26 Brand Experience jobs in Qatar
Customer Experience Analyst
Lusail
Snoonu
Posted 11 days ago
Job Viewed
Job Description
A Little Bit About Us:
At Snoonu , we believe that technology has the power to make anything possible. Our Vision is to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time. Our Mission is to radically transform how people live by leveraging technology to connect them with endless possibilities. Values We Live By:
Be Customer Obsessed:
Focus on the customer and all else will follow.
Act with Integrity: We are honest, ethical, and trustworthy in everything we do.
Be Curious and Creative:
We constantly innovate and create solutions to bring a lasting positive impact.
Lead by Example and Take Ownership:
Be the change you want to see and take ownership.
Work Smart and Deliver Results: You can do more by doing less, better, and faster.
It's All About People:
Be a team player; together, we are stronger.
About the Role:
We’re seeking a Customer Experience Analyst who will lead investigations into customer pain points, retention barriers, and behavior patterns. This role is essential to uncovering what drives customer churn, identifying root causes of negative experiences, and delivering data-backed insights that help Snoonu grow and retain its user base.
You’ll partner across teams to inform strategic decisions, power automated solutions, and create dashboards and reports that tell a compelling story behind the data. If you have a passion for customer behavior, analytical storytelling, and translating insights into impact — we’d love to hear from you.
What You’ll Do:
Root Cause & Issue Analytics
- Investigate spikes in support tickets, dissatisfaction scores (CSAT/NPS), and negative outcomes across journeys.
- Conduct deep-dive root cause analysis on operational or experience-related issues using structured and unstructured data.
- Develop frameworks to categorize and quantify the impact of systemic CX issues.
Retention & Churn Analysis
- Analyze customer lifecycle data to understand key drop-off points and churn predictors.
- Build dashboards and recurring reports tracking retention, reactivation, and re-order behavior.
- Identify cohorts at risk and provide insights for lifecycle interventions.
Behavioral Segmentation & Journey Mapping
- Partner with Data and Product teams to map behavioral patterns across acquisition, onboarding, and engagement.
- Design and run analyses to evaluate the impact of experiments and personalization efforts.
- Translate findings into opportunities to improve support workflows, user flows, and proactive CX strategies.
Insight Delivery & Stakeholder Influence
- Deliver insight-packed presentations and reporting to stakeholders across CX, Growth, Product, and Strategy teams.
- Collaborate with CRM and VoC owners to inform messaging, targeting, and support enhancements.
- Support the continuous improvement of CX KPIs and feedback loops.
We’re Excited About You Because You Have…
- 3–5 years of experience in analytics, customer insights, or business intelligence roles in tech, consumer, or service industries.
- Strong knowledge of customer lifecycle and retention metrics (e.g., LTV, churn rate, cohort analysis, stickiness).
- Experience conducting root cause analysis using both structured data (e.g., tickets, KPIs) and unstructured data (e.g., chat logs, tags).
- Advanced proficiency in SQL and at least one BI tool (e.g., Looker, Tableau, Power BI).
- Ability to manipulate and analyze large datasets to find actionable insights.
- Strong problem-solving skills and a hypothesis-driven approach to analysis.
- Excellent written and verbal communication skills, with experience presenting to cross-functional stakeholders.
- A growth mindset and curiosity about customer behavior.
Preferred Qualifications
- Experience working with CX tools (e.g., Zendesk, Intercom) and tagging frameworks.
- Background in experimentation (A/B testing, test vs. control).
- Familiarity with customer segmentation, recommender systems, or churn modeling.
This advertiser has chosen not to accept applicants from your region.
0
Customer Experience - Copywriter
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
About the role
Responsible for bringing the creative vision of the customer experience team to life in the form of first class creative storytelling that showcases and is representative of our world class customer experience. Support a communications team that conceives, designs, and leads the development of high-quality creative work that pushes the customer experience communications forward.
- Other operational duties would include:_
- Support the Manager Customer Experience Projects and Communications with the internal communications planning for the division.
