15 Branch Manager jobs in Qatar

Overview

To manage the branch in accordance with CBQ overall strategic objectives and mission statement, in order to promote sales, achieve business growth and provide high quality service to the customers. Key Accountabilities

Supervision of Subordinates

Organize and supervise the activities and work of subordinates to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy. Provide on-the-job training and constructive feedback to subordinates to support their overall development. Budgets and Plans

Contribute to the preparation of the budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues and areas of unsatisfactory performance are identified. Branch Management

Manage the implementation of segment value propositions and provision of services in the assigned branch, in order to provide high - Manage and review manpower staffing for branch under this position’s area of responsibility based on set CBQ branch target and mission statement, in order to ensure that branch manpower needs are sufficiently addressed. Organize and supervise the implementation of branch Marketing and Business Development plans, in order to ensure flawless execution to drive growth and profitability for the business through utilization of branch as company owned media space. Organize and supervise customer focus initiative and product or brand awareness campaigns in the branch, in order to sensitize branch team to the needs of customer and CBQ corporate values. Oversee the approval of all advances within the branch, in order to manage cash level and exposure in adherence to CBQ policy and standard. Branch Performance Management

Monitor performance of the branch within area of responsibility against set of objectives through regular follow up of periodic result monitoring (daily, monthly, quarterly, and annually) in order to achieve target and drive operational excellence. Monitor branch credit portfolio quality and follow up on the delays by implementing remedial action plan if necessary, in order to improve the credit portfolio quality. Branch Customer Service

Manage and review CBQ branch service quality and implement immediate remedial action plans if necessary, in order to ensure high quality of services are readily provided to CBQ branch customer. Monitor the management of CBQ branch customer complaints and queries, in order to ensure speedy and effective resolution to complaint and or query. Manage branch initiatives to promote self-service channels by encouraging staff to educate customer use of alternative channels (ATMs, POS, Call Centre, SMS, IVR, Bank Direct etc), in order to drive optimization of services to improve profitability. Branch Capability Building

Conduct periodic coaching and capability building programs for CBQ branch team, in order to drive team performance to achieve growth and profitability for the business. Collect input from branch team and provide improvement suggestion for new or existing branch operation, in order to ensure all business opportunities and service quality are optimized. Branch Reporting

Generate periodic and or ad-hoc reports about branch team, in order to provide visibility on the team’s achievement against established business target. Change Management

Lead and direct the management of change through continuous improvement of departmental systems, processes and practices taking into account ‘international leading practice’, changes in international standards and changes in the business environment which demand proactive action plans. Policies, Systems, Processes and Procedures

Develop and oversee the implementation of functional policies, procedures and controls in order to ensure that all activities are conducted in compliance with risk, audit, and regulatory requirements while delivering a quality, cost-effective service. Quality, Health, Safety, and Environment

Ensure compliance to all relevant quality, health, safety and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude. MIS and Reports

Ensure that all departmental reports are prepared timely and accurately and meet CBQ department requirements, policies and standards. Education

Bachelor’s Degree, in Business-related major

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**Branch Manager**
- With atleast 5 years of experience for hotel & restaurant industry
- Male/Female
- Must have pleasing personality and good communication skills
- Asian nationality

**Supervisor**
- With atleast 3 years of experience for hotel & restaurant industry
- Male/Female
- Must have pleasing personality and good communication skills
- Asian nationality

**Frontline (cashier, waitress, order taker)**
- With atleast 1 to 2 years of experience
- Male/Female
- Must have pleasing personality and good communication skills
- Asian nationality

**Kitchen Crew**
- With atleast 1 to 2 years of experience
- Male/Female
- Atleast have a background in kitchen Restaurant
- Asian nationality

Local hire only

Salary will discuss upon interview

Senior Lecturer – Business (Management, Marketing, HR, Finance)

We are looking for dynamic and highly qualified Senior Lecturers to join our Business faculty in one of the following disciplines: Management, Marketing, Human Resources, or Finance . The ideal candidates will demonstrate academic excellence, industry experience, and a passion for teaching, curriculum development, and research.

Business (Management)

The Senior Lecturer in Management will be responsible for delivering high-quality teaching, developing and updating curriculum, and conducting research in key areas such as strategic management, leadership, operations management, organizational behavior, and innovation.

