PCI standards.
• Protect guest privacy by safeguarding personal information.
• Adhere to hotel environmental, health, and safety policies.
• Perform additional duties as assigned by the Head of Department.

Be part of an extraordinary story:

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what's never been done before.

About you :

The successful candidate will have the following qualifications and job specific skills:

• High School Qualification with Minimum 1 year of job-related experience.
• Bachelor's Degree or Equivalent with No prior job-related work experience.
• Preferred, 2 year of experience within 5 star property

Job Specific skills:

• Knowledge of Opera or similar property management system.
• Command of English language.
• Have excellent communication skills.
• Interactive, customer service oriented with warm, cheerful and expressive personality.
• Polite, reliable, knowledgeable and able to adapt to changing requirements.
• Able to perform under pressure.
• Flexible to work on shifts. Including night shifts.
• Problem-solving.
• Being fluent in the Arabic language, is an advantage.

About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply :

If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Work Locations
The Plaza Doha, LXR Hotel & Resorts

Schedule
Full-time

Brand
LXR by Hilton

Job
Guest Services, Operations, and Front Office

We are seeking a professional, and well-organized Front Desk Officer/Receptionist to join our team. As the first point of contact for our company, you will play a key role in creating a welcoming environment for visitors and providing excellent customer service. Your responsibilities will include managing incoming calls, greeting guests, handling inquiries, scheduling appointments, and supporting daily administrative operations. The ideal candidate is presentable, communicative, and able to multitask in a fast-paced environment.

Job Type: Full-time

Company Description
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.
Job Description
To assist the Front Office team with all reception related tasks while focusing on personalized service to the guests. Playing a key role in VIP procedures. Making sure all guests are satisfied with their stay through follow ups and providing the highest level of service while adhering to all MGallery standards.

What Is In It For You

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and worldwide
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

• To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests.
• To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To go through all guest arrivals on a daily basis and make sure that all VIPs are properly flagged with the right category and that their preferences are updated.
• To prepare an amenities sheet daily and coordinate with F&B to make sure all amenities are sent on time and to the right place.
• Coordinate with FOM on all special VIP cards and ensuring they are placed in the room along with amenities before arrival.
• To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
• To call the AFOM or FOM for advice in serious cases or if an approval is required.
• To be fully aware of and to report all guest comments or complaints.
• Assist in any other duties when required by the Front Office Manager.
• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.
• Handle guest requests either in person, via phone or by email, always using MGallery etiquettes and standards.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred.
• 0-2 years related experience.
• Strong customer service skills required
• Strong organizational skills required

Additional Information

Your Team And Working Environment
We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.

Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar's capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes' drive from Hamad International Airport and 10 minutes from West Bay.

We are looking for a dedicated and organized Front Desk Receptionist (FEMALE ONLY) to join our growing team.

In this role, you will be the main point of contact for clients—handling bookings, coordinating with therapists, and ensuring smooth daily operations for our home service wellness activities. You will also serve as a support and backup to the Spa Supervisor.

Key Responsibilities

Answer client calls, messages, and inquiries promptly and professionally.

Manage appointment scheduling and coordinate therapist assignments.

Track therapist availability, locations, and daily schedules.

Confirm bookings and follow up with clients before and after services.

Handle payments, receipts, and client records accurately.

Support the Supervisor with daily reports and team coordination.

Ensure smooth communication between clients, therapists, and management.

Qualifications:

• Minimum 1 year of experience in a spa, wellness, or hospitality role.

• Excellent communication and customer service skills .(Arabic and English).

• fluency in arabic is required.

• Strong organization and time-management abilities.

• Computer and mobile app proficiency (booking, WhatsApp, Excel, etc.).

Benefits:

• Company-provided accommodation
• Supportive and professional work environment
• Opportunity for career growth within a fast-developing wellness company

Calm, professional, and detail-oriented personality.

Team player with flexibility to work in a dynamic home service environment.

valid NOC and tranferable visa.