- Create original, compelling copy that is aligned to the Qatar Airways brand, for a wide range of media.
- From ideation to implementation, the copywriter will deep-dive into exploring creative ideas, andcommunicate copy directions, decisions, and rationale in line with the strategy developed by the Manager Customer Experience Projects and Communications.
- Communicate between various teams internally, and partners and vendors externally.
- Provide adhoc communications for the Chief Officer Customer Experience.
- Maintain focus for last-minute communication projects ensuring frequent interaction within the business to ensure a balance between immediate project needs and long term goals of the division.
- Keep abreast with any market trends and developments
- Comply with all relevant company policies and procedures regarding the use, processing, disclosure and security of any information.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
**Qualifications**:
About you
We are looking for a passionate and dynamic experienced professional to join Projects and Communications.
- Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience
- Experience writing copy for advertising/marketing agencies or lifestyle/culture media outlets.
- Higher education in English or work experience in journalism-related field.
- Experience developing long and short copyMaster degree in Communications,_ preferred_
- It is essential -_
- Have to be agile and be able to move quickly between business communications, storyboard writing, short and long form copy, creative content and much more for the division.
- A strong portfolio showcasing creative writing skills that covers a wide-range of media
- A creative and curious mind, an eye for detail, and a captivating storyteller.
- The ability to work both independently and collaborate as part of a team, handling multiple projects simultaneously.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to apply
Responsible for bringing the creative vision of the customer experience team to life in the form of first class creative storytelling that showcases and is representative of our world class customer experience. Support a communications team that conceives, designs, and leads the development of high-quality creative work that pushes the customer experience communications forward.
- Other operational duties would include:_
- Support the Manager Customer Experience Projects and Communications with the internal communications planning for the division.
- Create original, compelling copy that is aligned to the Qatar Airways brand, for a wide range of media.
- From ideation to implementation, the copywriter will deep-dive into exploring creative ideas, andcommunicate copy directions, decisions, and rationale in line with the strategy developed by the Manager Customer Experience Projects and Communications.
- Communicate between various teams internally, and partners and vendors externally.
- Provide adhoc communications for the Chief Officer Customer Experience.
- Maintain focus for last-minute communication projects ensuring frequent interaction within the business to ensure a balance between immediate project needs and long term goals of the division.
- Keep abreast with any market trends and developments
- Comply with all relevant company policies and procedures regarding the use, processing, disclosure and security of any information.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
**Qualifications**:
About you
We are looking for a passionate and dynamic experienced professional to join Projects and Communications.
- Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience
- Experience writing copy for advertising/marketing agencies or lifestyle/culture media outlets.
- Higher education in English or work experience in journalism-related field.
- Experience developing long and short copyMaster degree in Communications,_ preferred_
- It is essential -_
- Have to be agile and be able to move quickly between business communications, storyboard writing, short and long form copy, creative content and much more for the division.
- A strong portfolio showcasing creative writing skills that covers a wide-range of media
- A creative and curious mind, an eye for detail, and a captivating storyteller.
- The ability to work both independently and collaborate as part of a team, handling multiple projects simultaneously.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to apply
This advertiser has chosen not to accept applicants from your region.
1
Customer Experience - Nutritionist
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
**About the Job**
As a Nutritionist, you will assess and promote healthy eating habits by developing health plans and educating Cabin Crew population about the food. You will provide health advices, develop and promote healthy meal options based on nutritional and dietary needs.
You will evaluate the health of staff and based on the findings, plan different approaches to tackle and address healthy lifestyle for Cabin Crew considering their shift patterns and other factors. Advice on which foods to eat and those foods to avoid to improve their health, counsel on nutrition issues and healthy eating habits.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
**Qualifications**:
**About you**:
- You must hold a Bachelor's Degree with a minimum of 5 years of job relevant experience.
- A Degree in dietetics, foods and nutrition, food service systems management, clinical nutrition or a related area would be highly preferred.
- You should possess excellent communication skills, both oral and written.
- You should portray a high level of Performance and role model behavior.