Key Skills:

Expertise in strategic management, organizational behavior, operations, and leadership

Knowledge of corporate governance and global business trends

Experience in teaching business strategy, innovation, and entrepreneurship

Strong research background in management theory or applied business solutions

Familiarity with case-based and experiential learning methodologies

Ability to mentor students and lead academic projects

Business (Marketing)

The Senior Lecturer in Marketing will be responsible for teaching undergraduate and postgraduate courses in digital marketing, branding, consumer behavior, and strategic marketing. The candidate will be expected to lead curriculum design, foster industry collaboration, supervise student research, and maintain a strong research profile in marketing. Active engagement in community and institutional service is also expected.

Key Skills:

In-depth knowledge of digital marketing, branding, consumer behavior, and marketing analytics

Experience with marketing strategy development and market research tools

Proficiency in using marketing software/tools (e.g., Google Analytics, HubSpot, SPSS)

Strong industry linkages for collaborative research and project-based learning

Ability to teach social media, integrated marketing communication, and international marketing

Publication record in marketing journals or conferences

Business (Human Resource Management)

The Senior Lecturer in HRM will teach core and elective courses in human resource planning, recruitment, performance management, labor law, and employee relations. The role includes mentoring students, contributing to policy design, and conducting impactful research. The ideal candidate will collaborate with industry stakeholders and help students develop practical HR skills aligned with current workplace trends.

Key Skills:

Expertise in HR strategy, talent development, employee relations, and performance management

Familiarity with labor laws, especially Qatar/GCC labor regulations

Experience with HRIS systems and HR analytics

Ability to teach courses in recruitment, training & development, compensation, and organizational behavior

Proven ability to align people strategies with organizational objectives

Research background in workplace culture, diversity, or employee engagement

Business (Finance)

The Senior Lecturer in Finance will teach subjects in corporate finance, investment analysis, financial markets, and financial technology. Responsibilities include course development, research supervision, and advancing scholarly output. The ideal candidate will work closely with finance professionals and contribute to the university’s mission of preparing students for careers in financial services and research.

Key Skills:

Advanced knowledge in corporate finance, investment, banking, and financial modeling

Proficiency in financial analysis tools (Excel, Bloomberg, SAP, or similar platforms)

Experience teaching accounting, risk management, financial markets, or fintech topics

Strong research profile in financial economics or quantitative finance

Understanding of global financial regulations and ethical practices

Industry exposure or collaboration on applied finance research/projects

Requirements

Requirements, Skills & Experience:

PhD in a Business-related field (Management, Marketing, HR, Finance).

Proven teaching experience at university level.

Strong research portfolio with publications in reputable journals.

Expertise in subject-specific areas (e.g., strategic management, consumer behavior, organizational development, financial analysis).

Excellent communication and presentation skills.

Ability to develop curricula and deliver engaging lectures.

Industry experience is an advantage.

Collaborative mindset and commitment to academic excellence.

• Competitivetax-free salary, based on qualifications and experience
  
• Annualairfare allowance
  
• Comprehensivemedical insurance coverage
  
• Paidannual leave and end-of-service benefits in accordance with Qatar LaborLaw
  
• Opportunitiesfor research, innovation, and international collaboration
  
• Accessto smart classrooms and advanced computing labs
  

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Senior Lecturer – Business (Management, Marketing, HR, Finance)

We are looking for dynamic and highly qualified

Senior Lecturers

to join our Business faculty in one of the following disciplines:

Management, Marketing, Human Resources, or Finance . The ideal candidates will demonstrate academic excellence, industry experience, and a passion for teaching, curriculum development, and research.

Business (Management)

The Senior Lecturer in Management will be responsible for delivering high-quality teaching, developing and updating curriculum, and conducting research in key areas such as strategic management, leadership, operations management, organizational behavior, and innovation.

Key Skills:

Expertise in strategic management, organizational behavior, operations, and leadership

Knowledge of corporate governance and global business trends

Experience in teaching business strategy, innovation, and entrepreneurship

Strong research background in management theory or applied business solutions

Familiarity with case-based and experiential learning methodologies

Ability to mentor students and lead academic projects

Business (Marketing)

The Senior Lecturer in Marketing will be responsible for teaching undergraduate and postgraduate courses in digital marketing, branding, consumer behavior, and strategic marketing. The candidate will be expected to lead curriculum design, foster industry collaboration, supervise student research, and maintain a strong research profile in marketing. Active engagement in community and institutional service is also expected.