Job Type: Full-time

Pay: QAR2, QAR2,500.00 per month

Application Question(s):

• are you comfortable coordinating staff schedules and appointments ?
• Are you detail-oriented and able to manage multiple tasks simultaneously?
• Are you able to track multiple staff schedules and locations simultaneously?

Experience:

• front desk, receptionist: 1 year (Required)

Language:

• Arabic (Required)
• english (Required)

License/Certification:

• NOC and transferable visa (Required)

PRIMARY RESPONSIBILITIES:

1. Assists in maximizing room sales and revenue.
2. Prepares guest name lists.
3. Prepares for guest arrivals and departures.
4. Greets and addresses guests by name upon their check-in and check-out.
5. Assists guests while they are registering.
6. Assists guests with transportation arrangements, luggage, payment, etc.
7. Escorts guests to their rooms.
8. Informs Guest Service Attendants of guests' room number.
9. Shows the room features and facilities to guests.
10. Assists and follows up guests' requests and inquiries.
11. Recommends F&B outlets and entertainments in the hotel to guests.
12. Briefs next shift personnel to hand over at the end of the shift.
13. Provides information, directions and service based on the hotel standards and policies.
14. Operates the Business Center in providing secretarial service and handles all requested documents and information.
15. Ensures a prompt delivery of mails and messages.
16. Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
17. Controls and distributes guest room keys.
18. Strictly follows hotel and company standards and policies.
19. Informs management regarding guest feedback or any unusual events.
20. Is familiar with the emergency procedures of the hotel.
21. Performs other duties as assigned by Shift Manager or FO Manager.

ADMINISTRATIVE RESPONSIBILITIES

1. Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel's expectation.
2. Conducts daily briefing and de-briefing in the absence of the immediate supervisor
3. Recommends corrective actions for unfavorable variances in job standards and budget commitment.
4. Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
5. Establishes two-way communication within and related departments.
6. Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
7. Prepares volume of business counts and revenue report for the concerned section
8. Attends briefing and departmental meetings or as assigned by supervisor.
9. Manages time effectively by meeting deadlines on time.
10. Administers personnel action on leaves & overtime requests, disciplinary actions and commendation as assigned by supervisor.
11. Identifies and solves problems in a professional manner.
    
    Assists others to ensure the operation is run smoothly and effectively

TECHNICAL RESPONSIBILITIES

1. Knows and understands the job description of all positions in the department and be able to perform the task as required.
2. Knows and understands policies of the department well and can guide others to perform the job well.
3. Recognizes good quality products and presentation
4. Checks and improves all service standards established by the company
5. Supervises staff activities to maximize revenue and minimize costs.
6. Provides assistance to the staff when required during peak periods.
7. Maintains grooming standards for all personnel
8. Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
9. Manages wastes by reducing and recycle the wastes, change staff behavior to carefully use all resources.
10. Knows the requisition point and par stock of products used in the department such as guest supplies, paper supplies, etc.

COMMERCIAL RESPONSIBILITIES

1. Communicates effectively with guest, clients, business partners and staff.
2. To be a good sales person to promote hotel's image and businesses.
3. Participates community projects or activities in order to promoting the hotel's image and cooperation to improve community relationship.

HUMAN RESOURCES RESPONSIBILITIES:

1. Coaches and counsels all staff when applicable
2. Evaluates objectively the performance of staff in his/her responsibilities.
3. Provides training to all staff in his/her department regularly.
4. Motivates staff to grow within the company.
5. Develops him/herself to be better supervisor/manager at all times.

RELATIONSHIP

1. Reports to Unit Manager concerned.
2. Directs and supervises activities of subordinates.
3. Coordinates with all concerned personnel to ensure that all activities are accomplished.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY'S CULTURE

• Communicate and fully embracing the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – "Proud to belong and to contribute"

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

• Minimum education of Bachelor degree in Hotel Management or relevant degree.
• Fresh graduate is welcome. Minimum of 1 years in Reception or Guest Service experience will be a strong plus
• Have good English communication skills both in written and spoken
• Pleasant personality with good communication and interpersonal skills

Date Posted

August 26, 2025

Location

dusitD2 Salwa Doha

Division

Corporate Office > Rooms

Minimum Experience

3 Year