- You must be computer literate with high knowledge of MS Office.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
As a Nutritionist, you will assess and promote healthy eating habits by developing health plans and educating Cabin Crew population about the food. You will provide health advices, develop and promote healthy meal options based on nutritional and dietary needs.
You will evaluate the health of staff and based on the findings, plan different approaches to tackle and address healthy lifestyle for Cabin Crew considering their shift patterns and other factors. Advice on which foods to eat and those foods to avoid to improve their health, counsel on nutrition issues and healthy eating habits.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
**Qualifications**:
**About you**:
- You must hold a Bachelor's Degree with a minimum of 5 years of job relevant experience.
- A Degree in dietetics, foods and nutrition, food service systems management, clinical nutrition or a related area would be highly preferred.
- You should possess excellent communication skills, both oral and written.
- You should portray a high level of Performance and role model behavior.
- You must be computer literate with high knowledge of MS Office.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
This advertiser has chosen not to accept applicants from your region.
2
Customer Experience Agent
Doha, Doha
AWN Academy for Traffic Safety Training
Posted today
Job Viewed
Job Description
Kindly read carefully before you apply!
*Only local applicants living in Qatar can apply.
*Our working hours is on a split shift bases, from 8am - 12pm then 4pm - 8pm.
*NOC letter from last employer should be provided.
*Experience letter, letter of good conduct and police clearance letter should be provided.
Job Overview:
The Customer service agent will **help customers with complaints and questions, give customers information about products and services, take orders, and process returns**. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Position Duties & Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Position Duties & Responsibilities:
- University degree.
- 3-5 years of proven experience as CSA.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
**Salary**: From QAR4,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
*Only local applicants living in Qatar can apply.
*Our working hours is on a split shift bases, from 8am - 12pm then 4pm - 8pm.
*NOC letter from last employer should be provided.
*Experience letter, letter of good conduct and police clearance letter should be provided.
Job Overview:
The Customer service agent will **help customers with complaints and questions, give customers information about products and services, take orders, and process returns**. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Position Duties & Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Position Duties & Responsibilities:
- University degree.
- 3-5 years of proven experience as CSA.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
**Salary**: From QAR4,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
3
Customer Experience - Manager Customer Service
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
About the role
The Manager Customer Service Strategy is responsible for developing and implementing a Training & Development Strategy, a quality strategy and an Information & Content Management Strategy plan in line with the wider QR CCC objective of transitioning to Omni channel, revenue generating customer engagement centres. The role is responsible for the successful implementation and execution of a Global Sales Strategy and its corresponding activities by directing and guiding the sales activity within the Customer Contact Centers.
Role Accountabilities
- Establishes clear sales activity priorities and drives sales force actions, enabling Qatar Airways to deliver market share and revenue performance from the contact centres in line with wider business expectations in conjunction with the international leadership team and through a process of continuous communication with the in country sales force.
- Provides strategic recommendations on how to optimize value from each customers.
- Works closely with product and in country teams to set yearly sales targets that are in line with wider Commercial strategy.
- Manages operations from a cost center into a revenue generating function by identifying monetization opportunities and ensures the Contact Centre operation is skilled appropriately.
- Channels the voice of the customer at Head Office and champions the sales effort whilst challenges the business to recognize and adapt policies and practices in line with emerging market trends. Looks into client needs and customer segmentation, product relevance and attractiveness, competitive threats and opportunities.
- Organizes the contact centre sales force globally, analyzes trends in sales performance, defines and optimizes sales structures and channels, customer portfolios and selling practices, making recommendations for changes to selling methods and structures where appropriate.
Be part of an extraordinary story
your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
**Qualifications**:
About you
- Relevant College or University qualification to minimum Bachelor's level.
- Minimum 9 years relevant experience
- Background in Sales Management/Sales Steering/Sales Strategy.
- Understanding of skilling contact centre agents with the right training and methodologies for achieving KPls.
- A good understanding of Sales planning and steering techniques to hit required financial targets.
Job Specific Skills
- A good understanding of Contact Centre quality assurance and training requirements.