Key Skills:

In-depth knowledge of digital marketing, branding, consumer behavior, and marketing analytics

Experience with marketing strategy development and market research tools

Proficiency in using marketing software/tools (e.g., Google Analytics, HubSpot, SPSS)

Strong industry linkages for collaborative research and project-based learning

Ability to teach social media, integrated marketing communication, and international marketing

Publication record in marketing journals or conferences

Business (Human Resource Management)

The Senior Lecturer in HRM will teach core and elective courses in human resource planning, recruitment, performance management, labor law, and employee relations. The role includes mentoring students, contributing to policy design, and conducting impactful research. The ideal candidate will collaborate with industry stakeholders and help students develop practical HR skills aligned with current workplace trends.

Key Skills:

Expertise in HR strategy, talent development, employee relations, and performance management

Familiarity with labor laws, especially Qatar/GCC labor regulations

Experience with HRIS systems and HR analytics

Ability to teach courses in recruitment, training & development, compensation, and organizational behavior

Proven ability to align people strategies with organizational objectives

Research background in workplace culture, diversity, or employee engagement

Business (Finance)

The Senior Lecturer in Finance will teach subjects in corporate finance, investment analysis, financial markets, and financial technology. Responsibilities include course development, research supervision, and advancing scholarly output. The ideal candidate will work closely with finance professionals and contribute to the university’s mission of preparing students for careers in financial services and research.

Key Skills:

Advanced knowledge in corporate finance, investment, banking, and financial modeling

Proficiency in financial analysis tools (Excel, Bloomberg, SAP, or similar platforms)

Experience teaching accounting, risk management, financial markets, or fintech topics

Strong research profile in financial economics or quantitative finance

Understanding of global financial regulations and ethical practices

Industry exposure or collaboration on applied finance research/projects

Requirements

Requirements, Skills & Experience:

PhD in a Business-related field (Management, Marketing, HR, Finance).

Proven teaching experience at university level.

Strong research portfolio with publications in reputable journals.

Expertise in subject-specific areas (e.g., strategic management, consumer behavior, organizational development, financial analysis).

Excellent communication and presentation skills.

Ability to develop curricula and deliver engaging lectures.

Industry experience is an advantage.

Collaborative mindset and commitment to academic excellence.

Competitivetax-free salary, based on qualifications and experience

Annualairfare allowance

Comprehensivemedical insurance coverage

Paidannual leave and end-of-service benefits in accordance with Qatar LaborLaw

Opportunitiesfor research, innovation, and international collaboration

Accessto smart classrooms and advanced computing labs

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Purpose : The Business Continuity Management (BCM) Specialist is responsible for developing and implementing the organization's business continuity and crisis management framework. This role ensures resilience by identifying risks, conducting business impact analyses, maintaining business continuity plans, coordinating drills and exercises, and ensuring compliance with international standards such as ISO 22301.

Job Summary : The BCM Specialist plays a critical role in ensuring operational continuity by developing, maintaining, and testing business continuity plans (BCPs) and crisis response strategies. This role involves conducting business impact analyses, coordinating response teams, training employees on resilience strategies, and ensuring regulatory compliance. The BCM Specialist collaborates with stakeholders across departments to ensure seamless recovery from potential disruptions