- Excellent knowledge of booking, ticketing and payment processes.
- Fluency in English language at native speaking level and in writing.
- Excellent interpersonal and communication skills.
- Project Management skills.
- Experience in working with call recording systems for quality assurance.
- Managerial skills - Ability to delegate work, set clear direction and manage workflow.
- Strong mentoring and coaching skills. Ability to train and develop subordinate’s skills.
- Ability to foster teamwork among team members.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to apply
The Manager Customer Service Strategy is responsible for developing and implementing a Training & Development Strategy, a quality strategy and an Information & Content Management Strategy plan in line with the wider QR CCC objective of transitioning to Omni channel, revenue generating customer engagement centres. The role is responsible for the successful implementation and execution of a Global Sales Strategy and its corresponding activities by directing and guiding the sales activity within the Customer Contact Centers.
Role Accountabilities
- Establishes clear sales activity priorities and drives sales force actions, enabling Qatar Airways to deliver market share and revenue performance from the contact centres in line with wider business expectations in conjunction with the international leadership team and through a process of continuous communication with the in country sales force.
- Provides strategic recommendations on how to optimize value from each customers.
- Works closely with product and in country teams to set yearly sales targets that are in line with wider Commercial strategy.
- Manages operations from a cost center into a revenue generating function by identifying monetization opportunities and ensures the Contact Centre operation is skilled appropriately.
- Channels the voice of the customer at Head Office and champions the sales effort whilst challenges the business to recognize and adapt policies and practices in line with emerging market trends. Looks into client needs and customer segmentation, product relevance and attractiveness, competitive threats and opportunities.
- Organizes the contact centre sales force globally, analyzes trends in sales performance, defines and optimizes sales structures and channels, customer portfolios and selling practices, making recommendations for changes to selling methods and structures where appropriate.
Be part of an extraordinary story
your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
**Qualifications**:
About you
- Relevant College or University qualification to minimum Bachelor's level.
- Minimum 9 years relevant experience
- Background in Sales Management/Sales Steering/Sales Strategy.
- Understanding of skilling contact centre agents with the right training and methodologies for achieving KPls.
- A good understanding of Sales planning and steering techniques to hit required financial targets.
Job Specific Skills
- A good understanding of Contact Centre quality assurance and training requirements.
- Excellent knowledge of booking, ticketing and payment processes.
- Fluency in English language at native speaking level and in writing.
- Excellent interpersonal and communication skills.
- Project Management skills.
- Experience in working with call recording systems for quality assurance.
- Managerial skills - Ability to delegate work, set clear direction and manage workflow.
- Strong mentoring and coaching skills. Ability to train and develop subordinate’s skills.
- Ability to foster teamwork among team members.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to apply
This advertiser has chosen not to accept applicants from your region.
4
Customer Experience Delivery Manager
Doha, Doha
Hamad International Airport
Posted 9 days ago
Job Viewed
Job Description
About the role:
Hamad International Airport is seeking a highly skilled and creative individual to join our team as Customer Experience Delivery Manager . If you thrive in a dynamic environment, lead the way in creating exceptional customer journeys, deliver excellence, inspire loyalty, transforming service into memorable experiences and driving performance with a customer-first mindset and can help us to achieve this ambition by:
- Leads the implementation of customer experience strategies in alignment with the airport’s CX vision and strategic priorities to enhance the end-to-end passenger journey and strengthen HIA’s position as a global CX leader.
- Drives cross-functional alignment on CX initiatives through collaboration with internal departments, government stakeholders, and airline partners to ensure a unified and seamless customer experience across all airport touchpoints.
- Champions a data-driven approach to customer experience enhancement in partnership with insights, quality, and digital teams to prioritize high-impact improvements and inform strategic decision-making.
- Manages the delivery of CX improvement projects and initiatives across terminals, landside, airside, and service environments to ensure timely execution, alignment with service standards, and achievement of performance targets.
- Coordinates project governance and reporting with key stakeholders including operations, engineering, IT, and commercial teams to track progress, mitigate risks, and ensure delivery against agreed milestones and KPIs.
- Implements customer-centric enhancements across physical and digital channels through close engagement with design, technology, and frontline teams to improve service quality, accessibility, and overall passenger satisfaction.
Qualifications
About you:
- Bachelors Degree or Equivalent with Minimum 6 years of job – related experience
- Managerial skills: Ability to delegate work, set clear direction and manage workflow, Ability to mentor, coach and develop direct reportees, and Ability to foster teamwork among team members
- Experience in luxury tourism or hospitality environment
- Project or Program Management experience required
- PMP, CCXP Certification and recognized qualification in training & development or similar field with emphasis on customer experience is an advantage
This advertiser has chosen not to accept applicants from your region.
5
Customer Experience Delivery Manager
Doha, Doha
Qatar Airways
Posted 9 days ago
Job Viewed
Job Description
Job title
Customer Experience Delivery Manager
Ref #
25000HW
Location
Qatar - Doha
Job family
Corporate & Commercial
- Closing date: 23-Aug-2025
Hamad International Airport is seeking a highly skilled and creative individual to join our team as Customer Experience Delivery Manager . If you thrive in a dynamic environment, lead the way in creating exceptional customer journeys, deliver excellence, inspire loyalty, transforming service into memorable experiences and driving performance with a customer-first mindset, you can help us achieve this ambition by:
- Leading the implementation of customer experience strategies aligned with the airport’s CX vision and strategic priorities to enhance the passenger journey and position HIA as a global CX leader.
- Driving cross-functional alignment on CX initiatives through collaboration with internal departments, government stakeholders, and airline partners to ensure a seamless customer experience across all touchpoints.
- Championing a data-driven approach to customer experience enhancement in partnership with insights, quality, and digital teams to prioritize improvements and inform strategic decisions.
- Managing the delivery of CX projects across terminals, landside, airside, and service environments to ensure timely execution and achievement of performance targets.
- Coordinating project governance and reporting with stakeholders including operations, engineering, IT, and commercial teams to track progress and mitigate risks.
- Implementing customer-centric enhancements across physical and digital channels through engagement with design, technology, and frontline teams to improve service quality and passenger satisfaction.
About you:
- Bachelor's Degree or equivalent with a minimum of 6 years of related experience.
- Managerial skills: ability to delegate, set clear directions, mentor, and foster teamwork.
- Experience in luxury tourism or hospitality environment.
- Project or Program Management experience.
- PMP, CCXP Certification, or similar qualifications with emphasis on customer experience are advantageous.
Our story began with four aircraft. Today, we deliver excellence across 12 different businesses. We’ve grown rapidly, broken records, and set trends. We embrace innovation and challenge norms to achieve what’s never been done before.
Whether creating unique customer experiences or innovating internally, every team member contributes to our story of growth and determination. Join us to bring your ideas and passion to a place where your ambition has no limits, and be part of a global community.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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6
Customer Experience Delivery Manager
Doha, Doha
Qatar Airways
Posted 8 days ago
Job Viewed
Job Description
Job title
Customer Experience Delivery Manager
Ref #
25000HW
Location
Qatar - Doha
Job family
Corporate & Commercial
Closing date: 23-Aug-2025
About The Role
Hamad International Airport is seeking a highly skilled and creative individual to join our team as
Customer Experience Delivery Manager . If you thrive in a dynamic environment, lead the way in creating exceptional customer journeys, deliver excellence, inspire loyalty, transforming service into memorable experiences and driving performance with a customer-first mindset, you can help us achieve this ambition by: Leading the implementation of customer experience strategies aligned with the airport’s CX vision and strategic priorities to enhance the passenger journey and position HIA as a global CX leader. Driving cross-functional alignment on CX initiatives through collaboration with internal departments, government stakeholders, and airline partners to ensure a seamless customer experience across all touchpoints. Championing a data-driven approach to customer experience enhancement in partnership with insights, quality, and digital teams to prioritize improvements and inform strategic decisions. Managing the delivery of CX projects across terminals, landside, airside, and service environments to ensure timely execution and achievement of performance targets. Coordinating project governance and reporting with stakeholders including operations, engineering, IT, and commercial teams to track progress and mitigate risks. Implementing customer-centric enhancements across physical and digital channels through engagement with design, technology, and frontline teams to improve service quality and passenger satisfaction. Qualifications
About you: Bachelor's Degree or equivalent with a minimum of 6 years of related experience. Managerial skills: ability to delegate, set clear directions, mentor, and foster teamwork. Experience in luxury tourism or hospitality environment. Project or Program Management experience. PMP, CCXP Certification, or similar qualifications with emphasis on customer experience are advantageous. About Qatar Airways Group
Our story began with four aircraft. Today, we deliver excellence across 12 different businesses. We’ve grown rapidly, broken records, and set trends. We embrace innovation and challenge norms to achieve what’s never been done before. Whether creating unique customer experiences or innovating internally, every team member contributes to our story of growth and determination. Join us to bring your ideas and passion to a place where your ambition has no limits, and be part of a global community.