Main Responsibilities & Task

• Develop, update, and maintain Business Continuity Plans (BCPs) across all departments, ensuring alignment with organizational objectives.
• Establish BCM governance structures, assigning ownership of BCPs at the departmental level.
• Ensure periodic BCP validation and testing to maintain operational resilience.
• Conduct BIAs to identify critical processes, dependencies, and recovery priorities across business functions.
• Assess business continuity risks, ensuring mitigation strategies align with the organization's risk appetite.
• Update the BCM risk register based on emerging threats and lessons learned from past disruptions.
• Establish a Crisis Management Framework, defining response protocols, escalation procedures, and decision-making hierarchies.
• Coordinate crisis response teams and facilitate real-time incident management to minimize operational disruption.
• Implement an Emergency Communication Plan, ensuring seamless coordination with internal and external stakeholders during incidents.
• Plan and conduct regular BCM drills and scenario-based exercises, testing the organization's ability to respond to disruptions.
• Collaborate with MOI, Civil Defense, and regulatory authorities on joint business continuity and emergency response exercises.
• Assess and ensure that key suppliers and external partners have adequate BCM measures in place.
• Conduct third-party BCM assessments, integrating vendor resilience into the overall BCM strategy.
• Monitor business continuity risks in the supply chain, ensuring alternative recovery solutions are in place.
• Collaborate with IT & Cybersecurity teams to ensure technology resilience, including IT disaster recovery planning.
• Ensure that critical IT applications and infrastructure are integrated into the business continuity framework.
• Develop cyber incident response strategies, ensuring minimal disruption from cyber threats or system failures.
• Conduct detailed post-incident evaluations after disruptions, identifying gaps and areas for improvement.
• Implement a structured lessons-learned framework, ensuring continuous enhancement of BCM strategies.
• Maintain a BCM incident log, tracking root causes, response effectiveness, and corrective actions.
• Ensure full alignment of BCM strategies with regulatory bodies such as Civil Defense, MOI, and other industry regulators.
• Stay updated with local and international BCM regulatory requirements, ensuring compliance at all levels.
• Oversee BCM reporting and audit readiness for external assessments and regulatory submissions.
• Align BCM strategies with corporate governance frameworks, ensuring adherence with board directives.
• Establish BCM performance metrics and reporting for governance committees.
• Ensure clear documentation and policy enforcement for all BCM activities.
• Implement and monitor the organization BCM framework, ensuring alignment with the organization’s risk governance structure.
• Define BCM policies, standards, and guidelines, ensuring uniform implementation across all business units.
• Establish accountability frameworks for BCM roles within the organization.
• Support the Board Audit Committee (BAC) and Executive Committee (BEC) by providing insights on business resilience and continuity risks.
• Develop executive-level BCM reports and dashboards, ensuring data-driven decision-making.
• Ensure board-level awareness of emerging BCM risks and their potential impact on business operations.
• Ensure BCM strategies safeguard the organization business continuity interests, protecting critical operations and key investments.
• Align BCM strategies with the organization’s risk appetite, ensuring proactive resilience measures.
• Conduct impact assessments for strategic projects, ensuring that business continuity is considered in new initiatives.
• Work with Internal Audit, Assurance functions, and Operational Management to ensure a unified approach to resilience and risk assurance.
• Ensure BCM risk management controls are independently validated and tested.
• Participate in sub-committee reviews (if any required), ensuring BCM effectiveness and continuous improvement.
• Job descriptions are written to reflect major accountabilities and will not describe all the tasks which may be performed by an individual. The incumbent shall perform any additional related duties assigned by the respective line manager to meet operational requirement
• The incumbent shall ensure the highest standards are followed to safeguard the sensitive and confidential data of the organization

Minimum Required Qualifications, Certificates & Skills

• Bachelor's degree in Business, Risk Management, IT, or a related field
• Minimum 4-5 years of experience in business continuity, risk management, or disaster recovery either with Big 4 consulting companies or 7-8 years of experience in a similar role or. Strong experience in ISO 22301 implementation and BCM frameworks
• Any relevant certification or training such as : Business Continuity (e.g., CBCP, ISO 22301 Lead Implementer, BCI Certification)
• Business Continuity Planning, Project Management, Strong analytical, problem-solving, communication, and stakeholder management skills

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Purpose :

The Business Continuity Management (BCM) Specialist is responsible for developing and implementing the organization's business continuity and crisis management framework. This role ensures resilience by identifying risks, conducting business impact analyses, maintaining business continuity plans, coordinating drills and exercises, and ensuring compliance with international standards such as ISO 22301. Job Summary :