Customer Experience Delivery Manager
Ref #
25000HW
Location
Qatar - Doha
Job family
Corporate & Commercial
Closing date: 23-Aug-2025
About The Role
Hamad International Airport is seeking a highly skilled and creative individual to join our team as
Customer Experience Delivery Manager . If you thrive in a dynamic environment, lead the way in creating exceptional customer journeys, deliver excellence, inspire loyalty, transforming service into memorable experiences and driving performance with a customer-first mindset, you can help us achieve this ambition by: Leading the implementation of customer experience strategies aligned with the airport’s CX vision and strategic priorities to enhance the passenger journey and position HIA as a global CX leader. Driving cross-functional alignment on CX initiatives through collaboration with internal departments, government stakeholders, and airline partners to ensure a seamless customer experience across all touchpoints. Championing a data-driven approach to customer experience enhancement in partnership with insights, quality, and digital teams to prioritize improvements and inform strategic decisions. Managing the delivery of CX projects across terminals, landside, airside, and service environments to ensure timely execution and achievement of performance targets. Coordinating project governance and reporting with stakeholders including operations, engineering, IT, and commercial teams to track progress and mitigate risks. Implementing customer-centric enhancements across physical and digital channels through engagement with design, technology, and frontline teams to improve service quality and passenger satisfaction. Qualifications
About you: Bachelor's Degree or equivalent with a minimum of 6 years of related experience. Managerial skills: ability to delegate, set clear directions, mentor, and foster teamwork. Experience in luxury tourism or hospitality environment. Project or Program Management experience. PMP, CCXP Certification, or similar qualifications with emphasis on customer experience are advantageous. About Qatar Airways Group
Our story began with four aircraft. Today, we deliver excellence across 12 different businesses. We’ve grown rapidly, broken records, and set trends. We embrace innovation and challenge norms to achieve what’s never been done before. Whether creating unique customer experiences or innovating internally, every team member contributes to our story of growth and determination. Join us to bring your ideas and passion to a place where your ambition has no limits, and be part of a global community.
This advertiser has chosen not to accept applicants from your region.
7
Customer Experience Delivery Manager
Doha, Doha
Hamad International Airport
Posted 8 days ago
Job Viewed
Job Description
About the role: Hamad International Airport is seeking a highly skilled and creative individual to join our team as
Customer Experience Delivery Manager . If you thrive in a dynamic environment, lead the way in creating exceptional customer journeys, deliver excellence, inspire loyalty, transforming service into memorable experiences and driving performance with a customer-first mindset and can help us to achieve this ambition by: Leads the implementation of customer experience strategies in alignment with the airport’s CX vision and strategic priorities to enhance the end-to-end passenger journey and strengthen HIA’s position as a global CX leader. Drives cross-functional alignment on CX initiatives through collaboration with internal departments, government stakeholders, and airline partners to ensure a unified and seamless customer experience across all airport touchpoints. Champions a data-driven approach to customer experience enhancement in partnership with insights, quality, and digital teams to prioritize high-impact improvements and inform strategic decision-making. Manages the delivery of CX improvement projects and initiatives across terminals, landside, airside, and service environments to ensure timely execution, alignment with service standards, and achievement of performance targets. Coordinates project governance and reporting with key stakeholders including operations, engineering, IT, and commercial teams to track progress, mitigate risks, and ensure delivery against agreed milestones and KPIs. Implements customer-centric enhancements across physical and digital channels through close engagement with design, technology, and frontline teams to improve service quality, accessibility, and overall passenger satisfaction. Qualifications About you: Bachelors Degree or Equivalent with Minimum 6 years of job – related experience Managerial skills: Ability to delegate work, set clear direction and manage workflow, Ability to mentor, coach and develop direct reportees, and Ability to foster teamwork among team members Experience in luxury tourism or hospitality environment Project or Program Management experience required PMP, CCXP Certification and recognized qualification in training & development or similar field with emphasis on customer experience is an advantage
#J-18808-Ljbffr
Customer Experience Delivery Manager . If you thrive in a dynamic environment, lead the way in creating exceptional customer journeys, deliver excellence, inspire loyalty, transforming service into memorable experiences and driving performance with a customer-first mindset and can help us to achieve this ambition by: Leads the implementation of customer experience strategies in alignment with the airport’s CX vision and strategic priorities to enhance the end-to-end passenger journey and strengthen HIA’s position as a global CX leader. Drives cross-functional alignment on CX initiatives through collaboration with internal departments, government stakeholders, and airline partners to ensure a unified and seamless customer experience across all airport touchpoints. Champions a data-driven approach to customer experience enhancement in partnership with insights, quality, and digital teams to prioritize high-impact improvements and inform strategic decision-making. Manages the delivery of CX improvement projects and initiatives across terminals, landside, airside, and service environments to ensure timely execution, alignment with service standards, and achievement of performance targets. Coordinates project governance and reporting with key stakeholders including operations, engineering, IT, and commercial teams to track progress, mitigate risks, and ensure delivery against agreed milestones and KPIs. Implements customer-centric enhancements across physical and digital channels through close engagement with design, technology, and frontline teams to improve service quality, accessibility, and overall passenger satisfaction. Qualifications About you: Bachelors Degree or Equivalent with Minimum 6 years of job – related experience Managerial skills: Ability to delegate work, set clear direction and manage workflow, Ability to mentor, coach and develop direct reportees, and Ability to foster teamwork among team members Experience in luxury tourism or hospitality environment Project or Program Management experience required PMP, CCXP Certification and recognized qualification in training & development or similar field with emphasis on customer experience is an advantage
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
Customer Experience Quality Specialist
Doha, Doha
Qatar Airways
Posted 11 days ago
Job Viewed
Job Description
About The Role
Welcome to a world where ambitions fly high!
We are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as Customer Experience Quality Specialist in Doha. As the Customer Experience Quality Specialist, you will be responsible to provide subject matter expertise for digital, product, service design and operations through detailed evaluations and testing of all customer touch points and systems (online and in person) to allow stakeholders to make well informed decisions for customer service enhancements, improve operational strategies and help Qatar Airways to enhance competitive edge and customer satisfaction by rapidly evolving. Carryout end to end customer journey audits in a role of a mystery shopper. Track and articulate NPS dashboards, customer rating scores, key drivers and other relevant metrics. Develop and maintain the digital journey report platform. Build a constructive bridge between customer experience design, operations stakeholders and training in order to streamline and improve processes to ensure Qatar Airways service proposition is protected and delivering highest standards in the industry.