The BCM Specialist plays a critical role in ensuring operational continuity by developing, maintaining, and testing business continuity plans (BCPs) and crisis response strategies. This role involves conducting business impact analyses, coordinating response teams, training employees on resilience strategies, and ensuring regulatory compliance. The BCM Specialist collaborates with stakeholders across departments to ensure seamless recovery from potential disruptions Main Responsibilities & Task Develop, update, and maintain Business Continuity Plans (BCPs) across all departments, ensuring alignment with organizational objectives. Establish BCM governance structures, assigning ownership of BCPs at the departmental level. Ensure periodic BCP validation and testing to maintain operational resilience. Conduct BIAs to identify critical processes, dependencies, and recovery priorities across business functions. Assess business continuity risks, ensuring mitigation strategies align with the organization's risk appetite. Update the BCM risk register based on emerging threats and lessons learned from past disruptions. Establish a Crisis Management Framework, defining response protocols, escalation procedures, and decision-making hierarchies. Coordinate crisis response teams and facilitate real-time incident management to minimize operational disruption. Implement an Emergency Communication Plan, ensuring seamless coordination with internal and external stakeholders during incidents. Plan and conduct regular BCM drills and scenario-based exercises, testing the organization's ability to respond to disruptions. Collaborate with MOI, Civil Defense, and regulatory authorities on joint business continuity and emergency response exercises. Assess and ensure that key suppliers and external partners have adequate BCM measures in place. Conduct third-party BCM assessments, integrating vendor resilience into the overall BCM strategy. Monitor business continuity risks in the supply chain, ensuring alternative recovery solutions are in place. Collaborate with IT & Cybersecurity teams to ensure technology resilience, including IT disaster recovery planning. Ensure that critical IT applications and infrastructure are integrated into the business continuity framework. Develop cyber incident response strategies, ensuring minimal disruption from cyber threats or system failures. Conduct detailed post-incident evaluations after disruptions, identifying gaps and areas for improvement. Implement a structured lessons-learned framework, ensuring continuous enhancement of BCM strategies. Maintain a BCM incident log, tracking root causes, response effectiveness, and corrective actions. Ensure full alignment of BCM strategies with regulatory bodies such as Civil Defense, MOI, and other industry regulators. Stay updated with local and international BCM regulatory requirements, ensuring compliance at all levels. Oversee BCM reporting and audit readiness for external assessments and regulatory submissions. Align BCM strategies with corporate governance frameworks, ensuring adherence with board directives. Establish BCM performance metrics and reporting for governance committees. Ensure clear documentation and policy enforcement for all BCM activities. Implement and monitor the organization BCM framework, ensuring alignment with the organization’s risk governance structure. Define BCM policies, standards, and guidelines, ensuring uniform implementation across all business units. Establish accountability frameworks for BCM roles within the organization. Support the Board Audit Committee (BAC) and Executive Committee (BEC) by providing insights on business resilience and continuity risks. Develop executive-level BCM reports and dashboards, ensuring data-driven decision-making. Ensure board-level awareness of emerging BCM risks and their potential impact on business operations. Ensure BCM strategies safeguard the organization business continuity interests, protecting critical operations and key investments. Align BCM strategies with the organization’s risk appetite, ensuring proactive resilience measures. Conduct impact assessments for strategic projects, ensuring that business continuity is considered in new initiatives. Work with Internal Audit, Assurance functions, and Operational Management to ensure a unified approach to resilience and risk assurance. Ensure BCM risk management controls are independently validated and tested. Participate in sub-committee reviews (if any required), ensuring BCM effectiveness and continuous improvement. Job descriptions are written to reflect major accountabilities and will not describe all the tasks which may be performed by an individual. The incumbent shall perform any additional related duties assigned by the respective line manager to meet operational requirement The incumbent shall ensure the highest standards are followed to safeguard the sensitive and confidential data of the organization Minimum Required Qualifications, Certificates & Skills Bachelor's degree in Business, Risk Management, IT, or a related field Minimum 4-5 years of experience in business continuity, risk management, or disaster recovery either with Big 4 consulting companies or 7-8 years of experience in a similar role or. Strong experience in ISO 22301 implementation and BCM frameworks Any relevant certification or training such as : Business Continuity (e.g., CBCP, ISO 22301 Lead Implementer, BCI Certification) Business Continuity Planning, Project Management, Strong analytical, problem-solving, communication, and stakeholder management skills

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Fresh Graduate Developee - Business Administration / Management

Job Requisition No.: 20633

Category: Shore-Based

Position Title: Fresh Graduate Developee – Business Administration / Management (Qatari Nationals only)

Company Name: Nakilat

In line with Qatar’s National Vision 2030, the development of a sustainable Qatari workforce is one of the key priorities at Nakilat, to ensure Qatari Nationals are given the proper opportunity to develop their careers that would enable them to eventually take on positions of higher responsibility.

Nakilat provides job opportunities to Qatari National Fresh Graduates, where a comprehensive Individual Development Plan (IDP) is offered to selected candidates, with a structured development plan to gain on-job training and prepare them to take up their future roles competitively.

If you are ambitious to work with one of the largest maritime industries and meet the following criteria, please click on the link to apply for this job.

Qualifications:

1. Bachelor’s degree in Business Administration / Management
2. Degree should be recognized by the Ministry of Education and Higher Education (QATAR).
3. GPA 2.5 and above

Technical Qualification:

1. Computer literacy in MS Office (Word, Excel, Power Point, and Outlook).
2. Excellent interpersonal skills and communication skills.

Sponsorship:

1. Not Academically sponsored by another entity within Qatar.

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Select how often (in days) to receive an alert: Create Alert Fresh Graduate Developee - Business Administration / Management

Job Requisition No.: 20633 Category: Shore-Based Position Title:

Fresh Graduate Developee – Business Administration / Management (Qatari Nationals only) Company Name: Nakilat In line with Qatar’s National Vision 2030, the development of a sustainable Qatari workforce is one of the key priorities at Nakilat, to ensure Qatari Nationals are given the proper opportunity to develop their careers that would enable them to eventually take on positions of higher responsibility. Nakilat provides job opportunities to Qatari National Fresh Graduates, where a comprehensive Individual Development Plan (IDP) is offered to selected candidates, with a structured development plan to gain on-job training and prepare them to take up their future roles competitively. If you are ambitious to work with one of the largest maritime industries and meet the following criteria, please click on the link to apply for this job. Qualifications: Bachelor’s degree in Business Administration / Management Degree should be recognized by the Ministry of Education and Higher Education (QATAR). GPA 2.5 and above Technical Qualification: Computer literacy in MS Office (Word, Excel, Power Point, and Outlook). Excellent interpersonal skills and communication skills. Sponsorship: Not Academically sponsored by another entity within Qatar.

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QNB3204 - Assistant Vice President Business Process Management About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to BrandFinance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary Essential Duties & Responsibilities by Dimensions

A. Shareholder & Financial:

• Oversee, manage and deliver on the initiation, execution and implementation of reengineering and process enhancement initiatives across Group Retail Bank.
• Implements KPI’s and best practices for Assistant Vice President Business Process Management role.
• Lead the Lean/ Six Sigma/ Change Management standards and the process enhancement methodology for Group operations in conjunction with Group TQM Team.
• Develop/ create the metrics/ key performance indicators (KPIs), for performance monitoring and quality measurement purposes related to reengineering and end-to-end process enhancement initiatives on a periodic basis.
• Facilitate go think beyond process to gather, review and track initiatives.
• Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
• Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.

B. Customer (Internal & External):

• Serve as a catalyst for change and senior level Six Sigma Consultant within group operations.
• Act as a knowledge hub for Six Sigma within group operations and ensure relevant training and coaching are conducted.
• Plan and manage reengineering and end-to-end process enhancement initiatives with a focus on customer orientation, control and quality.
• Act as a focal point for group operations and lead process enhancement projects.
• Assist in creating awareness within group operations for customer orientation, quality and efficiency.
• Establish and maintain strong working relationships across all stakeholders in group operations & group business divisions with regards to reengineering and end-to-end process enhancement initiatives.
• Ensure the transfer of new solutions or processes into ongoing operations within group operations.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

• Interact with all stakeholders of group operation risk & group TQM to obtain new process enhancement mandates and participate in project idea generation, selection and scoping.
• Identify benefits, quantify targeted results, establish measurement criteria and assist in the prioritization of process enhancement initiatives.
• Ensure projects remain on-time and deliver expected results.
• Ensure industry best practices and standards within the execution of process enhancement assignments in conjunction with Group TQM.
• Evaluate data and trends to identify enhancement opportunities and associated issues and risks and perform statistical process analyses.
• Participate in the deployment of other performance enhancement methodologies.
• Responsible for performance reviews and day-to-day activities of the direct reports.
• Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
• Identify and encourage people to adopt practices better than the industry standard.
• Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
• Encourage, solicit and reward innovative ideas even in day-to-day issues.
• Assess performance of direct reports and provide regular feedback on their development
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
• Defines further training needs required and is responsible for career development of his subordinates
• Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
• Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
• Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.

Education/Experience Requirements

• Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
• At least 10 years of relevant experience, preferably within a highly rated international bank / organization and process reengineering, business consulting and project management or equivalent business/ operations experience within the financial services arena (however: no specialization in one area but rather multi-skill and transversal across functions)
• Strong operational and project management experience
• Experience in directing and managing large change management projects
• Certified Six Sigma Master Black Belt preferred with minimum of 5 years’ experience and technical mastery
• Demonstrated track record using Six Sigma Methodology principles and practices
• Demonstrated career development, progress, and excellent team leadership skills and potential
• Strong knowledge of financial services from an operational and support perspective

Note

Note: you will be required to attach the following:

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