Some Of The Tasks Include The Following
Carry out end to end customer experience quality monitoring audits. Discreetly gather insights on various aspects of customer journey. Test all digital systems where customer interacts with the brand, including, but not limited to mobile apps, website, live chat, bots, pop ups and social media. Identify opportunities and propose enhancements to increase and ease customer connection and satisfaction. Responsible for understanding current customer proposition, feedback, industry standards, expectations and emerging trends through research, and use this to drive improved customer experience. Interact with employees and online platforms on all customer touch points to monitor and gauge customer service. Evaluate all ground experience touch points at base and in outstations and build on competitor research to further enhance Qatar's proposition. Review and evaluate relevant airport facilities and services in order to enhance the customer experience for all areas. Contribute to development of customer journey design, engagement standards and KPl 's for all customer experience touch points for airport, ground, digital and inflight experience. Perform other department related duties as directed by Line Manager or Head of Department.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Job Posting
Jun 24, 2025, 7:37:28 PM
About You
We are looking for a passionate and dynamic professional to join the Product Development and Design.
High School, Diploma, Bachelor’s Degree, or equivalent with a minimum of 5+ years of experience leading end-to-end customer experience quality audits across digital, product, service design, and/or operations—preferably in luxury hospitality or full-service airline environments. Proven management experience, driving performance improvements across customer experience initiatives. Strong stakeholder management skills with a track record of delivering service insight reporting and strategic recommendations aligned with luxury/premium customer expectations. Deep understanding of industry trends, competitor benchmarking, and evolving standards in premium service environments. Excellent written reporting, attention to detail, and communication skills, with the ability to influence at senior levels. Advanced proficiency in Microsoft Office and data visualization tools such as Power BI or equivalent platforms.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How To Apply
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form. #J-18808-Ljbffr
Welcome to a world where ambitions fly high!
We are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as Customer Experience Quality Specialist in Doha. As the Customer Experience Quality Specialist, you will be responsible to provide subject matter expertise for digital, product, service design and operations through detailed evaluations and testing of all customer touch points and systems (online and in person) to allow stakeholders to make well informed decisions for customer service enhancements, improve operational strategies and help Qatar Airways to enhance competitive edge and customer satisfaction by rapidly evolving. Carryout end to end customer journey audits in a role of a mystery shopper. Track and articulate NPS dashboards, customer rating scores, key drivers and other relevant metrics. Develop and maintain the digital journey report platform. Build a constructive bridge between customer experience design, operations stakeholders and training in order to streamline and improve processes to ensure Qatar Airways service proposition is protected and delivering highest standards in the industry.
Some Of The Tasks Include The Following
Carry out end to end customer experience quality monitoring audits. Discreetly gather insights on various aspects of customer journey. Test all digital systems where customer interacts with the brand, including, but not limited to mobile apps, website, live chat, bots, pop ups and social media. Identify opportunities and propose enhancements to increase and ease customer connection and satisfaction. Responsible for understanding current customer proposition, feedback, industry standards, expectations and emerging trends through research, and use this to drive improved customer experience. Interact with employees and online platforms on all customer touch points to monitor and gauge customer service. Evaluate all ground experience touch points at base and in outstations and build on competitor research to further enhance Qatar's proposition. Review and evaluate relevant airport facilities and services in order to enhance the customer experience for all areas. Contribute to development of customer journey design, engagement standards and KPl 's for all customer experience touch points for airport, ground, digital and inflight experience. Perform other department related duties as directed by Line Manager or Head of Department.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Job Posting
Jun 24, 2025, 7:37:28 PM
About You
We are looking for a passionate and dynamic professional to join the Product Development and Design.
High School, Diploma, Bachelor’s Degree, or equivalent with a minimum of 5+ years of experience leading end-to-end customer experience quality audits across digital, product, service design, and/or operations—preferably in luxury hospitality or full-service airline environments. Proven management experience, driving performance improvements across customer experience initiatives. Strong stakeholder management skills with a track record of delivering service insight reporting and strategic recommendations aligned with luxury/premium customer expectations. Deep understanding of industry trends, competitor benchmarking, and evolving standards in premium service environments. Excellent written reporting, attention to detail, and communication skills, with the ability to influence at senior levels. Advanced proficiency in Microsoft Office and data visualization tools such as Power BI or equivalent platforms.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How To Apply
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
9